Name

FSI Outsourcing

Legal name

FSI Outsourcing Limited

Website

https://fsioutsourcing.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Office Administrative Services (5611), Business Support Services (5614)

SIC

Services-Help Supply Services (7363), Services-Facilities Support Management Services (8744), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Offshore Development Center (ODC) / Dedicated Team Services (BPAEAMAL)

akta.pro secondary industries

Service Desk & ITSM Outsourcing (BPAEAMAF), Accounts Payable (Invoice Processing, 2/3-Way Match, Vendor Payments) (BPAAAGAA), B2B Appointment Setting & SDR/BDR Outsourcing (BPAAADAA)

Keywords

• Business process outsourcing
• Staff augmentation services
• Mortgage processing outsourcing
• Call center outsourcing
• Back office support services

Headquarters

HQ city

Lusaka

HQ country

Zambia

HQ region

Africa

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Outsourcing & BPO Services: Revenue generated through professional outsourcing contracts providing staff augmentation, back-office support, and specialized business process outsourcing services to enterprise clients. Services are delivered remotely from Zambia with teams functioning as remote offices for clients, billed through service contracts that may be per-seat, per-transaction, or project-based depending on client requirements.
2. Staff Augmentation: Staff augmentation model where FSI provides trained professionals to work as extensions of client teams. Revenue is generated through service fees for professional staff, with pricing based on roles, volume, and complexity of services delivered.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

FSI Outsourcing provides staff augmentation and business process outsourcing services from Zambia and Malawi to international enterprise clients, primarily in the US financial and real estate sectors. Its offerings include inbound call center, mortgage underwriting and servicing, real estate and property management, IT managed services, accounting and bookkeeping, back office support, digital marketing, lead generation, HR outsourcing, legal processing, data entry, telemarketing, knowledge process outsourcing, data analytics, and quality assurance. Delivered via dedicated remote teams that function as extensions of client onshore operations under professional management and SLAs.

Product overview

FSI Outsourcing is a business process outsourcing (BPO) and staff augmentation company headquartered in Zambia, operating as a platform of 18 distinct service offerings. The company's core product portfolio includes customer service solutions (Inbound Call Center Services with 24/7 support), financial services (Accounting & Bookkeeping, Mortgage Services, Underwriting Services), technology services (Information Technology Services, Data Analyst Services, Data Entry Services), real estate services (Real Estate & Property Management including Airbnb management), and operational support services (Back Office Support, Quality Assurance, Legal Processing, HR Outsourcing, Knowledge Process Outsourcing, Lead Generation, Telemarketing, Writing Services). The company positions itself as a staff augmentation provider where client teams function as remote offices with professional management, delivering services primarily to the US financial and real estate sectors from operations in Zambia and Malawi.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Call Center Services 24/7 inbound call answering, text, and email customer support with advanced call routing, first-call resolution, detailed reporting, and analytics for residential and business purpose loans, delivered as a remote team extension to client operations.
• Underwriting Services Professional underwriting outsourcing covering risk assessment, mitigation, loan and foreclosure underwriting analysis, prefunding quality control, mortgage servicing, operations support, regulatory compliance, policy review, and loss mitigation for lenders and servicers.
• Information Technology Services Outsourced IT and managed services including infrastructure management, data analytics, cybersecurity network management, IT consulting, ISO 27001 certification support, and PBX management for enterprise clients.
• Accounting and Bookkeeping Services Outsourced accounting and bookkeeping including bookkeeping, financial reporting, payroll processing, budgeting, forecasting, and audit and compliance support for businesses.
• Mortgage Services Comprehensive mortgage outsourcing spanning mortgage underwriting, foreclosure underwriting, mortgage funding, mortgage servicing, HMDA specialist support, and operations support for lenders and servicers.
• Digital Marketing Services Full-service digital marketing including strategic planning, search engine optimization, social media management, pay-per-click advertising, content marketing, and email marketing campaigns.
• Back Office Support Services Comprehensive back office BPO and data management for the mortgage industry including default servicing, escrow management, title searches, quality assurance, quality control, draft documents, legal document processing, and project management.
• Real Estate and Property Management Services Full-service real estate property management including maintenance coordination, property management, title searching, escrow specialization, home sales, home repair management, rental collections, leasing and renewals, vendor procurement, and Airbnb management.
• Quality Assurance Services Quality assurance and quality control services including process optimization, quality control monitoring, and comprehensive testing for functionality, performance, and compatibility.
• Telemarketing Services Telemarketing, telesales, and cold calling services including outbound calling campaigns for lead generation and market research, and inbound customer support.
• Legal Processing Services Legal processing services including document processing, contract reviews, and compliance checks for businesses across various legal frameworks.
• Writing Services Professional writing, proofreading, and editing services including copywriting, communication strategy development, and proofreading and editing for business documents.
• HR Outsourcing Services Comprehensive human resource outsourcing including talent management, payroll processing, compliance management, and recruitment services.
• Data Entry Services Data entry and data processing services including data input, data processing, and comprehensive data management for businesses.
• Lead Generation Services B2B lead generation and customer acquisition services including strategic lead identification, nurturing, and compliance management.
• Knowledge Process Outsourcing Services Knowledge process outsourcing including information management, research, and analytics services for informed decision-making.
• Data Analyst Services Data analyst and data science services including data management, data analysis, and data insights to simplify and optimize data-driven decision-making processes.

