MavenNext

What MavenNext does

MavenNext is a privately held U.S.-based ServiceNow consulting and implementation partner founded in 2018 and headquartered in Santa Clara, California, with an employee count in the 11-50 range. The firm delivers end-to-end ServiceNow platform services across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Customer Service Management (CSM), HR Service Delivery, Strategic Portfolio Management, Governance Risk & Compliance, Source-to-Pay, and Platform Integrations, with an emerging specialty in ServiceNow's NowAssist generative-AI capabilities. Its core technology is the ServiceNow platform itself; MavenNext holds no proprietary software product and instead monetizes certified consulting expertise, with 100+ implementations completed across the ServiceNow ecosystem and a stated 100% ServiceNow-certified developer bench.

The company's service portfolio is structured around four go-to-market offerings: IMPLEMENT (end-to-end implementation from planning through deployment), LIFT (a packaged rapid-deployment ITSM launch program claiming an average 48% efficiency improvement), Virtual Support (flexible managed-services-style engagements sold on hourly or dedicated monthly allocations), and MAP (MavenNext Advisory Path Assessment for evaluating and road-mapping existing ServiceNow instances). Pricing is quote-based and not publicly disclosed. Revenue is generated through professional services engagements (implementation and advisory) and recurring managed-services work (Virtual Support), targeting enterprise IT, customer service, and HR organizations that have purchased or are evaluating the ServiceNow platform.

MavenNext's go-to-market combines direct enterprise field sales (consultation-led, supported by website and phone engagement) with channel leverage through the ServiceNow partner ecosystem and a growing set of secondary partners (ClearSkye, River Horse, Thincrs, ARENAM, Tabordaens). The leadership team is small and founder-led: Arnold De La Fuente as CEO and Founder, supported by a Chief Architect, Director of Delivery, and Senior Solutions Consultant. Operations are entirely domestic to the United States, with no international footprint disclosed. The firm positions itself as a 'trusted advisor' rather than a traditional body shop, emphasizing organizational change management and long-term partnership — a positioning not yet validated by publicly named customers or disclosed contract tenures.

Name

MavenNext

Legal name

MavenNext

Website

https://mavennext.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

MavenNext is a U.S.-based ServiceNow consulting partner providing implementation, advisory, and managed support services across ITSM, ITOM, ITAM, CSM, HR, GRC, and NowAssist Gen AI to enterprise clients.

Ownership category

akta.pro rank

Product category

IT Consulting and ServiceNow Implementation Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

akta.pro secondary industry

Process & Case Management Low-Code Platforms (HDAEAKAE)

Keywords

• ServiceNow consulting
• ITSM implementation
• Workflow automation
• Digital transformation
• ServiceNow partner services

Headquarters

HQ city

Santa Clara

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Implementation Services: End-to-end ServiceNow implementation services covering planning, design, configuration, and deployment. Revenue generated through professional services engagements with certified consultants.
2. LIFT Quick Launch Program: Rapid ITSM implementation program enabling quick ROI with standard IT employee services up and running efficiently.
3. Virtual Support Services: On-demand support team access including hourly development resources or dedicated monthly allocations. Flexible engagement models scaled to client budget and needs.
4. Advisory Path Assessment (MAP): Comprehensive assessment and strategic roadmap services for existing ServiceNow instances, including hands-on support from experts.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

MavenNext is a certified ServiceNow implementation partner that delivers consulting, implementation, and managed support services for enterprise clients adopting or optimizing the ServiceNow platform. Its core deliverables are four service offerings—IMPLEMENT (end-to-end ServiceNow deployment), LIFT (rapid-launch ITSM program), Virtual Support (flexible on-demand support team), and MAP (advisory path assessment)—across practice areas including ITSM, ITOM, ITAM, CSM, HR Service Delivery, NowAssist Gen AI, GRC, Strategic Portfolio Management, Source to Pay, and Platform Integrations.

