What AVIQ does

AVIQ (Agence pour une Vie de Qualité) is a public government institution of the Walloon Region in Belgium, headquartered in Charleroi, established in 2016 to consolidate social welfare administration under a single agency. The organization serves the entire population of Wallonia (excluding Flanders and Brussels-Capital Region) across five statutory domains: family allowances, health and prevention, disability support, employment assistance for people with disabilities, and senior care coordination. It employs 501-1,000 staff and operates a service network comprising 7 regional bureaus and more than 30 decentralized permanences across Wallonia, supplemented by a toll-free hotline (0800 16 061) and multiple digital portals.

The organization's core product is an integrated digital service platform built around the central aviq.be portal, complemented by specialized sub-portals: AVIQkid (family allowance knowledge and calculation), Wikiwiph (professional documentation), TraceInWal (health monitoring dashboard), ERGOJOB (disability employment support), Impulseo (GP installation grants and practice support), Envie d'Amour (sexual health), Trouver du soutien (mental health resource locator), Covid AVIQ, and Plasma (internal application management). AVIQ also acts as regulator of the Walloon family allowance market, overseeing a network of family allowance funds reduced from 5 to 4 as of January 2026. Key services are delivered free of charge or subsidized by the Walloon Region, with specific benefit amounts (e.g., €20,000-€25,000 Impulseo installation grants) published on its portals.

As a public institution wholly owned by the Walloon Region, AVIQ has no commercial revenue model, no external shareholders, and no disclosed funding rounds. Its go-to-market is direct citizen service delivery through physical offices, digital self-serve portals, and inbound contact channels. The organization is statutorily the sole agency for its mandate in Wallonia, supported by recent structural moves including the February 2026 Liège office relocation, a 2026 partnership with Ex Aequo for LGBTQIA+ youth mental health, and ongoing oversight of family allowance fund consolidation in the region.

Name

AVIQ

Legal name

AVIQ (Agence pour une Vie de Qualité)

Website

https://aviq.be

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

501–1,000 employees

Short description

AVIQ is a public government agency of Belgium's Walloon Region that delivers family allowances, disability services, health promotion, and senior care to Wallonia's residents through 7 regional bureaus, 30+ service points, and multiple digital portals.

Ownership category

akta.pro rank

Product category

Public Social Welfare and Health Administration

NAICS

Services for the Elderly and Persons with Disabilities (624120), Administration of Economic Programs (9261)

SIC

Services-Social Services (8300)

akta.pro primary industry

Employee Assistance Programs (EAP) Management (HLAEAHAB)

Keywords

• Family allowances administration
• Disability support services
• Public health promotion
• Social welfare programs
• Government healthcare services

Headquarters

HQ city

Charleroi

HQ country

Belgium

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels5 records

Marketing channels8 records

Core offering

AVIQ is the public agency of the Walloon Region responsible for administering family allowances, disability recognition and support, health promotion and disease prevention, senior care coordination, and general practitioner support programs. It operates as the single regional regulator and service coordinator for these social welfare domains across Wallonia, Belgium, delivering services through regional bureaus, decentralized permanences, and dedicated digital portals.

Product overview

AVIQ (Agence pour une Vie de Qualité) operates as a unified government agency providing comprehensive public services across five main domains: family allowances, health and prevention, disability support, employment assistance, and senior care. The organization delivers its services through a central website portal complemented by specialized sub-portals and platforms including AVIQkid (family allowance knowledge portal), Wikiwiph (professional documentation), ERGOJOB (disability employment support), Envie d'Amour (sexual health), and Trouver du soutien (mental health resources). Additional services include the Impulseo program supporting general practitioners through financial incentives, specialized COVID information portals, and internal platforms like Plasma for administrative processing. The main AVIQ portal serves as the primary citizen-facing gateway while sector-specific subsites address particular service categories.

Differentiator

Problem solved

Functional benefit

Products and services

• AVIQ Website Portal The main government portal providing citizens access to services in family allowances, health and prevention, disability support, employment assistance, and senior care across Wallonia.
• AVIQkid Knowledge portal dedicated to family allowances providing detailed information on amounts, eligibility rules, and calculation tools for parents in Wallonia.
• Wikiwiph Documentation and knowledge management platform for AVIQ professionals and stakeholders.
• Covid AVIQ Dedicated COVID-19 information and resources portal for Wallonia.
• Envie d'Amour Sexual health and relationship education platform.
• ERGOJOB Platform supporting employment integration for people with disabilities.
• Trouver du soutien Mental health and well-being support resource locator for citizens.
• Impulseo General medicine stimulation fund offering installation primes (€20,000-€25,000), salary cost subsidies, and tele-secretariat support for general practitioners in underserved areas of Wallonia.
• TraceInWal Contact tracing dashboard and tracking system for health monitoring.
• Family Allowance Calculator Online calculator tool enabling families to estimate their family allowance amounts based on their specific situation.
• Plasma Platform Internal application platform for AVIQ professionals to manage applications and administrative processes.

Quantifiable outcome

• Wallonia now has 4 family allowance funds (reduced from 5 in January 2026)
• +1 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Ex Aequo (asbl)minorStrategic or Co-development Partner · 1 January 2026AVIQ supports the Queer Up project in partnership with Ex Aequo, an LGBTQIA+ organization developing a listening and orientation service for young LGBTQIA+ people aged 12-30 years. The project focuses on mental health of LGBTQIA+ youth in Wallonia.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Department for Work and Pensions (DWP): UK national welfare agency administering benefits including child, disability, and pension support; comparable as a broad government welfare administrator at significantly larger scale.
• Mutualité Sociale Agricole (MSA): French social security scheme for the agricultural sector that combines welfare, health, and family benefits; useful broader-incumbent comparison as a multi-domain public welfare administrator.
• Caisse d'Allocations Familiales (CAF): French national family allowance fund serving millions of households; larger and broader than AVIQ's family allowance function but fundamentally the same role at a national rather than regional level.

Others

• Nationale Kinderbijslagfonds / Fonds National des Allocations Familiales: Belgian national body retaining residual federal responsibilities for family allowances; relevant as a specialist counterpart managing part of the same benefit stream AVIQ regulates at regional level.
• NIHDI / INAMI (National Institute for Health and Disability Insurance): Belgian federal institute administering compulsory health and disability insurance; AVIQ operates in an adjacent regulatory space for the Walloon Region, making it a relevant ecosystem peer.

Direct peers

• AVS / Agentschap voor Vlaamse Sociale Bescherming: Flemish agency for adult disability support and broader social protection; the closest Flemish analog to AVIQ's disability and inclusion services portfolio.
• Agentschap Opgroeien: Flemish regional agency administering child and family policy, including family allowances post-2019 transfer; structurally comparable as AVIQ's Flemish counterpart for the family allowance function.
• Iriscare: Bilingual Brussels-Capital agency managing health insurance, family benefits, and disability support for Brussels residents; a structural twin of AVIQ serving the bilingual capital region.
• Office de la Naissance et de l'Enfance (ONE): Wallonia-Brussels Federation agency for child health, perinatal care, and early childhood support; comparable scope on the maternal/child health side of AVIQ's mandate.

Regional players

• Centre Public d'Action Sociale (CPAS) - Wallonia: Municipal-level public social welfare centers across Wallonia; complementary regional actors that handle frontline social assistance while AVIQ handles disability recognition and family allowances.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/AViQualite
• Facebookfacebook.com/aviq.be
• LinkedInlinkedin.com/company/aviq
• Instagraminstagram.com/aviq.be

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AVIQ