What Frontier Community Services does

Frontier Community Services is a private nonprofit organization established in 1978 and headquartered in Chillicothe, Ohio, that delivers human services and affordable housing across Southern Ohio with one housing community in El Reno, Oklahoma. The organization operates four core service lines: developmental disability residential and community support services (since 1980), senior home health services (since 1996), adult day services under the "Options" brand (since 2006), and certified Veterans' Support Services delivered in partnership with the Chillicothe VA Medical Center and Wounded Warrior Project. Services are customized per Individual Service Plan (ISP) and delivered in clients' homes, licensed homes, apartments, and community settings, with 24/7 on-call availability.

Frontier generates revenue through five principal streams: Medicaid waiver programs (Individual Options, Level One, and SELF waivers for developmental disability services), home health services billed through Medicaid PASSPORT, Medicare, and private insurance, certified Veterans' Services, private-pay senior services, and rental income from affordable housing units. Go-to-market is referral-driven and government-channel-mediated, with clients entering through County Boards of Developmental Disabilities Service & Support Administrators, the Area Agency on Aging District 7, VA Medical Center social workers, and direct outreach for private-pay and housing tenants. There is no proprietary technology platform; the organization is fundamentally a labor-intensive care delivery and property management operation.

The housing development arm, launched in 1994, operates 37 developments in Ohio and 1 in Oklahoma, comprising 18 senior housing communities (55+) and 17 family housing communities managed by CIMS Property Management with financing partners including Ohio Housing Finance Agency, PNC Bank CDC, and OCCH. The Upper Sandusky Village grand opening on July 9, 2024 added 50 units of affordable senior housing. The organization employs 101-250 staff across its Chillicothe headquarters and regional offices in Washington Court House and Waverly, with recent leadership transition marked by the June 30, 2025 retirement of CFO Sam Wood after nearly 28 years of service.

Name

Frontier Community Services

Legal name

Frontier Community Services

Website

https://frontiercommunity.com

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

101–250 employees

Short description

Frontier Community Services is a Chillicothe, Ohio-based nonprofit founded in 1978 that provides developmental disability services, senior home health care, veteran support, adult day services, and affordable housing (38 communities across Ohio and Oklahoma) to vulnerable populations in Southern Ohio.

Ownership category

akta.pro rank

Product category

Human Services and Affordable Housing

NAICS

Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (623210), Other Residential Care Facilities (623990)

SIC

Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Community Resources, Social Services & Transportation Coordination (HLADALAK), Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Elder Services & Aging Support (BPAGAEAF), Resident Support Services (RA Training Support, On-Call Coordination, Crisis Response Liaison) (EDAEAFAM)

Keywords

• Developmental disability services
• Senior home health care
• Veteran support services
• Adult day services
• Affordable housing development

Headquarters

HQ city

Chillicothe

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Medicaid Waiver Programs: Revenue from government-funded waiver programs including Individual Options (IO) Waiver, Level One Waiver, and Self-Empowered Life Funding (SELF) Waiver for developmental disability services. These are recurring revenue streams based on per-person service agreements with state agencies.
2. Home Health Services (Medicaid/Medicare): Skilled home health nursing services billed through Medicaid PASSPORT program, Medicare, and other insurances. Includes nursing services, physical therapy, pain management, post-surgical care, wound care, cardiac/diabetic care, stroke recovery, and medication management.
3. Private Pay Services: Private pay services for seniors including transportation, personal care, light housekeeping, and errand services for clients without Medicaid coverage or physician referrals.
4. Veteran Affairs Services: Certified provider of Veterans' Services through the VA Medical Center, providing homemaking and personal care support, errands, and transportation services to veterans.
5. Affordable Housing Rentals: Nonprofit housing development organization operating senior and family rental communities. Properties are owned and operated by subsidiaries of Frontier, generating rental income from hundreds of units across Ohio and Oklahoma.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Frontier Community Services is a nonprofit organization that delivers residential, community, and home-based support services for individuals with developmental disabilities, seniors needing in-home health and personal care, and veterans requiring homemaker and transportation support. The organization also develops and operates affordable rental housing communities for seniors (55+) and families across Ohio and Oklahoma, funded through Medicaid waivers, Medicare, PASSPORT, VA certified-provider agreements, private pay, and rental income.

Product overview

Frontier Community Services is a nonprofit organization established in 1978 offering a portfolio of human services and affordable housing development. The service portfolio includes: Developmental Disability Services (residential and community supports since 1980), Adult Day Services (Options program since 2006), Veteran Support Services (certified provider), and Senior Home Health Services (skilled nursing, PASSPORT, private pay). The Housing Development division operates two distinct housing programs: Senior Housing (17 communities for adults 55+) and Family Housing (17 communities for families), spanning dozens of Ohio locations plus one Oklahoma community. These services are designed to provide dignity, respect, and independence to seniors, veterans, and people with developmental disabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Frontier University: An educational/training initiative for Frontier Community Services team members.

