RDNS New Zealand
RDNS New Zealand is a not-for-profit home and community support services provider and subsidiary of Bolton Clarke, delivering aged, disability, injury, child wellbeing, and private care to over 2,500 people weekly across Aotearoa/New Zealand through 600+ staff under the Restorative Model of Care.
- Company typePrivate
- Founded2009
- HeadquartersInvercargill, New Zealand
- Headcount101–250
- GTM typeB2C
- OfferingServices
What RDNS New Zealand does
RDNS New Zealand (Royal District Nursing Service New Zealand Limited) is a not-for-profit home and community support services provider established in 2009 as a subsidiary of Australian parent Bolton Clarke. The organisation delivers care across six core product lines: Aged Care – Support at Home, Child Wellbeing Service, Injury Support, Disability Support, Living My Life Service, and Private Support. It employs more than 600 registered health professionals and support workers across Aotearoa/New Zealand and supports over 2,500 people per week in regions spanning Northland, Auckland, Bay of Plenty, Waikato, Canterbury, Otago, and Southland. Headquartered in Auckland with regional offices in Dunedin and Invercargill, RDNS NZ operates under the proprietary Restorative Model of Care, the organisation's primary clinical framework, and delivers service through electronic client records and telephone systems.
The company's revenue model is bifurcated: the majority of revenue derives from multi-agency government contracts. Health New Zealand Te Whatu Ora funds aged care services in defined geographic catchments (Greater Northland, Central Auckland, Waiheke Island, Dunedin, Southern); ACC funds injury support and the Living My Life Service nationally; Whaikaha Ministry of Disabled People and MSD fund disability support; and Oranga Tamariki funds the Child Wellbeing Service. A secondary, smaller revenue stream comes from Private Support services, billed on hourly, daily, or overnight usage-based terms with publicly unstated pricing. Go-to-market is sales-led through healthcare professional referrals (GPs, hospitals, NASC) and supported by direct-to-consumer channels via phone, email, and website enquiry. Compliance is anchored to the Privacy Act 2020 and Health Information Privacy Code 2020, with cultural responsiveness provided through bilingual English/Māori content and explicit Te Tiriti o Waitangi alignment.
The competitive position rests on contracted regulatory access, an established referral network, a long-tenured workforce trained in the Restorative Model of Care, and brand heritage tracing to the 1885 Melbourne District Nursing Society. Leadership comprises CEO Carmel Conaghan (appointed 2017) and Chairman Ken Whelan (concurrently Deputy Commissioner at Health NZ since 2024), with Deidre McGill (COO Home & Community Support at Bolton Clarke) serving as ex officio board representative. Funding is not publicly disclosed, and the organisation holds no patents, awards, or disclosed AI/ML capabilities.
RDNS New Zealand firmographics
Firmographics- Name
- RDNS New Zealand
- Legal name
- Royal District Nursing Service New Zealand Limited
- Website
- https://rdns.org.nz
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- RDNS New Zealand is a not-for-profit home and community support services provider and subsidiary of Bolton Clarke, delivering aged, disability, injury, child wellbeing, and private care to over 2,500 people weekly across Aotearoa/New Zealand through 600+ staff under the Restorative Model of Care.
- Ownership category
- akta.pro rank
RDNS New Zealand industry classification
Industry- Product category
- Home and Community Support Services
- NAICS
- Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ)
Keywords
Where RDNS New Zealand is headquartered
LocationHeadquarters
- HQ city
- Invercargill
- HQ country
- New Zealand
- HQ region
- Oceania
Offices3 records
Markets served
RDNS New Zealand business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Government Funded Care Services: RDNS NZ receives funding from multiple New Zealand government agencies to deliver home and community support services. Funded services include aged care (Health New Zealand Te Whatu Ora), disability support (Ministry of Social Development / Whaikaha Ministry of Disabled People), injury support (Accident Compensation Corporation), and child wellbeing services (Oranga Tamariki Ministry for Children). Funding is delivered through contracts held in specific geographic areas.
