AB Services
- Company typePrivate
- Founded1989
- HeadquartersCholet, France
- Headcount11–50
- GTM typeB2B
- OfferingServices
AB Services firmographics
Firmographics- Name
- AB Services
- Legal name
- AB SERVICES
- Website
- https://ab-services.com
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
AB Services industry classification
Industry- Product category
- Remote Secretarial and Telephone Answering Services
- NAICS
- Office Administrative Services (5611), Office Administrative Services (56111), All Other Business Support Services (561499)
- SIC
- Services-Management Services (8741)
- akta.pro primary industry
- Appointment Scheduling & Reservation Management (HSACAIAG)
- akta.pro secondary industry
- Errand Running & Task Assistance (HSACAIAB)
Keywords
Where AB Services is headquartered
LocationHeadquarters
- HQ city
- Cholet
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
AB Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Remote Telephone Answering (Permanence Téléphonique): Provides outsourced telephone reception services for businesses, managing incoming calls, taking messages, and scheduling appointments. Clients transfer their phone lines to AB Services' team, which handles calls per pre-agreed instructions. Revenue is generated on a per-call or subscription (forfait) basis, offering flexibility for both occasional and regular needs.
- Address Domiciliation: Provides a professional business address for clients at AB Services' premises in Cholet, including mail reception, processing, and reshipping. Also offers meeting room and office rental services. This is an additional service bundled with or sold alongside the telephone answering service.
- Remote Administrative/Secretarial Work: Remote typing of letters, legal conclusions, reports, expert reports, file management, accounting data entry, statistical survey processing, and mailing services. Revenue is generated per project or on a retainer basis depending on volume.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Per-call billing (à l'appel) |
| Subscription | Monthly | Fixed-fee/Forfait billing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
AB Services product offering
Product offeringCore offering
AB Services provides outsourced remote secretarial services for healthcare, legal, and independent professionals in France. Its core offerings include remote telephone answering and appointment scheduling (permanence téléphonique), remote administrative and secretarial work such as letter drafting and report typing, and business address domiciliation with mail reception and forwarding at its Cholet premises. The services are powered by TEMPORA call management software and integrate with Doctolib and Maiia for real-time appointment management.
Product overview
AB Services is a remote secretarial and administrative services company offering three core services: telephone reception (Accueil téléphonique), administrative secretarial work (Travaux de secrétariat), and business address domiciliation (Domiciliation d'adresse). The telephone reception service is powered by TEMPORA call management software and integrates with Doctolib and Maiia for appointment scheduling. All services are designed for healthcare professionals (physicians, nurses, osteopaths, dermatologists, ophthalmologists), legal professionals (lawyers, notaries, bailiffs), and independent professionals and enterprises. The offering operates as a unified outsourced secretarial solution with both remote and on-site components.
Differentiator
Problem solved
Functional benefit
Products and services
- Accueil téléphonique (Remote Telephone Answering)
Quantifiable outcome
- 59 hours per week telephone availability for clients
- +2 more outcomes
Companies that use AB Services
Customer profileNamed customers15 records
Segments4 records
Ideal customer profiles3 records
AB Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature6 records
AB Services partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- DoctolibcoreAB Services integrates with Doctolib software to remotely manage client appointment schedules in real time. This integration allows secretaries to update appointment calendars for healthcare clients instantaneously.
- MaiiacoreAB Services integrates with Maiia (a Doctolib subsidiary) alongside Doctolib and Tempora to provide multi-platform appointment scheduling management for healthcare clients.
- TemporacoreTEMPORA is the primary operational software used by AB Services for call management. It was developed at the request of call centers by the partner Tempora. The platform provides a shared agenda, instruction management, and instant messaging. AB Services uses both the desktop version and TEMPORA WEB (accessible on iPhone and tablet).
- SIST (Syndicat Interprofessionnel des Secretaires et Télésecrétaires)minorAB Services is a member of the SIST (Interprofessional Union of Secretaries and Remote Secretaries), a professional syndicate that represents and supports remote secretarial professionals.
