The Chartered Institute of Loss Adjusters

What The Chartered Institute of Loss Adjusters does

The Chartered Institute of Loss Adjusters (CILA) is a UK-chartered professional membership body founded in 1961, headquartered at Level 23, One Leadenhall, London. It serves loss adjusters, claims handlers, and allied professionals (forensic accountants, quantity surveyors, engineers, lawyers, risk managers) who investigate, manage, quantify, validate, and resolve insurance claims. CILA operates a structured membership hierarchy spanning Student, Ordinary, Certificate, Diploma, Advanced Diploma, Associate (ACILA/MCILA), Fellow (FCILA), and Retired tiers, with annual subscriptions ranging from £25 to £390 plus a £25 joining fee. The organisation delivers its core product through a qualification pathway (Certificate, Diploma, Advanced Diploma, ACS Associate, and Fellow after 5 years of CPD) and supports members via 11 Special Interest Groups covering Property, Business Interruption, Liability, Fraud & Investigation, Cyber & Technology, High Net Worth & Specie, Construction/Energy/Engineering, Subsidence & Surveying, Claims Management, Claimant representation, and Future Focus. Member services include a Document Library, Webinar Library, online learning portal, an e-mentoring platform, and the My CILA self-serve account system.

CILA is a non-profit chartered institute governed by a Council and Executive Committee, with day-to-day operations led by an Executive Director (John Bissell) and led publicly by an elected President (Adam, elected September 2024). Revenue is generated through recurring individual membership subscriptions and one-time qualification/examination fees, supplemented by SIG sponsorships (e.g., Aon as SIG Lead Partner for Construction/Energy/Engineering; Gateley Smithers Pursglove as Property SIG Lead Sponsor) and event income from the annual Claims Professionals' Conference at ICC Birmingham. Distribution is primarily self-serve via online enrolment, with regional employer partnerships and an international partnership with the Institute of Loss Adjusters of South Africa (ILASA) supporting global reach.

Name

The Chartered Institute of Loss Adjusters

Legal name

The Chartered Institute of Loss Adjusters

Website

https://cila.co.uk

Company type

Private

Founded year

1961

Operating status

Operating

Headcount range

1–10 employees

Short description

The Chartered Institute of Loss Adjusters is a UK chartered membership body that delivers professional qualifications (Certificate through Fellow), continuing professional development, and 11 Special Interest Groups for approximately 4,500 loss adjusters, claims handlers, and allied claims professionals globally.

Ownership category

akta.pro rank

Product category

Professional Membership and Qualifications

NAICS

Professional Organizations (81392), Business Associations (813910)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Continuing Education (CE/CPD) & Provider Accreditation Bodies (EDADACAF)

Keywords

• Professional membership body
• Loss adjusting qualifications
• Claims professional certification
• Continuing professional development
• Chartered insurance institute

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Membership Subscriptions: Annual subscription fees from members at various tiers (Ordinary, Student, Qualified, Associate, Fellow, Retired) ranging from £25 to £390 per year depending on membership level and qualifications.
2. Qualification Fees: Revenue from examination and qualification services including Certificate, Diploma, Advanced Diploma, and Associate (ACS) qualifications. Joining fees of £25 apply for new memberships.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

The Chartered Institute of Loss Adjusters (CILA) is a chartered professional membership body that sells tiered individual memberships (Student, Ordinary, Qualified, Associate, Fellow, Retired) and globally recognised loss-adjusting qualifications (Certificate, Diploma, Advanced Diploma, ACS). Members also gain access to a members-only document library, webinar library, online learning, e-mentoring, 11 Special Interest Groups, and an annual Claims Professionals Conference for continuing professional development.

Product overview

The Chartered Institute of Loss Adjusters (CILA) is a professional membership organization offering a structured membership hierarchy ranging from Student to Fellow status, paired with a comprehensive qualification pathway (Certificate, Diploma, Advanced Diploma, Associate (ACS), and Fellowship). The organization provides members with access to an online portal (My CILA) for managing subscriptions and CPD, a document and webinar library for technical knowledge resources, online learning capabilities, and Special Interest Groups (SIGs) covering diverse claims disciplines including Business Interruption, Property, Liability, Construction/Energy/Engineering, Cyber & Technology, Fraud & Investigation, High Net Worth & Specie, Claims Management, Claimant representation, and Subsidence & Surveying. CILA also facilitates professional development through conferences, technical days, and an e-mentoring program.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 14% increase in Certificate qualifiers in 2024
• +1 more outcomes

Named customers22 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core and minor.

