Tri-County Human Services

What Tri-County Human Services does

Tri-County Human Services, Inc. is a private, not-for-profit behavioral health organization founded in 1976 and headquartered in Lakeland, Florida. It operates 11 facility locations across Polk, Hardee, and Highlands Counties, delivering an integrated continuum of care that spans prevention education, outpatient counseling, psychiatric services, medication-assisted treatment (Suboxone, Vivitrol), medically supervised 24/7 detoxification (the sole detox program serving the tri-county area), residential treatment for co-occurring disorders, transitional living, halfway housing, jail-based treatment (JASA), DUI programs under contract with the Florida Department of Highway Safety and Motor Vehicles, jail reentry services (STARR, Helping HANDS), children's behavioral health (BNet), family intervention, and since May 2025 permanent supportive housing at Jersey Commons (68 units in Winter Haven).

The organization is CARF Integrated Behavioral Health accredited since 1999 (placed in the top 2% of US behavioral health providers), is the DCF-licensed primary lead provider of substance use disorder and behavioral health services in Polk County, and serves more than 47,000 community contacts annually (226,809 services provided in FY 2022-23) with 230 staff. There is no proprietary technology platform described; service delivery is facility- and clinician-based with telehealth augmentation.

The business model layers four revenue streams: (1) government contracts and grants (Florida DCF, Florida DHSMV, SAMHSA CCBHC funding of $1M/year over 4 years, Florida Housing Finance Corporation), (2) insurance billing and a sliding-fee self-pay scale, (3) court-mandated DUI program fees (New Driver Course $30, BDI $40, ADI $100), and (4) philanthropic contributions (United Way of Central Florida, Give Well Community Foundation, individual donors via annual dinners and golf tournaments). Reported total revenue for FY 2020-21 was approximately $21.98M. Customer concentration is heavily weighted toward government payors and the criminal-justice referral system, partially offset by insurance/self-pay individual clients across the tri-county service area.

Name

Tri-County Human Services

Legal name

Tri-County Human Services, Inc.

Website

https://tchsonline.org

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

101–250 employees

Short description

Tri-County Human Services is a private, non-profit behavioral health organization serving Polk, Hardee, and Highlands Counties in Florida. It delivers integrated substance use, mental health, and co-occurring disorder treatment across 11 locations, plus DUI programs and permanent supportive housing.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Residential Mental Health and Substance Abuse Facilities (62322), Other Residential Care Facilities (6239), Temporary Shelters (624221)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093), Services-Social Services (8300)

akta.pro primary industry

Residential Mental Health Treatment Centers (HLAFACAC)

akta.pro secondary industries

Outpatient Mental Health & Counseling Clinics (HLAFABAC), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO), Forensic & Correctional Behavioral Health Services (HLAFACAM), Correctional Health, Mental Health & Substance Abuse Services (In-Custody) (BPAKANAG)

Keywords

• Behavioral health services
• Substance abuse treatment
• Mental health counseling
• Residential treatment programs
• DUI programs

Headquarters

HQ city

Lakeland

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Contracts & Grants: Tri-County holds contracts with the Florida Department of Children and Families, Florida Department of Highway Safety and Motor Vehicles (DHSMV) for DUI programs, and receives SAMHSA funding ($1M/year for 4 years for CCBHC). Also receives low-income housing tax credits and HOME-ARP/NHTF funding for housing developments.
2. Insurance & Client Fees: Services are billed to insurance; a sliding fee scale is offered based on family size and income. Discounts are available for essential services. This is a core revenue stream for outpatient, residential, and DUI services.
3. Philanthropic Grants & Donations: Receives funding from United Way of Central Florida, Give Well Community Foundation, SAMHSA, Florida Housing Finance Corporation, and individual donors via fundraising events. Sponsorships and donations are cultivated through annual fundraising dinners, golf tournaments, and the Friends of TCHS program.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels4 records

Core offering

Tri-County Human Services is a private, not-for-profit behavioral health provider delivering an integrated continuum of substance use, mental health, and co-occurring disorder treatment across Polk, Hardee, and Highlands Counties in Central Florida. Its core offerings include outpatient counseling and psychiatric services, medication-assisted treatment, multiple levels of residential care (medically supervised detox, halfway house, transitional living, long-term residential), jail-based and jail transition programs, school-based prevention, DUI programs, and supportive housing (Jersey Commons).

