RDNS New Zealand

What RDNS New Zealand does

RDNS New Zealand (Royal District Nursing Service New Zealand Limited) is a not-for-profit home and community support services provider established in 2009 as a subsidiary of Australian parent Bolton Clarke. The organisation delivers care across six core product lines: Aged Care – Support at Home, Child Wellbeing Service, Injury Support, Disability Support, Living My Life Service, and Private Support. It employs more than 600 registered health professionals and support workers across Aotearoa/New Zealand and supports over 2,500 people per week in regions spanning Northland, Auckland, Bay of Plenty, Waikato, Canterbury, Otago, and Southland. Headquartered in Auckland with regional offices in Dunedin and Invercargill, RDNS NZ operates under the proprietary Restorative Model of Care, the organisation's primary clinical framework, and delivers service through electronic client records and telephone systems.

The company's revenue model is bifurcated: the majority of revenue derives from multi-agency government contracts. Health New Zealand Te Whatu Ora funds aged care services in defined geographic catchments (Greater Northland, Central Auckland, Waiheke Island, Dunedin, Southern); ACC funds injury support and the Living My Life Service nationally; Whaikaha Ministry of Disabled People and MSD fund disability support; and Oranga Tamariki funds the Child Wellbeing Service. A secondary, smaller revenue stream comes from Private Support services, billed on hourly, daily, or overnight usage-based terms with publicly unstated pricing. Go-to-market is sales-led through healthcare professional referrals (GPs, hospitals, NASC) and supported by direct-to-consumer channels via phone, email, and website enquiry. Compliance is anchored to the Privacy Act 2020 and Health Information Privacy Code 2020, with cultural responsiveness provided through bilingual English/Māori content and explicit Te Tiriti o Waitangi alignment.

The competitive position rests on contracted regulatory access, an established referral network, a long-tenured workforce trained in the Restorative Model of Care, and brand heritage tracing to the 1885 Melbourne District Nursing Society. Leadership comprises CEO Carmel Conaghan (appointed 2017) and Chairman Ken Whelan (concurrently Deputy Commissioner at Health NZ since 2024), with Deidre McGill (COO Home & Community Support at Bolton Clarke) serving as ex officio board representative. Funding is not publicly disclosed, and the organisation holds no patents, awards, or disclosed AI/ML capabilities.

Name

RDNS New Zealand

Legal name

Royal District Nursing Service New Zealand Limited

Website

https://rdns.org.nz

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

101–250 employees

Short description

RDNS New Zealand is a not-for-profit home and community support services provider and subsidiary of Bolton Clarke, delivering aged, disability, injury, child wellbeing, and private care to over 2,500 people weekly across Aotearoa/New Zealand through 600+ staff under the Restorative Model of Care.

Ownership category

akta.pro rank

Product category

Home and Community Support Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ)

Keywords

• Home care services
• Aged care support
• Disability support services
• Community healthcare
• Injury rehabilitation

Headquarters

HQ city

Invercargill

HQ country

New Zealand

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government Funded Care Services: RDNS NZ receives funding from multiple New Zealand government agencies to deliver home and community support services. Funded services include aged care (Health New Zealand Te Whatu Ora), disability support (Ministry of Social Development / Whaikaha Ministry of Disabled People), injury support (Accident Compensation Corporation), and child wellbeing services (Oranga Tamariki Ministry for Children). Funding is delivered through contracts held in specific geographic areas.
2. Private Pay Services: RDNS NZ offers privately funded care services tailored to individual needs, provided on an hourly, daily, or overnight basis for short or long-term periods. Services include personal care, housekeeping, cooking, social support, nursing, medication management, and support with appointments and outings. Pricing is described as transparent with no hidden costs, though specific rates are not publicly disclosed.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

RDNS NZ is a not-for-profit home and community support services provider delivering care to over 2,500 people each week across New Zealand through a workforce of 600+ registered health professionals and support workers. Its service portfolio covers aged care (Support at Home), disability support, ACC-funded injury support and Living My Life services, child wellbeing support for Oranga Tamariki, and privately funded personal care. All staff are trained in the proprietary RDNS Restorative Model of Care, which focuses on individualised goal-based plans to maximise client independence at home.

Product overview

RDNS NZ offers a portfolio of home and community support services across six core products: Aged Care - Support at Home (home help, personal care, respite care, and social support for older adults); Child Wellbeing Service (specialist paediatric support for children with medical, trauma, or complex needs); Injury Support (ACC-funded serious injury rehabilitation and complex care); Disability Support (long-term disability services working with Enabling Good Lives and Individualised Funding); Living My Life Service (ACC-funded self-directed support with Facilitated Pathway Mapping, Independent Facilitation, and Tailored Supports components); and Private Support (self-funded personalised care services). Services are delivered by trained support workers and registered health professionals under the RDNS Restorative Model of Care, with funding from government agencies (ACC, Ministry of Disabled People, Health NZ Te Whatu Ora, Oranga Tamariki) and private pay clients across Aotearoa/New Zealand.

