Family supporters

What Family supporters does

FamilySupporters is a Dutch for-profit healthcare provider founded in 2015 and headquartered in Weesp (Amsterdam metro area), operating as an open network of approximately 22 regional offices across the Netherlands with roughly 700 employees and more than 5,000 clients served. The company delivers an integrated portfolio of youth care (Jeugdhulp), youth mental health (Jeugd-GGZ), adult mental health (basis and specialistische GGZ 18+), social support under the WMO, elderly care, and specialized forensic support (ForensischSupport), plus ExtraThuis — a proprietary family-home residential placement model operated by professional gezinshuisouders under its WTZA permit.

Multidisciplinary clinical teams — including GZ-psychologists, psychiatrists, system therapists, psychomotor and art therapists, orthopedagogues, and social workers — deliver ambulatory and home-based care using modalities such as CBT, EMDR, schema therapy, systemic therapy, and medication management. Internal technology comprises a digital client dossier system, secure data management, and an e-health platform that combines in-person and online therapy sessions; the organization integrates with the ZorgDomein referral platform and maintains ISO certification, GDPR compliance, and a formal Klachtenregeling and Cliëntenraad under the Wet Medezeggenschap Cliënten Zorginstellingen.

Revenue is generated primarily through statutory channels: municipal contracts for Jeugdwet and Wmo services, contracts with most Dutch health insurers for basis and specialistische GGZ (subject to NZa-set maximum rates and a disclosed temporary admission stop for VGZ-insured clients from May 1, 2026), and secondary flows from Personal Budgets (PGB) and private-pay clients. Go-to-market is sales-led and community-led, relying on referrals from GPs, youth protection workers, school doctors, and municipalities, augmented by content marketing (blogs, podcasts, client stories, and an annual magazine). No funding rounds, M&A, or parent-company ownership are disclosed.

Name

Family supporters

Legal name

FamilySupporters

Website

https://familysupporters.nl

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

251–500 employees

Short description

FamilySupporters is a Dutch multidisciplinary healthcare provider operating ~22 regional offices with ~700 staff, delivering Jeugdhulp, Jeugd-GGZ, GGZ 18+, WMO, elderly, and forensic mental health services to more than 5,000 clients.

Ownership category

akta.pro rank

Product category

Mental Health and Youth Care Services

NAICS

Child and Youth Services (62411), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL)

akta.pro secondary industries

Family & Parenting Support Services (BPAGAEAC), Behavioral Health & Cognitive Support Coordination (Dementia, Depression, SUD) (HSABAIAF)

Keywords

• Youth mental health care
• Adult mental health services
• Family-based residential care
• Social support services
• Forensic mental health support

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Municipal contracts (Jeugdwet & Wmo): Youth care (Jeugdhulp) and social support (WMO) funded by municipalities. When FamilySupporters has a contract with a client's municipality, care is fully covered with no client contribution required. Services include ambulatory treatment, family coaching, and ExtraThuis residential care.
2. Health insurer contracts (Zvw / GGZ): Specialist mental healthcare (GGZ 18+) for adults funded through health insurance. When FamilySupporters is contracted by a health insurer, care is fully reimbursed. Clients always pay the statutory own risk (eigen risico). Non-contracted insurers may require a co-payment.
3. Personal Budget (PGB): Clients can use a Personal Budget to finance care, giving them choice over their care provider and allowing FamilySupporters to serve clients whose municipality or insurer is not contracted.
4. Private pay (Particulier): Self-paying clients pay directly for services. A free introductory meeting is offered, and all cost agreements are recorded in the care contract. No data is shared with funders, providing full confidentiality.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

FamilySupporters delivers multidisciplinary mental healthcare, youth care, and social support services to children, adolescents, adults, and elderly across approximately 22 regional offices in the Netherlands. Services span diagnostics, ambulatory treatment, family and systemic therapy, forensic support, and a family-based residential placement program (ExtraThuis), funded mainly through municipal contracts (Jeugdwet/WMO) and health insurer contracts (Zvw/GGZ), with PGB and private-pay options available.

Product overview

FamilySupporters is a Dutch healthcare and social services organization operating as an open network structure with approximately 700 employees across 22 regional locations. The organization provides an integrated portfolio of care services including youth care (Jeugdhulp), youth mental health (Jeugd-GGZ), adult mental health care (GGZ 18+), social support under the WMO, elderly care, and specialized services. The portfolio includes branded service lines: ExtraThuis (family-style temporary youth housing), ForensischSupport (forensic support services), and a Client Council (Cliëntenraad) for formal participation. Services are delivered through multidisciplinary teams using cognitive behavioral therapy, systemic therapy, art therapy, and medication, with funding flowing through municipalities, health insurers, or private payment. The organization holds ISO certification and WTZA recognition from the Ministry of Health, operating under the principles of Positive Health.

