Unima 2000 Systemy Teleinformatyczne

What Unima 2000 Systemy Teleinformatyczne does

yarrl S.A. (formerly Unima 2000 Systemy Teleinformatyczne S.A.) is a Kraków-headquartered, Warsaw Stock Exchange-listed (ticker: YRL) Polish IT solutions integrator that has operated for roughly three decades. The company specializes in advanced telecommunications technology, business applications, contact center systems, and analytical/predictive solutions, holding wholly-owned subsidiaries Lockus Sp. z o.o. and Lockus K2 Sp. z o.o. Its core platform competency is Genesys Cloud CX, on which it is a certified Associate/Professional/Specialist partner; this capability is extended with six proprietary applications (Case Management, BI Transfer, Smart CallBack, Interaction Preview, Tag Tool, Contextual Search) and complemented by the Meltemee low-code development platform.

The product portfolio spans an LLM-based AI automation suite (Voicebot, Chatbot, Mailbot, Speech Analytics, Voicebot Trener AI) built on third-party foundation models (GPT, Claude, Mistral), the AISEMA SaaS for Horizon Europe program analytics (jointly developed with Łukasiewicz Research Network's ITECH), and a UC&C hardware/software portfolio covering Avaya, Poly, Logitech, and Zoom. Vertical solutions include e-PIT and Document Validation Gateway for the Polish Ministry of Finance and National Tax Administration (processing millions of PIT declarations annually), OMA digital property statements (2,400 users in Polish public administration), and the SIOKP system for ARiMR farmer subsidies.

Revenue is generated through professional services (Contact Center implementation, software development, IT outsourcing), subscription and SaaS fees (Genesys licensing, AI bots, AISEMA freemium-to-paid), hardware resale (UC&C), and managed Contact Center operations. Sales are sales-led with dedicated directors per technology area, supported by webinars (Akademia yarrl) and direct outreach. Customers span BFSI (BNP Paribas, BGK, Bank Millennium, Velo Bank, Uniqa), retail and fashion (LPP, Black Red White, Jysk, Bonprix, Danone), logistics (DHL, Jeronimo Martins), government (NFZ, ARiMR, GUNB, CIRF), and energy (PGE, Tauron). Compliance posture includes ISO/IEC 27001:2022, ISO 14001:2025, GDPR, PCI DSS, HIPAA, and DORA.

Name

Unima 2000 Systemy Teleinformatyczne

Legal name

yarrl S.A.

Website

https://unima2000.pl

Company type

Public

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

yarrl S.A. is a Kraków-headquartered, Warsaw Stock Exchange-listed Polish IT solutions integrator that designs, implements, and operates Genesys Cloud CX contact centers, LLM-based AI bots, and public-sector digital services for enterprise clients across banking, retail, government, and energy.

Ownership category

akta.pro rank

Product category

Contact Center Software & AI Automation

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Telephone Call Centers (56142), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industries

Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Billing, Payments & Account Administration Centers (BPAAAAAF), VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Contact center solutions
• AI voice automation
• Unified communications
• Low-code platform
• IT outsourcing services

Headquarters

HQ city

Kraków

HQ country

Poland

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Revenue model

1. Contact Center Solutions Implementation: Design, implementation, and integration of Contact Center systems including Genesys Cloud CX, Avaya, and custom solutions. Services include pre-implementation analysis, design, deployment, and ongoing service support.
2. Software Development: Custom software development services including low-code platform (Meltemee), AI bot development (Voicebot, Chatbot, Mailbot), and proprietary Genesys extensions.
3. IT Outsourcing: Provision of external IT specialists to support client IT operations, including project management and specialized IT staffing.
4. AI Bots and Analytics: AI-powered voice, chat, and email automation solutions along with Speech Analytics for contact centers. Available as cloud or on-premise deployments.
5. UC&C Solutions: Unified Communications & Collaboration solutions including Avaya, Poly, Logitech, and Zoom systems for business communication. Includes hardware and software components.
6. AISEMA SaaS: SaaS platform subscription for Horizon Europe program analysis and networking with 7-day free trial available.
7. Call and Contact Center Services: Managed Contact Center services for clients requiring outsourced customer service operations.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Unima 2000 Systemy Teleinformatyczne (operating as yarrl S.A.) is a Kraków-based IT solutions integrator that designs, implements, and supports enterprise contact center platforms (primarily Genesys Cloud CX), AI-powered automation products (Voicebot, Chatbot, Mailbot, Speech Analytics), the Meltemee low-code development platform, the AISEMA SaaS analytics platform, unified communications solutions, and specialized public-sector applications such as e-PIT and OMA. The company serves enterprise and government clients across banking, finance, insurance, retail, logistics, energy, and public administration sectors with a combination of proprietary software products, certified systems integration, IT outsourcing, and managed contact center services.

Product overview

yarrl S.A. (formerly Unima 2000 Systemy Teleinformatyczne) operates as an IT solutions integrator offering a comprehensive portfolio of contact center, AI automation, and enterprise communication products. The core offering centers on Genesys Cloud CX as the primary contact center platform, extended with proprietary applications including Case Management, BI Transfer, Smart CallBack, Interaction Preview, Tag Tool, and Contextual Search. AI-powered automation products include Voicebot (voice automation), Voicebot Trener AI (AI training simulator), Chatbot (conversational AI), Mailbot (email automation), and Speech Analytics (conversation analysis). The company also offers the Meltemee low-code development platform and AISEMA analytics platform for Horizon Europe research funding programs. Vertical solutions span banking, finance, insurance, sales/distribution, energy, public sector, and tax administration (e-PIT, Document Validation Gateway, OMA). UC&C solutions encompass Avaya, Poly, and Logitech hardware integration. Services include software development, IT outsourcing, and contact center operations.

