Glad Group

What Glad Group does

Glad Group is an Australian-owned, family-operated integrated property services company founded in 1989, providing cleaning, security, maintenance, and guest services to institutional property owners across Australia and New Zealand. It operates a multi-entity structure comprising Glad Group Services, Glad Maintenance, Auxus (specialty cleaning), and Glad Indigenous, supported by a workforce of more than 2,550 employees speaking 18+ languages. Underlying technology is operational rather than productized: the group runs internal platforms (GladConnect, iClean) for workforce scheduling, service delivery, and asset management, and has transitioned to a paperless workplace. The company's go-to-market is enterprise B2B, with revenue generated through multi-year integrated facilities-management contracts awarded by Australia's largest institutional landlords. Compliance and ESG positioning (EcoVadis Silver, ISO 14001, ISO 9001, ISO 45001, FPAS, WGEA) is a core element of the offering, alongside a stated social-impact agenda including a Reconciliation Action Plan and indigenous services subsidiary.

Name

Glad Group

Legal name

Glad Group

Website

https://gladgroup.com.au

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

251–500 employees

Short description

Glad Group is an Australian integrated property services provider founded in 1989, delivering cleaning, security, maintenance, and guest services to institutional landlords across Australia and New Zealand.

Ownership category

akta.pro rank

Product category

Integrated Property Services

NAICS

Facilities Support Services (56121), Services to Buildings and Dwellings (5617), Nonresidential Property Managers (531312)

SIC

Services-Facilities Support Management Services (8744), Operators Of Nonresidential Buildings (6512)

akta.pro primary industry

Soft Services (Cleaning, Support, Mailroom) (BPABAAAB)

akta.pro secondary industry

Commercial/Office Owners Association Management (BPAJAHAG)

Keywords

• Commercial cleaning services
• Integrated property services
• Building maintenance contractors
• Facility security services
• Guest services management

Headquarters

HQ city

Rockdale

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Integrated Property Services: Bundled delivery of multiple services (cleaning, security, maintenance, guest services) through one cohesive, collaborative structure under a single Integrated Services Manager, providing streamlined customer experience and operational efficiencies.
2. Cleaning Services: High-quality commercial cleaning services for retail, commercial, education, government, and industrial sectors, delivered by trained workforce with eco-friendly products.
3. Security Services: Professional security services including control room operations, frontline security officers, and site supervision for commercial and retail properties.
4. Maintenance Services: Complete suite of maintenance and electrical solutions including electrical, plumbing, roofing, painting, and tenancy fit-outs for commercial and retail assets, delivered by FPAS-accredited team.
5. Guest Services: Guest services delivery as part of integrated service offering for retail and commercial properties.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Glad Group delivers integrated property services to enterprise property owners and managers across Australia and New Zealand through three operating divisions: Glad Group Services (cleaning, security, maintenance, and guest services delivered via a single Integrated Services Manager model), Glad Maintenance (FPAS-accredited fire safety, electrical, plumbing, roofing, painting and tenancy fit-outs), and Auxus (specialized property services). Services are executed onsite by a directly employed workforce of more than 2,550 staff, supported by proprietary technology platforms including GladConnect, the iClean App, and Simpro field management software. Customers include major retail and commercial landlords such as Scentre Group, GPT, AMP Capital, QIC, Investa, and Charter Hall, as well as government, education and industrial facility operators.

Product overview

Glad Group is an Australian-owned property services company founded in 1989, operating as a single unified service offering rather than a platform-plus-modules architecture. The company's core offering comprises three main business divisions: Glad Group Services (delivering integrated cleaning, security, maintenance, and guest services), Glad Maintenance (specializing in fire safety, electrical, plumbing, roofing, and building maintenance with FPAS accreditation), and Auxus (an additional property services venture). The company also operates internal technology platforms including GladConnect for performance management and reporting, the iClean app for cleaning operations, and Glad Academy for staff training. Services are delivered to retail, commercial, education, government, and industrial sectors across Australia and New Zealand, with over 2,550 employees managing customer assets.

Differentiator

Problem solved

Functional benefit

Brands

• Glad Group Services: Integrated property services including cleaning, security, guest services, and maintenance for retail, commercial, education, government, and industrial sectors.
• Glad Maintenance
• Auxus

Products and services

• Glad Group Services (Integrated Property Services) Bundled delivery of cleaning, security, maintenance and guest services through one cohesive team structure under a single Integrated Services Manager, offered to retail, commercial, education, government and industrial property owners across Australia and New Zealand.
• Commercial Cleaning Services Commercial cleaning delivered by a 1,400-strong trained workforce using eco-friendly products for retail, commercial, education, government and industrial facilities.
• Security Services Professional security services including control room operations, frontline security officers, and site supervision for commercial and retail properties, led by State Security Managers across NSW, ACT, VIC/TAS/SA and New Zealand.
• Guest Services / Concierge Front-of-house guest and concierge services delivered as part of the integrated property services bundle for retail centres and A-grade commercial buildings.
• Glad Maintenance (Maintenance and Electrical Solutions) Complete suite of maintenance and electrical solutions delivered by a 70+ tradesperson team covering electrical, plumbing, roofing, painting, tenancy fit-outs, and FPAS-accredited fire safety assessment, design, certification, inspection and testing.
• Auxus Specialized Services Standalone business venture within the Glad Group offering specialized property services, led by a Service Delivery Manager and operating as an adjacent services line for Australian customers.

