Sestrea

What Sestrea does

Sestrea is a privately held French IT services company headquartered in Venelles (Bouches-du-Rhône) that provides managed IT support and infrastructure services to very small (TPE) and small-to-medium (PME) businesses in the Southern France (Sud) region. Founded in 2009 with 1–10 employees, the company offers six core service pillars: IT troubleshooting and assistance, IT security, workstations and servers, internet and IP telephony, computer networks, and RGPD (GDPR) data protection compliance. Service delivery combines remote assistance via TeamViewer and on-site interventions within roughly 20 km of headquarters (with a €1/km travel surcharge beyond that), supported by partnerships with Cisco, Dell, Microsoft (Silver Partner since 2022, also Authorized Education Partner), VEEAM, Kaspersky, Cisco Meraki, Keyyo, and Ontrack for data recovery.

Underlying technology consists of standard third-party enterprise solutions resold and configured by Sestrea rather than proprietary platforms. There is no in-house software product, no AI/ML capability, and no disclosed API or SDK surface. The firm is a member of Syntec Numérique, the French digital industry trade body.

Revenue mechanics blend three streams: per-intervention technical support billed in 30-minute increments (with free diagnostics for major failures), all-inclusive monthly maintenance subscriptions priced by IT park size, and hardware resale (computers, laptops, servers, network gear) sourced through vendor partner channels. Go-to-market is sales-led and locally concentrated — primarily via the company website, a phone hotline (Mon–Fri 9h–18h), and referrals through the partner ecosystem — with no evidence of outside-region expansion, outside investment, or material marketing spend.

Name

Sestrea

Legal name

Sestrea

Website

https://sestrea.fr

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

Sestrea is a small regional French IT services firm based in Venelles providing managed IT support, security, networking, telephony, hardware, and GDPR compliance services to TPE/PME businesses in the Southern France (Sud) region.

Ownership category

akta.pro rank

Headquarters

HQ city

Venelles

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Per-Intervention Technical Support: On-demand billing for technical interventions based on duration and complexity. Remote or on-site assistance is charged per intervention, with diagnostic services provided free in case of major failures to allow informed customer decisions.
2. Monthly Maintenance Contracts: All-inclusive monthly subscription contracts covering unlimited remote and on-site interventions, printer maintenance, and priority service. Pricing is calculated based on customer's IT infrastructure size. New equipment purchases and additional services quoted separately.
3. Hardware and Equipment Sales: Sale of computers, laptops, servers, network equipment, peripherals, and related hardware to businesses. Sestrea leverages partner relationships with Dell, Cisco, and other vendors to supply reliable, business-appropriate equipment.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Sestrea is a regional IT services company that manages and supports the entire IT environment of small and very small businesses (TPE/PME) in Southern France. Its core offering covers IT troubleshooting and assistance, security, workstations and servers, internet and IP telephony, computer networks, and GDPR data protection, delivered via remote (TeamViewer) or on-site interventions and structured support contracts.

Product overview

Sestrea is an IT services company providing comprehensive IT support and solutions for businesses in the Sud region of France. Their offering consists of six core service pillars: IT troubleshooting and assistance, IT security, workstations and servers, internet and IP telephony, computer networks, and GDPR data protection compliance. These core services are supported by optional support contract formulas (pay-per-intervention or all-inclusive maintenance) that provide access to technical expertise and priority service. The company also leverages TeamViewer for remote support delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Troubleshooting and Assistance (Dépannage et Assistance Informatique) Remote or on-site troubleshooting and IT assistance services for businesses, including diagnostic telephone support, corrective maintenance for hardware/software issues, and operational maintenance with system and software updates. Delivered Monday to Friday 9h-18h via phone hotline or remote connection.
• IT Security (Sécurité Informatique) Comprehensive IT security services for businesses including risk diagnostics, backup solutions, firewall installation, antivirus deployment, data encryption, identity and access management, mobile fleet security, supervision, and staff training. Built on partner products such as Kaspersky, VEEAM, and Cisco.
• Workstations and Servers (Postes de Travail et Serveurs) IT hardware selection, sale, and installation of professional computers, laptops, and servers for TPE/PME customers, including operating system updates, antivirus configuration, and peripheral setup. Equipment sourced through Dell, Cisco, and other vendor partners.
• Internet and IP Telephony (Internet et Téléphonie IP) Internet access consulting and IP telephony solutions for businesses including ISP recommendations, internet configuration, website creation and hosting, domain registration, email setup, mobile solutions, PDA/smartphone configuration, videoconferencing, and analog or IP phone systems.
• Computer Networks (Réseaux Informatiques) Network design, construction, and management services for businesses, including wired and wireless professional networks, security strategy consulting, network hardware sales, equipment installation and configuration, cabling, traffic analysis, firewall configuration, IP video surveillance, and VPN setup for remote work.
• GDPR Data Protection (RGPD - Protection des Données) GDPR compliance services for SMEs including compliance audits and action plans, operational support and guidance, and staff training and awareness programs. Sestrea provides a dedicated DPO contact for these engagements.
• Support Formulas (Formules Support) Structured technical support contracts combining on-demand per-intervention billing or all-inclusive monthly maintenance subscriptions, with unlimited remote or on-site interventions, priority service, and included printer maintenance. Monthly pricing is calculated based on the customer's IT infrastructure size, and new equipment or major system changes are quoted separately.