Differentiator

Problem solved

Functional benefit

Brands

• AISEMA: SaaS platform for data analysis and networking within the Horizon Europe framework programme, created in cooperation between yarrl S.A. and ITECH Institute of Innovation and Technology (Łukasiewicz Research Network).
• Meltemee
• Voicebot Trener AI
• Chatbot
• Voicebot
• Mailbot
• Speech Analytics
• UC&C (Unified Communications & Collaboration)
• OMA (Oświadczenia Majątkowe)

Quantifiable outcome

• Millions of PIT declarations processed annually through Document Validation Gateway for National Tax Administration
• +2 more outcomes

Named customers20 records

Segments6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration28 records

AI capability15 records

Feature9 records

Partnerships

Five partnerships are on record, tiered core and minor.

• GenesyscoreTechnology or IntegrationCertified Genesys partner with over 5 years of Genesys Cloud CX implementation experience. yarrl provides implementation, configuration, integration with CRM/ERP/helpdesk systems, training, and SLA-based technical support. The company creates proprietary applications extending Genesys functionality including Case Management, BI Transfer, Smart CallBack, Interaction Preview, and Tag Tool.
• AvayacoreTechnology or IntegrationAvaya solutions offered including Avaya Aura for large organizations, Avaya IP Office for SMBs, Avaya Meetings for on-premise video conferencing, and Avaya Spaces for cloud-based collaboration. yarrl provides professional audio and video communication systems for business adapted to various work modes.
• ITECH Instytut Innowacji i Technologii (Łukasiewicz Research Network)coreStrategic or Co-development PartnerStrategic co-development partnership for AISEMA platform - a SaaS program for data analysis and networking in the Horizon Europe program. AISEMA provides in-depth data analysis with graphical presentation and facilitates networking between companies, organizations, and universities. EUR 95.5 billion allocated for Horizon Europe program objectives.
• 4AUDYT Sp. z o.o.minorOthersExternal audit firm providing statutory audit services for yarrl S.A. Located at 7/1 Skryta Street, 60-779 Poznań. Company follows auditor rotation policy with maximum 5-year term for key experts.
• Silky CoderscoreStrategic or Co-development PartnerSoftware house partnership in LPP cloud customer service center project. Silky Coders forms the technological foundation of LPP capital group brands (Reserved, Cropp, House, Mohito, Sinsay) providing digital solutions for nearly 22,000 employees across Poland, Europe, Asia, and Africa.

Scale indicators8 records

Recent moves2 records

Expansion highlights6 records

Broad incumbents

• Asseco Poland S.A. Leading Polish IT software and services group serving banks, public administration, and enterprises with a broad portfolio including banking, ERP, and integration services. Comparable as a domestic Polish IT integrator competing for the same Genesys-adjacent and government contracts, though at vastly larger scale.
• Capgemini Polska: Global systems integrator with a significant Polish delivery footprint offering enterprise application, cloud, and customer experience services. Competes with yarrl for larger Genesys/CX transformation engagements and IT outsourcing mandates in Poland.
• Atos Poland: Global digital services firm with Polish operations across cloud, workplace, and customer experience. Overlaps with yarrl on UC&C, contact center modernization, and managed services for Polish enterprises and public sector.
• Five9: Global cloud contact center as a service (CCaaS) vendor competing directly with the Genesys Cloud CX platform that yarrl resells and integrates. Relevant as a platform-level alternative that shapes end-customer procurement choices against Genesys-based solutions.

Others

• Genesys: Global cloud customer experience and contact center platform vendor whose Genesys Cloud CX product is the primary platform yarrl implements and extends. Relevant as both partner and competitive backdrop — Genesys' direct sales motion and native AI capabilities shape yarrl's available market.

Direct peers

• Transition Technologies S.A. Polish IT services and software company focused on industry, energy, and AI/cloud engineering. Comparable in scale (hundreds of engineers), Polish origin, and enterprise/government customer mix, with growing AI capabilities adjacent to yarrl's AI bot portfolio.
• Britenet Sp. z o.o. Polish IT services and outsourcing company providing custom software, IT staffing, and digital transformation. Comparable as a mid-sized Polish IT services firm targeting enterprise and BFSI clients, though without the Genesys-specialist focus.
• CC Engineering (CC Engineering Group): Polish/European Genesys-certified contact center integration specialist competing head-to-head with yarrl on Genesys Cloud CX projects for enterprises and government in CEE. Most direct comparable in scope, customer profile, and certification footprint.
• Comarch S.A. Large Polish IT solutions company offering proprietary software and integration services across BFSI, telecom, retail, and public sector. Directly comparable to yarrl in terms of Polish enterprise IT services footprint, multi-vertical coverage, and product-led approach (Comarch has its own CRM/loyalty/CC platforms), though at substantially larger scale.

Emerging players

• SentiOne: Polish conversational AI and social listening platform offering AI chatbots and voicebots for enterprise customer service. Directly competitive to yarrl's Voicebot/Chatbot/Mailbot products and a domestic AI-native alternative in the Polish market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Unima 2000 Systemy Teleinformatyczne