Citizens Fiber

What Citizens Fiber does

Citizens Fiber, legally Citizens Telephone Company of Kecksburg, is a privately held regional fiber-to-the-home broadband provider operating since 1906 and headquartered in Mammoth (Mt. Pleasant), Pennsylvania. The company delivers 100% fiber-optic internet with symmetrical speeds up to 2 Gbps across four residential tiers — Simple & Secure (100 Mbps), Connected Family (500 Mbps), Gaming Professional (1 Gbps), and Trailblazer (2 Gbps) — to households primarily in Westmoreland County, including Latrobe, Greensburg, and Mt. Pleasant. Its service portfolio also includes CFTV streaming video (with Essentials, Classic, and Deluxe channel packages and DVR/VOD/Look Back features delivered across Amazon FireTV, AppleTV, iOS, and Android), managed home phone service with robocall blocking, and the Ultimate WiFi managed WiFi solution using Wi-Fi 7 technology. Value-added features bundle CitizensProtect network security, CitizensExperience parental controls, and E-Scout email filtering into the broadband product, and the company participates in the federal Lifeline 135 low-income subsidy program.

Citizens Fiber monetizes almost exclusively through monthly recurring subscriptions across internet, video, phone, managed WiFi, and equipment rental, sold either via a self-serve website builder or through a local customer service team and Mammoth, PA office. Distribution is single-country, direct-to-residential, and the go-to-market emphasizes a 120-year local brand presence, community involvement (e.g., Westmoreland Food Bank partnership), and 24/7 local support as the principal differentiators versus national cable and telco incumbents. The business is operationally small — 11-50 employees serving a single county — and is sub-scale relative to larger regional fiber operators. In June 2026, Citizens Fiber was acquired by Omni Fiber, a Midwest fiber operator backed by over $500 million in planned network investment; the combined entity plans to extend the Citizens Fiber footprint to nearly 200,000 additional locations across six western Pennsylvania counties and scale residential speeds up to 10 Gbps, transitioning the company from an independent rural incumbent to a subsidiary within a multi-county fiber buildout.

Name

Citizens Fiber

Legal name

Citizens Telephone Company of Kecksburg

Website

https://citizensfiber.com

Company type

Private

Founded year

1906

Operating status

Acquired

Headcount range

11–50 employees

Short description

Citizens Fiber is a privately held fiber-to-the-home broadband provider serving Westmoreland County, Pennsylvania since 1906, delivering symmetrical internet (up to 2 Gbps), CFTV streaming video, and phone service to residential customers via a direct local-sales model.

Ownership category

akta.pro rank

Product category

Residential Broadband & Telecom Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Telephone Communications (No Radiotelephone) (4813), Cable & Other Pay Television Services (4841)

akta.pro primary industry

Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC)

akta.pro secondary industries

Fiber-to-the-Home (FTTH) Operators (HDAIACAB), Fiber-to-the-Premises/Building (FTTP/FTTB) Operators (HDAIACAC), Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE), Residential/Broadband ISPs (Consumer Internet) (HDAIADAA)

Keywords

• Fiber internet service
• Broadband connectivity
• Residential telecom services
• Streaming video service
• Home phone service

Headquarters

HQ city

Mt Pleasant

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Internet Service Subscriptions: Monthly subscription-based internet service with multiple speed tiers from 100 Mbps to 2 Gbps.
2. Video/CFTV Streaming: Streaming video service with multiple channel packages including Essential, Classic, and Deluxe tiers. Includes DVR storage, VOD, and Look Back features.
3. Home Phone Service: Residential phone service with robocall blocking, spam filtering, and advanced call features.
4. Outdoor Wi-Fi Add-on: Monthly add-on service for outdoor WiFi coverage including access point, power supply, and mounting bracket.
5. Equipment Rental: Streaming box rental at $4.99/month for customers without compatible devices.
6. Lifeline Program: Government assistance program providing monthly credits for low-income customers: $5.25 off for voice/bundled service or $9.25 off for qualifying internet service.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Citizens Fiber provides fiber-optic Internet, TV streaming (CFTV), and home phone services to residential customers in Westmoreland County, Pennsylvania. The company delivers symmetrical fiber speeds ranging from 100 Mbps to 2 Gbps, supported by managed WiFi (including Wi-Fi 7), built-in cybersecurity (CitizensProtect), and parental controls (CitizensExperience). Service is sold primarily through monthly subscriptions with bundled internet, video, and voice offerings.

Product overview

Citizens Fiber is a local telecommunications provider offering bundled fiber-optic Internet, TV streaming, and phone services to residential and business customers in Westmoreland County, Pennsylvania. The company has operated since 1906 and provides multiple internet speed tiers (100 Mbps to 2 Gbps), CFTV streaming video with DVR capabilities, and home phone service with robocall protection. The product portfolio centers around the core internet service with four speed tiers (Simple & Secure, Connected Family, Gaming Professional, and Trailblazer), supplemented by video services (CFTV with Deluxe, Classic, and Essentials channel packages), home phone service, and managed WiFi add-ons including Outdoor WiFi and the Ultimate WiFi (Wi-Fi 7) solution. Security features include CitizensProtect cybersecurity and CitizensExperience parental controls, while the E-Scout email service provides spam filtering.

