Care Design NY

What Care Design NY does

Care Design NY is a New York State-approved, private non-profit Care Coordination Organization/Health Home (CCO/HH) that delivers person-centered care management services to individuals with intellectual and/or developmental disabilities (I/DD). Founded circa 2020 and developed collaboratively by more than 70 partner agencies across 30 counties, the organization operates a regional care coordination platform spanning 29 New York State counties, including the North Country, Capital District, Hudson Valley, all five NYC boroughs, and Long Island, with corporate offices in Albany and the Bronx. Its service model deploys 900+ Care Managers who serve 26,000+ members, coordinating access to primary care, behavioral health, long-term care, housing, transportation, pharmacy, and community-based supports, supplemented by educational programming such as the In The Know Education Series, New Enrollee Webinars (in English, Spanish, and Mandarin), and community safety initiatives like Yellow Dot, Blue Envelope, and Big Red Box toolkits.

The underlying technology platform is a CCO/HH care coordination system rather than a commercial software product; proprietary technical differentiation is limited, with the platform primarily supporting care plan documentation, enrollment workflows, and provider network coordination. No patents, AI/ML capabilities, or third-party technology integrations were disclosed in the available data. The product portfolio combines core care management with ancillary educational and safety resources.

Care Design NY's revenue model is entirely government-funded through New York State Medicaid and the Office for People With Developmental Disabilities (OPWDD) under the Health Home Care Management program; there is no direct consumer billing. Administrative and executive support is provided by a sister organization, Partnership Solutions, a Management Services Organization (MSO). Customer segments include individuals with I/DD (primary), families and caregivers (primary), and OPWDD-credentialed healthcare and service providers (secondary channel partners). Strategic positioning is anchored on regulatory licensure as a specialized CCO, broad county-level distribution, and an integrated ecosystem of 70+ partner agencies, with a strategic alliance to Partners Health Plan that extends reach into managed care.

Name

Care Design NY

Legal name

Care Design NY

Website

https://caredesignny.org

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Care Design NY is a New York State-approved, non-profit Care Coordination Organization/Health Home providing person-centered care management to 26,000+ individuals with intellectual and developmental disabilities across 29 counties, funded by Medicaid and OPWDD.

Ownership category

akta.pro rank

Product category

Disability Care Coordination / Health Home Care Management

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)

Keywords

• Care coordination services
• Health home services
• Disability care management
• Medicaid care management
• Person-centered care planning

Headquarters

HQ city

Albany

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Medicaid-funded Care Management Services: Care Design NY is a Care Coordination Organization/Health Home (CCO/HH) that receives funding through Medicaid and OPWDD (Office for People With Developmental Disabilities) to provide care management services to individuals with I/DD.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Care Design NY is a New York State-approved Care Coordination Organization/Health Home (CCO/HH) that delivers person-centered care management services to individuals with intellectual and/or developmental disabilities (I/DD) across 29 counties. Through 900+ Care Managers and a network of 70+ partner agencies, it coordinates healthcare, behavioral health, wellness, and community-based supports; provides risk-level assessments, Life Planning, and OPWDD navigation; and is funded via Medicaid and OPWDD programs.

Product overview

Care Design NY is a Care Coordination Organization/Health Home (CCO/HH) that provides comprehensive care management services for individuals with intellectual and/or developmental disabilities (I/DD) across 29 counties in New York State. The organization operates as a unified product platform combining Health Home Care Management with health care coordination, person-centered planning, and wellness education. The core offering includes care coordination services, supplemented by Member & Family Webinar Resources (In The Know Education Series), New Enrollee onboarding, disability awareness resources, community safety programs (Yellow Dot, Blue Envelope, Big Red Box), COVID-19 vaccination support, and Peer Empowerment Groups. The platform provides accessibility tools (UserWay widget) and multilingual content for inclusive access to services.

Differentiator

Problem solved

Functional benefit

Products and services

• Care Management / Health Home Care Management Person-centered care coordination and Health Home Care Management services for individuals with intellectual and/or developmental disabilities (I/DD) in New York State, connecting members to a network of OPWDD, medical, mental health, and community-based providers via dedicated Care Managers.
• Health Care Management Coordinated health care services including risk-level assessment, life planning, and collaboration with OPWDD, medical, and mental health providers to ensure members with I/DD receive the supports needed to maintain health and well-being.

Quantifiable outcome

• Serving 26,000+ individuals with I/DD across 29 NYS counties
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

20 partnerships are on record, tiered flagship, minor and core.