Product overview

Tri-County Human Services is a private, not-for-profit organization providing behavioral health, substance use, and mental health services through a comprehensive integrated system of care. The organization offers a portfolio of interconnected services including: outpatient counseling and psychiatric services; residential treatment programs (detoxification, addiction treatment, transitional living); children's behavioral health services; medication-assisted treatment; DUI and driving programs; in-jail substance abuse treatment; prevention services; family intervention services; jail transition programs; and affordable housing initiatives like Jersey Commons. The services are delivered across eleven locations in Polk, Hardee, and Highlands Counties, Florida, and are CARF accredited with a sliding fee scale for uninsured patients.

Differentiator

Problem solved

Functional benefit

Products and services

• Outpatient Services Outpatient substance use and mental health counseling services for adults and minors (ages 4-17) in Polk, Hardee, and Highlands Counties, including psychiatric services, individual and group counseling, family counseling, and intensive outpatient programs.
• Behavioral Health Network (BNet) — Children's Services Integrated service delivery for children and young adults ages 5 to not yet 19 with mental health or substance use diagnoses, providing counseling, targeted case management, and psychiatric services via outpatient settings and telehealth.
• Medically Supervised Detoxification 24/7 medically supervised detoxification from all substances for adults in Hardee, Highlands, and Polk Counties, with nursing assessment, evaluation, and medical professional physical assessments.
• The Florida Center for Addictions and Dual Disorders 55-bed residential facility in Avon Park for adults with co-occurring substance use and psychiatric disorders, serving all 67 Florida counties with Residential Level II and Level III programs.
• RASUW Center for Women Highly structured 90-day residential treatment program for women 18+ in Bartow, FL with substance use and co-occurring disorders, offering assessments, psychiatric evaluation, medication therapy, and trauma services.
• New Beginning Transitional and Treatment Center for Men Residential transition treatment center in Bartow, FL for men providing tools and life skills to re-enter communities free from drugs and alcohol, using a 4-phase therapeutic community model lasting 8-10 months.
• New Beginning Transitional and Treatment Center for Women Residential transition treatment center on Lake Parker in Lakeland, FL for women providing tools and life skills to re-enter communities with a lifestyle free from drugs and alcohol, using a 4-phase therapeutic community model lasting 8-10 months.
• Agape Halfway House for Women 10-bed Residential Level III halfway house for women 18+ with substance dependency disorders in Winter Haven, FL, offering individual and group counseling, daily living skills, life skills groups, and vocational development with average 6-month stay.
• Transitional Living Facility Transitional housing in Lakeland, FL for women and their children focused on reunifying mothers and children with case management services, with average stay of approximately 6 months.
• Medication Assisted Treatment (MAT) Two Medication Assisted Treatment programs offering Suboxone for opioid addiction and Vivitrol for opioid or alcohol addiction, with counseling, case management, and random drug screening.
• DUI Programs Department of Highway Safety and Motor Vehicles contracted DUI programs including Level I & II classes, substance use evaluations, Special Supervision Services, Ignition Interlock Device monitoring, and driver improvement courses (DATE, BDI, IDI, ADI) in Polk, Highlands, and Hardee counties.
• Psychiatric Services Outpatient psychiatric care including evaluation of medication needs, clinical effectiveness assessment, prescribing and dispensing psychiatric medications, and medications education.
• Integrated Behavioral Health Program Behavioral health services at four primary care settings (Central Florida Healthcare Lakeland, Mulberry, Winter Haven clinics, and Lake Wales Care Center) offering case management, individual and family therapy, psychiatric evaluation, and medication monitoring.
• In-Jail Substance Abuse Treatment Program (JASA) Award-winning in-jail substance abuse treatment program in cooperation with Polk, Highlands, and Hardee County Sheriff's Departments for individuals with substance use problems and co-occurring disorders.
• Prevention Services School-based child and adolescent substance use education, prevention, and intervention services in Polk, Highlands, and Hardee Counties for students in grades K-12.
• Family Intervention Services (FIS) Collaborative services with Department of Children and Families providing assessment, linkage, and case management for families in the child welfare system, delivered in-home, in-office, or via telehealth.
• PATH Program (Projects for Assistance to Transition from Homelessness) Projects for Assistance to Transition from Homelessness (PATH) program identifying homeless individuals affected by mental health, substance use, and co-occurring disorders through outreach at transitional shelters, drop-in centers, jails, VA Service Centers, and food resource kitchens.
• Helping HANDS / HATCH Jail Transition Program Award-winning jail transition program focusing on Healthcare Access, Navigation, Delivery and Support for Polk County inmates with two or more arrests in 12 months, providing community paramedic services and certified recovery peer specialists.
• Intensive Family Centered Care Program (IFCC) Free in-home parenting and family counseling using the Strengthening Families evidence-based curriculum for families with substance use risk, lasting 10-12 weeks and offered in-home or office.
• Jersey Commons (Affordable Supportive Housing) 68-unit affordable supportive housing development in Winter Haven, FL developed in partnership with Blue Sky Communities and CASL, offering on-site primary care and behavioral health services with units reserved for high-need individuals and those exiting foster care.

