Familynet Japan

Name

Familynet Japan

Legal name

株式会社ファミリーネット・ジャパンの完全子会社

Website

https://fnj.co.jp

Company type

Private

Founded year

2000

Operating status

Operating

Ownership category

akta.pro rank

Product category

Residential Internet and Smart Building Services

NAICS

Services to Buildings and Dwellings (5617), Facilities Support Services (561210)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Multi-Family & Property Management Access Solutions (Common Area & Unit Access) (HSAHAEAE)

akta.pro secondary industry

Residential Behind-the-Meter Generation (EUACALAB)

Keywords

• Condominium internet services
• Bulk internet connectivity
• Residential energy services
• Smart building IoT
• Condominium management platform

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D

Revenue model

1. 集合住宅向けインターネット接続サービス (Internet ISP Services): FNJ provides whole-building bulk internet connection services to condominiums, apartments, and senior housing. Revenue is generated through monthly service fees charged to management associations or building owners, with bundled optional services (enhanced email, security add-ons). FNJ acts as both ISP and service platform, serving as a VNE (Vendor Neutral Internet service provider).
2. エネルギーサービス (Energy Retail): FNJ sells electricity and gas to residential units and common areas of buildings. This includes high-voltage bulk electricity purchasing (高圧一括受電), FNJ-denki共用部プラン, and gas retail (FNJガス). Revenue is derived from electricity/gas volume consumption charged to residents and building management bodies.
3. 決済サービス (Payment & Settlement Services): FNJ provides billing, collection, and settlement services including C-Premix (請求・決済ソリューション) and F-PAC (credit card payment for management fees). Revenue is generated through transaction fees and service commissions.
4. IoT・付加価値サービス (IoT & Value-Added Services): Additional services including rimoco IoT home automation, me-eco energy monitoring, appStation DX platform, smart wellness monitoring, concierge services, digital signage, facility reservation systems, satellite internet, TV broadcasting, and delivery services. Some bundled with internet contract; others charged separately.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Familynet Japan (FNJ) provides whole-building (全戸一括型) bulk internet connectivity, energy retail, IoT home automation, and digital transformation (DX) management services to condominiums, rental housing, and senior housing across Japan. The company acts as a dedicated ISP for multi-dwelling residential buildings, supplying integrated broadband, electricity and gas, HEMS, smart home controls, and management platform services under building-level contracts with developers and management associations.

Product overview

Familynet Japan (FNJ) operates a unified smart building management platform comprising core internet connectivity services and a broad portfolio of integrated IoT, energy management, multimedia, and resident convenience add-on modules. The core products are CYBERHOME (サイバーホーム) for condominium broadband internet and iのぞみネット for rental housing internet, which serve as foundational connectivity services. The platform is structured around energy solutions (high-voltage bulk electricity procurement, HEMS, retail electricity and gas sales, EV charging), smart building IoT (smart intercom with FAGUS, smart locks with MIWA LOCK/Shibutani, home IoT and appliance control, security cameras), and resident services (TV, e-books and e-magazines via Virtual Library and Vuon, online medical consultations, crime prevention insurance, package delivery reception via Yamato Transport, common area reservation, cleaning service via MyCloak/Royal Network, disaster prevention inventory management via Laspy). The platform integrates with payment providers GMO Payment Gateway, Mitsubishi UFJ NICOS, and JCB for credit card billing (F-PAC) and connects to nearly all domestic financial institutions via C-Premix account transfer. All services are delivered through a resident-facing platform accessible to occupants of FNJ-managed residential buildings.

Differentiator

Problem solved

Functional benefit

Brands

• CYBERHOME（サイバーホーム）: マンション向けインターネット接続サービス
• iのぞみネット
• アプリStation（特许第7451381号）
• rimoco+（リモコプラス）
• rimoco（リモコ）
• F-PAC（エフパック）
• me-eco（ミエコ）
• 直達®（ちょくたつ）
• 衛星インターネット
• Virtual レスポンス
• Azukal with My Cloak