- Private Pay Services: RDNS NZ offers privately funded care services tailored to individual needs, provided on an hourly, daily, or overnight basis for short or long-term periods. Services include personal care, housekeeping, cooking, social support, nursing, medication management, and support with appointments and outings. Pricing is described as transparent with no hidden costs, though specific rates are not publicly disclosed.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Private Support services provided on flexible hourly, daily, or overnight basis |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
RDNS New Zealand product offering
Product offeringCore offering
RDNS NZ is a not-for-profit home and community support services provider delivering care to over 2,500 people each week across New Zealand through a workforce of 600+ registered health professionals and support workers. Its service portfolio covers aged care (Support at Home), disability support, ACC-funded injury support and Living My Life services, child wellbeing support for Oranga Tamariki, and privately funded personal care. All staff are trained in the proprietary RDNS Restorative Model of Care, which focuses on individualised goal-based plans to maximise client independence at home.
Product overview
RDNS NZ offers a portfolio of home and community support services across six core products: Aged Care - Support at Home (home help, personal care, respite care, and social support for older adults); Child Wellbeing Service (specialist paediatric support for children with medical, trauma, or complex needs); Injury Support (ACC-funded serious injury rehabilitation and complex care); Disability Support (long-term disability services working with Enabling Good Lives and Individualised Funding); Living My Life Service (ACC-funded self-directed support with Facilitated Pathway Mapping, Independent Facilitation, and Tailored Supports components); and Private Support (self-funded personalised care services). Services are delivered by trained support workers and registered health professionals under the RDNS Restorative Model of Care, with funding from government agencies (ACC, Ministry of Disabled People, Health NZ Te Whatu Ora, Oranga Tamariki) and private pay clients across Aotearoa/New Zealand.
Differentiator
Problem solved
Functional benefit
Products and services
- Aged Care - Support at Home Flexible home care services supporting daily tasks, personal care, respite care, and social support for older adults (over 65, or over 55 for Maori) funded by Health New Zealand Te Whatu Ora to help them remain independent at home.
- Child Wellbeing Service Specialist in-home disability and complex care support for children with medically fragile needs, trauma needs, injury needs, or multiple needs, offered throughout Auckland and nationally.
- Injury Support ACC-funded serious injury and complex care services supporting individuals recovering from life-changing accidents or complex medical conditions, helping them navigate government-funded support.
- Disability Support Tailored disability support services for people with long-term or permanent impairment, working alongside clients and their families/whanau under the Enabling Good Lives approach and Individualised Funding from MSD.
- Living My Life Service ACC-funded self-directed support service with three components - Facilitated Pathway Mapping, Independent Facilitation, and Tailored Supports - enabling clients to choose where they live, what they do, where they go and who they go with.
- Private Support Privately funded, personalised care services tailored to individual needs including personal care, housekeeping, cooking, social support, nursing, medication management, and appointment/outing support on an hourly, daily, or overnight basis for short or long-term periods.
Quantifiable outcome
- Supports over 2,500 people each week across Aotearoa/New Zealand
Companies that use RDNS New Zealand
Customer profileNamed customers2 records
Ideal customer profiles5 records
RDNS New Zealand technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
RDNS New Zealand partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- Bolton ClarkecoreBolton Clarke is the parent company of RDNS NZ. RDNS NZ is a subsidiary of Bolton Clarke, an Australia-based not-for-profit organisation delivering home and community support services. Deidre McGill serves as Ex officio & Chief Operations Officer Home & Community Support at Bolton Clarke and is an executive representative on the RDNS NZ Board.
- Enabling Good Lives (EGL)coreRDNS NZ works with Enabling Good Lives, a partnership between the disability sector and government agencies to ensure disabled people and their families have greater control over their lives. EGL is centred on 'the person, their strengths and aspirations'.
- Health New Zealand - Te Whatu OracoreHealth New Zealand - Te Whatu Ora is the primary funder of aged care services for persons over 65 years old (or over 55 for Maori). RDNS NZ holds contracts in Greater Northland, Central Auckland, Waiheke Island, Dunedin, and Southern (Otago and Southland) regions for home help, personal care, and respite care services.
- Accident Compensation Corporation (ACC)coreACC is a government-funded injury insurer that provides funding for injury support services and the Living My Life disability support service. RDNS NZ is an approved ACC lead provider for serious injury and complex care services. ACC funding is available nationwide for injury support services.
- Whaikaha Ministry of Disabled PeoplecoreWhaikaha Ministry of Disabled People funds disability support services that RDNS NZ delivers. The organisation is funded through this ministry to support people with long-term or permanent impairment, working alongside clients and their families/whanau.
