What SOS MEDECINS does

SOS MEDECINS FRANCE is a federation of 63 non-profit associations (loi 1901) that organize 1,300 liberal (self-employed) physicians providing 24/7 unscheduled primary medical care across metropolitan France and all overseas departments. Founded in Paris in 1966 by Dr. Marcel Lascar, the network delivers care through three integrated modalities: home visits conducted in medically equipped vehicles (ECG, oxygen, perfusion, oximetry, blood glucose monitoring), fixed-point consultation centers in major cities, and a national medical regulation call center accessible via the dedicated phone number 3624. Approximately 60% of medical acts occur during nights, weekends, and holidays, positioning the network as the primary private-sector provider of permanence de soins ambulatoires (PDSA). The federation reports 6.8 million calls handled, 1.3 million home visits, and 3.2 million fixed-point consultations annually, and accounts for an estimated 70% of liberal permanent care coverage in urban and semi-urban France.

The technology stack centers on interconnected medical call centers linked to the SAMU/15 emergency system for patient triage and transfer, complemented by iOS/Android mobile applications and a website-based association locator. Since 2006, every call has been transmitted to Santé Publique France under the SURSAUD program, building an 18-year real-time epidemiological surveillance dataset that produces weekly health bulletins (Météo Santé) and is reported to anticipate hospital ICU trends by approximately 13 days. In 2024, SOS MEDECINS launched ED-SOS, a health data warehouse hosted at CHU de Reims with the Institut d'Intelligence Artificielle en Santé, intended for primary-care research and innovation.

The revenue model is based on government-regulated consultation and home-visit fees paid by patients and reimbursed through the French national health insurance system. All physicians are conventioned Sector 1, meaning they apply official Social Security tariffs without exceeding fees; pricing ranges from €26.50 (daytime consultation) to €86 (overnight home visit), with tiers for evenings, weekends, and holidays. The federation itself does not retain physician practice revenue; it operates on coordination, shared services, and increasingly on data and research partnerships. Customers are individual French citizens with episodic unscheduled care needs, supplemented by coordination relationships with SAMU, ARS, CPTS, and public health authorities. SOS MEDECINS holds no parent-company or institutional investor ownership and is governed by an elected Bureau and a Board of Administration drawn from its member associations.

Name

SOS MEDECINS

Legal name

SOS Médecins France

Website

https://sosmedecins-france.fr

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

SOS MEDECINS FRANCE is a federation of 63 non-profit associations organizing 1,300 liberal physicians who provide 24/7 unscheduled primary medical care across France through home visits, fixed-point consultations, teleconsultations, and a national call center (3624), serving the general French population and coordinating with public emergency services.

Ownership category

akta.pro rank

Product category

Primary Care Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

After-Hours & Walk-In Primary Care Clinics (HLAFADAH)

akta.pro secondary industry

Patient Advocacy, Navigation & Access to Care (BPAGACAH)

Keywords

• Unscheduled medical care
• Home medical visits
• Primary care services
• After-hours healthcare
• Emergency medical network

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices23 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Medical Consultation and Visit Fees: SOS MÉDECINS physicians are conventioned Sector 1 doctors (no exceeding fees) operating under French Social Security pricing schedules. Revenue comes from government-regulated fees for consultations, home visits, and additional medical procedures (ECG, etc.) that are reimbursed through the French national health insurance system. The organization functions as a non-profit association network.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

SOS Médecins France is a federation of 63 associations employing 1,300 liberal physicians that delivers 24/7 unscheduled medical care across metropolitan France and overseas departments through home visits, fixed-point clinic consultations, teleconsultations, and a national call regulation service reachable via the number 3624. The organization performs approximately 1.3 million home visits and 3.2 million fixed-point consultations annually, representing about 70% of liberal permanent care coverage in urban and semi-urban areas. Physicians are conventioned Sector 1 practitioners operating under French Social Security fee schedules, with tiered pricing for evenings, weekends, nights, and holidays.

Product overview

SOS MÉDECINS FRANCE operates as a federation of 63 associations providing urgent and non-scheduled primary medical care across France and overseas territories. The core offering combines three integrated service modalities: home visits (visite à domicile) with mobile medical equipment, fixed-point consultations at local medical centers, and medical regulation via interconnected call centers. The service is accessible 24/7 through the national phone number 3624. Supporting offerings include téléconsultation for remote care, Météo Santé for epidemiological surveillance bulletins shared with Santé Publique France, ED-SOS health data warehouse for research, practical health education sheets, and mobile applications for patient engagement. The organization performs approximately 1.3 million home visits, 3.2 million consultations, and handles 6.8 million calls annually through 1,300 affiliated physicians.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Visit Service (Visite à Domicile) Mobile medical consultations where physicians travel to patients' homes equipped with technology including ECG, oxygen, perfusion materials, oximeters, and blood glucose readers to provide acute care outside medical facilities. Targeted at patients requiring evaluation at home, including elderly and mobility-impaired individuals.
• Fixed-Point Consultation (Consultation en Points Fixes) In-person medical consultations at SOS Médecins medical centers located across France, providing non-scheduled care complementary to home visits. Targeted at patients able to travel to a clinic during extended hours.
• Téléconsultation Remote medical consultations conducted via telephone or video, enabling patients to receive medical advice without physical displacement. Targeted at patients seeking rapid medical advice without needing in-person evaluation.
• Medical Regulation and Call Center Services (3624) Interconnected medical call centers that receive and regulate patient calls, qualifying requests and directing them to appropriate care pathways, with interconnection to SAMU/15 emergency services. Accessible 365 days/year, 24 hours/day via the national phone number 3624.
• Météo Santé (Health Weather Surveillance) Weekly epidemiological surveillance bulletins tracking syndromic indicators including winter surveillance (flu, gastroenteritis, bronchiolitis, deaths), spring surveillance (allergies, asthma), and summer surveillance (malaise, fever, heat effects), shared with Santé Publique France.
• ED-SOS (Entrepôt de Données de Santé SOS) Health data warehouse for medical research and innovation, aggregating data from 63 SOS Médecins associations and 1,300 physicians, designed to improve care practices, optimize patient care pathways, and support public health research. Hosted by CHU de Reims under joint governance.
• Health Education Fiches Pratiques Practical health information sheets and common disease references developed by the Scientific Commission, covering conditions such as fever, flu, bronchiolitis, canicule, Lyme disease, and otitis, available to patients and healthcare professionals.
• Mobile Application (iOS/Android) Native mobile applications for iOS and Android allowing patients to request home visits or consultations directly through their smartphones.

