Reach Personal Injury

What Reach Personal Injury does

Reach Personal Injury Services Ltd is a UK-based, founder-led specialist healthcare provider delivering home-based neuro-occupational therapy and rehabilitation services for adults and children recovering from brain injury, neurological conditions, functional neurological disorder (FND), and persistent concussion symptoms. Founded circa 1997 by Managing Director Heather Batey (a neuro-rehabilitation OT who qualified in 1987) and neuropsychologist Prof Feldman, the company operates from Chorley (headquarters co-located with the Handl Group) and Northallerton, providing nationwide UK coverage. Its service portfolio spans core Neuro Occupational Therapy, general Occupational Therapy, the FND Connect Functional Assessment, the Headlight remote head-trauma triage service, Persistent Concussion Symptoms assessment and treatment, and Travel Concession Eligibility Assessments. Clinical care is delivered predominantly in clients' homes and communities, with remote/virtual sessions available — particularly for the Headlight triage pathway.

The company's underlying technology stack combines face-to-face clinical delivery with virtual/video therapy platforms and the proprietary Headlight remote triage system, which provides a structured three-tier outcome pathway (no further action, light-touch signposting, or full PCS assessment) delivered within 14 working days. Headlight was piloted with leading UK insurer Aviva in 2021. Reach applies validated standardised outcome measures (MFIS, WEMWBS, PHQ-9, GAD-7, Awareness Questionnaire, DEX) to track measurable client progress, and issues eight-weekly interim progress reports to professional referrers. The business operates with no external institutional capital, became part of the Handl Group of complex rehabilitation providers in 2021, and relies on a distributed B2B referral network of case managers, solicitors, insurers, employers, clients, and families — supported by active participation in UK industry conferences and a content/LinkedIn marketing presence.

Name

Reach Personal Injury

Legal name

Reach Personal Injury Services Ltd

Website

https://reachpersonalinjury.com

Company type

Private

Founded year

1997

Operating status

Operating

Short description

Reach Personal Injury is a UK specialist provider of home-based neuro-occupational therapy and rehabilitation for adults and children recovering from brain injury, neurological conditions, FND, and persistent concussion symptoms, serving case managers, solicitors, insurers, and families via referral.

Ownership category

akta.pro rank

Product category

Neurorehabilitation Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134), Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Occupational Therapy (OT) In-Home (HSABADAB)

akta.pro secondary industries

Neurological Rehabilitation Therapy In-Home (e.g., Stroke, Parkinson’s) (HSABADAE), Home Health Physical Therapy & Mobile PT (HSADAIAO), Assistive Technology (AT) Access & AAC Access Support (OT-Led) (EDAKAFAG)

Keywords

• Neuro-occupational therapy
• Brain injury rehabilitation
• Home-based rehabilitation
• Head trauma triage
• Functional neurological disorder

Headquarters

HQ city

Ripon

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Neuro-Occupational Therapy Services: Reach provides specialist neuro-occupational therapy services billed at an hourly rate (from £28.00 per hour for Neuro OT roles). Services include assessment, treatment, and rehabilitation programmes for adults and children with brain injury, neurological conditions, FND, and concussion. Billing is usage-based per session/hour, with programmes tailored to individual client needs and case complexity.
2. Headlight Head Trauma Triage Service: Remote head trauma triage service for insurers and legal professionals providing mild TBI/concussion assessment. The service offers a low-cost triage method for claims handlers and lawyers, with tiered outcomes ranging from no action to light touch signposting or full PCS rehabilitation. Revenue is generated per referral/assessment case.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Reach Personal Injury provides specialist home-based occupational therapy and neurorehabilitation services for adults and children recovering from brain injury, neurological conditions, functional neurological disorder (FND), and persistent concussion symptoms. The company delivers assessments, treatment, and rehabilitation programmes in clients' homes and communities across the UK, complemented by the proprietary Headlight remote triage system for mild head trauma screening.

Product overview

Reach Personal Injury is a specialist healthcare service provider offering a coordinated portfolio of home-based occupational therapy and neurorehabilitation services. The company operates a platform model combining clinical expertise across multiple specialty areas: Neuro Occupational Therapy (core service for cognitive and functional rehabilitation), General Occupational Therapy, FND Connect Functional Assessment, Headlight (technology-enabled head trauma triage), Persistent Concussion Symptoms assessment and treatment, and Travel Concession Eligibility Assessments. Services are delivered primarily in clients' homes and communities across the UK, with some components (Headlight triage) delivered remotely via virtual platforms. The company accepts referrals from case managers, solicitors, insurers, clients, employers, and families, providing both independent services and collaborative support within multidisciplinary teams.