Quantifiable outcome

• 93% non-re-arrest rate at 90-day follow-up; 50% decrease in persons who used alcohol or drugs in the last 30 days
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

16 partnerships are on record, tiered core and minor.

• Blue Sky CommunitiescoreStrategic or Co-development Partner · 5 August 2022Blue Sky Communities is a Tampa-based affordable housing developer (formed 2012) and lead developer for Jersey Commons, a 68-unit affordable housing project in Winter Haven. Blue Sky has developed four communities in Polk County. Partnered with Tri-County and CASL for housing development and construction.
• Community Assisted and Supportedive Living, Inc. (CASL)coreStrategic or Co-development Partner · 5 August 2022CASL has been developing permanent supportive housing since 1999 and operates in seven Florida counties. Co-owner of Jersey Commons alongside Tri-County, providing supportive services. CASL CEO Scott Eller cited synergies between the agencies as rationale for partnership.
• Polk CountycoreOthersPolk County government partnership — includes Polk County Board of County Commissioners (Health and Human Services Division) for STARR and Helping HANDS programs; and Polk County Sheriff's Office for JASA, STARR, and jail mental health housing.
• Polk County Sheriff's OfficecoreStrategic or Co-development PartnerLong-standing partnership with Sheriff Grady Judd for JASA (In-Jail Substance Abuse Treatment) and STARR (Substance Treatment Advocacy Recovery and Reentry) programs. Sheriff Judd is a past Friend of TCHS honoree and board advisory council member. Partnership includes Helping HANDS jail transition program.
• Florida Department of Children and FamiliescoreOthersDCF-licensed substance use disorder and behavioral health services provider; Tri-County is the primary lead provider in Polk County. Sponsored in part by the State of Florida Department of Children and Families.
• Florida Department of Highway Safety and Motor Vehicles (DHSMV)coreOthersTri-County contracts with DHSMV to operate DUI Programs (Level I & II classes, substance use evaluations), Special Supervision Services, Ignition Interlock Device monitoring, and driver improvement programs across Polk, Highlands, and Hardee Counties.
• Central Florida Behavioral Health NetworkcoreStrategic or Co-development PartnerTri-County CEO Bob Rihn served as Past President and current Board member. Network provides 5-Star Performance Awards to Tri-County. Collaboration on behavioral health system-wide initiatives and funding.
• Central Florida HealthcarecoreStrategic or Co-development PartnerTri-County provides integrated behavioral health services at four Central Florida Healthcare primary care clinic locations: Lakeland (1129 N. Missouri Ave), Mulberry, Winter Haven (1514 1st St), and Lake Wales (305 W Central Ave). Services include case management, individual therapy, family therapy, psychiatric evaluation, and medication monitoring.
• Lakeland Regional HealthminorStrategic or Co-development PartnerPartner in STARR program, Helping HANDS jail transition program, and integrated behavioral health services. Provides healthcare services to Jersey Commons residents and jail inmates.
• Peace River CenterminorStrategic or Co-development PartnerCollaboration partner in STARR and Helping HANDS programs for Polk County, providing behavioral health services as part of the jail transition and community reentry ecosystem.
• Florida Behavioral Health AssociationminorStrategic or Co-development PartnerTri-County CEO Bob Rihn serves on the FBHA Board. Collaboration on statewide behavioral health policy and advocacy.
• NAMI Florida (National Alliance on Mental Illness)minorStrategic or Co-development PartnerSTARR program partner providing NAMI Recovery in Reach Peer Specialist Training — a 40-hour certification program that provides career pathway for program participants in the jail reentry setting.
• Heartland for Children & Neighbors to FamilyminorStrategic or Co-development PartnerSTARR program partner providing Fatherhood Engagement blocks of instruction to help participants develop parenting skills and prepare for parenthood.
• Heart for Winter HavenminorStrategic or Co-development PartnerSTARR program partner providing Mental Health First Aid training to program participants, preparing them to recognize and respond to mental health crises in their communities.
• Corizon Health / YesCareminorStrategic or Co-development PartnerHealthcare provider for Polk County Jail; collaboration partner in Helping HANDS jail transition program for healthcare navigation and medication delivery post-release.
• Winter Haven Hospital Center for Behavioral Health (BayCare)minorStrategic or Co-development PartnerSTARR and Helping HANDS program partner providing behavioral health services for jail inmates and Jersey Commons residents.