Differentiator

Problem solved

Functional benefit

Brands

• ExtraThuis: A specialized foster family alternative providing temporary residential care for children and youth who cannot live at home. ExtraThuis offers small-scale, family-like settings where professional ExtraThuis parents provide care and support.
• ForensischSupport

Products and services

• ExtraThuis (Family Homes) Family-style temporary residential care for children and youth who cannot live at home. Provides small-scale, professional 24-hour care in family homes as an alternative to institutional placement, with trained family parents offering a safe, stable, and nurturing environment for children and adolescents.
• ForensischSupport Forensic support services for individuals with criminal behavior or those needing risk-reduction care due to psychological issues, domestic violence, aggression, theft, or sexual offenses. Care is delivered in collaboration with the client to set goals and leverage motivational support and network resources.
• Jeugdhulp & Jeugd-GGZ Youth care and youth mental health services providing specialized support for children and adolescents experiencing emotional, behavioral, or psychological difficulties. Services include diagnostics, ambulatory treatment, and tailored guidance, accessible via GP referral, municipal Beschikking, or Personal Budgets (PGB).
• GGZ 18+ (Adult Mental Health Care) Specialist mental health care for adults (18+) including basic and specialist GGZ. Services include diagnosis and treatment for depression, trauma, ADHD, autism, personality disorders, and dementia, with multidisciplinary teams offering cognitive behavioral therapy, systemic therapy, art therapy, and medication management.
• WMO (Social Support Act Services) Practical assistance under the Wet Maatschappelijke Ondersteuning (WMO) covering financial management, administrative support, job searching, expanding social networks, and caregiver support. Services are funded through municipal contracts or Personal Budgets (PGB).
• Ouderen (Elderly Care) Specialized care and support for elderly clients covering health, autonomy, well-being, and social connections. Services include home-based support, collaboration with general practitioners, and coordination with involved healthcare providers.

Quantifiable outcome

• More than 5,000 clients served across 22 locations in the Netherlands
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• JeugdstemcoreOthersJeugdstem is an independent trust person (vertrouwenspersoon) for youth in care, to whom FamilySupporters refers clients who need free and independent support or wish to file a complaint. FamilySupporters does not employ Jeugdstem, ensuring independent oversight.
• ZorgDomeincoreTechnology or IntegrationZorgDomein is the electronic referral platform used by referring healthcare professionals (GPs, specialists) to refer clients to FamilySupporters. The platform enables seamless, standardized intake through digital referral forms that FamilySupporters processes per location.
• Municipalities (various Dutch municipalities)coreOthersDutch municipalities contract FamilySupporters to deliver youth care (Jeugdwet) and social support (Wmo) to residents. When a contract exists, care is fully reimbursed with no client contribution. This is a fragmented group of many municipal partners across FamilySupporters' 20+ regions.
• Health insurers (various)coreOthersFamilySupporters holds contracts with most (or nearly all) Dutch health insurers for basic and specialist mental healthcare (GGZ). When contracted, care is fully reimbursed for the client. The organization is currently in a temporary admission stop for VGZ-insured clients (from May 1, 2026).
• Externe Geschillencommissie (Geschillencommissie, Bordewijklaan 46, Den Haag)minorOthersFor adult care (volwassenzorg) disputes that cannot be resolved through the internal complaints procedure, clients may escalate to the external national Disputes Committee. This is a mandatory external resolution body for adult care disputes.

Scale indicators4 records

Recent moves1 record

Expansion highlights5 records

Broad incumbents

• Careyn: Major Dutch healthcare organization delivering district nursing, elderly care, youth and family support across multiple regions. Comparable in scale, multi-segment care delivery and municipal contracting model to FamilySupporters.
• Acadia Healthcare: US-listed international behavioral health provider operating inpatient and residential psychiatric facilities. Comparable as a publicly-traded scaled behavioral health platform relevant for valuation benchmarking against FamilySupporters' GGZ and ExtraThuis operations.
• 's Heeren Loo: Large Dutch care provider for people with intellectual disabilities and youth care. Comparable in WTZA-licensed multidisciplinary care delivery and family-style residential offerings to FamilySupporters' ExtraThuis.
• Leger des Heils Jeugdbescherming & Reclassering: Dutch arm of the Salvation Army delivering youth protection, forensic support and social services. Comparable to FamilySupporters' ForensischSupport service line and youth/family care portfolio.
• Parnassia Groep: The largest GGZ provider in the Netherlands, offering basic and specialist mental health care across age groups. Comparable to FamilySupporters' GGZ 18+ portfolio but at much greater scale and broader geographic coverage.

Direct peers

• GGZ Rivierduinen: Regional Dutch GGZ provider offering specialist mental health care including youth and adult services. Closely comparable to FamilySupporters' multidisciplinary GGZ delivery model in overlapping Dutch regions.
• Altrecht: Major Dutch GGZ provider covering Utrecht and surrounding regions, with specialist youth, adult and forensic mental health services. Comparable portfolio breadth and multidisciplinary team structure to FamilySupporters.
• Santé Partners: Large Dutch regional care provider spanning youth care, GGZ, elderly care and WMO support. Comparable in funding mix (municipal + insurer + PGB) and multi-segment care portfolio to FamilySupporters.
• Dimence Groep: Dutch GGZ and youth care provider in Overijssel and surrounding regions, offering specialist mental health and family-focused support. Highly comparable in service mix and multidisciplinary delivery to FamilySupporters.
• Opvoedpoli: Dutch ambulatory youth-care provider offering diagnostics, treatment and family support. FamilySupporters' regional director Rachel van Daalen previously ran Opvoedpoli Haarlem and Beverwijk, and the operating model (family-centered, multidisciplinary youth care) is closely aligned.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/familysupports

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family supporters