What Access Advisors does

Access Advisors is a national healthcare advisory firm headquartered in Tampa, Florida, specializing in patient access, capacity management, and contact center solutions for healthcare organizations. Founded in 2014 by Brent Bizwell — a former Director of Operations at Emory Healthcare and Senior Manager in the healthcare business consulting practice at Andersen Consulting — the firm targets large U.S. academic medical centers as its primary customer segment, with secondary outreach to individual departments and practices. Its service portfolio is organized around four pillars: Capacity Management (provider schedule optimization to uncover hidden capacity), Call Center Operations (contact center assessment, consolidation, and performance improvement), Access Informatics (dashboarding, benchmarking, and staff forecasting with a proprietary Employee Performance Rating metric), and Access Academy (training programs for contact center staff and leaders). All engagements are guided by the trademarked Patient Access Playbook™ methodology and, in some cases, the Green Light Access™ program for high-revenue patient prioritization.

The firm's offerings combine professional consulting with proprietary analytical tooling. The Patient Access Playbook™ and Access Informatics function as the technology and methodology layer, providing clients with scorecards, workforce management tools that measure call volumes in 30-minute historical segments, and standardized organizational designs. Quantified outcomes cited include a 15%–50% increase in provider outpatient face-to-face time, consolidation of 160+ call center agents across 30 departments, and achievement of one-week access in more than 95% of departments at a flagship engagement (Emory Healthcare). Named clients include Northwestern Medicine, Duke Medicine, Brigham and Women's Hospital, Tufts Medical Center, Beth Israel Deaconess Medical Center, Indiana University Health Partners, Wake Forest Baptist Health, OSU Physicians, MUSC, Maine Medical Center, Virtua Medical Group, and USF Health.

Access Advisors operates a sales-led, enterprise field sales go-to-market model, delivering custom engagements that range from expedited "Litmus Test" assessments to multi-year partnership models. Pricing is not publicly disclosed and is quote-based, tailored to each client's scope. The firm is privately held, founder-owned, and operates with 1–10 employees, with no disclosed funding, institutional investors, or parent company. Marketing is executed primarily through the company website, thought leadership content, conference presentations, and referrals from existing client partners.

Name

Access Advisors

Legal name

Access Advisors, LLC

Website

https://accessadvisors.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

Access Advisors is a Tampa-based healthcare advisory firm that helps large U.S. academic medical centers optimize patient access, provider capacity, and contact center operations through proprietary consulting methodologies, analytics, and training programs.

Ownership category

akta.pro rank

Product category

Healthcare Consulting

NAICS

Other Management Consulting Services (541618), Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742), Services-Health Services (8000)

akta.pro primary industry

Hospital Shared Services, GPOs & System Support Organizations (HLAFAAAO)

Keywords

• Healthcare consulting services
• Patient access strategy
• Capacity management consulting
• Contact center optimization
• Healthcare advisory services

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Healthcare Advisory and Consulting Services: Access Advisors generates revenue through professional consulting engagements with healthcare organizations. Services include capacity management consulting, call center operations assessment and optimization, training programs (Access Academy), and ongoing performance management (Access Informatics). Engagements are customized from quick assessments to longer-term partnerships.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

Access Advisors is a national healthcare advisory firm that partners with large academic medical centers and individual departments to deliver consulting services for patient access, provider capacity management, and contact center operations. The firm applies its proprietary Patient Access Playbook™ methodology to uncover hidden capacity in provider schedules, consolidate call center operations, and deliver training and analytical dashboards. Engagements range from expedited assessments to longer-term partnership models addressing capacity management, contact center optimization, and workforce training.

Product overview

Access Advisors offers a portfolio of advisory services for healthcare patient access, organized around four core service pillars: Capacity Management, Call Center Operations, Access Informatics, and Access Academy, all guided by the proprietary Patient Access Playbook™ methodology. The core advisory offerings (Capacity Management and Call Center Operations) address provider scheduling optimization and contact center development, while Access Informatics provides the analytical/dashboard layer and Access Academy delivers the training component. The Patient Access Playbook™ serves as the unifying framework containing processes, tools, and scorecards applied across all service engagements.

