Jeugdstem
Jeugdstem is a Dutch non-profit foundation (founded 1971, rebranded 2023) that provides free, independent confidential advisors to children, youth, parents, and foster parents in Dutch youth care under a statutory mandate of the Jeugdwet, operating ~100 advisors across five regional offices and funded entirely by government contracts.
- Company typePrivate
- Founded1971
- HeadquartersAmsterdam, Netherlands
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Jeugdstem does
Jeugdstem is a Dutch non-profit foundation (Stichting) founded in 1971 as Stichting AKJ and rebranded under its current name in 2023. It is the national independent provider of confidential advisors (vertrouwenspersonen) for children, adolescents, parents, and foster parents involved in Dutch youth care, operating under a statutory mandate of the Jeugdwet (Youth Act) and the Wet zorg en dwang. The organization deploys approximately 100 confidential advisors across five regional offices, delivering free information, advice, complaint support, and on-site presence at youth care institutions on scheduled cadences (weekly for closed institutions, bi-weekly for open, quarterly for family homes). Multi-channel access is provided through a telephone hotline, online chat, WhatsApp, contact forms, and in-person visits.
The technology stack supporting this service includes an AI-powered knowledge bank (kennisbank.jeugdstem.nl) for automated Q&A, an online chat module delivered via the Serviant platform, and Google Analytics integrated in compliance with Dutch privacy guidelines. The organization holds ANBI (Algemeen Nut Beogende Instelling) status, is ISO 9001 certified, and operates a subsidiary foundation called Zorgstem that extends confidential advisor services to individuals under involuntary care under the Wet zorg en dwang. Jeugdstem is integrated with the broader Dutch care oversight ecosystem, including the Inspectie Gezondheidszorg en Jeugd (IGJ), the Raad voor de Strafrechtstoepassing en Jeugdbescherming (RSJ), the Kinderombudsman, and the Stichting Kwaliteitsregister Jeugd (SKJ).
The business model is non-transactional: all services are free to end users, with revenue derived entirely from government contracts and subsidies — principally from the Ministry of VWS (Volksgezondheid, Welzijn en Sport) and the Raad voor de Kinderbescherming, with execution partnerships through regional Zorgbelang organizations. Following the Bhugwandass report, the organization has restructured its work methods and formalized agreements with the IGJ to strengthen complaint handling. The model is best understood as a publicly funded statutory function with operating-budget exposure to Dutch government budget cycles rather than market-driven revenue mechanics.
Jeugdstem firmographics
Firmographics- Name
- Jeugdstem
- Legal name
- Stichting Jeugdstem
- Website
- https://jeugdstem.nl
- Company type
- Private
- Founded year
- 1971
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Jeugdstem is a Dutch non-profit foundation (founded 1971, rebranded 2023) that provides free, independent confidential advisors to children, youth, parents, and foster parents in Dutch youth care under a statutory mandate of the Jeugdwet, operating ~100 advisors across five regional offices and funded entirely by government contracts.
- Ownership category
- akta.pro rank
Jeugdstem industry classification
Industry- Product category
- Youth Care Advocacy Services
- NAICS
- Child and Youth Services (62411), Other Individual and Family Services (624190), Offices of Mental Health Practitioners (except Physicians) (621330)
- SIC
- Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Wraparound Student Support & Case Management Services (At-Risk K–12) (EDAJAEAJ)
- akta.pro secondary industries
- School Counseling & Guidance Services (Academic/Social-Emotional) (EDAJALAF), Family & Community Support Services (Case Management, Referrals) (EDAJAIAK)
Keywords
Where Jeugdstem is headquartered
LocationHeadquarters
- HQ city
- Amsterdam
- HQ country
- Netherlands
- HQ region
- Europe
Offices5 records
Markets served
Jeugdstem business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- Government Contract Revenue: Jeugdstem executes confidential advisor work under contract to the Ministry of VWS (Volksgezondheid, Welzijn en Sport), the Raad voor de Kinderbescherming (Council for Child Protection), and various national institutions falling under the Youth Act (Jeugdwet). The organization operates as a non-profit foundation with ANBI (public benefit organization) status.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free confidential advisor services for all eligible clients |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
Jeugdstem product offering
Product offeringCore offering
Jeugdstem provides independent confidential advisers (vertrouwenspersonen) to children, youth, parents, and foster parents who are involved with Dutch youth care (jeugdzorg). Services include information, advice, support with complaints, and accompaniment to difficult conversations, delivered free of charge via a multi-channel approach (telephone, chat, in-person visits) and staffed by approximately 100 confidential advisors nationwide.
Product overview
Jeugdstem is the national independent organization of confidential advisers (vertrouwenspersonen) for Dutch youth care, operating as a foundation established in 1971 (formerly Stichting AKJ). The core offering consists of confidential advisers who support children, youth, parents, and foster parents navigating the youth care system. The service portfolio includes a knowledge bank with AI-powered Q&A capabilities, the 'Ken Je Rechten' informational booklet series, a four-episode podcast campaign 'Jouw frustratie = onze start', and public awareness campaigns. A separate sub-brand, Zorgstem, extends confidential adviser services to people under involuntary care (Wet zorg en dwang). All services are provided free of charge and operate via phone, chat, and in-person visits to care institutions.