Products and services

• Developmental Disability Services Customized residential and community support services for people with intellectual and developmental disabilities in Southern Ohio, including Individual Options (IO) Waiver, Level One Waiver, SELF Waiver, Supported Living, Homemaker/Personal Care, and related programs funded through Medicaid.
• Adult Day Services (Options) Adult Day alternative program offering person-driven services and activities focused on community life, skill development, and greater independence for individuals with developmental disabilities.
• Veteran Support Services Certified provider of Veterans' Services offering homemaking and personal care support, errands, and transportation services for military veterans, including support for Wounded Warrior Project beneficiaries served by the Chillicothe VA Medical Center.
• Senior Home Health Services Customized in-home care services for seniors in Southern Ohio including Skilled Home Health Services (nursing, physical therapy, wound care), PASSPORT Services, Veteran Services, and Private Pay Services, promoting independence through errand services, meal preparation, housekeeping, and personal assistance.
• Senior Housing Affordable rental housing communities for residents age 55 and older across 17 named Ohio communities, offering maintenance-free living with professional on-site management and community amenities.
• Family Housing Multi-family rental communities for families and individuals of all ages across 17 Ohio and Oklahoma communities, offering high-quality affordable housing with professional on-site management, playgrounds, community buildings, and maintenance-free living.
• Housing Development Nonprofit housing development operations including new construction and rehabilitation of affordable rental units, financed through partnerships with Ohio Housing Finance Agency, PNC Bank CDC, OCCH, and other equity sources.

Quantifiable outcome

• 24/7 on-call availability for emergency support
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and minor.

• LUSK ArchitecturecoreStrategic or Co-development Partner · 9 July 2024Architecture firm that designed Upper Sandusky Village. Long-term sponsor of Frontier's Annual Golf Benefit (Platinum sponsor level).
• RCS/Bruns ConstructioncoreImplementation/ SI/ Consulting Partner · 9 July 2024Construction company that built Upper Sandusky Village development. Partner in bringing affordable housing to Upper Sandusky residents.
• CIMS Property ManagementcoreChannel Partner/ Reseller/ Distributor · 9 July 2024Property management company that manages Frontier's affordable housing communities. Provides on-site management and maintenance services. Long-term sponsor of Frontier's Annual Golf Benefit.
• CBA Benefit ServicesminorStrategic or Co-development PartnerPlatinum sponsor of Frontier's 20th Annual Golf Benefit. Long-term supporter of organization events.
• Clark InsuranceminorStrategic or Co-development PartnerPlatinum sponsor of Frontier's Annual Golf Benefit.
• Coughlin AutomotiveminorStrategic or Co-development PartnerPlatinum sponsor of Frontier's Annual Golf Benefit.
• Chillicothe VA Medical CentercoreChannel Partner/ Reseller/ DistributorVeterans Affairs Medical Center that refers veterans to Frontier for services. Social workers at the VA connect veterans with Frontier as their provider of choice. Contact: (740) 773-1141.
• Wounded Warrior ProjectcoreStrategic or Co-development PartnerNational nonprofit that Frontier supports by serving veterans who incurred physical or mental injury, illness, or wound co-incident to military service on or after September 11, 2001.
• Area Agency on Aging District 7coreChannel Partner/ Reseller/ DistributorRegional agency that administers the PASSPORT program and refers seniors to Frontier for home health services. Contact: (800) 582-7277.
• County Boards of Developmental DisabilitiescoreChannel Partner/ Reseller/ DistributorCounty boards (including Ross County Board of DD/Pioneer Center) that connect individuals with developmental disabilities to Frontier's services through Service & Support Administrators (SSAs).
• Pickaway Golf CourseminorStrategic or Co-development PartnerVenue for Frontier's 20th Annual Golf Benefit event.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• National Church Residences: Ohio-based nonprofit that operates senior housing communities and provides home and community-based services across multiple states. Closely comparable to Frontier's combined senior housing and home health model.
• Lifeway Homes: Ohio-based nonprofit providing residential services and supported living for adults with developmental disabilities. Comparable to Frontier's Supported Living and residential waiver programs.
• I Am Boundless: Ohio-based nonprofit providing residential, day, and behavioral services for people with intellectual and developmental disabilities. Direct comparable to Frontier's Developmental Disability Services line.
• Ohio Living: Ohio-based nonprofit senior services organization offering home health, hospice, and senior living communities statewide. Overlaps with Frontier's senior home health and senior housing operations.
• The Arc of Ohio: Statewide advocacy and service organization for people with intellectual and developmental disabilities in Ohio. Comparable to Frontier's DD advocacy, waiver navigation, and direct support role.
• Wallick Communities: Ohio-based developer, owner, and operator of affordable housing, including senior and family communities. Direct comparable to Frontier's nonprofit housing development arm.
• LifeCare Alliance: Central Ohio nonprofit providing home health, personal care, and community nutrition services (Meals on Wheels). Overlaps with Frontier's senior home health and community-based personal care services.
• Heinzerling Community Services: Central Ohio nonprofit operating residential and day programs for individuals with severe developmental disabilities. Comparable to Frontier's residential and adult day services for the DD population.

Regional players

• Rauch, Inc. Indiana and Kentucky-based nonprofit providing residential, day, and employment services for people with developmental disabilities. Comparable service mix to Frontier's DD line, though serving an adjacent geography.

Broad incumbents

• Woda Cooper Companies: National affordable housing developer and operator with active Ohio portfolio. Comparable to Frontier's nonprofit housing development, though operating at significantly larger scale and as a for-profit entity.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/frontier-community-services-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Frontier Community Services