Lifeline Connections

What Lifeline Connections does

Lifeline Connections is a 501(c)(3) nonprofit community behavioral health organization founded in 1962 and headquartered at 1601 E. Fourth Plain Blvd in Vancouver, Washington. The organization operates a full continuum of care spanning substance use withdrawal management (16-bed detox), substance use inpatient and outpatient services, mental health outpatient services, crisis residential stabilization (up to 7 days), 16-bed ITA involuntary inpatient, medication-assisted recovery, child and youth services, primary care for ages 13+, housing support and recovery residences, and community-based PACT teams across nine physical sites in Vancouver, Bellingham, Mount Vernon, and Oak Harbor. Specialized programs include the Healing Animal Partners equine-assisted therapy programs, the no-cost Windhaven Veterans Program for active-duty and veteran PTSD, the New Journeys coordinated specialty care for first-episode psychosis (ages 15-40), ASL-fluent Deaf and Hard of Hearing services, and the Therapeutic Specialty Courts contracts in Clark, Skagit, and Whatcom counties.

Revenue is generated through insurance reimbursement (Optum, Regence, Premera Blue Cross, Molina, United Healthcare, CHPW, Coordinated Care, Wellpoint, Cigna, Carelon), government grants and contracts (including a Boeing grant funding the Windhaven Veterans Program), county contracts for therapeutic specialty courts, Medicaid-funded programs, sliding-scale fees based on income and household size, and charitable donations raised via the annual A Lifeline to Wellbeing luncheon. Patient acquisition is sales-led and multi-channel, combining a central admissions line (1-800-604-0025), walk-in assessments, referrals from healthcare providers, schools, and criminal justice systems, and a growing telehealth delivery layer.

Leadership comprises President and CEO Andrea Brooks, MSW, LSW; COO Victoria Nita; Chief Clinical Officer Jennifer Logan, LASW, LMHC, SUDP; CFO Dan Ryan (joined 2025, succeeding Kinh Reynolds); Interim Medical Director Liana Hategan, MD; and HR Director Robert Holmes, MPA, SHRM-CP. The organization holds CARF accreditation, maintains Charity Navigator visibility under EIN 91-0787084, and reports serving 4,200+ patients annually across the Southwest Washington and North Sound regions.

Name

Lifeline Connections

Legal name

Lifeline Connections

Website

https://lifelineconnections.org

Company type

Private

Founded year

1962

Operating status

Operating

Headcount range

101–250 employees

Short description

Lifeline Connections is a 501(c)(3) nonprofit founded in 1962 that delivers integrated mental health, substance use, crisis, primary care, and housing services across nine Washington state locations, serving 4,200+ patients annually.

Ownership category

akta.pro rank

Headquarters

HQ city

Vancouver

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Insurance Reimbursement: The organization accepts most major insurance plans including Optum, Regence, Premera Blue Cross, Molina Healthcare, United Healthcare, Community Healthcare Plan of Washington, Coordinated Care, Wellpoint, Cigna, and Carelon. Revenue is generated through billing insurance for covered behavioral health services.
2. Government Grants and Contracts: Revenue from government sources including grants (such as Boeing grant for Windhaven Veterans Program), contracts with counties for Therapeutic Specialty Courts, and Medicaid-funded programs.
3. Sliding Scale Fees: For patients without insurance or those who qualify, services are provided at reduced rates based on income level and household size. No one is denied access due to inability to pay.
4. Donations and Philanthropy: As a 501(c)(3) nonprofit, Lifeline Connections receives charitable donations from individuals and organizations including their annual A Lifeline to Wellbeing fundraising luncheon.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Lifeline Connections provides a comprehensive continuum of behavioral health care spanning mental health outpatient services, substance use inpatient and outpatient programs, withdrawal management (detox), crisis residential stabilization, ITA involuntary holds, child and youth services, primary care, housing support, and specialty programs such as equine-assisted Healing Animal Partners and the Windhaven Veterans Program. Services are delivered through multiple Washington state facilities and telehealth to individual patients across the Pacific Northwest.

Product overview

Lifeline Connections operates as a comprehensive behavioral health platform offering a full continuum of care across the Pacific Northwest. The organization provides both inpatient/residential programs (substance use withdrawal management, inpatient treatment, crisis residential, ITA inpatient) and outpatient services (mental health outpatient, substance use outpatient, medication-assisted recovery). Specialized programs include Healing Animal Partners with equine-assisted therapies, the Windhaven Veterans Program for PTSD, Child and Youth Services, Therapeutic Specialty Courts diversion programs, and Primary Care Services for whole-person care. The platform also includes housing support services and community-based outreach programs including PACT teams, jail transition services, and homeless outreach programs. Services are delivered across multiple Washington state locations with telehealth options available.