• Special Olympics New YorkflagshipGTM or Marketing Partner · 1 January 2021Joint sponsorship of Night of Champions event recognizing Game Changers for vaccination work, leadership, and unified sports support. Collaboration to prioritize individuals with disabilities for vaccination through community partnerships.
• Saratoga Bridges (Chapter of The Arc New York)minorImplementation/ SI/ Consulting Partner · 1 January 2021Partnership for specialized COVID-19 vaccine clinic tailored for individuals with I/DD. Over 100 people received vaccines at the Saratoga Bridges location in Ballston Spa.
• St. Peter's Health PartnersminorImplementation/ SI/ Consulting Partner · 1 January 2021Healthcare partner in the specialized vaccine clinic partnership for individuals with I/DD.
• Mohawk Ambulance ServiceminorImplementation/ SI/ Consulting Partner · 1 January 2021Medical support partner for specialized vaccine clinic events for individuals with I/DD.
• Center for Disability ServicesminorImplementation/ SI/ Consulting Partner · 1 January 2021Vaccine clinic partner that helped individuals get on waitlists for COVID-19 vaccination appointments.
• NYSIDminorImplementation/ SI/ Consulting Partner · 1 January 2021Partner in vaccine clinic events, providing purchasing that powers employment for individuals with disabilities.
• Partners Health PlancoreStrategic or Co-development PartnerStrategic partnership as the only fully integrated provider-led managed care model providing comprehensive 360-degree platform for care and support required by individuals with I/DD. Both organizations provide input on the Statewide Comprehensive 5.07 Plan for OPWDD services.
• NYS ID/DD Nurses AssociationcoreStrategic or Co-development PartnerExpertise sharing at the NYS ID/DD Nurses Association Annual Conference where Care Design NY staff connected with nurses and shared how the CCO/HH connects and supports individuals with I/DD.
• NY AlliancecoreGTM or Marketing PartnerConference partnership where Care Design NY leadership presented at the New York Alliance Conference.
• NYSABAminorGTM or Marketing PartnerConference presentation at NYSABA's 34th Annual Conference where Care Design NY leadership spoke.
• ANCOR (American Network of Community Options and Resources)flagshipGTM or Marketing PartnerAdvocacy partnership for Policy Summit and Hill Day events. Care Design NY leadership participated alongside Congressman Paul Tonko advocating for people with I/DD.
• OPWDD ProviderscoreImplementation/ SI/ Consulting PartnerCare Design NY works in collaboration with OPWDD providers to ensure all members receive needed supports, services, and resources necessary to maintain health and well-being.
• Medical and Mental Health ProviderscoreImplementation/ SI/ Consulting PartnerCollaboration with medical providers and mental health providers to provide comprehensive care coordination for individuals with I/DD.
• Care Management Alliance of New York (CMANY)coreStrategic or Co-development PartnerSelf-advocacy panel collaboration. CMANY mission ensures New Yorkers with I/DD can access services for fulfilling, meaningful, and inclusive lives.
• Rensselaer County Health DepartmentcoreStrategic or Co-development PartnerHosted 2-day training on treatment of individuals with I/DD and Substance Use Disorders, funded through NYS Department of Health.
• Dragonfly Consulting and TrainingminorImplementation/ SI/ Consulting PartnerJulia Brower, founder of Dragonfly Consulting, provided 10-hour web-conference training on SUD treatment for people with cognitive impairment.
• YAIminorImplementation/ SI/ Consulting PartnerPresented at Travel Training 101 webinar, offering services to empower individuals in navigating New York City and beyond with confidence.
• Long Island Advocacy Network for the Developmentally Disabled (LIANDD)coreGTM or Marketing PartnerCoalition partner in advocacy rallies for Direct Support Professionals (DSPs) to fight for respect and fair pay.
• The AlliancecoreGTM or Marketing PartnerCoalition partner in advocacy rallies for DSPs across New York State.
• New York Disability Advocates (NYDA)coreGTM or Marketing PartnerCoalition partner in advocacy rallies for DSPs. NYDA mission focuses on ensuring services for New Yorkers with I/DD.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Partners Health Plan: Partners Health Plan is the only fully integrated provider-led managed care plan serving individuals with I/DD in New York State, and is also a strategic partner of CDNY. It is the most directly comparable organization as both an I/DD-focused care entity and NYS-anchored organization.
• Sevita Health (formerly The MENTOR Network): Sevita is one of the largest national providers of home and community-based services for individuals with intellectual and developmental disabilities, directly comparable to CDNY's care coordination role for the I/DD population at substantially larger geographic and financial scale.
• YAI: YAI is a New York-based nonprofit organization providing programs and services for people with intellectual and developmental disabilities, with comparable I/DD care offerings in the same state as Care Design NY. They have co-presented with CDNY at webinars, indicating overlapping service domains in NY-based I/DD support.
• BrightSpring Health Services: BrightSpring is a diversified home and community-based services platform with substantial I/DD services exposure through pharmacy, home health, and behavioral health operating segments. Comparable to CDNY's care coordination model across multiple Medicaid-funded service lines.
• Help at Home: Help at Home is one of the largest personal care services providers in the U.S., serving seniors and individuals with I/DD through Medicaid-funded in-home services. Comparable to CDNY's coordination of in-home and community-based support services for high-need populations.

Broad incumbents

• Centene Corporation: Centene is one of the largest U.S. Medicaid managed care companies with significant I/DD program exposure through subsidiaries such as WellCare and Meridian. Comparable to CDNY as a large-scale Medicaid care coordinator for complex populations.
• CareSource: CareSource is a major nonprofit Medicaid managed care organization serving I/DD and other high-need populations across multiple states. Comparable to CDNY as a Medicaid-funded care coordinator at much broader geographic and financial scale.
• The Arc of the United States: The Arc is the largest national advocacy and direct-service organization supporting people with I/DD and their families. Comparable to CDNY's I/DD mission at national scale, though it operates as a chapter-based advocacy and service network rather than a single CCO.

Regional players

• Healthfirst: Healthfirst is a New York-based nonprofit Medicaid managed care plan serving NYC, Long Island, and the Hudson Valley. Comparable to CDNY as a NYS-focused Medicaid care organization serving members across overlapping geographies, including I/DD populations.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/CareDesignNY

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Care Design NY