Certas

What Certas does

Certas is a Swiss security and alarm management company founded in 1995 and headquartered in Zurich, operating as a subsidiary of Siemens Schweiz AG and Securitas Group. The company runs three EN 50518 certified alarm receiving centers in Zurich, Lausanne, and Lugano, providing nationwide coverage across Switzerland with 160+ employees monitoring more than 53,000 alarm systems. Certas processes an average of 4.3 incoming calls per minute and delivers services in four languages (German, French, Italian, and English).

The company's product portfolio includes CERTAS alarm (core alarm signal processing), CERTAS video (video verification), CERTAS alarm Digital+ (automated voice notification with human oversight), CERTAS control (IoT-based remote monitoring of technical systems), CERTAS care (emergency assistance for individuals), CERTAS multicall (crisis management and mass notification via smartphone app), and CERTAS supportline (24/7 professional call answering for businesses). Technical infrastructure includes video verification systems, IoT monitoring platforms, and multi-operator SIM cards with automatic network failover. The CERTAS Portal provides customers with real-time alarm system status visibility, while a certified installation partner network with a dedicated partner portal handles system deployment.

Certas operates a subscription-based revenue model with monthly billing in Swiss Francs, with pricing tiers ranging from CHF 7/month for basic SIM cards to CHF 737/month for premium video access control services. Distribution combines direct sales through a website quotation system and dedicated sales representatives with a channel partner network of certified installers. The company holds EN 50518, ISO 9001, ISO 14001, ISO 45001, Nativa 100% Renewable Energy, Great Place to Work, and Fair-ON-Pay certifications, serving both private households seeking home security and businesses/institutions requiring enterprise-grade alarm management, crisis coordination, and professional call handling.

Name

Certas

Legal name

Certas AG

Website

https://certas.ch

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Short description

Certas is a Swiss security and alarm management company operating three EN 50518 certified alarm receiving centers across Zurich, Lausanne, and Lugano. It provides subscription-based alarm monitoring, video verification, IoT control, crisis management, and 24/7 emergency response services to private and business customers throughout Switzerland.

Ownership category

akta.pro rank

Product category

Security Alarm Monitoring Services

NAICS

Security Systems Services (56162), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Central Station Monitoring (Third-Party Wholesale Monitoring) (BPAKAFAI)

akta.pro secondary industries

Residential Alarm Monitoring (Burglar/Intrusion) (BPAKAFAA), Guard Tour / Lone Worker / Duress & Panic Alarm Monitoring (BPAKAFAF), Fire Alarm Monitoring & Dispatch (BPAKAFAC), Professional Monitoring (Burglar/Intrusion) (HSAHAAAA), System Monitoring & Dispatch Services (Fire/CO Alarm Monitoring) (HSAHAFAF), Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)

Keywords

• Alarm monitoring services
• Security alarm management
• Alarm receiving center
• Video verification services
• Crisis notification platform

Headquarters

HQ city

Zürich

HQ country

Switzerland

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Alarm Monitoring Subscriptions: Monthly subscription services for alarm signal reception and processing, video verification, IoT monitoring, and crisis management. Services available in multiple tiers (S, M, L, Pro) with varying features and pricing.
2. SIM Card Services: Standard and multi-operator SIM cards with data packages for secure IoT data transmission with automatic network failover capabilities.
3. Support Line Services: Professional call answering and triage services for businesses in four languages (German, French, Italian, English), available 24/7 with flexible subscription options.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Certas is Switzerland's leading specialist for professional alarm management, providing 24/7 alarm signal reception and processing through three EN 50518 certified alarm receiving centers in Zurich, Lausanne, and Lugano. The company delivers integrated security services including alarm monitoring, video verification, IoT-based remote monitoring, crisis mass notification, and professional call answering for both private households and business/institutional customers across Switzerland.

Product overview

Certas offers a comprehensive alarm management and security monitoring platform with multiple interconnected services. The core offering is CERTAS alarm, which processes alarm notifications around the clock. This is complemented by specialized modules including CERTAS video for visual verification, CERTAS control for IoT monitoring, CERTAS care for emergency assistance, CERTAS multicall for crisis communication, and CERTAS supportline for business call handling. The AlarmNet protocol family provides transmission options for fire alarm systems. Services are delivered through three certified alarm receiving centers in Zurich, Lausanne, and Lugano, with customers accessing their systems via the CERTAS Portal.