Differentiator

Problem solved

Functional benefit

Brands

• Healing Animal Partners Programs: Equine-assisted therapy programs including Equine-Assisted PTSD Therapy, Individual Counseling Partnered with Horses, Mindfulness with the Herd, and Recovery with Horses.
• Windhaven Veterans Program
• Camp Mariposa

Products and services

• Community Based Services
• Mental Health Outpatient Services
• Substance Use Inpatient Services
• Substance Use Outpatient Services
• Withdrawal Management (Detox)
• Crisis Residential Services
• ITA Inpatient
• Child and Youth Services
• Housing Support Services
• Healing Animal Partners Programs
• Windhaven Veterans Program
• Primary Care Services
• New Journeys Program
• Deaf & Hard of Hearing Services

Quantifiable outcome

• 81% completion rate for Windhaven Veterans Program
• +3 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core, notable and minor.

• myStrength (Livongo)coreTechnology or IntegrationDigital wellness platform partnership providing patients access to mental health and wellness resources, including the myStrength program integrated into recovery support services.
• National Council for Mental WellbeingcoreStrategic or Co-development PartnerPartnership with national organization representing behavioral health providers, supporting advocacy, best practices, and industry standards.
• NAATP (National Association of Addiction Treatment Providers)coreStrategic or Co-development PartnerMembership and partnership in national addiction treatment provider association for industry advocacy and standards.
• Washington Council for Behavioral HealthcoreStrategic or Co-development PartnerState-level partnership advocating for behavioral health policy and services in Washington state.
• PeaceHealthnotableStrategic or Co-development PartnerCollaboration with PeaceHealth Southwest Medical Center, including presence in their new emergency department community health hub and ongoing healthcare integration.
• Charity NavigatorminorOthersEIN 91-0787084 listed on Charity Navigator for donor transparency and accountability verification.
• Community Foundation for Southwest WashingtonnotableStrategic or Co-development PartnerPartnership to meet community needs, including COVID-19 response and community health initiatives.
• Therapeutic Specialty Courts (Clark, Skagit, Whatcom Counties)coreChannel Partner/ Reseller/ DistributorContracts with county therapeutic specialty courts to provide assessment and diversion treatment as sentencing alternatives for adults with substance use disorders.
• Southwest Washington Accountable Community of HealthnotableStrategic or Co-development PartnerRegional partnership addressing community health needs and integrated care initiatives.
• Council for the HomelessnotableStrategic or Co-development PartnerReferral partnership for housing hotline coordination to connect patients with rental assistance and shelter services.
• Columbia Non-profit HousingnotableStrategic or Co-development PartnerPartnership for Meriwether Place housing community placement and support services for patients.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Compass Health: Northwest Washington behavioral health nonprofit serving Snohomish, Skagit, Island, and Whatcom counties. Comparable service lines and nonprofit model; geographic overlap in the North Sound region makes it a regional competitor for Lifeline's Bellingham/Mount Vernon/Oak Harbor sites.
• Frontier Behavioral Health: Spokane, Washington-based behavioral health nonprofit serving Eastern Washington with mental health and substance use services. Comparable service lines and nonprofit model, though operating in a different region of the state.

Broad incumbents

• MultiCare Behavioral Health: Washington-based health system's behavioral health division providing inpatient, outpatient, and crisis services. Comparable for psychiatric and SUD service lines, though embedded within a larger health system with broader clinical resources.
• Hazelden Betty Ford Foundation: National nonprofit addiction treatment provider with residential, outpatient, and education programs. Comparable for substance use disorder treatment lines, though operates at national scale and broader geographic footprint.

Direct peers

• Catholic Community Services of Western Washington: Western Washington nonprofit providing behavioral health, housing, and refugee/immigrant services. Comparable as a multi-service nonprofit with strong county and state contracts and integrated housing supports.
• Sea Mar Community Health Centers: Washington-state nonprofit providing integrated behavioral health, primary care, and housing services across Western Washington. Strong comparable due to multi-county footprint, integrated care model, and Spanish-language specialty programs.
• Valley Cities Counseling & Consultation: Washington-state behavioral health nonprofit operating multiple sites across King and Pierce counties. Comparable as a community mental health/SUD provider with similar payer mix (Medicaid, county contracts) and outpatient/inpatient continuum.
• Pioneer Human Services: Seattle-based nonprofit providing behavioral health, substance use treatment, housing, and employment services. Comparable in mission, integrated social services model, and re-entry/criminal justice referral partnerships.
• Sound Health: King County, Washington behavioral health provider offering outpatient mental health, substance use treatment, and crisis services. Comparable mission-driven nonprofit model serving similar populations with similar payer mix.
• Cascadia Behavioral Health: Regional nonprofit behavioral health provider serving Oregon and SW Washington with mental health, substance use, and primary care services. Most direct peer given overlapping geographic catchment (Clark County) and similar integrated service model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/lifeline_co
• Facebookfacebook.com/LifelineConnections
• LinkedInlinkedin.com/company/lifeline-connections
• Instagraminstagram.com/lifelineconnections

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lifeline Connections