Xenialab
- Company typePrivate
- Founded2007
- HeadquartersTurin, Italy
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Xenialab firmographics
Firmographics- Name
- Xenialab
- Legal name
- Xenialab S.r.l.
- Website
- https://xenialab.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Xenialab industry classification
Industry- Product category
- Customer Experience Software
- NAICS
- Software Publishers (5132), Software Publishers (51321)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- AI/ML Engineering & Model Development Services (BPAEAHAF)
- akta.pro secondary industry
- Advertising, Marketing & Customer Personalization (HDAAAGAC)
Keywords
Where Xenialab is headquartered
LocationHeadquarters
- HQ city
- Turin
- HQ country
- Italy
- HQ region
- Europe
Markets served
Xenialab business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Xenialab product offering
Product offeringCore offering
Xenialab S.r.l. (now XCALLY S.r.l.) provides customer experience solutions that combine artificial intelligence with human resources to serve customers in more than 60 countries worldwide. The offering is positioned as human-centred innovation that pairs cutting-edge AI technology with human expertise to revolutionize customer experience operations.
Differentiator
Problem solved
Functional benefit
Companies that use Xenialab
Customer profileIdeal customer profiles1 record
Xenialab technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Xenialab partnerships and signals
Strategic signalScale indicators1 record
Recent moves3 records
Expansion highlights2 records
Xenialab competitors and assessment
Company assessmentDirect peers
- Zendesk: Customer service and engagement platform with strong AI and human-agent hybrid workflows, serving a comparable CX buyer and increasingly competing in the CCaaS-adjacent market.
- Freshworks: Customer experience and IT service software suite with AI-assisted support capabilities, overlapping with XCALLY in the AI-plus-human customer support use case for SMB and mid-market.
- NICE CXone: Broad CX platform combining contact center, AI-driven analytics, and workforce engagement, a direct competitor in the enterprise AI-assisted CX space where XCALLY operates.
- Five9: Cloud-native CCaaS vendor focused on inbound contact center and CX with significant AI investments, competing for similar mid-market and enterprise CX workloads as XCALLY.
- Talkdesk: Cloud CCaaS vendor emphasizing AI-driven customer experience and enterprise integrations, overlapping with XCALLY on AI-augmented CX for global customers.
- 8x8: Cloud communications and CCaaS provider with integrated CX capabilities targeting mid-market and enterprise customers globally, highly comparable in scale and use case.
- Genesys: Large cloud and on-premises CCaaS / customer experience platform vendor serving enterprises globally with AI-augmented contact center capabilities, directly comparable to XCALLY's AI-plus-human CX thesis.
Broad incumbents
- Avaya: Established contact center and unified communications incumbent extending into cloud CCaaS and AI-enabled CX, competing for the same enterprise buyers as XCALLY from a much larger installed base.
- Twilio (Flex / Customer Engagement): Communications APIs and contact center platform offering programmable customer engagement with AI, an adjacent incumbent that increasingly competes in the same CX orchestration space.
- Cisco (Webex Contact Center): Major UC and collaboration incumbent offering Webex Contact Center, providing bundled CX solutions that compete with standalone platforms like XCALLY, especially in large enterprises.
Market position
Strengths3 records
Weaknesses3 records
Competitive moat2 records
Key risks4 records
Key highlights4 records
Customer concentration
Xenialab social profiles
Digital presenceXenialab financial estimates
Financial estimateRevenue estimate
Valuation estimate
Xenialab leadership team
Management profileNumber of profiles
Xenialab funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Xenialab M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Xenialab
What does Xenialab do?
Xenialab S.r.l. (now XCALLY S.r.l.) provides customer experience solutions that combine artificial intelligence with human resources to serve customers in more than 60 countries worldwide. The offering is positioned as human-centred innovation that pairs cutting-edge AI technology with human expertise to revolutionize customer experience operations.
Is Xenialab a public or private company?
Xenialab is a private company. It is classified as unknown and is currently operating.
When was Xenialab founded?
Xenialab was founded in 2007. It employs 11 to 50 people.
Where is Xenialab based?
Xenialab is headquartered in Turin, Italy, in the Europe region.
Who are Xenialab's main competitors?
Direct peers on record are Zendesk, Freshworks, NICE CXone, Five9, Talkdesk, 8x8 and Genesys. Broad incumbents are Avaya, Twilio (Flex / Customer Engagement) and Cisco (Webex Contact Center).
Does Xenialab have an API?
No public API is recorded for Xenialab.
What industry is Xenialab in?
Xenialab's product category is Customer Experience Software. Its primary akta.pro industry code is BPAEAHAF, AI/ML Engineering & Model Development Services, with a secondary code of HDAAAGAC, Advertising, Marketing & Customer Personalization. Its NAICS code is 5132 and its SIC code is 7372.