Products and services

• CYBERHOME (サイバーホーム) Whole-building bulk-purchased internet connection service for condominiums and apartments. Residents use internet without individual ISP contracts or setup procedures. Bundled with email accounts, virus checking, spam filtering, and harmful site blocking.
• iのぞみネット (i-nozomi Net) Bulk internet connection service specifically designed for rental housing properties. Building owners or management companies contract in bulk with FNJ; wall-embedded wireless LAN router included; tenants use without individual ISP sign-up. Best-effort 1Gbps connection speed.
• rimoco / rimoco+ (リモコ / リモコプラス) IoT service enabling remote control of in-unit home appliances and equipment (air conditioning, hot water heating, floor heating, electric locks, lighting) via smartphone app or smart speakers (Amazon Alexa / Google Assistant). rimoco+ adds infrared remote control capability to control non-wired appliances in addition to JEM-A wired devices.
• me-eco (ミエコ) HEMS (Home Energy Management System) service providing real-time visibility of electricity, gas, water, and solar generation usage. Also supports remote ON/OFF control of home devices. ECHONET Lite certified.
• アプリStation (App Station) Condominium DX solution platform providing AI chatbot, facility reservation, online storage, notice distribution, video calling, home IoT control, and survey functions in a single app. Customizable per building. Patented (Patent 7451381).
• 直達® (Chokutatsu) Front-Door Delivery Service Front-door delivery service using time-limited authentication codes for auto-lock entry, enabling delivery personnel to deliver packages to individual unit entrances without resident presence. Uses offline-authenticated 2D barcode-based key generation technology that operates independently of network connectivity.
• 衛星インターネット (Satellite Internet) Satellite internet service for condominiums providing reliable internet connectivity even during ground network outages caused by natural disasters.
• エネルギーソリューション (Energy Solution) Energy retail service selling electricity and gas to residential units and common areas of buildings. Includes high-voltage bulk electricity purchasing (高圧一括受電), FNJ-denki common-area plan, and gas retail (FNJガス). Registered as retail electricity business operator (A0300) and retail gas business operator (A0058).
• C-Premix (シープレミックス) Billing & Settlement Solution Billing, collection, and account transfer settlement service for property management companies. Connects to nearly all domestic financial institutions including banks, credit unions, Japan Post Bank, and internet banks for direct debit billing integration.
• F-PAC Credit Card Payment Service Credit card payment service for condominium management fees. Processes transactions through GMO Payment Gateway, Mitsubishi UFJ NICOS, JCB, and other payment agencies.
• Virtual レスポンス (Virtual Response) AI Chatbot AI-powered chatbot service for condo management companies providing 24/7 resident support. Achieves 96% conversational success rate through apartment-specific training data. Registered trademark: AI管理員／AIコンシェルジュ® (Patent registered).
• G.hn Solution (G.hn方式) Next-generation solution enabling up to 1.7Gbps internet speeds in existing VDSL buildings using existing telephone wiring, without new cable installation.
• スマートウェルネスシステム (Smart Wellness System) Senior wellness and safety monitoring service integrated with FAGUS smart intercom by Aiphone. Delivers health-related services and resident safety confirmation via the building's intercom infrastructure.
• Azukal with My Cloak (保管付き宅配クリーニングサービス) Storage-inclusive home delivery cleaning service (Azukal with My Cloak) powered by Royal Network's My Cloak premium cleaning service. Offered to FNJ internet service subscribers in condominiums at 20% discount.
• 災害時安否確認システム (Disaster Safety Confirmation System) Disaster safety confirmation system leveraging smart locks to confirm resident safety during natural disasters.

Quantifiable outcome

• Internet service fees reduced by approximately 33-46% for buildings that switched from competing ISPs (based on three documented case studies with 30-300 households)
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core and minor.