Quantifiable outcome

• Teams consistently achieving and often surpassing production levels of onshore counterparts following comprehensive training
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Sama: Impact sourcing social enterprise BPO delivering data annotation, AI, and back-office services from Africa and other emerging markets. Closely comparable social enterprise model, mission-driven talent development, and Africa delivery footprint aligned with ESG-conscious enterprise buyers.
• Hinduja Global Solutions: Global BPO firm with strong US customer base across financial services and back-office operations, delivering from offshore locations. Competes for similar US enterprise outsourcing contracts with comparable call center, back-office, and mortgage vertical capabilities.
• Foundever: Large global contact center and BPO provider (formed from Sitel/TTEC contact center businesses) serving enterprise customers including financial services and mortgage sectors. Directly competes for the same outsourced call center and customer support workloads.
• TaskUs: Digital-first BPO specializing in customer experience, trust and safety, and back-office operations for US tech and financial services clients. Comparable offshore delivery model, staff augmentation positioning, and focus on enterprise digital workflows.
• Concentrix: Global BPO leader with extensive offshore delivery for US financial services and mortgage clients. Directly competes for the same enterprise outsourcing contracts FSI targets, with comparable customer service, back-office, and digital offerings delivered from multiple geographies.
• WNS Holdings: India-headquartered global BPO with well-established US mortgage servicing, underwriting, and financial services verticals. Closely comparable customer profile and vertical depth in US mortgage operations.
• TTEC: US-headquartered digital customer experience and BPO firm with global delivery centers serving financial services, mortgage, and real estate clients. Directly comparable business model combining onshore-nearshore-offshore staffing and CX-focused outsourcing services.
• Teleperformance: World's largest customer experience management and BPO provider with deep US enterprise relationships across financial services and real estate. Competes head-to-head for large offshore BPO contracts with multi-country delivery, including Africa operations through subsidiary contracts.
• Sutherland Global Services: Global digital transformation and BPO firm with strong financial services and mortgage vertical expertise and large offshore delivery footprint. Directly comparable vertical specialization in mortgage processing, underwriting support, and back-office services.

Broad incumbents

• Genpact: Large global professional services and digital BPO firm with broad financial services and real estate outsourcing offerings. Operates across a much wider services portfolio at scale, competing for large enterprise digital transformation and process outsourcing mandates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/fsi-outsourcing

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FSI Outsourcing