Anac BackOffice
Anac BackOffice is a Dutch managed-services provider that runs the full backoffice — administration, customer service, claims handling, and policy issuance — for insurance intermediaries and car dealerships, operating under a VKG volmacht license within ASR Nederland.
- Company typePrivate
- Founded1979
- HeadquartersEindhoven, Netherlands
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Anac BackOffice does
Anac BackOffice, headquartered in Eindhoven, Netherlands, is a managed-services provider that runs the full backoffice operation for Dutch insurance intermediaries (tussenpersonen) and car dealerships (dealerbedrijven). Functional scope spans policy administration, customer-facing service center, claims handling, online acceptance and policy issuance, mutation processing, and monthly financial reporting — all delivered under the partner's own brand identity. The company is the operating backoffice arm of D&S Holding B.V., the distribution and services division of ASR Nederland N.V. (a.s.r.), and operates as a volmachtkantoor (delegated underwriting authority) through the VKG (Van Kampen Groep) license, granting access to at least nine carrier partnerships (a.s.r., Nationale-Nederlanden, Rhion, DAS, Allianz, ARAG, Bovemij, Unigarant, Avéro Achmea).
The technology stack centers on the proprietary Level backoffice system for policy management, an online portal (anac.bbvip.nl) for intermediaries, online comparison and quote tools, and a customer self-service portal (onzeklantenservice.nl); no public API, SDK, or AI/ML components are disclosed. GTM is purely channel-driven: independent insurance brokers, financial advisors, and vehicle dealers (including Fiat, Lancia, Alfa Romeo, Jeep, Jaguar, and Land Rover franchises) outsource their backoffice to Anac so they can focus on client-facing advisory and sales.
Revenue is generated through managed-service fees for backoffice operations combined with underwriting economics on volmacht premium flow. The company employs approximately 45 staff across three Dutch offices (Eindhoven, Hoorn, Heerenveen) and holds AFM registration (12004330). It is privately held as a subsidiary of Van Kampen Groep Holding B.V., which is itself wholly owned by ASR Nederland N.V., a publicly listed Dutch insurer on Euronext Amsterdam.
Anac BackOffice firmographics
Firmographics- Name
- Anac BackOffice
- Legal name
- Anac BackOffice
- Website
- https://anac.nl
- Company type
- Private
- Founded year
- 1979
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Anac BackOffice is a Dutch managed-services provider that runs the full backoffice — administration, customer service, claims handling, and policy issuance — for insurance intermediaries and car dealerships, operating under a VKG volmacht license within ASR Nederland.
- Ownership category
- akta.pro rank
Anac BackOffice industry classification
Industry- Product category
- Insurance Backoffice Services
- NAICS
- Other Insurance Related Activities (52429)
- SIC
- Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Insurance Claims Intake & FNOL Support (BPAAAFAA)
Keywords
Where Anac BackOffice is headquartered
LocationHeadquarters
- HQ city
- Eindhoven
- HQ country
- Netherlands
- HQ region
- Europe
Offices3 records
Markets served
Anac BackOffice business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Backoffice Services Outsourcing: Anac charges intermediaries and dealer companies for comprehensive backoffice services including administrative processing, customer service, automation, claims handling, and policy management. The revenue is generated through service fees for managing insurance portfolios under volmacht (delegated authority) arrangements.
- Volmacht Insurance Products: As a delegated authority (volmachtkantoor), Anac underwrites and manages insurance products on behalf of insurance companies (volmachtgevers). Revenue comes from underwriting premiums collected from end customers, with Anac retaining a portion as service compensation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Package discount for bundled insurance products |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Anac BackOffice product offering
Product offeringCore offering
Anac BackOffice provides full backoffice outsourcing services to Dutch insurance intermediaries (tussenpersonen) and car dealerships (dealerbedrijven). It handles policy administration, customer service, damage claims processing, online acceptance and policy issuance, and financial reporting under the client's own brand name. The company additionally operates as a volmachtkantoor (delegated authority underwriting agent), underwriting insurance products from multiple major Dutch insurers through the VKG license.
