City of Hampton

What City of Hampton does

The City of Hampton is an independent municipal government in the Commonwealth of Virginia, originally established as Elizabeth Cittie in 1610 and renamed Hampton in 1705, making it one of the oldest continuously governed municipalities in the United States. It operates under a council-manager form with a seven-member elected council and provides a full spectrum of public services to residents, businesses, and visitors, including public safety (police, fire, sheriff), public works, parks and recreation, libraries, public schools, economic development, and housing services.

The city delivers services through a digital ecosystem built on the CivicPlus CivicEngage platform, comprising the MyHampton Smart Payment Portal (tax, fee, and business license payments processed via Virginia Interactive), a 311 Citizen Contact Center, an Online Permits & Inspections Center, a Notify Me subscription notification system, a GovQA-based FOIA portal, and a GIS Web Portal for property and parcel data. Identity is federated through Apple, Google, Facebook, and Microsoft SSO, and the city maintains a dedicated IT department with a stated AI section and Data Service Standards.

Hampton's revenue is derived from a diversified mix of property taxes, business license taxes, sales and excise taxes, user fees, permits, and federal/state grants (including a $50,000 Youth Climate Action Fund grant). Pricing for taxes and fees is publicly disclosed on the city's website and reset annually. GTM is exclusively direct-to-citizen across physical offices, digital self-service, a 311 call center, libraries, community centers, and parks facilities. The city's competitive position is anchored by statutory regulatory authority within its jurisdiction, 400+ years of institutional history (including Fort Monroe and the 1619 African Landing site), and a diversified Sister Cities network across Angola, England, South Korea, South Africa, and France.

Name

City of Hampton

Legal name

City of Hampton

Website

https://hampton.gov

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Hampton is an independent Virginia municipal government providing public safety, public works, education, economic development, and digital civic services to its residents, businesses, and visitors through physical offices, a 311 call center, and the MyHampton online portal.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs (925110), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Local Public Health & Human Services Administration (BPAIACAK), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Parks, Recreation & Cultural Services (BPAIACAI)

Keywords

• Municipal government services
• Public safety services
• Economic development programs
• Parks and recreation
• Citizen engagement platforms

Headquarters

HQ city

Hampton

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Taxes: Real estate and personal property taxes collected from residents and businesses
2. Business Licenses and Taxes: Business license fees, business personal property taxes, and various excise taxes including lodging, food & beverage, and retail sales
3. Permit Fees: Fees for building permits, special event permits, yard sale permits, and various other city permits
4. Federal and State Grants: Grant funding from federal and state governments for various programs and infrastructure projects
5. User Fees: Fees for various city services including parking tickets, trash collection, and recreational facilities

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

The City of Hampton provides municipal government services to residents, businesses, and visitors within Hampton, Virginia. Core services include public safety (police, fire, emergency management), infrastructure maintenance (roads, stormwater, solid waste), parks and recreation, public libraries, economic development, and citizen engagement programs. The city also operates digital service platforms for online payments, permits, FOIA requests, GIS mapping, and notification subscriptions, supported by physical offices, a 311 contact center, and community facilities.

Product overview

City of Hampton operates a digital services ecosystem built on the CivicPlus CivicEngage platform, providing residents access to government services through a unified website and modular online tools. Core offerings include the MyHampton Smart Payment Portal for tax and fee payments, the 311 Citizen Contact Center for service requests, an Online Permits & Inspections Center for construction and event permits, the Notify Me notification subscription system, a FOIA Request Portal for public records, and a GIS Web Portal for property and mapping information. Additional services include the City of Hampton Internship Program (CHIP) and mobile applications. The MyHampton Account system serves as the unified identity layer, while Virginia Interactive handles payment processing and GovernmentJobs.com manages employment applications.

Differentiator

Problem solved

Functional benefit

Products and services

• MyHampton Smart Payment Portal Online payment platform enabling residents to pay parking tickets, personal and business property taxes, real estate taxes, miscellaneous fees, and business license taxes. Supports one-time payments without account registration and registered accounts for billing history and scheduled payments.
• 311 Citizen Contact Center City service hotline for reporting potholes, trash pickup issues, general inquiries, and service requests. Dial 3-1-1 within city limits or 757-727-8311 for outside callers.
• Online Permits & Inspections Center Digital platform for applying for various permits including building, electrical, plumbing, mechanical, zoning, special events, yard sales, and fire permits. Includes online inspection scheduling and request functionality.
• Notify Me Subscription-based notification service allowing residents to receive updates via email or SMS for various city alerts, news, meeting agendas, bid postings, and department-specific announcements.
• FOIA Request Portal Freedom of Information Act request system using GovQA portal for requesting public records. Includes online submission, tracking, and access to commonly requested documents with 5 business day response requirement.
• GIS Web Portal Geographic Information Systems portal providing property information search, parcel viewer, mapping services, and spatial data for city residents and businesses.
• City of Hampton Internship Program (CHIP) Annual summer internship program providing students meaningful hands-on experience in local government. Job postings typically open at beginning of year with eligibility and application details on dedicated webpage.
• Business License Application Online business license tax application system through Virginia AccessGov platform for starting new business operations within Hampton city limits.
• MyHampton Account User account system enabling residents to manage notification subscriptions, save form progress, view billing and payment history, sign up for e-billing, set up scheduled payments, and receive reminders. Supports SSO via Apple, Facebook, Google, and Microsoft.
• Online Council Meeting Videos Video streaming and archive of city council meetings, agendas, minutes, public hearings, and public comment information through Legistar platform.
• Hampton Mobile Apps Collection of mobile applications provided by the city for citizen engagement, including police and general city service apps.
• Sensory Activation Vehicle (SAV) A wheelchair-accessible, climate-controlled mobile sensory space providing a calming environment for individuals with invisible disabilities such as autism, Parkinson's, or PTSD. Available for rental at school functions, sporting events, and community gatherings.
• Youth Climate Action Fund Grant program offering up to $5,000 for climate projects related to land, water, and culture. Funded by a $50,000 Youth Climate Action Fund grant and led by young residents aged 15-24 with youth organization partnership.