Scale indicators16 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Peace River Center for Personal Development: A nearby Polk County behavioral health nonprofit that is explicitly a collaboration partner with Tri-County in the STARR, Helping HANDS, and integrated behavioral health programs. Direct overlap in service line, geography, and customer base (central Florida residents with mental illness and SUD).
• Bridges of America: Florida-based nonprofit operating residential substance abuse treatment and in-jail/offender reentry programs across the state. Comparable as a Florida-anchored correctional/residential SUD provider operating therapeutic community models analogous to Tri-County's New Beginning, Agape, and JASA programs.
• Aspire Health Partners: Central Florida-based nonprofit providing behavioral health, substance use, and housing services across Orange, Osceola, Seminole, and Brevard counties. Comparable as a multi-county behavioral health/SUD safety-net provider with residential and outpatient programs, overlapping Tri-County's service mix and target populations.

Broad incumbents

• Devereux Advanced Behavioral Health: One of the largest U.S. behavioral health nonprofits, headquartered in Florida (Melbourne), serving children, adolescents, and adults with mental health, intellectual/developmental disabilities, and substance use needs. Comparable as a CARF-accredited, multi-program nonprofit with residential and outpatient services, though materially larger and broader in scope.
• Hazelden Betty Ford Foundation: National nonprofit operating a comprehensive continuum of addiction treatment, mental health care, and recovery services across the U.S. Comparable as a long-tenured, CARF-accredited, residential-anchored SUD nonprofit, though with greater geographic scale, higher-acuity programs, and a residential/inpatient orientation.
• Centerstone: One of the largest nonprofit behavioral health providers in the United States, operating across multiple states with a full continuum of mental health, substance use, and crisis services. Comparable as a scaled nonprofit behavioral health incumbent with CARF accreditation and CCBHC designations, though materially larger and geographically broader than Tri-County.

Regional players

• The Centers / Meridian Behavioral Healthcare: North-Central Florida behavioral health nonprofit providing mental health and substance use disorder treatment across Alachua, Bradford, Columbia, Gilchrist, Hamilton, Levy, Suwannee, and Union counties. Comparable as a CARF-accredited multi-county Florida DCF-licensed safety-net behavioral health provider.
• BayCare Behavioral Health: BayCare's behavioral health division operates inpatient, outpatient, and crisis services across West Central Florida including Winter Haven Hospital Center for Behavioral Health (a Tri-County STARR/Helping HANDS partner). Comparable as a Florida regional behavioral health provider with overlapping geographic market and integrated jail/community partnerships.
• Coastal Behavioral Healthcare: Florida-based nonprofit providing behavioral health, crisis, and substance use services in Sarasota and Charlotte counties. Comparable as a regional licensed behavioral health safety-net provider with CARF accreditation, sliding-fee services, and similar DCF/Managing Entity funding sources.

Others

• Central Florida Behavioral Health Network: The Managing Entity that contracts with the Florida DCF and funds Tri-County and other behavioral health providers across Region 1 (Brevard, Citrus, Hardee, Hernando, Highlands, Lake, Marion, Orange, Osceola, Polk, Sumter, and Volusia counties). Comparable as the funding and oversight body for Tri-County's substance use and mental health services, providing 5-Star Performance Awards and policy coordination.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/TriCountyHS
• Facebookfacebook.com/TriCountyHumanServicesInc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tri-County Human Services