Differentiator

Problem solved

Functional benefit

Products and services

• Aged Care - Support at Home Flexible home care services supporting daily tasks, personal care, respite care, and social support for older adults (over 65, or over 55 for Maori) funded by Health New Zealand Te Whatu Ora to help them remain independent at home.
• Child Wellbeing Service Specialist in-home disability and complex care support for children with medically fragile needs, trauma needs, injury needs, or multiple needs, offered throughout Auckland and nationally.
• Injury Support ACC-funded serious injury and complex care services supporting individuals recovering from life-changing accidents or complex medical conditions, helping them navigate government-funded support.
• Disability Support Tailored disability support services for people with long-term or permanent impairment, working alongside clients and their families/whanau under the Enabling Good Lives approach and Individualised Funding from MSD.
• Living My Life Service ACC-funded self-directed support service with three components - Facilitated Pathway Mapping, Independent Facilitation, and Tailored Supports - enabling clients to choose where they live, what they do, where they go and who they go with.
• Private Support Privately funded, personalised care services tailored to individual needs including personal care, housekeeping, cooking, social support, nursing, medication management, and appointment/outing support on an hourly, daily, or overnight basis for short or long-term periods.

Quantifiable outcome

• Supports over 2,500 people each week across Aotearoa/New Zealand

Named customers2 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered core.

• Bolton ClarkecoreOthersBolton Clarke is the parent company of RDNS NZ. RDNS NZ is a subsidiary of Bolton Clarke, an Australia-based not-for-profit organisation delivering home and community support services. Deidre McGill serves as Ex officio & Chief Operations Officer Home & Community Support at Bolton Clarke and is an executive representative on the RDNS NZ Board.
• Enabling Good Lives (EGL)coreStrategic or Co-development PartnerRDNS NZ works with Enabling Good Lives, a partnership between the disability sector and government agencies to ensure disabled people and their families have greater control over their lives. EGL is centred on 'the person, their strengths and aspirations'.
• Health New Zealand - Te Whatu OracoreOthersHealth New Zealand - Te Whatu Ora is the primary funder of aged care services for persons over 65 years old (or over 55 for Maori). RDNS NZ holds contracts in Greater Northland, Central Auckland, Waiheke Island, Dunedin, and Southern (Otago and Southland) regions for home help, personal care, and respite care services.
• Accident Compensation Corporation (ACC)coreOthersACC is a government-funded injury insurer that provides funding for injury support services and the Living My Life disability support service. RDNS NZ is an approved ACC lead provider for serious injury and complex care services. ACC funding is available nationwide for injury support services.
• Whaikaha Ministry of Disabled PeoplecoreOthersWhaikaha Ministry of Disabled People funds disability support services that RDNS NZ delivers. The organisation is funded through this ministry to support people with long-term or permanent impairment, working alongside clients and their families/whanau.
• Oranga Tamariki - Ministry for ChildrencoreOthersOranga Tamariki - Ministry for Children is a government-funded service that funds RDNS NZ's Child Wellbeing Service to support tamariki and rangatahi across Aotearoa/New Zealand. Services include specialist disability in-home care for children with medically fragile, trauma, or injury needs.
• Ministry of Social Development (MSD)coreOthersMSD funds disability support services across Aotearoa/New Zealand. The Needs Assessment Service Co-ordination (NASC) works on behalf of MSD to assess and identify individual support needs and refer clients to service providers including RDNS NZ.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Access Community Health: NZ not-for-profit home and community support provider operating across Auckland and other regions with similar government-funded aged care, disability, and injury services. Direct competitor for Health NZ and ACC contracts in overlapping geographies.
• Nurse Maude: NZ NFP delivering community nursing, home support, and aged care services primarily in the South Island, including Christchurch and Canterbury. Closely comparable to RDNS NZ's home and community support model with similar government contracts.
• Healthcare New Zealand: One of the largest home and community support services providers in New Zealand, delivering disability, aged, and injury support across multiple regions. Directly comparable to RDNS NZ in service portfolio, target populations, and government contract funding model.
• Geneva Healthcare: NZ-based home and community healthcare provider offering personal care, nursing, rehabilitation, and disability support services. Comparable operating model and customer mix to RDNS NZ's private and ACC-funded offerings.
• Enliven (Presbyterian Support): NZ NFP delivering aged residential care, home support, and community services across multiple regions. Operates a similar regional contract-based model with government funding for in-home aged support, directly comparable to RDNS NZ's aged care contracts.
• Home Instead New Zealand: NZ franchise operator of the global Home Instead senior home care brand, providing personal care, companionship, and dementia support. Direct competitor in the private-pay and aged home care segments where RDNS NZ also competes.

Broad incumbents

• Bolton Clarke: Australian NFP and parent of RDNS NZ, operating the broader group's home and community support, retirement living, and clinical services across Australia. Provides a useful benchmark for the parent's operating scale and the strategic context within which RDNS NZ operates.
• Bupa New Zealand: Major NZ health and aged care provider with retirement villages and home and community services. Comparable in serving aging NZ population with mixed residential/community care, but operates at larger scale across a broader portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/rdnsnz
• Facebookfacebook.com/RDNSNZ
• LinkedInlinkedin.com/company/rdns-new-zealand

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RDNS New Zealand