Gentry Health Services

What Gentry Health Services does

Gentry Health Services is a privately held, Ohio-domiciled specialty pharmacy founded in 2014 and wholly owned by retail pharmacy chain Discount Drug Mart. The company operates a single state-of-the-art facility in Avon Lake, Ohio, west of Cleveland, and is licensed to dispense in all 50 U.S. states. It serves patients with complex, chronic, and rare disease states by dispensing high-cost specialty medications — including biologics, injectables, oral oncology, and orphan drugs — and wrapping dispensing with a Patient Management Program (clinical education, adherence monitoring, adverse-event surveillance) that is provided at no charge to the patient.

Its product surface is built around four pillars: (1) core specialty pharmacy dispensing and fulfillment via home delivery, e-prescribe, or pickup at Discount Drug Mart retail locations; (2) GentryPATH®, a registered trademark and prescriber-facing care coordination program that handles medication reconciliation, prior authorization processing guidelines, and order acknowledgements; (3) financial assistance services that route patients to manufacturer copay programs and charitable foundations; and (4) condition-specific enrollment workflows covering more than 15 therapeutic areas (rheumatology, dermatology, multiple sclerosis, gastroenterology, oncology, rare diseases, etc.). The technology stack is operationally oriented — an in-house IT department for custom reporting, a prescriber portal, and the Cover My Meds ePA integration — with reported KPIs of 98.43% persistency (PDC), >88% prior authorization approval, 0.78 business days clean prescription processing, and 3.43 business days for prescriptions requiring intervention.

Gentry Health generates revenue primarily through specialty prescription dispensing adjudicated against payor formularies, supplemented by service relationships with pharmaceutical manufacturers (market-share support, new product launch assistance, clinical monitoring). It is accredited by URAC, ACHC, ACHC Distinction in Orphan Drugs and Rare Disease (the 7th such company nationally), NABP Digital Pharmacy, and NABP Specialty Pharmacy. The go-to-market motion is sales-led, combining an internal sales force and field representatives who drive prescriber engagement with a centralized intake team of Patient Care Coordinators who manage patient enrollment, benefits verification, prior authorization, and ongoing support on a 24/7 basis.

Name

Gentry Health Services

Legal name

Gentry Health Services, Inc.

Website

https://gentryhealthservices.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Gentry Health Services is a 50-state licensed, Ohio-based specialty pharmacy (wholly owned by Discount Drug Mart) that dispenses complex-disease and orphan-drug medications, delivering them to patients' homes or Discount Drug Mart locations and providing clinical monitoring, prior authorization, and financial-assistance support.

Ownership category

akta.pro rank

Product category

Specialty Pharmacy Services

NAICS

Pharmacies and Drug Retailers (456110), Drugs and Druggists' Sundries Merchant Wholesalers (42421)

SIC

Retail-Drug Stores And Proprietary Stores (5912), Services-Health Services (8000)

akta.pro primary industry

Specialty Pharmacy & Complex Therapy Management Platforms (HLACAKAG)

akta.pro secondary industries

Medication Reconciliation & Transitions-of-Care Pharmacy Services (HLAFALAK), Copay Assistance, Patient Support & Affordability Programs (HLAEAKAI), Medication Education, Counseling & Side-Effect Monitoring (HSABALAJ), Pharmacovigilance Quality & Compliance (PV audits, QPPV support, PSMF) (HLAGAKAH)

Keywords

• Specialty pharmacy services
• Specialty medication dispensing
• Prior authorization processing
• Patient management programs
• Rare disease pharmacy

Headquarters

HQ city

Avon Lake

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Specialty Pharmacy Dispensing: Gentry Health Services generates revenue through dispensing specialty medications to patients. The pharmacy handles complex disease state medications including biologics, injectables, oral oncology prescriptions, and medications for chronic conditions. They process prescriptions through insurance and work with payors to ensure coverage.
2. Pharmaceutical Manufacturer Services: Gentry Health partners with pharmaceutical manufacturers to increase market share and support patient access. Services include enhanced support for existing products, new product launch support, prior authorization processing, and clinical monitoring - likely generating revenue through service agreements with manufacturers.
3. Patient Assistance Programs: Gentry Health Services connects patients with financial assistance programs, manufacturer copay support, and patient assistance foundations to help make medications more affordable.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Gentry Health Services operates as a specialty pharmacy that dispenses complex-disease specialty medications including biologics, injectables, and oral oncology prescriptions to patients nationwide under 50-state licensing. The pharmacy processes prescriptions end-to-end, including benefit verification, prior authorization support, financial assistance coordination, medication delivery, and ongoing clinical monitoring via its Patient Management Program. The company also partners with pharmaceutical manufacturers and prescribers through the trademarked GentryPATH® program to support new product launches, market access, and prescriber-pharmacy communication.

