Westbrook Health Services

What Westbrook Health Services does

Westbrook Health Services is a private non-profit community behavioral health center headquartered in Parkersburg, West Virginia, delivering an integrated continuum of mental health, substance use, intellectual and developmental disability (I/DD), youth, medical, nursing, and crisis services. Founded in 1949 as the Wood County Mental Health Clinic, the organization operates across eight Mid-Ohio Valley counties (Calhoun, Jackson, Pleasants, Ritchie, Roane, Tyler, Wirt, and Wood) through five physical office locations, mobile crisis units serving northern and southern counties, and a school-based Expanded School Mental Health (ESMH) program. Residential substance use treatment capacity totals 42 beds across Genesis (15 women), Exodus (12 men), and Amity (15 co-ed) programs, supplemented by a 7-day Crisis Stabilization Unit and a medication-assisted treatment (MAT) program offering four FDA-approved medications. Core technology is a Netsmart myhealthconnex EHR/EMR with a consumer client portal, telehealth delivery via Microsoft Teams, a 24/7 SMS-enabled crisis hotline, and an online payment portal (Patient Notebook). The organization serves 7,000+ individuals annually and reports sustained operations since founding.

The business model is overwhelmingly reimbursement-driven through third-party payer billing — Medicaid, Medicare, and private insurance — augmented by a sliding fee scale for uninsured and underinsured clients (with a stated commitment to never refuse a client for inability to pay), and fixed per-program DUI Safety & Treatment fees (Level I $455; Level II $695; Level III variable plus $35 per drug screen). The go-to-market motion is community-based and referral-driven: same-day Open Access intake for adult Medicaid clients, court and DMV referrals for the DUI program, schools for ESMH, law enforcement and EMS for the Quick Response Team and LEAD diversion program, and self-pay sliding-fee clients. Marketing channel mix is dominated by community partnerships and referral networks rather than paid digital acquisition; brand presence is maintained through Facebook and LinkedIn.

The organization is governed by a Board of Directors under President & CEO Kevin Trippett, with Sara Life as CFO, Jolie Kerenick as COO, Marissa Shockey as CHRO, and division directors across Outpatient, I/DD, Medical, Nursing, Youth, MAT, Crisis, and county-based operations. CARF accreditation (Commission on Accreditation of Rehabilitation Facilities) and a State of West Virginia license underpin regulatory standing. No parent company, venture backing, or external funding rounds are present, consistent with a non-profit community provider model.

Name

Westbrook Health Services

Legal name

Westbrook Health Services, Inc.

Website

https://westbrookhealth.org

Company type

Private

Founded year

1949

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Westbrook Health Services is a non-profit community behavioral health center in Parkersburg, West Virginia, providing mental health, substance use, I/DD, youth, medical, and crisis services across eight Mid-Ohio Valley counties to 7,000+ individuals annually.

Ownership category

akta.pro rank

Product category

Behavioral Healthcare Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093), Services-Social Services (8300)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA), Mental Health & Crisis Support Services (BPAGACAD), Mental Health & Crisis Support Services (BPAGAEAH)

Keywords

• Behavioral healthcare services
• Mental health treatment
• Substance use treatment
• Developmental disability services
• Crisis intervention services

Headquarters

HQ city

Parkersburg

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Services Billing: Westbrook Health Services generates revenue primarily through billing health insurance providers (Medicaid, Medicare, private insurers) for covered behavioral health and medical services. The organization accepts a wide range of insurance plans.
2. Sliding Fee Scale / Self-Pay: Westbrook offers a sliding fee scale for uninsured or underinsured clients, with a stated commitment to never turn a client away for inability to pay. Self-pay clients pay according to a sliding fee discount schedule based on income and family size.
3. DUI Safety & Treatment Program Fees: The DUI Safety & Treatment Program charges fixed program fees: Level I ($455), Level II (Level I cost + $240 = $695), Level III (Level I & II cost + intake/treatment costs), plus drug screen fees ($35 minimum 3 required). Initial enrollment is $435 plus $20 for the required educational book.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels4 records

Core offering

Westbrook Health Services is a comprehensive community behavioral health center that delivers integrated mental health, substance use, intellectual/developmental disabilities, youth, crisis, medical, and DUI treatment services. It operates outpatient therapy, intensive outpatient programs (IOP), three residential substance use programs (Genesis, Exodus, Amity), medication-assisted treatment (MAT) with four FDA-approved medications, a 7-day Crisis Stabilization Unit (detox), expanded school mental health, 24/7 crisis hotline, and supported employment services. All services are delivered directly by clinical staff (psychiatrists, physicians, nurses, psychologists, counselors, social workers) across 8 counties of the Mid-Ohio Valley in West Virginia via physical clinics, mobile units, telehealth, and school-based programs.