Scale indicators5 records
Recent moves8 records
Expansion highlights5 records
AB Services competitors and assessment
Company assessmentDirect peers
- Mon Standard: France-based tele-secretariat and telephone answering service for professionals and SMEs. Comparable to AB Services in offering remote telephone reception, agenda management, and customizable call-handling instructions.
- Secretex: French tele-secretariat and outsourced secretarial services provider. Comparable to AB Services in delivering remote secretarial work, telephone answering, and administrative support to professional firms.
- Standard Médical: French medical-focused tele-secretariat provider serving physicians, dentists, and paramedical professionals. Direct peer to AB Services in the healthcare vertical, with overlapping product offering of appointment scheduling and 24/7 reception.
- Buro Club: French network of serviced offices and business address domiciliation providers. Comparable to AB Services in offering commercial address domiciliation, mail handling, and meeting room access for independent professionals and small businesses.
- Permanence Téléphonique Médicale (PTM): French medical tele-secretariat provider offering telephone answering and appointment scheduling for healthcare professionals. Directly comparable to AB Services in core medical tele-secretariat service, though operating at a larger national scale.
Broad incumbents
- Doctolib: France's leading medical appointment scheduling platform and a current integration partner of AB Services. Comparable as a healthcare software incumbent that increasingly bundles tele-consultation, patient communication, and practice management features.
- IWG / Regus (Multiburo): Global flexible workspace and address domiciliation provider, operating in France (formerly Multiburo). Comparable to AB Services' Domiciliation d'adresse service line as a large-scale incumbent in commercial address and mailbox services.
- Cegedim (Maiia): Large French health-tech incumbent and parent of Maiia (AB Services' integration partner). Comparable as both a software partner and a broader competitor offering integrated tele-consultation, scheduling, and physician practice management — including elements of tele-secretariat.
Regional players
- SOS Médecins: France-based after-hours medical house-call and telephone triage service. While a different model (medical care delivery rather than reception services), it overlaps with AB Services' core customer base (GPs, patients) and medical telephone-handling function.
Emerging players
- Libéo (Qonto/Indy ecosystem): French B2B platform focused on automating administrative workflows (invoicing, supplier payments) for SMBs and independent professionals. Adjacent competitor to AB Services' secretarial work line as software-based alternatives for routine administrative tasks emerge.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
AB Services social profiles
Digital presenceAB Services compliance and trust
Trust signalCompliance1 record
AB Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
AB Services leadership team
Management profileNumber of profiles
Profiles1 record
AB Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AB Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AB Services
What does AB Services do?
AB Services provides outsourced remote secretarial services for healthcare, legal, and independent professionals in France. Its core offerings include remote telephone answering and appointment scheduling (permanence téléphonique), remote administrative and secretarial work such as letter drafting and report typing, and business address domiciliation with mail reception and forwarding at its Cholet premises. The services are powered by TEMPORA call management software and integrate with Doctolib and Maiia for real-time appointment management.
Is AB Services a public or private company?
AB Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was AB Services founded?
AB Services was founded in 1989. It employs 11 to 50 people.
Where is AB Services based?
AB Services is headquartered in Cholet, France, in the Europe region.
How does AB Services make money?
Three revenue lines are on record. Remote Telephone Answering (Permanence Téléphonique) is the primary driver. The others are address Domiciliation and remote Administrative/Secretarial Work.
Who are AB Services's main competitors?
Direct peers on record are Mon Standard, Secretex, Standard Médical, Buro Club and Permanence Téléphonique Médicale (PTM). Broad incumbents are Doctolib, IWG / Regus (Multiburo) and Cegedim (Maiia). SOS Médecins is listed as a regional player. Libéo (Qonto/Indy ecosystem) is listed as an emerging player.
Does AB Services have an API?
No public API is recorded for AB Services.
What industry is AB Services in?
AB Services's product category is Remote Secretarial and Telephone Answering Services. Its primary akta.pro industry code is HSACAIAG, Appointment Scheduling & Reservation Management, with a secondary code of HSACAIAB, Errand Running & Task Assistance. Its NAICS code is 5611 and its SIC code is 8741.