Med-Care Transportation

What Med-Care Transportation does

Med-Care Transportation (MedCare Transportation LLC) is a Maryland-licensed non-emergency medical transportation (NEMT) provider founded in 2009 and headquartered in Towson, MD. The company operates a fleet of Basic Life Support (BLS), Advanced Life Support (ALS), bariatric (up to 750 lbs), and Specialty Care Transportation (SCT) ambulances, complemented by wheelchair and mobility vans and special-event medical standby services. Its primary customers are hospitals, skilled nursing and assisted living facilities, dialysis and treatment centers, Veterans Affairs facilities, and individual patients in the Baltimore Metropolitan area.

The technology stack centers on a Computer-Aided Dispatch (CAD) system with real-time vehicle tracking, integrated with Zoll RescueNet (RightCAD) for scheduling and patient records, AllScripts for healthcare records, MIEMSS Elite for patient care reporting, and ESO for scheduling and continuing education tracking. A 24/7 communications center staffed by Customer Service Representatives and dispatchers coordinates trip intake, insurance verification, and facility liaison work. The Continuing Care Program embeds transportation coordinators inside assisted living and skilled nursing facilities to manage scheduling, insurance, and appointment logistics on the customer's behalf.

The business model is primarily transactional, billing per transport through Medicare, Medicaid (including Maryland Medical Assistance for wheelchair transport), private insurance, and private pay, supplemented by a managed-service component through the Continuing Care Program and unit pricing for special events staffing. Revenue is generated across four streams: ambulance transport, wheelchair/mobility transport, special events staffing, and transportation coordination services, with a dedicated billing department handling collections, payment plans, and HIPAA/HITECH-compliant data handling.

Name

Med-Care Transportation

Legal name

MedCare Transportation LLC

Website

https://medcaretransportation.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Med-Care Transportation is a Maryland-based, family-owned non-emergency medical transportation provider operating BLS, ALS, bariatric, and specialty care ambulances plus wheelchair vans for hospitals, nursing facilities, dialysis centers, VA facilities, and individual patients in the Baltimore Metropolitan area.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transportation

NAICS

Ambulance Services (62191), Special Needs Transportation (485991), Ambulance Services (621910)

SIC

Services-Health Services (8000)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)

akta.pro secondary industries

Facility-Based Patient Transport (Hospitals, SNFs, Dialysis Centers) (TLAFAKAG), Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport (HLAFANAJ), Ambulatory Medical Escort / Door-Through-Door Assistance Services (TLAFAKAD)

Keywords

• Non-emergency medical transportation
• Ambulance transport services
• Wheelchair van transport
• Special events EMS staffing
• Medical transport coordination

Headquarters

HQ city

Towson

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Ambulance Transportation Services: BLS (Basic Life Support), ALS (Advanced Life Support), and Bariatric stretcher transportation. Revenue generated through Medicare, private insurance, Medicaid, and private pay. All ambulances inspected by State of Maryland DOT and certified by MIEMSS.
2. Wheelchair and Mobility Transportation: Wheelchair van transport for mobility-limited patients. Primarily covered by Maryland Medical Assistance (Medicaid). Minivans, regular vans, and larger mobility vehicles available.
3. Special Events Staffing: First aid stations and EMS standby services for sporting events, 5K races, charity events, weddings, funerals, and trade shows. Billed to event organizers.
4. Transportation Coordinator Services: Continuing Care Program for Assisted Living Facilities, Skill Nursing Facilities, and Hospitals. Transportation specialists handle scheduling, insurance verification, and appointment coordination as a managed service.
5. Patient Billing and Collections: Billing department handles insurance reimbursements, Medicare billing, Medicaid billing, and private pay collection with payment plan options for financial hardship cases.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Med-Care Transportation is a Maryland-based non-emergency medical transportation (NEMT) provider operating its own fleet of BLS/ALS ambulances, bariatric units, specialty care transport, and wheelchair mobility vans. It transports individual patients, hospitals, nursing homes, and dialysis centers to medical appointments, and also provides EMS standby staffing at community events.

Product overview

Med-Care Transportation is a family-owned, minority-owned, and female-owned non-emergency medical transportation company offering a comprehensive portfolio of transport services. The core offerings include Basic Life Support (BLS) and Advanced Life Support (ALS) ambulance transports, Bariatric transport for patients up to 750 pounds, and Specialty Care Transportation (SCT) with Critical Care Registered Nurses. Their mobility services encompass wheelchair transportation via a fleet of vans with lifts and ramps. Additional services include Special Event staffing for first-aid standbys at sporting events and community gatherings, a Continuing Care Program for facility coordination, and a 24-hour Communications Center for scheduling and dispatch. The company operates 24/7/365, serving individuals, hospitals, nursing homes, dialysis centers, and insurance companies primarily in the Baltimore Metropolitan area of Maryland.