Differentiator

Problem solved

Functional benefit

Brands

• CERTAS alarm: Core alarm monitoring service for processing alarm notifications and protecting homes and businesses.
• CERTAS video
• CERTAS alarm Digital+
• CERTAS control
• CERTAS care
• CERTAS multicall
• CERTAS supportline
• CERTAS Portal

Products and services

• CERTAS alarm Core alarm management service that processes alarm notifications and coordinates intervention forces around the clock, 365 days a year, for both private households and businesses.
• CERTAS video Video verification service for alarm management, enabling visual confirmation of alarm events through camera systems connected to the alarm receiving center.
• CERTAS alarm Digital+ Combined human and technology solution for alarm processing at a competitive price point, integrating automated alarm notification via voice message with human operator oversight.
• CERTAS control IoT-based remote monitoring service for fault and alarm verification of technical devices and systems, with real-time signal monitoring and automatic alerting for industrial and building automation use cases.
• CERTAS care Immediate assistance service for people in need, including lone worker protection and support for people living alone, providing 24/7 emergency response and intervention coordination.
• CERTAS multicall Crisis management and mass notification system enabling simultaneous alerting of predefined groups via smartphone app with real-time tracking of alarm acceptance, available to businesses and institutions.
• CERTAS supportline Professional call center and hotline service for businesses, answering calls and processing system notifications in four languages (German, French, Italian, English) 24/7.
• CERTAS Portal Customer web portal for monitoring alarm system status and accessing the personal Certas dossier, providing real-time visibility into security installations.
• CERTAS SIM-Karte SIM card solutions for alarm systems providing stable data transmission, including standard and multi-operator back-up SIM cards for reliable connectivity with automatic network failover.
• AlarmNet Transmission protocol family for alarm systems including fire alarm mandatory systems (BMA), transmission with on/off control, and Digital+ variants with direct transmission to public control centers.

Quantifiable outcome

• 4.3 incoming calls processed per minute across all alarm centers
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• LoxonecoreTechnology or IntegrationLoxone is a pioneer in building automation providing smart home and building control systems. Certas has partnered with Loxone to offer CERTAS control Loxone, enabling 24/7 alarm reception and processing from Loxone smart home systems. Two subscription tiers (CERTAS control Budget and CERTAS control Home) are available for Loxone customers seeking professional alarm monitoring integration.
• Securitas GroupcoreOthersSecuritas Group is one of two parent companies of Certas AG. Certas operates as a subsidiary within the Securitas Group, benefiting from the group's security industry expertise and infrastructure including the Lausanne facility with photovoltaic systems.
• SiemenscoreOthersSiemens Schweiz AG is one of two parent companies of Certas AG, providing strategic backing and brand association with a global technology leader in security and automation solutions.
• VSSUminorOthersVSSU (presumably Verband Schweizerischer Sicherheitsunternehmen / Swiss Security Industry Association) is an industry association of which Certas is a member. Membership provides industry representation and networking with other Swiss security companies.
• IQNetminorOthersInternational Quality Network partnership connecting Certas with certification bodies in over 35 countries across Europe, Asia, Australia and North America, facilitating international certification recognition.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Swisscom Security Services: Domestic Swiss incumbent offering alarm and security services tied to its telecom network; competes head-on with Certas in Swiss business and residential monitoring.
• Protectas (Swiss security): Major Swiss security services company offering guarding, alarm response and monitoring; competes for the same enterprise and high-end residential accounts as Certas within Switzerland.
• Verisure / Securitas Direct: Europe's largest professionally monitored alarm operator with central stations across multiple countries; directly comparable in offering (24/7 monitored intrusion, video verification, response) and subscription model.

Broad incumbents

• Securitas Group: Parent of Certas and the world's largest security services group; broadly comparable as both an alarm-monitoring provider (via Securitas Direct / Verisure) and a guarding/technology player overlapping Certas's B2B offerings.
• Bosch Security and Safety Systems: Manufactures intrusion and fire alarm systems widely used by central stations and offers integrated video/PSIM solutions; comparable to Certas on the technology-and-monitoring integration axis.
• Johnson Controls (Tyco / DSC) Security Products: Supplies intrusion alarm panels and central-station integrations globally (DSC, Bentel), and operates adjacent monitoring services; comparable on the alarm-receiving-center equipment, integration, and software stack side.
• ADT Inc. Large incumbent in monitored security with central-station infrastructure across North America and select international markets; comparable in subscription-based monitoring, video verification and smart-home integrations.

Others

• Siemens Smart Infrastructure: Other parent of Certas; provides building security, fire safety and automation technology. Comparable as a supplier/ecosystem enabler of the alarm, video and IoT-monitoring stack Certas operates.

Emerging players

• Minimax Viking (now Minimax Mobile Services): Specialist in fire alarm and suppression monitoring and dispatch; comparable to the fire-alarm monitoring portion of Certas's AlarmNet/BMA service line.

Regional players

• Sicuritalia / Sicurtransport: Italian security services group with central-station monitoring and cash-in-transit; comparable as a European alarm-monitoring operator serving a different national geography than Certas.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInch.linkedin.com/company/certas-ag
• Instagraminstagram.com/certasag
• TikToktiktok.com/@certasag

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Certas