• 株式会社Laspy (Laspy Co., Ltd.)coreStrategic or Co-development Partner · 3 February 2026FNJ partnered with Laspy to provide disaster prevention stockpile services 'あんしんストック for マンション' and 'あんしんストックローリング' to condominiums. FNJ handles service provision and management while Laspy provides the actual stockpile products. The partnership addresses Japan's increasing need for building-level disaster preparedness, reducing management company workload in maintaining emergency supplies. Laspy was founded in February 2021 and is headquartered in Minato-ku, Tokyo.
• 株式会社REXEV (REXEV Co., Ltd.)coreStrategic or Co-development Partner · 14 January 2026FNJ and REXEV agreed on January 14, 2026 to jointly promote EV charging services using energy management systems for new condominiums. The partnership combines FNJ's internet and energy services (including bulk power purchasing and common-area electricity) with REXEV's EV charging management system featuring peak load control and solar surplus priority charging. This enables efficient EV charging infrastructure with reduced electricity costs and CO2 emissions, supporting decarbonization in residential settings. REXEV was established in January 2019 and is headquartered in Kanda, Chiyoda-ku, Tokyo.
• ヤマト運輸株式会社 (Yamato Transport Co., Ltd.)coreStrategic or Co-development Partner · 20 July 2023FNJ's front-door delivery service '直達®' integrates with Yamato Transport's Multi Digital Key Platform, enabling EAZY delivery crew members to securely unlock auto-locked building entrances using time-limited authentication codes to deliver packages to individual unit doorsteps. This addresses the challenge of 'place delivery' (置き配) in auto-locked condominiums where drivers cannot enter without resident presence. Launched initially in select Tokyo-area properties, expanding nationwide.
• ロイヤルネットワーク株式会社 (Royal Network Co., Ltd. — operator of My Cloak)minorChannel Partner/ Reseller/ DistributorRoyal Network operates the My Cloak premium cleaning and storage service. FNJ resells and distributes this service under the brand 'Azukal with My Cloak' to FNJ internet service subscribers in condominiums. This is one of many lifestyle convenience services FNJ bundles with its core internet offering.
• 東京電力グループ (Tokyo Electric Power Group)coreStrategic or Co-development PartnerAs a 100% subsidiary of Tokyo Electric Power Energy Partner (東京電力エナジーパートナー株式会社), FNJ leverages the Tokyo Electric Power Group brand, energy procurement infrastructure, and relationships for its electricity and gas retail services. FNJ participates in the Tokyo Electric Power Group human rights policy and environmental management framework. FNJ's parent company enables access to bulk energy procurement at competitive rates, a key competitive advantage.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• USEN-NEXT HOLDINGS: Provides bundled internet, cable TV, telecom, and storefront services to multi-tenant residential properties; competitive whole-building ISP with adjacent services portfolio.
• JCOM (Jupiter Telecommunications): Major Japanese cable TV + broadband + telephony + mobile provider serving multi-dwelling residential buildings with bundled services. Closely overlaps FNJ's whole-building ISP plus add-on service model across Japan.
• iTSCOM: Tokyo Gas subsidiary that — like FNJ — bundles building internet, energy retail, and smart-home services for Tokyo-area multi-family residential properties. Closely comparable utility-affiliated ISP + energy + smart-building model.
• Biglobe: NEC-owned consumer ISP and managed-network provider offering broadband plus security and IoT add-ons for residential customers, including multi-tenant living situations. Comparable ISP + value-added services platform.
• TOKAI Communications (TNC): TOKAI Group ISP focused on bulk internet contracts for apartments and condominiums, also offering energy and household services — directly comparable vertical and GTM to FNJ.
• K-Opti.com: Japanese ISP specialized in apartment and multi-tenant building internet contracts, providing bulk broadband solutions with management-company-grade support. Direct whole-building ISP competitor.

Broad incumbents

• KDDI (au Hikari): Japan's #2 telecom offering 'au Hikari' fiber and bundled mobile/tv/energy for residential, including bulk building contracts via FLET'S / au mansion partnerships. Larger incumbent operating broadly across the same multi-family broadband space.
• SoftBank (SoftBank Hikari / Yahoo BB): Major Japanese telecom providing SoftBank Hikari fiber and bundled mobile/energy services for residential customers. Larger incumbent in adjacent residential ISP and energy-retail space.
• NTT East (Nippon Telegraph and Telephone East): Dominant Japanese FTTH provider via FLET'S Hikari including 'FLET'S Hikari Mansion' bulk building contracts — the most entrenched incumbent competitor in the whole-condo ISP market FNJ serves.

Emerging players

• So-net (Sony Network Communications): Sony-owned Japanese ISP offering 'So-net Hikari' fiber for residential, including multi-tenant scenarios. Smaller-scale competitor with overlapping ISP + value-added services proposition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Familynet Japan