Quantifiable outcome

• 10 years of regional experience serving Sud businesses

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Microsoft Silver PartnercoreTechnology or Integration · 1 January 2022Achieved Silver Partner status with Microsoft in 2022, demonstrating advanced competencies in Microsoft solution deployment and customer satisfaction.
• CiscocoreTechnology or IntegrationCisco partnership for hardware and network solutions. Sestrea offers Cisco networking equipment, infrastructure solutions, and professional services to business customers.
• VEEAMcoreTechnology or IntegrationVEEAM ProPartner Registered status for backup solutions. Sestrea provides VEEAM-powered data backup and recovery services to customers.
• DellcoreTechnology or IntegrationDell Authorized Partner for office and server hardware. Sestrea procures and supplies Dell computers, laptops, and server solutions for business customers.
• KasperskycoreTechnology or IntegrationKaspersky Registered Partner for antivirus and cybersecurity solutions. Sestrea supplies, installs, and configures Kaspersky security products.
• MicrosoftcoreTechnology or IntegrationMicrosoft Authorized Education Partner. Sestrea provides Microsoft solutions including Office 365 and G Suite, with educational pricing available for qualifying institutions.
• Cisco MerakicoreTechnology or IntegrationCisco Meraki Partner for cloud-managed IT solutions. Sestrea implements Meraki's cloud-based networking, security, and mobile device management solutions.
• Syntec NumériqueminorOthersMember of Syntec Numérique, the French digital industry association. Membership indicates industry standing and adherence to professional standards.

Scale indicators2 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Bechtle AG: One of Europe's largest IT resellers and managed service providers, with strong SMB/mid-market focus and vendor partnerships across Cisco, Microsoft, Dell — comparable SMB IT services and hardware resale business.
• Helpline (part of Scalian): French managed services provider specializing in IT support, infrastructure management, and workplace services for SMB and mid-market clients in France — directly comparable to Sestrea's core MSP offering.
• Hardis Group: French IT services and consulting firm providing infrastructure, application management, and digital transformation to mid-market and enterprise clients in France, with overlapping managed services offerings.
• Econocom: French-headquartered IT services and equipment provider serving SMBs and mid-market clients across Europe with managed services, hardware financing, and digital transformation offerings — directly comparable to Sestrea's SMB-focused IT services model.
• SCC (Société Centrale de Courvoisier): Major European IT services and solutions provider, offering managed services, infrastructure, and vendor partnerships across the UK, France, and broader Europe — comparable mix of vendor reselling and managed IT for SMB/mid-market.
• ALSO Group: European IT distribution and services company providing hardware, software, and managed services to resellers and SMB customers, with comparable vendor portfolio and SMB service offerings.

Broad incumbents

• Sopra Steria: Major French IT services group providing consulting, systems integration, and managed services across Europe; significantly larger than Sestrea but competes for mid-market IT services work in France.
• Devoteam: French-headquartered IT consulting and services firm operating across cloud, cybersecurity, and digital transformation; larger and broader portfolio but overlaps with Sestrea on SMB infrastructure and security services.
• Capgemini: Global IT services giant headquartered in France, providing infrastructure managed services, cloud, and digital transformation; the broad incumbent benchmark for French IT services at the upper end of the market.

Regional players

• Konica Minolta Business Solutions France: France-based subsidiary of Konica Minolta providing managed IT, document management, and workplace services to SMBs in France — directly comparable SMB focus and managed services model in the same geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Sestrea
• LinkedInlinkedin.com/company/sestrea

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sestrea