Monkey Software
Monkey Software is an Australian private software company that develops Optomate, a practice management and eHealth record system for optical practices. The platform serves over 1,800 optometry locations across Australia and New Zealand with integrated billing, inventory, and supplier connectivity.
- Company typePrivate
- Founded1998
- HeadquartersWilliamstown, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Monkey Software does
Monkey Software is an Australian private software company that develops the Optomate Practice Management & eHealth Record System for the optical industry. The platform serves over 1,800 optical practice locations across Australia and New Zealand, with named customers spanning enterprise chains (Bupa, Specsavers, Bailey Nelson, Eye Care Partners, The Optical Company, 1001) and independent optometry practices. The company operates as a member of the Neox-IT group of technology companies and is headquartered in Melbourne.
The product portfolio centers on Optomate, offered as either Optomate.Net (cloud) or Optomate Touch (on-premises). The technical stack is built on Microsoft Azure via the Monkey Web Services (MWS) PaaS layer, with MS SQL Server as the database backend and a RESTful API for third-party data access. Optomate covers the full practice workflow — patient records, paperless examinations, appointments with online booking, recalls across SMS/email/letter, lab order management, inventory, Medicare and DVA claiming, PHI claims via HICAPS/Tyro/CBA terminals, and reporting. The platform is differentiated by a dense integration ecosystem that includes equipment vendors (Topcon, Nidek, Tomey, Medmont, FORUM, Heidelberg, Optos, Optopol), accounting systems (Xero, MYOB via ABCis), and a proprietary eCatalogue platform through which 50+ major optical suppliers (Hoya, Zeiss, EssilorLuxottica, CooperVision, Alcon, Bausch & Lomb, J&J Vision, Maui Jim) push 350,000+ frame SKUs and 22,000+ lens/contact lens items directly into retail inventory. Six editions — Consulting Only, Consulting + Contact Lens, Dispensing Only, Comprehensive, Ophthalmology, and Enterprise (multi-location, single database) — segment the offering by practice size and specialty.
Monkey Software monetizes Optomate primarily through annual subscription licensing bundled with a Standard Maintenance Agreement that includes free telephone support, software updates, and maintenance. SMS sends are charged at 8c per message. Out-of-scope API support and third-party accounting integration (via ABCis) generate ancillary professional-services and transaction-fee revenue. Go-to-market is direct sales-led via dedicated Australian (1300 650 295) and New Zealand (0800 666 539) phone lines plus an inbound email channel ([email protected]), supplemented by a supplier-driven referral channel through the eCatalogue platform. The company has not disclosed funding rounds, revenue figures, or a public valuation.
Monkey Software firmographics
Firmographics- Name
- Monkey Software
- Legal name
- Monkey Software Pty Ltd
- Website
- https://monkeysoftware.com.au
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Monkey Software is an Australian private software company that develops Optomate, a practice management and eHealth record system for optical practices. The platform serves over 1,800 optometry locations across Australia and New Zealand with integrated billing, inventory, and supplier connectivity.
- Ownership category
- akta.pro rank
Where Monkey Software is headquartered
LocationHeadquarters
- HQ city
- Williamstown
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Monkey Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Software Licenses and Maintenance: Optomate software sold with Standard Maintenance Agreement providing access to free telephone support, software updates, and maintenance. Multiple editions available: Consulting Only, Consulting + Contact Lens, Dispensing Only, Comprehensive, Ophthalmology & Enterprise.
- API Installation and Support: Monkey Software installs Optomate Touch API for supported customers at no additional cost, but support requests relating to the API fall outside standard Software Maintenance Agreement scope and may incur fees.
- Accounting Integration Fees: Single-click Xero & MYOB integration provided by ABCis with applicable integration fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Multiple editions to suit all sizes of optical business |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
Monkey Software product offering
Product offeringCore offering
Monkey Software develops and licenses the Optomate Practice Management & eHealth Record System for optometry and ophthalmology practices, available as Optomate Touch (on-premises, server-based) and Optomate.Net (cloud) software. The products cover patient records, examinations, appointments with online booking, automated recalls, order and inventory management, Medicare & DVA claiming, reporting, and marketing, and are sold in multiple editions (Consulting Only, Consulting + Contact Lens, Dispensing Only, Comprehensive, Ophthalmology, Enterprise) on a subscription basis with a Standard Maintenance Agreement.