Quantifiable outcome

• 81% decrease in homicide rate under Chief Wideman's leadership
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability2 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• The Phoebus PartnershipcoreStrategic or Co-development Partner · 1 December 2024Local organization designated as Virginia Main Street community, receiving specialized services for downtown development including market analysis, economic strategies, design assistance, and facade improvement renderings
• Malanje (Angola)coreStrategic or Co-development Partner · 1 September 2024Sister Cities affiliation established between Hampton and Malanje, Angola. The affiliation traces back to 1619 when Angolan slaves arrived at Point Comfort. Includes cultural exchange and development of African Landing Memorial site.
• Southampton (England)minorStrategic or Co-development PartnerSister Cities partnership for cultural exchange and citizen diplomacy
• Anyang (South Korea)minorStrategic or Co-development PartnerSister Cities partnership for cultural exchange and citizen diplomacy
• Pietermaritzburg (South Africa)minorStrategic or Co-development PartnerSister Cities partnership for cultural exchange and citizen diplomacy
• Verdome (France)minorStrategic or Co-development PartnerSister Cities partnership for cultural exchange and citizen diplomacy
• Virginia Department of Transportation (VDOT)coreStrategic or Co-development PartnerVDOT contractors working on major $78.6 million Wythe Creek Road improvement project including widening, bridge construction, and traffic improvements through fall 2027
• Fort Monroe AuthoritycoreStrategic or Co-development PartnerPartnership for development and preservation of Fort Monroe, including the African Landing Memorial site at Point Comfort
• Virginia Main Street ProgramcoreStrategic or Co-development PartnerState program supporting downtown revitalization, having attracted over $2.6 billion in public and private investment and created over 27,000 jobs since 1985
• Coliseum Central Business Improvement DistrictminorGTM or Marketing PartnerOriginal purchaser of Sensory Activation Vehicle, now donated to the city for accessibility services at public events

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• City of Chesapeake: South Hampton Roads city with similar demographics, similar council-manager structure, and comparable economic development programs. Direct competitor for logistics and residential investment in the region.
• City of Norfolk: Core Hampton Roads municipality with overlapping services, military/naval footprint, and tourism economy. Comparable governance structure (council-manager), similar economic development focus, and direct competition for residents and federal contracting.
• City of Portsmouth: Hampton Roads city with overlapping urban core, naval shipyard adjacency, and similar revenue-mix dependence on property taxes and federal/military dollars. Operates near-identical municipal service portfolio.
• City of Suffolk: Western Hampton Roads city with comparable council-manager governance, public safety footprint, and economic development strategy around logistics and distribution centers. Operates a similar CivicPlus-style digital services stack.
• City of Newport News: Adjacent Hampton Roads city of comparable size and service mix (public safety, public works, parks, libraries, economic development). Operates the same Virginia municipal government framework and competes for the same regional residents, businesses, and federal/military investment.
• City of Virginia Beach: Largest Hampton Roads city; offers the same municipal service bundle and competes directly for tourism, conventions, and residential growth. Most relevant peer on scale of population and budget even though larger.

Regional players

• City of Williamsburg: Smaller historic Virginia city in Hampton Roads region with similar tourism economy, Main Street designation, and heritage-driven identity. Comparable revenue mix leaning on tourism, lodging taxes, and college-affiliated demand.
• City of Alexandria: Virginia city of similar historic character, small-to-mid footprint, and urban-suburban blend. Comparable on council-manager governance, historic preservation focus, and economic development through Main Street-style revitalization.
• James City County: Adjacent county government providing many of the same municipal-adjacent services (public safety, planning, parks) to a suburban population in the same region. Useful peer for governance comparisons even though a county rather than a city.
• City of Richmond: Virginia capital city operating the same municipal service portfolio but at much larger scale and with state-government interaction layer. Relevant for peer comparison on economic development, affordable housing programs, and historic preservation — same statewide policy framework.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/cityofhampton
• YouTubehampton.gov/youtube
• Facebookfacebook.com/HamptonVA
• Instagramhampton.gov/instagram

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Hampton