Differentiator

Problem solved

Functional benefit

Brands

• CFTV: Streaming video app allowing users to stream channels on phones, tablets and other streaming devices with support for Amazon FireTV, AppleTV, iOS, and Android.
• CitizensProtect
• CitizensExperience
• Citizens WiFi App
• Ultimate WiFi
• Trailblazer Plan
• Gaming Professional Plan
• Connected Family Plan
• Simple & Secure Plan
• Lifeline 135

Products and services

• Fiber Internet Service 100% fiber-optic internet with symmetrical upload and download speeds delivered in multiple tiers from 100 Mbps (Simple & Secure) to 500 Mbps (Connected Family), 1 Gbps (Gaming Professional), and 2 Gbps (Trailblazer). Designed for residential households in Westmoreland County, PA needing reliable connectivity for streaming, gaming, video calls, and multi-device use. Includes built-in CitizensProtect security.
• CFTV Streaming Video Streaming video service allowing residential customers to watch channels on phones, tablets, and streaming devices. Includes 100 hours of DVR recording space, Video On Demand, and Look Back feature (up to 72 hours). Supports Amazon FireTV, AppleTV, iOS, and Android devices. Channel packages include Essentials, Classic, and Deluxe tiers.
• Home Phone Service Residential touchtone phone service with crystal clear digital voice quality, robocall blocking, spam call filtering, Caller ID, Call Waiting, Return Call, and voicemail. Priced at $13.50/month.
• Ultimate WiFi (Managed WiFi) Managed WiFi solution using Wi-Fi 7 technology that gives residential customers control over all home devices via the Citizens Fiber Wi-Fi app. Includes device prioritization, parental controls, guest network management, and password reset capabilities.
• Outdoor WiFi Outdoor Wi-Fi add-on service extending connectivity to porches, backyards, and outdoor structures. Includes an outdoor access point, power supply, mounting bracket, and installation. Available for $11.99/month, or free with the Trailblazer 2 Gbps plan.
• CitizensProtect Built-in cybersecurity protection included with Citizens Fiber internet service that guards every connected device in the home from malware, phishing, and online threats with no extra software required. Uses pattern analysis to detect and block malicious activity.
• CitizensExperience Parental control feature included with Citizens Fiber internet service that allows residential customers to set screen time limits, filter content by age, and monitor device usage across the home network.
• E-Scout Email Filtering Free email security feature for residential customers that automatically filters spam and phishing emails to a quarantine folder and sends daily notification reports of filtered messages.
• Streaming Box Rental Rental streaming device for residential CFTV customers who need equipment to access the streaming video service on their TV. Available for $4.99/month; free for customers with Amazon Fire TV or Apple TV devices.
• Lifeline 135 Assistance Program Government assistance program providing monthly credits to qualifying low-income residential customers: $5.25 off voice or bundled voice service, and $9.25 off qualifying internet service.

Quantifiable outcome

• Symmetrical speeds up to 10 Gbps available through Omni Fiber network expansion
• +1 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature5 records

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• AT&T Fiber: AT&T Fiber is a major national fiber broadband and voice provider that overlaps with Citizens Fiber in category and customer type, but operates a far broader portfolio and footprint as an incumbent carrier.
• Comcast Xfinity: Xfinity is the dominant national cable broadband, video, and voice incumbent and a major competitor in western Pennsylvania — overlapping in category and customer segments but operating at vastly greater scale and geographic breadth.

Emerging players

• Google Fiber: Google Fiber is a fiber-to-the-home ISP with a selectively expanding footprint in the U.S. — comparable in core product (symmetrical gigabit fiber) and target customer, but at a more urban-centric, multi-state scale.
• T-Mobile Home Internet: T-Mobile Home Internet is a fixed-wireless broadband offering targeting the same residential customers as Citizens Fiber in Pennsylvania — adjacent technology (5G FWA vs. fiber) but competing head-to-head for the same broadband dollar in many of the same suburban/rural markets.

Direct peers

• Verizon Fios: Verizon Fios is a large-scale fiber-to-the-home broadband, TV, and phone provider in the Mid-Atlantic and Northeast U.S. — directly comparable to Citizens Fiber in product (symmetrical fiber internet + video + voice), target market (residential households), and category.
• Consolidated Communications: Consolidated is a regional fiber and broadband provider offering residential internet, TV, and phone services in markets that overlap with western Pennsylvania — comparable in product, customer segments, and regional carrier profile.
• Atlantic Broadband: Atlantic Broadband (now Breezeline) is a regional cable broadband, video, and phone provider in the Mid-Atlantic and Northeast — directly comparable in product mix and customer segments, with a similar regional operator profile.
• Frontier Communications: Frontier is a regional fiber and broadband ISP with a strong footprint in the Mid-Atlantic and Pennsylvania — directly comparable as a wireline broadband/voice provider serving similar residential customers in overlapping geographies.
• Armstrong: Armstrong is a regional fiber/cable broadband, TV, and phone provider headquartered in Butler County, Pennsylvania — a direct peer in terms of product mix, regional geography, and small-operator local-support positioning.
• Windstream (Kinetic): Windstream's Kinetic brand is a regional fiber and broadband ISP serving smaller/rural markets across the eastern and central U.S. — directly comparable as a residential fiber broadband provider in non-metro geographies.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/CitizensFiber
• Facebookfacebook.com/CitizensFiber
• LinkedInlinkedin.com/company/citizens-fiber

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Fiber