Product overview

MavenNext is a ServiceNow partner providing consulting and implementation services rather than a standalone software product. Their offering portfolio consists of implementation and support services built on the ServiceNow platform: core service offerings include IMPLEMENT (end-to-end ServiceNow implementation), LIFT (accelerated ITSM launch), Virtual Support (dedicated support team), and MAP (advisory path assessment). Core practice areas span IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Customer Service Management (CSM). Additional specialties include NowAssist (Gen AI), HR Service Delivery, Strategic Portfolio Management, Governance Risk & Compliance, Source to Pay, and Platform Integrations. The company positions itself as a strategic partner focused on long-term client success with 100+ implementations and all developers ServiceNow certified.

Differentiator

Problem solved

Functional benefit

Products and services

• IMPLEMENT

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature10 records

Partnerships

Six partnerships are on record, tiered core and minor.

• ServiceNowcoreTechnology or IntegrationMavenNext is a certified ServiceNow partner specializing in implementation, support, and optimization of ServiceNow platforms including ITSM, ITOM, ITAM, CSM, NowAssist (Gen AI), HR Service Delivery, and more. As a premier partner, they leverage ServiceNow's technology stack to deliver transformation and workflow automation solutions to enterprise clients.
• ClearSkyeminorStrategic or Co-development PartnerClearSkye is listed as a MavenNext partner on the partnerships page. The partnership appears to be a strategic collaboration within the MavenNext ecosystem.
• River HorseminorStrategic or Co-development PartnerRiver Horse is listed as a MavenNext partner on the partnerships page, indicating a collaborative relationship within the partner ecosystem.
• ThincrsminorStrategic or Co-development PartnerThincrs is listed as a MavenNext partner on the partnerships page, representing a collaborative partnership within the MavenNext ecosystem.
• ARENAMminorStrategic or Co-development PartnerARENAM is listed as a MavenNext partner on the partnerships page. ARENAM appears to be a technology or consulting partner within the MavenNext ecosystem.
• TabordaensminorStrategic or Co-development PartnerTabordaens is listed as a MavenNext partner on the partnerships page, indicating a collaborative relationship within the partner ecosystem.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Slalom: Slalom is a mid-market-focused consulting firm with a substantial dedicated ServiceNow practice delivering implementation, advisory, and managed services. Competes head-to-head with MavenNext for mid-market and enterprise transformation engagements.
• Acorio: Acorio is a pure-play ServiceNow consultancy (acquired by NTT Data) focused on customer service, IT, HR, and GRC implementations. Directly competes with MavenNext in enterprise ServiceNow professional services and managed support.
• GlideFast Consulting: GlideFast is a ServiceNow Elite partner providing ITSM, ITOM, CSM, HR, and integration implementations with a similar boutique trusted-advisor positioning. Directly comparable in offering breadth, certification culture, and target customer.
• Crossfuze: Crossfuze is a boutique ServiceNow Elite partner offering implementation, managed services, and staff augmentation on the same platform. Comparable mid-size consulting firm competing for the same enterprise and mid-market ServiceNow deployment work.
• Thirdera: Thirdera is a pure-play ServiceNow consultancy (now part of Cognizant) specializing in end-to-end implementation, managed services, and advisory across the same ServiceNow module set (ITSM, ITOM, HR, GRC, CSM) that MavenNext targets. Directly comparable business model, customer base, and delivery approach.

Emerging players

• Cloudeon: Cloudeon is a European ServiceNow partner offering implementation, integration, and managed services across ITSM and CSM. Comparable to MavenNext in pure-play ServiceNow positioning, with regional rather than North American focus.
• Fruit Consulting: Fruit Consulting is an emerging ServiceNow Elite partner offering ITSM, CSM, and HR implementations to mid-market clients in Europe and North America. Comparable boutique ServiceNow implementation model to MavenNext but with smaller scale.

Broad incumbents

• Deloitte: Deloitte has one of the largest global ServiceNow practices within its technology consulting business, delivering implementations alongside broader transformation mandates. Overlaps with MavenNext in ITSM, GRC, and HR but at much larger deal sizes.
• Cognizant: Cognizant operates a major ServiceNow delivery practice (boosted by its 2022 acquisition of Thirdera). Competes with MavenNext across enterprise and mid-market ServiceNow implementations globally.
• Accenture: Accenture operates a large, global ServiceNow practice as part of its broader enterprise consulting portfolio. Competes with MavenNext on large enterprise ServiceNow transformations, but Accenture's scale and breadth allow it to undercut on price and deliver globally.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MavenNext