Product overview

Gentry Health Services operates as a specialty pharmacy offering a unified suite of services centered on its core Specialty Pharmacy Services, supplemented by the GentryPATH® prescriber support program for care coordination, and an included Patient Management Program for clinical monitoring. Additional modules include Financial Assistance Services for cost support, condition-specific enrollment forms for various disease states, and Electronic Prior Authorization processing. The company delivers specialty medications for complex conditions including biologics, oral oncology, and treatments for chronic inflammatory diseases, with services spanning prescription fulfillment, insurance verification, prior authorization, and ongoing patient support.

Differentiator

Problem solved

Functional benefit

Brands

• GentryPATH®: Proactive Advantage for Total Healthcare - a comprehensive approach to maintaining lines of communication between the prescriber and pharmacy, providing medication reconciliation, prior authorization processing guidelines, and medication order acknowledgements.

Products and services

• Specialty Pharmacy Services End-to-end specialty pharmacy fulfillment for complex-disease medications, including prescription processing, insurance verification, prior authorization assistance, home delivery, and financial aid support for individual patients and prescribers nationwide.
• Patient Management Program Clinical support program connecting enrolled patients with care coordinators and clinical pharmacists who provide education, medication monitoring, therapy assessment, adherence management, and ongoing coordination with prescribers. Offered at no cost to the patient.
• GentryPATH® Proactive prescriber-pharmacy communication and support program offering medication reconciliation, prior authorization processing guidelines, medication order acknowledgements, and notifications of new product availability for prescribing clinicians.
• Financial Assistance Services Service that connects patients with manufacturer copay programs, foundation assistance, and charity organizations to reduce out-of-pocket costs for specialty medications.

Quantifiable outcome

• Prior Authorization Approval Rate >88%
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

One partnership is on record.

• Discount Drug MartcoreChannel Partner/ Reseller/ DistributorGentry Health Services is the wholly owned and operated specialty pharmacy of Discount Drug Mart. Discount Drug Mart has partnered with Gentry Health for their 360 Care Program, which coordinates healthcare services, and Sync Your Meds program, which synchronizes all prescriptions to be filled the same day each month. This partnership allows patients to pick up specialty medications at any Discount Drug Mart location.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Others

• Cohere Health: Digital prior authorization and care management platform serving payors and providers. Adjacent rather than directly competitive — overlaps with Gentry's PA processing workflows and payor relationships through technology integration.

Direct peers

• Amber Pharmacy: Specialty pharmacy focused on chronic, complex conditions with adherence and clinical monitoring programs. Direct overlap with Gentry on therapy categories (MS, oncology, transplant, hepatitis) and care-coordination approach.
• Avella Specialty Pharmacy: Specialty pharmacy serving patients with complex conditions including oncology, hepatitis, and inflammatory diseases. Comparable across dispensing model, payor contracting, and manufacturer services.
• BioPlus Specialty Pharmacy: Specialty pharmacy dispensing high-cost biologics and injectables for complex conditions with strong clinical adherence programs. Comparable to Gentry across therapy mix, prescriber support model, and patient management focus.
• PANTHERx Rare Pharmacy: Specialty pharmacy focused on rare and orphan diseases with high-touch patient management. Closest comparable to Gentry on rare disease specialization, accreditation depth, and limited distribution drug partnerships.
• TNH Specialty Pharmacy: Independent specialty pharmacy serving complex and chronic disease patients with high-touch clinical support. Comparable to Gentry in size, independent positioning, and emphasis on patient outcomes.

Broad incumbents

• Accredo (Express Scripts / Cigna): Largest U.S. specialty pharmacy, owned by Cigna's Evernorth/Express Scripts. Direct overlap on dispensing, clinical management, and manufacturer services, with materially greater scale and payor leverage.
• CVS Specialty (CVS Health): Specialty pharmacy arm of CVS Health integrated with Caremark PBM. Competes with Gentry for the same limited distribution drugs and patient populations, with significantly more distribution points and payor ownership.
• US Bioservices (Optum Specialty): Specialty pharmacy now part of Optum/UnitedHealth Group serving complex patient populations nationally. Comparable services but vastly larger scale, payor integration, and manufacturer relationships.
• Walgreens Specialty Pharmacy: National specialty pharmacy offering from Walgreens, including AllianceRx Walgreens Prime. Overlapping therapy categories, manufacturer services, and patient management offerings at much larger scale.

Market position

Weaknesses1 record

Competitive moat5 records

Key risks1 record

Key highlights6 records

Customer concentration

• Xx.com/askGentry
• Facebookfacebook.com/askgentry
• LinkedInlinkedin.com/company/gentry-health-services-inc-

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gentry Health Services