Differentiator

Problem solved

Functional benefit

Brands

• Patient Access Playbook™: A proprietary roadmap for health systems to transform access in the ambulatory enterprise, containing processes, tools, scorecards, organizational designs, and execution strategies for capacity management, appointment utilization, and contact center operations.
• Green Light Access™

Products and services

• Capacity Management Provider capacity management advisory service for healthcare organizations that uncovers hidden capacity in provider schedules through scheduling template optimization and operational practice improvements, delivered via a three-stage approach: Current State Assessment, Capacity Management Design, and Implementation & Monitoring.
• Call Center Operations Healthcare contact center consulting service that provides best practice call center knowledge combined with healthcare operations expertise to optimize personnel, standardize processes, and maximize patient and provider service quality for healthcare contact centers.
• Access Informatics Analytical solution for healthcare organizations that translates operational data into actionable charts and dashboards, delivering optimized staff forecasting, performance reviews, and industry benchmarking along with the proprietary Employee Performance Rating (EPR) metric for cost reduction and accountability.
• Access Academy Comprehensive training program for healthcare contact center staff and leaders, covering core competencies, workforce management, quality management, and metrics through interactive workshops customized for various skill levels.
• Patient Access Playbook™ Proprietary trademarked methodology and roadmap that combines processes, tools, scorecards, organizational designs, and execution strategies to guide health systems through capacity management, appointment utilization, and contact center operations transformation as a unifying framework applied across all Access Advisors engagements.

Quantifiable outcome

• 15% - 50% increase in provider outpatient face-to-face time commitment
• +2 more outcomes

Named customers13 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered minor.

• Emory Rollins School of Public HealthminorStrategic or Co-development PartnerFounder Brent Bizwell serves as frequent guest lecturer at Emory Rollins School of Public Health, contributing to academic development in healthcare administration and patient access topics.
• Conference OrganizersminorStrategic or Co-development PartnerFounder Brent Bizwell presents at several national conferences each year on patient access and contact center topics, contributing expertise to industry events.

Scale indicators4 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• Impact Advisors: Impact Advisors is a healthcare IT and operations consulting firm working with academic medical centers and large health systems. Comparable in size, healthcare specialization, and operational-improvement focus adjacent to patient access and contact center work.
• The Chartis Group: The Chartis Group is a national healthcare advisory firm providing strategic, financial, technology, and operational consulting to health systems, including extensive patient access and revenue cycle work. Highly comparable in mission, customer base, and boutique-firm model targeting academic medical centers.
• ECG Management Consultants: ECG Management Consultants is a healthcare-focused strategy and management consulting firm serving hospitals, health systems, and medical groups on operational performance, including patient access and capacity-related engagements. The closest pure-play specialty comparables to Access Advisors.
• Claro Healthcare: Claro Healthcare is a healthcare management consulting firm focused on operational, clinical, and financial improvement for health systems. Comparable boutique model targeting similar academic medical center clients.
• Nordic Consulting Partners: Nordic is a healthcare consulting firm specialized in clinical and operational IT implementations for large health systems. Comparable in serving academic medical centers with boutique advisory and implementation services.
• Health Management Associates (HMA): HMA is a healthcare policy and operations consulting firm assisting providers, payers, and public agencies. Overlaps with Access Advisors in the healthcare advisory and operational improvement space.

Broad incumbents

• Huron Consulting Group: Huron is a broad consulting firm with a large healthcare practice covering operational improvement, revenue cycle, and patient access engagements for major health systems. A scaled incumbent competitor in adjacent work.
• Premier Inc. Premier is a large healthcare performance improvement and GPO that offers operational consulting, analytics, and supply chain services to hospitals and health systems. An established incumbent offering adjacent capabilities at scale.
• Deloitte Healthcare: Deloitte's healthcare practice provides consulting and advisory services across strategy, operations, and digital health for large provider systems. A broad incumbent overlapping at the top end of the same client market.

Emerging players

• Phreesia: Phreesia provides patient access, scheduling, registration, and intake technology used by health systems to address many of the same operational pain points Access Advisors solves through consulting. An emerging player that could displace parts of the firm's value proposition with technology.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Access Advisors