- Oranga Tamariki - Ministry for ChildrencoreOranga Tamariki - Ministry for Children is a government-funded service that funds RDNS NZ's Child Wellbeing Service to support tamariki and rangatahi across Aotearoa/New Zealand. Services include specialist disability in-home care for children with medically fragile, trauma, or injury needs.
- Ministry of Social Development (MSD)coreMSD funds disability support services across Aotearoa/New Zealand. The Needs Assessment Service Co-ordination (NASC) works on behalf of MSD to assess and identify individual support needs and refer clients to service providers including RDNS NZ.
Scale indicators3 records
Recent moves7 records
Expansion highlights5 records
RDNS New Zealand competitors and assessment
Company assessmentDirect peers
- Access Community Health: NZ not-for-profit home and community support provider operating across Auckland and other regions with similar government-funded aged care, disability, and injury services. Direct competitor for Health NZ and ACC contracts in overlapping geographies.
- Nurse Maude: NZ NFP delivering community nursing, home support, and aged care services primarily in the South Island, including Christchurch and Canterbury. Closely comparable to RDNS NZ's home and community support model with similar government contracts.
- Healthcare New Zealand: One of the largest home and community support services providers in New Zealand, delivering disability, aged, and injury support across multiple regions. Directly comparable to RDNS NZ in service portfolio, target populations, and government contract funding model.
- Geneva Healthcare: NZ-based home and community healthcare provider offering personal care, nursing, rehabilitation, and disability support services. Comparable operating model and customer mix to RDNS NZ's private and ACC-funded offerings.
- Enliven (Presbyterian Support): NZ NFP delivering aged residential care, home support, and community services across multiple regions. Operates a similar regional contract-based model with government funding for in-home aged support, directly comparable to RDNS NZ's aged care contracts.
- Home Instead New Zealand: NZ franchise operator of the global Home Instead senior home care brand, providing personal care, companionship, and dementia support. Direct competitor in the private-pay and aged home care segments where RDNS NZ also competes.
Broad incumbents
- Bolton Clarke: Australian NFP and parent of RDNS NZ, operating the broader group's home and community support, retirement living, and clinical services across Australia. Provides a useful benchmark for the parent's operating scale and the strategic context within which RDNS NZ operates.
- Bupa New Zealand: Major NZ health and aged care provider with retirement villages and home and community services. Comparable in serving aging NZ population with mixed residential/community care, but operates at larger scale across a broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
RDNS New Zealand social profiles
Digital presenceRDNS New Zealand compliance and trust
Trust signalCompliance2 records
RDNS New Zealand financial estimates
Financial estimateRevenue estimate
Valuation estimate
RDNS New Zealand leadership team
Management profileNumber of profiles
Profiles4 records
RDNS New Zealand funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RDNS New Zealand M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RDNS New Zealand
What does RDNS New Zealand do?
RDNS NZ is a not-for-profit home and community support services provider delivering care to over 2,500 people each week across New Zealand through a workforce of 600+ registered health professionals and support workers. Its service portfolio covers aged care (Support at Home), disability support, ACC-funded injury support and Living My Life services, child wellbeing support for Oranga Tamariki, and privately funded personal care. All staff are trained in the proprietary RDNS Restorative Model of Care, which focuses on individualised goal-based plans to maximise client independence at home.
Is RDNS New Zealand a public or private company?
RDNS New Zealand is a private company. It is classified as corporate owned and is currently operating.
When was RDNS New Zealand founded?
RDNS New Zealand was founded in 2009. It employs 101 to 250 people.
Where is RDNS New Zealand based?
RDNS New Zealand is headquartered in Invercargill, New Zealand, in the Oceania region.
How does RDNS New Zealand make money?
Two revenue lines are on record. Government Funded Care Services are the primary driver. The others are private Pay Services.
Who are RDNS New Zealand's main competitors?
Direct peers on record are Access Community Health, Nurse Maude, Healthcare New Zealand, Geneva Healthcare, Enliven (Presbyterian Support) and Home Instead New Zealand. Broad incumbents are Bolton Clarke and Bupa New Zealand.
Does RDNS New Zealand have an API?
No public API is recorded for RDNS New Zealand.
What industry is RDNS New Zealand in?
RDNS New Zealand's product category is Home and Community Support Services. Its primary akta.pro industry code is HSABAHAJ, Private Duty 24/7 Nursing (RN/LPN) In-Home Care. Its NAICS code is 62161 and its SIC code is 8082.