Product overview
Anac BackOffice is a full-service backoffice outsourcing provider for the Dutch insurance intermediary market, operating as a volmacht (underwriting authority) company within the VKG (Van Kampen Groep) network, itself a 100% subsidiary of ASR Nederland N.V. Its core offering is the Full BackOffice (FBO) Dienstverlening — a comprehensive suite encompassing administration, customer service (servicecenter), automation, claims handling (schadeafhandeling), new business acquisition (online acceptatie), policy issuance (polisafgifte), and financial reporting — all delivered under the intermediary's own brand name. The company accesses multiple insurance product lines through volmacht agreements with eight insurers: a.s.r. (oldtimer, stacaravan, vouwwagen, aanhangwagen, recreatiewoning), Nationale-Nederlanden (motor, woonhuis, rechtsbijstand, caravan), Rhion (aansprakelijkheid, inboedel, opstal), DAS (legal expense), Allianz Global Assistance (travel, bicycle), ARAG (traffic legal assistance), Bovemij (commercial vehicles, mopeds), Unigarant/ANWB (liability, contents, buildings, accidents, travel, legal, boat), and Avéro Achmea (car, camper). Additional offerings include a Dealerproduct (premium auto insurance with online acceptance and 100% damage management for dealer companies), Pakketkorting (bundled multi-policy discounts), Voorlopige Dekking (provisional coverage for motor vehicles), and a self-service Klantportaal for policyholders to report damage and submit changes. Anac does not offer a public API; its digital access is via a partner web portal.
Differentiator
Problem solved
Functional benefit
Products and services
- Full BackOffice (FBO) Dienstverlening Comprehensive backoffice outsourcing service for insurance intermediaries and car dealerships, handling all administrative operations (policy admin, customer service, automation, claims, new business setup, policy issuance, financial reporting) under the client's own brand name.
- Online Acceptatie & Polisafgifte Online insurance application and policy issuance platform enabling customers to compare quotes, calculate premiums, and purchase policies through online comparison and quote tools, with policy documents issued on the intermediary's letterhead.
- Voorlopige Dekking Provisional/temporary motor vehicle insurance coverage allowing dealers and intermediaries to provide immediate coverage within 8 days of vehicle acquisition, pending full policy processing.
- Klantportaal (Onze Klantenservice) Customer self-service web portal where policyholders can report damage, submit changes, set up automatic direct debit, and manage their insurance policies online.
- Dealerproduct (Premium Autoverzekering) Premium motor vehicle insurance product for dealer companies featuring online acceptance, option for own policy and green card, and 100% damage management. Covers brands including Fiat, Lancia, Alfa Romeo, Jeep, Jaguar, and Land Rover.
- Volmacht Insurance Products (a.s.r., Nationale-Nederlanden, Rhion, DAS, Allianz, ARAG, Bovemij, Unigarant, Avéro Achmea) Consolidated delegated authority (volmacht) insurance product suite offered under multiple insurer brands via the VKG license, covering motor, home/contents/buildings, liability, legal expense, travel, bicycle, caravan, moped, boat, oldtimer, and commercial vehicle lines for both private and commercial customers.
Quantifiable outcome
- Cost savings on personnel, telephone, printing and administrative costs
- +1 more outcomes
Companies that use Anac BackOffice
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles2 records
Anac BackOffice technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Anac BackOffice partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and flagship.
- a.s.r.coreAnac has volmacht authority from a.s.r. to offer insurance products including Oldtimer, Stacaravan, Vouwwagen, Aanhangwagen, and Recreatiewoning insurance under a.s.r.'s brand through the VKG volmacht license.
- Nationale-NederlandencoreThrough VKG volmacht license, Anac offers Nationale-Nederlanden products: Motor/Scooter, Woonhuis/opstal, Gezinsrechtsbijstand, and Caravan insurance.
- RhioncoreAnac offers Rhion insurance products through VKG volmacht: Aansprakelijkheidsverzekering, Inboedelverzekering, and Opstalverzekering.
- DAScoreAs part of VKG, Anac has access to DAS rechtsbijstand (legal insurance) products through the VKG volmacht license.
- Allianz Global AssistancecoreAnac offers Allianz Global Assistance products through VKG volmacht: Reis/annulering aflopend and Fiets doorlopend insurance.
- ARAGcoreThrough VKG volmacht license, Anac offers ARAG legal insurance products including Verkeersrechtsbijstand.
- BovemijcoreAnac offers Bovemij products through VKG volmacht: Bestelauto and Bromfiets insurance. Bovemij is the financial services provider for the mobility industry, founded by BOVAG members in 1963.
- UnigarantcoreUnigarant is the insurance business of ANWB, specialized in private damage insurance for mobility, travel and leisure. Anac offers Unigarant products: Aansprakelijkheid, Inboedel, Opstal, Ongevallen, Reis/annulering doorlopend, Gezinsrechtsbijstand, and Boot insurance.
- Avéro AchmeacoreAvéro Achmea is a Dutch insurer offering products through independent financial advisors. Anac offers Personenauto and Kampeerauto insurance through VKG volmacht.
- VKG (Van Kampen Groep Holding)flagshipAnac BackOffice is part of D&S Holding B.V., the distribution and services division of ASR Nederland N.V. As part of VKG, Anac has access to the full volmacht portfolio of VKG, both private and commercial. VKG is a 100% subsidiary of ASR Nederland N.V.