• MarshcoreStrategic or Co-development Partner · 10 February 2026Marsh hosted the launch of CILA Cyber & Technology SIG at their London office, marking an important step forward for the profession in addressing cyber incidents and digital disruptions.
• Institute of Loss Adjusters of South Africa (ILASA)coreStrategic or Co-development PartnerPartnership under ILASA leadership with Bryan Moyles to support international expansion and relevance of CILA in Africa and Middle East regions.
• Central England Co-operative LimitedminorGTM or Marketing PartnerCaroline Nichols and James Marriott shared their experience following a ransomware attack at the CILA Cyber & Technology SIG launch event.
• Grant ThorntonminorStrategic or Co-development PartnerChris Ormond co-presented on cyber incident response alongside David Stirling of Crawford & Company at the Cyber & Technology SIG launch.
• Edwin Coe LLPminorImplementation/ SI/ Consulting PartnerSIG sponsor for Claimant SIG, hosting seminars on Enterprise Act 2016 and providing legal expertise on reinstatement cases.
• HawkinsminorImplementation/ SI/ Consulting PartnerSIG sponsor for Liability SIG, hosting drinks after seminars and providing technical expertise in liability investigation.
• Baker TillyminorImplementation/ SI/ Consulting PartnerImogen Swain from Baker Tilly serves on the Construction, Energy & Engineering SIG committee, contributing expertise on energy transition insurance topics.
• Insurance Institute of London (IIL)coreStrategic or Co-development PartnerJoint publication of Business Interruption Policy Wordings 2024 report; joint lectures on Gross Profit topics with London Business Interruption Association.
• London Business Interruption Association (LBIA)minorStrategic or Co-development PartnerJoint lecture with CILA BI SIG on Gross Profit topics at Insurance Institute of London.
• KennedysminorImplementation/ SI/ Consulting PartnerShane Sayers, Partner at Kennedys, provided international lawyer perspective at CILA Conference 2016 on recovery actions in Europe and beyond.
• BLM (Burgess Legal Management)minorImplementation/ SI/ Consulting PartnerHosted CILA Liability SIG seminar on 'Financial Loss & Sporting Liabilities' at their Birmingham offices.
• AugerminorImplementation/ SI/ Consulting PartnerDavid Brewster, Managing Director of Auger, presented workshop on drains for Claims Management SIG hosted in Manchester.
• Gateley Smithers PursgloveminorImplementation/ SI/ Consulting PartnerProperty SIG Lead Sponsor; became carbon neutral in 2022 and progressed to carbon zero program; Andrew Bussey contributed paper on advancing sustainability in property claims.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Emerging players

• Claims and Litigation Management Alliance (CLM): US-based membership organization for claims and litigation management professionals. Comparable as a claims-focused professional community but US-centric and broader in scope (including litigation management), positioning it as an emerging or regional peer.

Broad incumbents

• RIMS (Risk and Insurance Management Society): US-headquartered global professional association for risk managers. Operates a parallel membership/credentialing model in the insurance ecosystem, though focused on the buyer side rather than loss adjusters.
• Chartered Institute of Building (CIOB): UK chartered professional body for construction management. Structurally analogous (chartered designation, tiered qualifications, CPD, member events) but operating in a different professional vertical.
• Chartered Institute for Securities & Investment (CISI): UK chartered professional body for the securities and investment industry. Closely comparable in structure — a UK chartered institute offering tiered qualifications, CPD, and member services — making it a structural analogue in an adjacent financial-services profession.
• The Institutes of Risk Management (The Institutes): A larger US-based professional body offering the CPCU designation and risk/insurance qualifications. Comparable as a chartered professional credentialing organization, though broader in scope (risk and insurance, not loss adjusting specifically).
• Association of British Insurers (ABI): UK insurance industry trade association. Comparable as a UK insurance-sector membership body representing collective industry interests, though broader in membership scope (insurers rather than individual claims professionals).

Direct peers

• Institute of Loss Adjusters of South Africa (ILASA): South Africa's national loss adjusting professional body and CILA's formal mutual-recognition partner. Most directly comparable in scope (loss adjusting only) and a leading example of how CILA's chartered designation is being extended internationally.
• Insurance Institute of London (IIL): A London-based insurance professional body that jointly publishes content and lectures with CILA (e.g., the Business Interruption Policy Wordings 2024 report). Operates as a parallel professional-education forum for London market practitioners.
• Chartered Insurance Institute (CII): The UK chartered body for the broader insurance profession. CII is the most direct peer — both are UK chartered institutes offering professional qualifications, CPD, and member services to insurance-sector professionals, with CII being the more senior/established body that CILA's loss-adjusting-specific qualification ladder complements.

Regional players

• Australian and New Zealand Institute of Insurance and Finance (ANZIIF): Regional professional body for insurance and finance practitioners across Australia and New Zealand. Comparable in offering qualifications, CPD, and member events for insurance claims and underwriting professionals in a different geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/thecila

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

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Frequently asked questions about The Chartered Institute of Loss Adjusters