Product overview
Monkey Software offers the Optomate Practice Management & eHealth Record System as a unified product portfolio for optical/eyecare practices. The core offerings include Optomate.Net (Cloud) as the hosted SaaS version and Optomate Touch (On Premises) as the server-based version, both providing comprehensive practice management capabilities. Supporting infrastructure includes Monkey Web Services (MWS), a Microsoft Azure PaaS platform hosting the cloud foundation and shared services (Medicare claiming, SMS, notifications, patient registrations, and the eCatalogue supplier network). The Optomate Touch API enables third-party integrations and custom development. The system serves over 1,800 optical locations across Australia and New Zealand.
Differentiator
Problem solved
Functional benefit
Brands
- Optomate: Optomate Practice Management & eHealth Record System - comprehensive optical software for eye care practices, available as cloud (Optomate.Net) or on-premises (Optomate Touch) solutions.
- Monkey Web Services (MWS)
Products and services
- Optomate Touch (On Premises) Server-based, on-premises practice management and eHealth record software for optometry practices offering patients, examinations, appointments with online booking, recalls (SMS/Email/Letters), orders, inventory, institutions (Medicare & DVA), reporting, marketing, email/SMS, equipment integrations, accounting integration, and PHI claims processing. Available in multiple editions: Consulting Only, Consulting + Contact Lens, Dispensing Only, Comprehensive, Ophthalmology, and Enterprise (multi-location, single database).
- Optomate.Net (Cloud) Cloud-hosted SaaS version of the Optomate Practice Management & eHealth Record System, built on the Monkey Web Services (MWS) Microsoft Azure platform, delivering the same Optomate capabilities (patient management, eHealth, appointments, recalls, claims, inventory, lab orders, reporting) as the on-premises Touch product for practices preferring cloud deployment.
- Optomate Touch API RESTful API service running on the Optomate Server that allows third parties to securely read and/or write access to the Optomate Touch database, enabling bespoke integrations and Business Intelligence reporting tool connections. Compatible with Optomate Touch Release 2.6 and Microsoft .Net Framework 4.8; latest version 2.12.13, using RSA encrypted tokens for Optomate Touch connections and AES encrypted tokens for public API calls.
- Monkey Web Services (MWS) Microsoft Azure Platform-as-a-Service that hosts the cloud applications backing the Optomate Touch Series, including Australian Postcodes, Medicare Benefit Schedule data, frames/lenses/contact lens catalog data, ordering data, online Medicare & DVA claiming, SMS services, customer feedback, notifications, and online patient registrations. Forms the cloud foundation for Optomate.Net.
- eCatalogue Exclusive electronic catalogue platform that allows optical suppliers (frames, lenses, contact lenses, solutions) to upload and continuously update inventory for distribution to over 1,800 Optomate practices. Supports XLSX file uploads and a RESTful API (eCatalogue API) for automated uploads, with Optomate automatically notifying customers when new products are available. Currently hosts 350,000+ frames and 22,000+ lens/contact lens items.
Companies that use Monkey Software
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
Monkey Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
Feature8 records
Monkey Software partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- ProSupplycoreProSupply ordering system integration with Optomate for ProVision members, enabling supply and fit orders, inventory management, barcode creation, and instant receipting with barcode scanning.
- ProAccountscoreProAccounts Invoice platform integration allowing ProVision members to manage inventory invoices within Optomate.
- HICAPScorePHI (Private Health Insurance) claims processing integration for Medicare and health fund claims at point of sale.
- TyrocoreTyro health payments terminal integration for processing Private Health Insurance claims within Optomate.
- CBA Smart HealthcoreCommonwealth Bank Smart Health terminal integration for PHI claims processing.
- ABCiscoreSingle-click Xero and MYOB accounting software integration provided by ABCis for practice accounting.
- Microsoft AzurecoreCloud hosting platform for Monkey Web Services (MWS), providing highest level of data integrity, security and data privacy compliance.
- Neox-IT GroupcoreParent company group of technology companies. Monkey Software is a member of the Neox-IT group.
