Comways

What Comways does

Comways (comways.eu BV, incorporated in the Netherlands) is a European professional services integrator specializing in contact-center solutions built on Salesforce Service Cloud / Agentforce Service and Vonage Contact Center, with additional integrations into Altitude, Microsoft Azure, and IBM Watson. The company was founded in 2007 to deliver CTI (Computer Telephony Integration) projects linking telephony systems to Salesforce CRM, and has since added omnichannel routing, conversation analytics, virtual assistants, workflow management, AI-driven knowledge recommendations, and — most recently — Vonage Identity Insights for fraud and identity verification within Agentforce workflows.

The core product portfolio is organized into two platforms. The first, Salesforce Agentforce Service, bundles Case Management, Agentforce Voice, Omnichannel, Workflow Management, Agentforce AI, Next Best Action, Knowledge Management, and Analytics. The second, Vonage Contact Center, adds cloud telephony, Virtual Assistant, Conversation Analyzer, and Video Calls. Layered on top is a Professional Services practice covering Strategy Execution, Business Process Redesign, Delivery, Project Governance, Training, and a Service Desk.

Comways operates a direct enterprise field-sales model targeting VPs of Customer Service, Salesforce Architects, and Heads of Customer Service in Europe, supported by monthly executive briefings on Open CTI retirement. Revenue is generated via project-based professional services engagements with quote-based pricing; customers include Uponor (11 EU implementations over two years), Sodexo, Thalys, NMBS, MIVB-STIB, Renault Retail Group, Keytrade Bank, Securitas, Securex, Euroconsumers, Lampenwelt, Openlane, and Ornikar, spanning industries such as rail, healthcare, banking, automotive, retail, insurance, and consumer advocacy. The company maintains offices in Rotterdam (headquarters), Antwerp, Paris, Barcelona, and Sofia (operations/support), with project delivery reported across Belgium, France, Germany-adjacent ecosystems, Italy, Israel, Netherlands, Portugal, Spain, and Brazil.

Name

Comways

Legal name

comways.eu BV

Website

https://comways.eu

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Comways is a Netherlands-based professional services integrator that delivers Salesforce Agentforce Service and Vonage Contact Center solutions for enterprise contact centers across Europe, focusing on CTI integration, omnichannel routing, AI-powered service automation, and multi-country rollouts.

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Professional Services: Comways generates revenue through professional services including strategy execution, change management, project delivery, implementation, customization, integration, training, and ongoing service desk support for contact center solutions.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Comways is a specialist professional services integrator that implements, customizes, and integrates contact center solutions — primarily Salesforce Agentforce Service (Salesforce Service Cloud Voice) with Vonage Contact Center, Altitude, and other CTI/telephony platforms. The firm delivers strategy, implementation, training, and ongoing Service Desk support to enterprise contact center operators across Europe, focusing on CTI integration, omnichannel routing, AI-powered agent assistance, and contact center analytics.

Product overview

Comways provides a unified contact center solution portfolio integrating Salesforce Agentforce Service and Vonage Contact Center platforms with AI-powered capabilities. The core offering combines Case Management, Omnichannel routing, Workflow Management, and Analytics as foundational modules, enhanced by Agentforce AI with Next Best Action, Knowledge Management, and Agentforce Voice for intelligent customer interactions. Vonage Contact Center delivers cloud telephony with Virtual Assistant, Conversation Analyzer, and Video Calls. The company also offers Professional Services including Strategy Execution, Delivery, Project Governance, Training, and a Service Desk built on the integrated platforms. This architecture enables organizations to achieve a 360-degree view of operations across voice, video, and digital channels with AI-driven automation and intelligence.

Differentiator

Problem solved

Functional benefit

Products and services

• Salesforce Agentforce Service Implementation

Quantifiable outcome

• Delivered 11 EU implementations over two years for Uponor
• +2 more outcomes

Named customers18 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability13 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationComways is a specialist partner for Salesforce Agentforce Service, implementing Case Management, Agentforce Voice, Omnichannel routing, Workflow Management, Agentforce AI, Next Best Action, Knowledge Management, and Analytics. They specialize in integration of AgentForce Service with CTI solutions for contact centers.
• Vonage (formerly NewVoiceMedia)coreTechnology or IntegrationComways implements Vonage Contact Center solutions, including cloud contact center software, full Vonage to Salesforce integration, Virtual Assistant with conversational AI, Conversation Analyzer for call transcription and tagging, and Video calls. Vonage seamlessly integrates all communication channels with Salesforce helping agents create efficient and contextual conversations.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Atos: European SI with a Salesforce partnership and contact center/digital workplace capabilities; competes for the same EU-headquartered enterprise accounts (e.g., public transport, rail, government) that appear in Comways' customer roster.
• Accenture: Global SI with a sizable Salesforce Business Group and end-to-end transformation capability; Comways' Managing Director Jorge Alamañac previously worked at Accenture, and they compete for the same enterprise Salesforce transformation mandates at scale.
• Globant: Digital-native global services firm with Salesforce partnerships and AI/contact center practices; increasingly overlaps with Comways on AI-led CC modernization projects for European enterprise clients.
• Persistent Systems: Global Salesforce Summit partner with significant cloud and contact center engineering depth; competes for enterprise Salesforce implementation work and offers cross-shore delivery comparable to Comways' Sofia support center.
• Deloitte Digital: Big Four digital arm with a Salesforce alliance and large enterprise transformation offerings; overlaps with Comways on enterprise Service Cloud Voice and Agentforce-led CC transformation programs for global accounts.
• Slalom: Mid-market-focused consulting firm with a significant Salesforce and modern customer experience practice; competes for enterprise contact center modernization and cloud CRM implementations at similar deal sizes to Comways.
• Capgemini: Global SI with strong European footprint and a dedicated Salesforce practice; competes with Comways for multi-country European contact center modernization engagements, particularly in regulated industries like rail and financial services.

Direct peers

• Silverline: Salesforce-focused consultancy that designs and implements CRM and contact center solutions, sharing Comways' specialist-integrator positioning around Service Cloud Voice, CTI integrations, and financial-services/healthcare verticals.
• Simplus (Infosys): Was a pure-play Salesforce consultancy acquired by Infosys; comparable model as a Salesforce AppExchange/Service Cloud specialist integrator until scale forced acquisition, directly parallel to Comways' go-to-market.
• Viseo (Tech Mahindra): European-headquartered Salesforce specialist integrator acquired by Tech Mahindra; closest geographical and strategic peer to Comways, with shared focus on multi-country European implementations and CC modernization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/comways

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Comways