Quantifiable outcome

• Reduced management layers with single Integrated Services Manager replacing multiple service-specific managers
• +3 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Supply Chain Sustainability SchoolcoreStrategic or Co-development Partner · 20 February 2023Fellow member partnership focused on mitigating modern slavery risks in the property services industry. Hosted in-person Modern Slavery Remediation Workshop in Sydney exploring grievance mechanisms and remediation processes.
• Customer Service Institute of AustraliaminorGTM or Marketing Partner · 4 October 2022Membership in professional institute demonstrating commitment to customer service excellence and providing access to best practices and industry networking.
• Mission AustraliacoreStrategic or Co-development Partner · 1 January 2020National community partnership as part of Supporter Program since 2020, supporting homelessness services and social initiatives. Employees participated in Mission Australia's Hike to End Homelessness.
• Fire Protection Association Australia (FPA Australia)coreStrategic or Co-development PartnerFPAS accreditation scheme partnership through which Glad Maintenance team is qualified as Fire Safety Assessors, enabling delivery of fire systems design, certification, inspection/testing, and fire safety assessment services for property owners.
• BanducoreStrategic or Co-development PartnerIndigenous employment pathway partnership supporting diversity recruitment initiatives and providing employment opportunities for Aboriginal and Torres Strait Islander peoples.
• Melbourne Eastern Group Training (MEGT)coreImplementation/ SI/ Consulting PartnerApprenticeship program partnership providing practical experience, technical skills development, and career pathway support for young tradespeople in the electrical field.
• Apprenticeship SupportcoreImplementation/ SI/ Consulting PartnerPartnership supporting apprenticeship program delivery and trainee development for career progression in trades.
• Wild TechcoreTechnology or IntegrationTechnology partner for Increase Momentum business transformation program, specializing in ERP selection, development and delivery for retail, manufacturing, supply chain and professional services.
• The Bean CounterscoreImplementation/ SI/ Consulting PartnerBusiness process consulting partner helping review and document manual and legacy processes, identifying system efficiencies and supporting right system selection for business transformation.
• Sydney FCminorGTM or Marketing PartnerFootball club partnership connecting with grassroots football community. Paul Reid serves as Community Football Officer strengthening engagement towards company goals.
• Glad IndigenouscoreStrategic or Co-development PartnerStandalone business venture within Glad Group focused on Indigenous employment and procurement, Supply Nation certified, supporting reconciliation commitments.
• AuxuscoreStrategic or Co-development PartnerStandalone business venture within Glad Group offering specialized services, with Adrian Ragen as Service Delivery Manager.
• Gawura Cultural ImmersionsminorStrategic or Co-development PartnerFirst Nations cultural dance and education performers for National Reconciliation Week events, helping educate teams on Aboriginal and Torres Strait Islander cultures.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Cushman & Wakefield: Cushman & Wakefield is a global commercial real estate services firm which now owns Spotless. It offers integrated property services including cleaning, security, and maintenance to enterprise clients — directly competing with Glad Group.
• JLL (Jones Lang LaSalle): JLL is a global real estate services firm providing integrated facilities management, property management, and advisory services. It competes with Glad Group for premium commercial property services contracts in Australia.
• Colliers International: Colliers is a global real estate services firm offering property management and facilities services. It is a comparable competitor for commercial property services for many of the same clients Glad Group serves.
• Knight Frank Australia: Knight Frank is a global property consultancy with property management and integrated facilities services offerings in Australia. It overlaps with Glad Group's commercial property services proposition.
• ISS A/S: ISS is a global integrated facility services leader with significant Australian operations. It directly competes with Glad Group for large enterprise property services contracts across cleaning, security, and maintenance.
• Downer EDI: Downer EDI is a major Australian infrastructure and facilities services provider offering integrated property services, maintenance, and cleaning across commercial and government sectors — competing with Glad Group.
• Sodexo: Sodexo is a global integrated facility services and food services provider with Australian operations. It is a comparable large-scale IFM competitor that bids on many of the same enterprise property services contracts as Glad Group.
• Spotless Group: Spotless is one of Australia's largest integrated facility services providers, acquired by Cushman & Wakefield. It competes directly with Glad Group across cleaning, security, and maintenance for retail and commercial property owners.

Emerging players

• Compass Group: Compass Group is a global contract foodservice and support services provider with growing facilities services exposure. While more focused on food services, its Australian support services division competes for adjacent integrated services contracts.

Direct peers

• Programmed (Programmed Maintenance Services): Programmed is an Australian staffing and maintenance services provider with comparable offerings in property maintenance, cleaning, and integrated workforce solutions. It directly competes with Glad Group in the Australian market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/gladgroupau
• LinkedInlinkedin.com/company/gladgroup

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Glad Group