- 50+ Optical SupplierscoreMajor optical suppliers including Aarons Eyewear, ABK Vision, Acuity Lens, AFT Pharma, Alcon, Bailey Nelson, Bausch & Lomb, CooperVision, Dita, EssilorLuxottica, Hoya, J&J Vision, Maui Jim, Rodenstock, Shamir, Zeiss, and many more uploading inventory via eCatalogue platform.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
Monkey Software competitors and assessment
Company assessmentDirect peers
- Crystal Practice Management: Practice management software designed for optometrists and ophthalmologists. Comparable in vertical-specific EHR, billing, and inventory features to Optomate, primarily serving the US market.
- RevolutionEHR: Cloud-based electronic health records and practice management software built specifically for optometrists in North America. Highly comparable in vertical focus, customer base (independent optometry practices), and integrated workflow design to Optomate.
- OfficeMate: Practice management solution for optometry practices, owned by Eye Care Leaders. Directly comparable to Optomate in patient records, exam documentation, billing, inventory, and optical retail workflows in the US market.
- Uprise by VisionWeb: Cloud-based practice management and EHR platform for optometry, part of VisionWeb. Comparable to Optomate in integrated inventory/ordering workflows and cloud-vs-on-prem strategy, though VisionWeb's broader supplier-network data assets parallel Monkey Software's eCatalogue play.
- MaximEYS (First Insight): Optometry-specific EHR and practice management software from First Insight. Highly comparable in vertical focus, feature scope (exam, recall, claims, inventory), and target customer (independent optometry practices), though based in the US.
Broad incumbents
- Eye Care Leaders: US-based portfolio company that owns multiple optometry/ophthalmology software brands (OfficeMate, ManagementPlus, MDoffice). Competes with Optomate in the same vertical with broader product breadth and deeper US footprint, though less specialized in AU/NZ optical workflows.
- eClinicalWorks: Major ambulatory EHR and practice management vendor serving physician practices broadly. Comparable to Optomate in cloud-hosted practice-management architecture and billing integrations, though not specialized in optometry workflows or AU/NZ optical retail.
- athenahealth: Large US-based healthcare IT platform providing EHR, practice management, and revenue cycle management for ambulatory care. Comparable to Optomate at the practice-management and billing layers but serves all specialties rather than specializing in optometry.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Monkey Software social profiles
Digital presenceMonkey Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
Monkey Software leadership team
Management profileNumber of profiles
Profiles8 records
Monkey Software funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Monkey Software M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Monkey Software
What does Monkey Software do?
Monkey Software develops and licenses the Optomate Practice Management & eHealth Record System for optometry and ophthalmology practices, available as Optomate Touch (on-premises, server-based) and Optomate.Net (cloud) software. The products cover patient records, examinations, appointments with online booking, automated recalls, order and inventory management, Medicare & DVA claiming, reporting, and marketing, and are sold in multiple editions (Consulting Only, Consulting + Contact Lens, Dispensing Only, Comprehensive, Ophthalmology, Enterprise) on a subscription basis with a Standard Maintenance Agreement.
Is Monkey Software a public or private company?
Monkey Software is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Monkey Software founded?
Monkey Software was founded in 1998. It employs 11 to 50 people.
Where is Monkey Software based?
Monkey Software is headquartered in Williamstown, Australia, in the Oceania region.
How does Monkey Software make money?
Three revenue lines are on record. Software Licenses and Maintenance is the primary driver. The others are API Installation and Support and accounting Integration Fees.
Who are Monkey Software's main competitors?
Direct peers on record are Crystal Practice Management, RevolutionEHR, OfficeMate, Uprise by VisionWeb and MaximEYS (First Insight). Broad incumbents are Eye Care Leaders, eClinicalWorks and athenahealth.
Does Monkey Software have an API?
Yes. RESTful API service that runs on the Optomate Server allowing users to choose what data to expose to third parties. Compatible with Optomate Touch Release 2.6 & Microsoft .Net Framework 4.8. API version 2.12.13 (12/05/2026) available as x64 and Hosted x86 installers. Uses RSA encrypted token for Optomate Touch connections and AES encrypted token for public calls. Custom development by third-party developers is required for bespoke solutions. Developer documentation is at www.monkeysoftware.com.au/_files/ugd/5c3d58_3d923cbfa1e046059d68b4c814f9d425.pdf.