Product overview

Westbrook Health Services operates as a comprehensive behavioral healthcare organization offering a wide range of integrated services across multiple divisions. The organization provides a continuum of care including outpatient therapy and Intensive Outpatient Programs (IOP), Mental Health Intensive Services (CFT, ACT, IPS), residential Substance Use Services (Genesis, Exodus, Amity programs), Medication Assisted Treatment (MAT) with four FDA-approved medications, Crisis Services including a Crisis Stabilization Unit (CSU) with 7-day detox, Youth Services with specialized programming including school-based mental health, Medical Services for psychiatric medication management, I/DD services for intellectual/developmental disabilities, and DUI treatment programs. Additional services include Connections for homelessness support, Wellness Center for fitness, and Northern/Southern Counties divisions extending services across eight West Virginia counties. The organization serves over 7,000 people annually through multiple residential facilities and community-based programs, integrating psychiatric, medical, therapeutic, and support services to address mental health, substance use, and developmental disability needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Outpatient Therapy Comprehensive outpatient therapy for mental health and substance use treatment serving children from age 3 to adults, including individual, group, and family therapy via in-person or telehealth delivery.
• Intensive Outpatient Program (IOP) Evidence-based intensive outpatient program for substance use disorder providing structured group therapy while maintaining daily responsibilities and community connections.
• Mental Health Intensive Services Programs including Community Focused Treatment (CFT), Assertive Community Treatment (ACT), and Individual Placement and Support (IPS) Supported Employment for individuals with serious mental illness.
• Substance Use Residential Treatment ASAM 3.1 level residential treatment providing 24/7 clinically-managed low-intensity care for clients who have not succeeded with outpatient treatment.
• Medication Assisted Treatment (MAT) Comprehensive MAT program combining FDA-approved medications (Vivitrol, Suboxone, Sublocade, Brixadi) with counseling and behavioral therapies for opioid and alcohol use disorders.
• Crisis Services Crisis intervention services including Crisis Stabilization Unit (CSU) - a 7-day detox program, Quick Response Team (QRT), LEAD diversion program, and other crisis services.
• Youth Services Full continuum of care for youth including Expanded School Mental Health, Family and Peer Services, Prevention, Children's Mobile Crisis Response, and Youth Recovery Center with IOP.
• Medical Services Psychiatric medication management, Office-Based Medication Assisted Treatment (OBMAT), and Health Homes program for coordinated care of chronic health conditions.
• Intellectual/Developmental Disabilities (I/DD) Services Services including Case Management, Day Treatment Program, Behavioral Support Services, Customized Employment, and IDD Crisis Response Unit (CRU).
• DUI Safety & Treatment Program State-compliant DUI treatment program with three levels (Level I education, Level II group therapy, Level III intensive outpatient) offered in Wood, Roane, and Jackson counties.
• Genesis Program ASAM 3.1 residential treatment program with 15 beds for adult women, women with children, and pregnant women with substance use or co-occurring disorders.
• Exodus Program ASAM 3.1 residential treatment program with 12 beds for adult men with substance use issues and co-occurring disorders.
• Amity Program ASAM 3.5 high-intensity residential treatment program with 15 beds serving adults with substance use or co-occurring disorders who require more intensive care than outpatient.
• Crisis Stabilization Unit (CSU) 7-day detoxification program and acute crisis stabilization services for individuals experiencing mental health crises, substance use issues, and co-occurring disorders.
• Connections Program Day treatment and outreach program for individuals experiencing or at risk of homelessness, providing case management, therapy, document assistance, and clothing closet.
• Wellness Center Fitness facility featuring full gymnasium with basketball court and fitness gym with strength training and cardio equipment to support physical and mental well-being.
• Customized Employment Services Job readiness training, placement assistance, and ongoing employment support for individuals with disabilities through partnerships with local businesses and Division of Rehabilitation Services.
• Expanded School Mental Health (ESMH) School-based mental health services using three-tiered approach with therapists providing telehealth or in-person sessions at partner schools.
• 24/7 Crisis Hotline SMS-enabled crisis hotline (304-485-1725) with text and call capabilities, providing 24/7 crisis support with behavioral health technicians.
• Northern & Southern Counties Outreach Behavioral health services delivered through outreach programs, mobile clinics, and telehealth options serving Tyler, Pleasants, Ritchie, Jackson, Calhoun, and Roane counties.
• IDD Crisis Response Unit (CRU) Specialized crisis response and behavioral support services for individuals with intellectual and developmental disabilities, providing crisis respite.
• Open Access (Same-Day Intake) Same-day service initiation intake for adult Medicaid clients, removing barriers to care with immediate clinician availability.

Quantifiable outcome

• Serves 7,000+ individuals annually across 8 counties
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Genoa HealthcarecoreStrategic or Co-development PartnerGenoia Healthcare is shown as a partner logo on the Westbrook Health Services website, indicating a collaborative relationship in behavioral healthcare services.
• West Virginia Behavioral Healthcare Providers (WVBHP)coreStrategic or Co-development PartnerWestbrook is a member of the West Virginia Behavioral Healthcare Providers association, a statewide network of behavioral health organizations working together on advocacy, best practices, and service coordination.
• Mid-Ohio Valley Rural Health Alliance (MoV Rural Health Alliance)coreStrategic or Co-development PartnerWestbrook participates in the Mid-Ohio Valley Rural Health Alliance, a collaborative of healthcare providers serving the rural communities of the Mid-Ohio Valley region.
• WV211.orgminorGTM or Marketing PartnerWV211.org is a search resource for community services. Westbrook is listed on the WV211 platform, which serves as a referral and information resource connecting individuals to Westbrook's services.
• West Virginia Division of Rehabilitative Services (WVDRS)coreStrategic or Co-development PartnerThe IPS Supported Employment program collaborates with WVDRS vocational rehabilitation counselors to provide comprehensive employment support for individuals with serious mental illness. WVDRS counselors work alongside Westbrook Employment Coordinators to enhance the support network for clients.
• Wood County EMScoreStrategic or Co-development PartnerThe Quick Response Team (QRT) program obtains overdose lists from Wood County EMS and local 911 dispatch to conduct follow-up outreach with individuals who have experienced overdoses. QRT is accompanied by EMS and law enforcement during outreach visits.
• Local Law EnforcementcoreStrategic or Co-development PartnerThe Quick Response Team (QRT) partners with local law enforcement who accompany outreach teams during follow-up visits to overdose addresses. Law enforcement also provides overdose address confirmation for QRT operations.

Scale indicators4 records

Recent moves11 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key highlights13 records

Customer concentration

• Facebookfacebook.com/westbrookhealth
• LinkedInlinkedin.com/company/westbrook-health-services-inc-

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles28 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Westbrook Health Services