Plum EMS

What Plum EMS does

Plum Emergency Medical Services (Plum EMS) is a nonprofit emergency medical services organization founded in 1990 and headquartered in Plum Borough, Allegheny County, Pennsylvania. The organization delivers 24-hour pre-hospital emergency medical care, including Advanced Life Support (ALS) provided by paramedics and Basic Life Support (BLS) provided by EMTs, to residents of Plum Borough and neighboring communities, with stated mission coverage extending to surrounding counties, state highways, and state/federal Homeland Security support. Plum EMS responded to over 2,800 emergency calls in its most recent reported year and indicates call volume is on track to exceed that figure.

The organization's revenue model combines annual subscription donations with fee-for-service ambulance transport billing. Subscribers pay $20 (Individual), $30 (Family), or $45 (Business) per year and receive up to a 50% discount on out-of-pocket ambulance balances (deductibles, co-pays) after insurance payment; non-subscribers are responsible for the full amount of ambulance charges, which the organization states can exceed $1,000 per trip. Supplementary revenue is generated through monthly American Heart Association-affiliated CPR, First Aid, and Pediatric First Aid/CPR/AED training classes priced at $50-$70 per course, launched in 2012, and ancillary services such as car seat safety inspections. The customer base is segmented geographically: Plum Borough residents (primary), local businesses (secondary), and neighboring communities/counties receiving mutual-aid response.

Plum EMS distributes services through 911 dispatch, an online subscription portal and PayPal-powered bill payment system, an in-person/phone business office operating weekdays, and community engagement via Facebook and annual subscription mailers. Operations are supported by third-party EMS software (EMS Charts for patient care reporting, EMS Manager for operational management) and the organization maintains mutual-aid partnerships with local volunteer fire departments (Holiday Park VFD, Unity VFD, Logans Ferry Heights VFD) and the Allegheny County EMS Council. Headcount is reported at 11-50 employees.

Name

Plum EMS

Legal name

Plum Emergency Medical Services

Website

https://plumems.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Plum Emergency Medical Services (Plum EMS) is a nonprofit emergency medical services organization providing 24-hour Advanced Life Support and Basic Life Support response to Plum Borough, Allegheny County, Pennsylvania and neighboring communities, funded by annual resident subscriptions and fee-for-service ambulance billing.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910)

SIC

Services-Health Services (8000)

akta.pro primary industry

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

akta.pro secondary industries

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

Keywords

• Emergency medical services
• Ambulance transport
• CPR training
• Basic life support
• Advanced life support

Headquarters

HQ city

La Plume

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Subscription Donations: Plum EMS relies on subscriber donations to fund 24-hour medical support. Subscribers pay annual fees and receive up to 50% discounts on out-of-pocket expenses (deductibles, co-pays) related to emergency ambulance services. This is the primary funding mechanism for operations.
2. Ambulance Service Billing: The organization bills for emergency ambulance services provided. Non-subscribers are responsible for the full amount of ambulance charges, which can exceed $1,000 per trip. Insurance payments are coordinated, with subscribers receiving 50% discount on balances after insurance payment.
3. CPR Training Classes: Public CPR and First Aid training classes offered monthly, with pricing of $50 for full CPR class, $70 for CPR and First Aid combined, and $70 for Heartsaver Pediatric First Aid/CPR/AED. Classes conducted in partnership with American Heart Association.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Plum EMS provides 24-hour emergency medical response and ambulance transport services for Plum Borough, Allegheny County, Pennsylvania, and neighboring communities. Services are delivered by EMTs and Paramedics at both Basic Life Support (BLS) and Advanced Life Support (ALS) levels, supplemented by community CPR training, car seat safety checks, and a subscription program that reduces out-of-pocket ambulance costs for residents and businesses.

Product overview

Plum EMS is an emergency medical services provider operating as a single unified service offering 24-hour emergency ambulance response and transport for Plum Borough, Allegheny County, and neighboring communities. The core product is emergency medical services delivered by EMTs and paramedics at both Basic Life Support (BLS) and Advanced Life Support (ALS) levels. Revenue is generated through subscription programs and fee-for-service billing for ambulance transports. Supporting services include CPR training classes (offered to the public for certification), a subscription program providing up to 50% discounts on out-of-pocket costs, online bill payment, and car seat safety inspections. The service model emphasizes community partnership and relies on subscriber donations for operational support.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Medical Services (EMS)
• CPR Training Classes
• Annual Subscription Program
• Car Seat Safety Checks

Quantifiable outcome

• 2,800+ emergency calls responded to annually
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• American Heart AssociationcoreStrategic or Co-development Partner · 1 January 2012Plum EMS has been an authorized American Heart Association training site since 2012, offering public CPR and First Aid classes using AHA standards and curriculum. Instructors are trained and certified through the AHA instructor network.
• Holiday Park VFDminorOthersHoliday Park Volunteer Fire Department listed as a community partner/linked organization. Mutual aid relationship for emergency response coordination in the Plum Borough area.
• Unity VFDminorOthersUnity Volunteer Fire Department listed as a community partner/linked organization. Mutual aid relationship for emergency response coordination.
• Logans Ferry Heights VFDminorOthersLogans Ferry Heights Volunteer Fire Department listed as a community partner/linked organization. Mutual aid relationship for emergency response coordination.
• Allegheny County EMS CouncilminorOthersRegional EMS coordinating body providing standards, resources, and coordination for EMS providers in Allegheny County. Plum EMS maintains membership and follows council guidelines.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Friendship Ambulance Service: York County, PA nonprofit EMS provider offering 911 response, subscription memberships, and CPR training to a defined service area. Comparable in geographic scope, revenue model, and community-based mission.
• Cetronia Ambulance Corps: Lehigh Valley, PA-based community EMS organization providing ALS/BLS ambulance response, subscription programs, and public education. Closely mirrors Plum EMS's subscription-funded, community-nonprofit operating model.
• Lower Alsace Ambulance Association: Berks County, PA community EMS nonprofit offering subscription-based ambulance service and emergency response. Direct comparable as a small, geographically-bounded Pennsylvania EMS organization with similar funding structure.
• Good Fellowship Ambulance: Community-based nonprofit EMS provider serving Chester County, Pennsylvania. Operates a similar subscription-supported model with ALS/BLS response, CPR training, and community outreach — directly comparable in mission, structure, and service mix to Plum EMS.
• Northern Lancaster County Regional EMS: Lancaster County, PA regional EMS authority providing 911 response and inter-facility transport across multiple municipalities. Comparable in Pennsylvania EMS operations with subscription-style community support.
• Tri-Hampton Rescue Squad: Bucks County, PA volunteer-led EMS organization providing emergency ambulance response and community CPR training. Comparable nonprofit, subscription-supported community EMS model serving a suburban Pennsylvania municipality.

Others

• Allegheny County EMS Council: Regional EMS coordinating body that Plum EMS is a member of, providing standards, training resources, and dispatch coordination across Allegheny County. Relevant ecosystem partner rather than direct competitor.
• American Heart Association (AHA Training Network): National organization certifying CPR/First Aid instructors and training sites. Plum EMS is an authorized AHA training site; AHA is an enabling partner for Plum EMS's educational service line.

Broad incumbents

• American Medical Response (AMR): National private ambulance company operating across Pennsylvania and the U.S., providing 911 response, inter-facility transport, and subscription programs. Represents the broader commercial incumbent Plum EMS could compete against in adjacent service areas.
• Acadian Ambulance Service: Large private EMS provider operating across multiple states with ambulance, air medical, and community education services. Comparable as an established incumbent offering community subscription models at greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/plumems
• Xx.com/plumems

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Plum EMS