Quantifiable outcome

• SOS MÉDECINS data signals allow anticipation of approximately 13 days compared to hospital ICU activity
• +4 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Santé Publique FrancecoreStrategic or Co-development PartnerSince 2006, SOS MÉDECINS and Santé Publique France have collaborated closely to strengthen the national emergency surveillance system. Each of the 6.8 million annual SOS MÉDECINS calls is recorded and transmitted to Santé Publique France, contributing to the SURSAUD surveillance program. Weekly health bulletins are produced describing SOS MÉDECINS activity nationwide. This partnership provides early detection capabilities, with SOS data signals enabling anticipation approximately 13 days ahead of hospital ICU trends.
• SAMU Urgences de FrancecoreStrategic or Co-development PartnerSOS MÉDECINS operates in perfect complementarity with SAMU/15 teams through call center interconnection. This allows automatic patient transfer between services after regulation and qualification of the call. SAMU handles life-threatening emergencies while SOS MÉDECINS handles non-vital urgent care, home visits, and medical evaluation requested by the emergency system.
• Police Nationale (French National Police)minorStrategic or Co-development PartnerSOS MÉDECINS is daily requested by police stations as part of its public service missions, including discovery of cadavers, manifest public drunkenness, and other situations requiring medical evaluation. This partnership supports police operations with medical expertise.
• CHU de Reims (Reims University Hospital)coreStrategic or Co-development PartnerSOS MÉDECINS has partnered with CHU de Reims to host its ED-SOS health data warehouse within the hospital's existing EDS infrastructure. This partnership under a joint call for projects provides dedicated governance, ethics oversight, simplified CNIL compliance for health data processing, reduced costs through shared infrastructure, data sovereignty guarantees, and access to scientific and technical support from the Institute of Artificial Intelligence in Health.
• CPTS (Communautés Professionnelles Territoriales de Santé)minorStrategic or Co-development PartnerSOS MÉDECINS plays a key role in CPTS organizations by fulfilling their commitments on unscheduled care missions, working with other liberal healthcare professionals at the territorial level.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Vivalto Santé: French private hospital group with growing ambulatory and home-care service lines. Broad incumbent peer overlapping in acute and ambulatory care delivery, and increasingly expanding into home-based services that could compete with SOS Médecins' home visit model.
• Doctolib: France's leading teleconsultation and appointment-booking platform, with tens of millions of users and broad generalist/GP coverage. Comparable because it competes for the same patient base seeking unscheduled physician access, and increasingly bundles urgent teleconsultation features that overlap with SOS Médecins' 3624 channel.
• Ramsay Santé: Largest French private hospital group with emergency services, ambulatory care centers, and primary care networks. Broad incumbent serving overlapping patient populations for unscheduled care, particularly when hospital emergency departments absorb overflow that SOS Médecins could alternatively handle.
• Elsan: Major French private hospital and clinic operator offering emergency, ambulatory, and specialty services. Comparable as a broad French healthcare delivery incumbent competing for the same patient demand pool, particularly in urban areas where SOS Médecins holds 70% PDSA share.
• Korian: European leader in nursing homes, home care, and post-acute care services with major French operations. Adjacent peer in elderly home-based care, with comparable patient demographic overlap and a partial overlap with SOS Médecins' home-visit model for elderly and mobility-impaired patients.

Emerging players

• Hellocare: French teleconsultation and home-visit platform connecting patients to general practitioners. Emerging player with overlapping offering in urgent teleconsultation and home visit coordination, competing for the same patient demand from a digital-first position.
• Livi (KRY): Pan-European teleconsultation platform operating in Sweden, UK, France, Germany, and Norway. Comparable as an emerging digital urgent-care competitor in France with similar teleconsultation technology and direct-to-consumer patient acquisition approach.

Direct peers

• Qare: French teleconsultation platform offering on-demand remote consultations with general practitioners. Directly comparable to SOS Médecins' téléconsultation offering, competing for the same urgent/non-urgent primary care demand but via a digital-only model rather than physical home visits.
• Maisons Médicales de Garde (MMG): Public-sector French after-hours primary care clinics operating under ARS governance to deliver permanence de soins. Most direct functional peer, providing walk-in unscheduled care during off-hours; SOS Médecins and MMG together constitute the French after-hours primary care landscape, often coordinating via SAMU/15.

Regional players

• NHS 111 / Out-of-Hours GP Services: UK's national out-of-hours medical helpline and integrated GP out-of-hours services. Most direct international functional analogue to SOS Médecins' 3624 line plus home-visit model, illustrating the exportable template of national after-hours primary care infrastructure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/sosmedecins
• LinkedInlinkedin.com/company/sos-medecins
• Facebookfacebook.com/SOSmedecins.France

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SOS MEDECINS