Differentiator
Problem solved
Functional benefit
Products and services
- Vertrouwenspersonen (Confidential Advisers) Jeugdstem's primary service providing independent confidential advisers (vertrouwenspersonen) for children, youth, parents, and foster parents involved in Dutch youth care (jeugdzorg). Advisers offer information, advice, and support for questions, complaints, and rights awareness, delivered free of charge via telephone, online chat, contact form, and in-person visits to youth care institutions.
- Kennisbank (Knowledge Bank) Online knowledge repository containing information about youth care rights, procedures, and resources. Features an AI-powered Q&A system ('slim computerprogramma') that generates automated responses to user questions, with a disclaimer that AI answers may not always be correct and users are advised to seek human assistance when in doubt.
Quantifiable outcome
- 30% increase in young people seeking support in 2024
- +1 more outcomes
Companies that use Jeugdstem
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles5 records
Jeugdstem technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability2 records
Feature2 records
Jeugdstem partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core, major and minor.
- Zorgbelang DrenthecoreRegional health advocacy organization that executes a portion of confidential advisor work in Drenthe province under the same quality standards as Jeugdstem.
- Zorgbelang Inclusief (Gelderland)coreRegional health advocacy organization that executes confidential advisor work in Gelderland province under the same quality standards as Jeugdstem.
- Zorgbelang FryslâncoreRegional health advocacy organization that executes confidential advisor work in Friesland province under the same quality standards as Jeugdstem.
- Zorgbelang GroningencoreRegional health advocacy organization that executes confidential advisor work in Groningen province under the same quality standards as Jeugdstem.
- Inspectie Gezondheidszorg en Jeugd (IGJ)coreDutch Healthcare and Youth Inspectorate; Jeugdstem has clarified and strengthened working arrangements with IGJ for reporting and escalation of safety concerns.
- Raad voor Strafrechtstoepassing en Jeugdbescherming (RSJ)majorCouncil for the Application of Criminal Law and Youth Protection; important advisory body in the youth care sector.
- KinderombudsmanmajorChildren's Ombudsman - complaints about youth care can be escalated to this body as a final step.
- Stichting Kwaliteitsregister Jeugd (SKJ)majorQuality Register for Youth Work - handles tuchtklachten (disciplinary complaints) against youth care professionals; Jeugdstem provides free support for filing such complaints.
- De KindertelefoonminorChildren's Phone helpline - alternative support channel for children with questions or concerns.
- Defence for ChildrenminorInternational organization advocating for children's rights; provides legal support through Kinderrechtenhelpdesk for children whose rights may be violated.
- Nationale OmbudsmanminorNational Ombudsman - complaints about youth care can be escalated as an external resolution mechanism.
- Nederlandse Vereniging voor Pleeggezinnen (NVP)minorDutch Association for Foster Families - represents and supports foster families in the Netherlands.
- Nederlands Jeugdinstituut (NJi)minorDutch Youth Institute - knowledge center for youth policy and practice.
- ZorgstemminorSeparate foundation established by Jeugdstem with 50 years of experience, providing confidential advisor services for people receiving involuntary care under the Wet zorg en dwang (Care and Coercion Act). Executing confidential work on behalf of mandated health insurers Zilveren Kruis Zorgkantoor, Menzis Zorgkantoor, and Zorgkantoor Zorg & Zekerheid.
- LSFVP - Landelijke Stichting FamilievertrouwenspersonenminorNational Foundation for Family Confidential Advisors - related organization in the confidential advisor ecosystem.
- PVP - Vertrouwenspersonen in de ZorgminorConfidential Advisors in Healthcare - related organization providing confidential advisor services in the healthcare sector.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Jeugdstem competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Jeugdstem social profiles
Digital presenceJeugdstem compliance and trust
Trust signalCompliance2 records
Jeugdstem financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jeugdstem leadership team
Management profileNumber of profiles
Profiles8 records
Jeugdstem subsidiaries and ownership
Company hierarchySubsidiaries1 record
Jeugdstem funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jeugdstem M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jeugdstem
What does Jeugdstem do?
Jeugdstem provides independent confidential advisers (vertrouwenspersonen) to children, youth, parents, and foster parents who are involved with Dutch youth care (jeugdzorg). Services include information, advice, support with complaints, and accompaniment to difficult conversations, delivered free of charge via a multi-channel approach (telephone, chat, in-person visits) and staffed by approximately 100 confidential advisors nationwide.
Is Jeugdstem a public or private company?
Jeugdstem is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Jeugdstem founded?
Jeugdstem was founded in 1971. It employs 51 to 100 people.
Where is Jeugdstem based?
Jeugdstem is headquartered in Amsterdam, Netherlands, in the Europe region.
How does Jeugdstem make money?
One revenue line is on record: government Contract Revenue.
Does Jeugdstem have an API?
No public API is recorded for Jeugdstem.
What industry is Jeugdstem in?
Jeugdstem's product category is Youth Care Advocacy Services. Its primary akta.pro industry code is EDAJAEAJ, Wraparound Student Support & Case Management Services (At-Risk K–12), with a secondary code of EDAJALAF, School Counseling & Guidance Services (Academic/Social-Emotional). Its NAICS code is 62411 and its SIC code is 8090.