Differentiator

Problem solved

Functional benefit

Brands

• Headlight: An innovative remote head trauma triage service providing rapid access to specialist assessment and triage for mild head traumas, including early screening for concussion symptoms. Delivered via visual platforms by experienced clinicians within 14 working days.

Products and services

• Neuro Occupational Therapy Specialist occupational therapy focusing on cognitive, functional, and behavioural difficulties for clients recovering from neurological conditions and brain injuries, delivered in clients' homes and communities.
• Occupational Therapy

Quantifiable outcome

• 100% customer satisfaction score across assessments & treatments, customer service, and value for money (survey conducted by Reach following case discharges)
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core, supporting and minor.

• AvivacoreStrategic or Co-development Partner · 1 January 2021In 2021, Reach ran a successful pilot of the Headlight triage system in conjunction with Aviva. The pilot reviewed and fine-tuned the assessment process, ensuring appropriate clinical tools and onward referral options were in place before the Headlight service was launched commercially.
• Handl GroupcoreOthersReach Personal Injury is part of the Handl Group, a complex rehabilitation group. The Handl Group provides Reach with access to an experienced leadership team, financial, commercial, and marketing directors, and collaborative cross-clinical working within the group. Graham Pulford was key in Heather Batey's decision to join the Handl family.
• One BrightsupportingStrategic or Co-development PartnerOne Bright provides psychological treatment services as part of the collaborative rehabilitation pathway on Reach's Headlight Service cases. The partnership ensures clients receive integrated psychological therapy alongside neuro-occupational therapy when needed.
• Lanyon Bowdler SolicitorsminorGTM or Marketing PartnerLanyon Bowdler Solicitors hosts the Brain Injury Networking Forum where Reach's Clinical Lead Tracy Humphries attends as a participant. This is a networking and knowledge-sharing relationship within the professional community.
• Digby Brown SolicitorsminorGTM or Marketing PartnerDigby Brown Solicitors organises the Head Injury Information Day (HIID), at which Reach exhibited in Edinburgh in June 2024. The event brings together professionals, survivors, and families affected by brain injuries.

Scale indicators6 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Active Neuro: UK specialist provider of neurological rehabilitation including physiotherapy, OT, and speech therapy for brain injury and stroke patients. Directly comparable as a competitor for the same medico-legal, case manager, and insurer referral pool that Reach serves.
• The OT Practice: UK-wide network of occupational therapists delivering home- and clinic-based OT for adults and children, including neuro-rehabilitation. Closely comparable to Reach as a specialist OT provider serving private, medico-legal, and case management referrals on a national scale.
• Neurokinex: UK provider of activity-based rehabilitation for spinal cord injury and neurological conditions, with both clinic-based and community outreach programmes. Comparable to Reach as a specialist neuro-rehab provider focused on functional recovery in neurological populations.
• Ascot Rehab: UK provider of specialist residential and community neuro-rehabilitation for brain and spinal cord injury. Comparable to Reach in clinical specialism (neuro-rehab, brain injury) and in serving medico-legal/case management referrals, with a similar mix of home-based and centre-based delivery.
• Hobbs Rehabilitation: UK-based neuro-rehabilitation provider offering intensive multidisciplinary therapy (PT, OT, speech) for brain injury and neurological conditions across residential and community settings. Directly comparable as a specialist neuro-rehab provider serving the same medico-legal and case management referral channels as Reach.

Broad incumbents

• IPRS Health: One of the larger UK independent providers of physiotherapy, occupational therapy, and psychological services, including neuro-rehab and medico-legal case management. Comparable as a broader rehabilitation incumbent with overlapping OT and neuro-rehab offerings for insurers and case managers.
• National Star: UK charity providing specialist residential, day, and community-based services for people with disabilities including acquired brain injury. Comparable in serving complex brain injury populations, though more residential/institutional in orientation versus Reach's exclusively home-based delivery model.

Regional players

• Cardiff Neuro-Rehab: Wales-based provider of specialist neurological physiotherapy and OT for brain injury and neurological conditions. Comparable in service scope (neuro OT/rehab) but geographically focused on Wales and bordering regions, partially overlapping with Reach's UK-wide coverage.

Others

• BABICM (British Association of Brain Injury Case Managers): UK professional body for brain injury case managers who are a primary referral channel for Reach. Adjacent rather than competitive — BABICM members direct clients to providers like Reach, and BABICM's annual conference is a key GTM channel for Reach.
• Headway — the Brain Injury Association: UK charity supporting people affected by brain injury, including information, local groups, and rehabilitation services. Adjacent ecosystem player — Headway is a community resource and potential referral source rather than a direct competitor to Reach's clinical OT delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/reach-personal-injury

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reach Personal Injury