Differentiator

Problem solved

Functional benefit

Products and services

• Basic Life Support (BLS) Ambulance Transport Non-emergency stretcher transportation staffed by at minimum one EMR and one EMT-B, with ambulances inspected annually by Maryland DOT and certified by MIEMSS. For patients requiring stretcher-level transport to appointments and facilities.
• Advanced Life Support (ALS) Ambulance Transport Advanced medical transport staffed by at minimum one EMT-B driver and one ALS provider (Cardiac Rescue Technician, Paramedic, or Critical Care Paramedic) for patients requiring higher-level medical interventions during transport.
• Bariatric Transport Specialized ambulance transport for patients 300-750 pounds using wider stretchers and specially trained teams. Two dedicated ambulances are equipped for these transports.
• Specialty Care Transportation (SCT) Transport consisting of an ALS ambulance, an ALS team, and a Critical Care Registered Nurse for patients requiring critical care-level monitoring during transport.
• Wheelchair Transportation Mobility vans equipped with wheelchair lifts and ramps — including minivans, regular vans, side-loading mobility vehicles, and large bus-type vehicles — to transport wheelchair-confined passengers to appointments. Primarily covered by Maryland Medicaid.
• Special Event Staffing First aid stations and EMS standby services for sporting events, 5K runs, marathons, charity events, expos, conferences, trade shows, and skilled nursing facility outings. Billed to event organizers.
• Continuing Care Program A managed transportation coordination program for Assisted Living Facilities, Skilled Nursing Facilities, and Hospitals that includes setting up appointments, verifying insurance, and coordinating with patients and families via dedicated transportation coordinators.
• Non-Emergent/NON-911 Transport Program Non-emergency transport for patients with ongoing non-emergent complaints, routine ER transport, direct hospital admissions, and patients needing cardiac monitoring, IV therapy, or vital sign monitoring during transport.
• Hospice Transport Specialized compassionate transportation services for hospice patients.
• Special Occasions Service Transportation services for family occasions including weddings, funerals, and family gatherings, offered with special discount rates and a minimum 90-minute reservation.
• 24-Hour Communications Center A 24/7 dispatch and communications department staffed by dispatchers and customer service representatives who coordinate transportation, answer billing questions, and provide trip status for patients and contracted facilities.
• Patient Billing and Collections Billing department handling insurance reimbursements, Medicare and Medicaid billing, and private-pay collections, with payment plan options for financial hardship cases; offered via the QuickPayMedical online portal.

Quantifiable outcome

• Patient satisfaction through dignified, family-like care
• +1 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• JET Employee BenefitsminorOthers · 10 May 2021Partnership with JET Employee Benefits to assist MedCare team members with open enrollment for a new benefits package. JET provides administrative support for employee health, dental, vision, and other insurance benefits. Enrollment period was May 11-21 through May 19, 2021.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• MTM (Medical Transportation Management): MTM is a major NEMT broker and operator managing Medicaid and Medicare non-emergency rides nationally — comparable in payer mix (heavy Medicaid) and in coordinating transportation for dialysis, SNF, and high-utilization populations.
• Century Ambulance Service: Century operates BLS, ALS, bariatric, and wheelchair transport across multiple states with hospital and facility contracts — closely aligned with Med-Care's product mix and contracted B2B GTM.
• American Medical Response (AMR): AMR is the largest private ambulance and NEMT provider in the U.S., offering BLS, ALS, bariatric, and wheelchair transport with healthcare facility contracts — directly comparable to Med-Care's full-stack NEMT model and the natural anchor peer.
• Acadian Companies / Safety Management Systems: SMS, the Acadian family of companies' industrial and event-medicine arm, mirrors Med-Care's special-events staffing and EMS standby business, including sporting events and community gatherings.
• Falck USA: Falck provides ambulance and medical transport services across multiple U.S. states with similar regulatory certification depth and BLS/ALS/wheelchair offerings, making it a direct comparable for facility-contract NEMT economics.
• Acadian Ambulance Service: Acadian operates a multi-state ambulance and medical transport business spanning ALS, BLS, bariatric, and special event EMS — closely aligned with Med-Care's service mix, regulatory moat, and facility-contract GTM.

Broad incumbents

• Modivcare (formerly LogistiCare): Modivcare is the largest NEMT broker and a broader mobility and personal-care platform managing millions of Medicaid and Medicare trips — a broader incumbent that competes for the same payer-driven volume Med-Care serves.

Emerging players

• Uber Health: Uber Health offers on-demand non-medical and medical rides through healthcare-facility dashboards, competing for ambulatory NEMT trips — especially the wheelchair and individual-patient segments Med-Care serves.
• Lyft Healthcare: Lyft Healthcare provides app-based NEMT for ambulatory patients, partnering with payers and providers — a digital-first emerging competitor for Med-Care's non-stretcher, non-wheelchair ambulatory trip volume.

Regional players

• MedStar Health (Medical Transport): MedStar operates a Maryland-based healthcare system with affiliated transport services for member hospitals and the DC/Maryland region — a regional incumbent competing for the same Baltimore-area facility contracts Med-Care serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/medcaretransportation
• LinkedInlinkedin.com/company/med-care-transport-inc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Med-Care Transportation