Scale indicators4 records
Recent moves5 records
Expansion highlights4 records
Anac BackOffice competitors and assessment
Company assessmentDirect peers
- Alpina Group: Alpina Group is a Dutch network of independent insurance brokers offering shared back-office, marketing and IT services. Comparable to Anac in providing pooled operational infrastructure to independent intermediaries operating under their own brands.
- Aevitae: Aevitae is a Dutch insurance service provider and volmachtkantoor that delivers back-office and claims administration to insurance intermediaries and corporate clients. Directly comparable to Anac in offering white-label BPO and underwriting-agency services in the Netherlands.
- Voogd & Voogd: Voogd & Voogd is a Dutch insurance intermediary group that combines advisory, underwriting authority (volmacht) and centralized back-office services. Overlaps with Anac across the volmachtkantoor and intermediary BPO offering for the Dutch market.
- TAF: TAF is a Dutch insurance software and back-office platform used by intermediaries for policy administration, claims and CRM. Directly comparable to Anac's Level back-office system and online portal, serving the same intermediary segment with workflow and policy-management tooling.
- Tulp Group: Tulp Group is a Dutch holding of insurance intermediaries and service entities that centralizes back-office, ICT and marketing for affiliated brokers. Comparable to Anac in delivering pooled back-office services to Dutch insurance intermediaries within a multi-entity group structure.
- Heilbron Groep: Heilbron is a Dutch network of insurance intermediaries that bundles back-office, marketing and advisory support for affiliated brokers. Comparable to Anac in providing outsourced operational infrastructure to Dutch insurance intermediaries under a network model.
Broad incumbents
- ASR Nederland: ASR Nederland is a major Dutch insurance group and Anac's ultimate parent (via VKG). It operates broad insurance, asset management and distribution businesses that include volmacht and intermediary services comparable to, but far larger than, Anac's niche offering.
- Nationale-Nederlanden: Nationale-Nederlanden is one of the largest Dutch insurers and a key volmacht partner of Anac, providing motor, home and legal insurance products. Comparable as a counterparty in the same volmacht ecosystem, though it operates as a broad incumbent carrier rather than a specialized intermediary BPO.
- De Goudse Verzekeringen: De Goudse is a Dutch mutual insurer that distributes heavily through independent intermediaries and offers volmacht arrangements. Comparable to Anac as a broad insurer serving the Dutch intermediary channel, though it underwrites risk in-house rather than specializing in back-office outsourcing.
Others
- Independer: Independer is a Dutch insurance comparison and advisory platform that supports consumer choice across carriers. Adjacent to Anac's intermediary value chain but operates in distribution/advice rather than back-office administration for intermediaries.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Anac BackOffice social profiles
Digital presenceAnac BackOffice financial estimates
Financial estimateRevenue estimate
Valuation estimate
Anac BackOffice leadership team
Management profileNumber of profiles
Anac BackOffice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Anac BackOffice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Anac BackOffice
What does Anac BackOffice do?
Anac BackOffice provides full backoffice outsourcing services to Dutch insurance intermediaries (tussenpersonen) and car dealerships (dealerbedrijven). It handles policy administration, customer service, damage claims processing, online acceptance and policy issuance, and financial reporting under the client's own brand name. The company additionally operates as a volmachtkantoor (delegated authority underwriting agent), underwriting insurance products from multiple major Dutch insurers through the VKG license.
Is Anac BackOffice a public or private company?
Anac BackOffice is a private company. It is classified as corporate owned and is currently operating.
When was Anac BackOffice founded?
Anac BackOffice was founded in 1979. It employs 51 to 100 people.
Where is Anac BackOffice based?
Anac BackOffice is headquartered in Eindhoven, Netherlands, in the Europe region.
How does Anac BackOffice make money?
Two revenue lines are on record. Backoffice Services Outsourcing is the primary driver. The others are volmacht Insurance Products.
Who are Anac BackOffice's main competitors?
Direct peers on record are Alpina Group, Aevitae, Voogd & Voogd, TAF, Tulp Group and Heilbron Groep. Broad incumbents are ASR Nederland, Nationale-Nederlanden and De Goudse Verzekeringen. Independer is listed as an others.
Does Anac BackOffice have an API?
No public API is recorded for Anac BackOffice.
What industry is Anac BackOffice in?
Anac BackOffice's product category is Insurance Backoffice Services. Its primary akta.pro industry code is BPAAAFAA, Insurance Claims Intake & FNOL Support. Its NAICS code is 52429 and its SIC code is 6411.