DCM BioServices

What DCM BioServices does

DCM BioServices is a US-based independent third-party service provider specializing in the maintenance, repair, technical support, and integration of laboratory automation systems used by life sciences organizations. The company services equipment from major OEMs including Beckman Coulter, Agilent, Hamilton, Tecan, and Thermo Fisher Scientific, covering liquid handlers, microplate labelers, and automated workstations. Its customer base includes biotech and pharmaceutical enterprises (Merck, AstraZeneca, OneSource), government research entities (NIH), and academic and clinical laboratories, with the company reporting that it has serviced over 2,000 instruments (with one source citing 3,000+) across more than 200 laboratories nationwide.

The business operates a sales-led, field-service delivery model headquartered in Frederick, MD (43 E South St, Unit 2A), with a nationwide footprint. Revenue is generated through two streams: break/fix repair services billed per engagement, and recurring preventive maintenance contracts (multi-year service agreements) providing scheduled visits and priority support. Pricing is custom-quoted per engagement; no standard tiers are published. Demand generation runs through content marketing (a blog and free technical tutorials), industry events such as the Maryland Tech Council Bio Innovation Conference, and direct phone/email outreach (1-800-240-4593 / [email protected]). On July 6, 2026, DCM BioServices was acquired by Surplus Solutions LLC, a portfolio company of NMS Capital, as part of a build-out of an equipment lifecycle management platform. The company lists 1–10 employees and was founded in 2011.

Name

DCM BioServices

Legal name

DCM BioServices LLC

Website

https://dcmbioservices.com

Company type

Private

Founded year

2011

Operating status

Acquired

Headcount range

1–10 employees

Short description

DCM BioServices provides independent third-party maintenance, repair, technical support, and integration services for laboratory automation equipment (Beckman Coulter, Agilent, Hamilton, Tecan, Thermo Fisher) to biotech, pharmaceutical, research, and clinical laboratories across the United States.

Ownership category

akta.pro rank

Product category

Laboratory Equipment Maintenance and Repair Services

SIC

Laboratory Apparatus & Furniture (3821)

akta.pro primary industry

Process Automation Instrumentation & Control (DCS, Valves, Actuators, Analyzers) (IMAHAHAM)

akta.pro secondary industry

Distributed Control Systems (DCS) (IMAGABAC)

Keywords

• Laboratory automation services
• Equipment maintenance repair
• Preventive maintenance contracts
• Lab equipment servicing
• Life sciences equipment support

Headquarters

HQ city

Frederick

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Technical Service Contracts: Recurring revenue from preventive maintenance contracts that provide ongoing support for laboratory automation equipment. Services include scheduled maintenance visits and priority support.
2. Break/Fix Repair Services: One-time repair services for laboratory automation equipment including liquid handlers, microplate labelers, and other automation systems. Customers request service, receive a quote, and pay for repairs as needed.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

DCM BioServices is an independent third-party service provider offering on-site maintenance, repair, preventive maintenance, technical support, and integration services for laboratory automation equipment. The company services platforms from Beckman Coulter, Agilent, Hamilton, Tecan, and Thermo Fisher Scientific, supporting biotech, pharmaceutical, clinical diagnostic, and research laboratories across the United States.

Product overview

DCM BioServices offers a unified laboratory automation service portfolio centered on maintenance, repair, technical support, preventive maintenance contracts, and integration solutions for life sciences laboratory equipment. The core offering consists of on-site repair and preventive maintenance services for automation platforms from major manufacturers (Beckman Coulter, Agilent, Hamilton, Tecan, Thermo Fisher Scientific). This is complemented by technical training and tutorial resources, including free guides and video tutorials for equipment maintenance and operation. The company was founded in 2011 and was acquired by Surplus Solutions in 2026.

Differentiator

Problem solved

Functional benefit

Products and services

• Laboratory Automation Maintenance and Repair Services Comprehensive on-site maintenance, repair, technical support, and integration services for laboratory automation systems including liquid handlers, microplate labelers, and automated workstations across platforms from Beckman Coulter, Agilent, Hamilton, Tecan, and Thermo Fisher Scientific. Targeted at biotech, pharmaceutical, research, and clinical diagnostic laboratories.
• Preventive Maintenance Contracts Recurring preventive maintenance service agreements that identify and resolve equipment issues before they cause downtime, with scheduled maintenance visits and priority support across major laboratory automation platforms.
• Laboratory Automation Integration Solutions Technical integration services for laboratory automation systems to ensure seamless operation and connectivity within lab workflows, covering equipment setup, configuration, and connectivity across multi-vendor platforms.

Quantifiable outcome

• Over 3,000 instruments serviced across more than 200 laboratories nationwide
• +1 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Surplus Solutions LLCcoreStrategic or Co-development Partner · 6 July 2026DCM BioServices was acquired by Surplus Solutions LLC, a portfolio company of NMS Capital. The acquisition expands Surplus Solutions' technical service capabilities and supports its strategy to build a world-class equipment lifecycle management platform. DCM Bio's expertise covering platforms from Beckman Coulter, Agilent, Hamilton, Tecan, and Thermo Fisher Scientific adds recurring revenue from preventive maintenance contracts to Surplus Solutions' existing customer relationships.

Scale indicators4 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Hamilton Company: OEM of automated liquid handling workstations with a direct service organization. Provides an in-house alternative to DCM's third-party maintenance for Hamilton platforms.
• Revvity: Formerly PerkinElmer, an OEM of laboratory automation instruments (e.g., JANUS liquid handlers) with a global service footprint. Competes with DCM on multi-vendor service contracts spanning Revvity-installed platforms.
• Tecan Group: OEM manufacturer of laboratory automation (liquid handlers, microplate readers) with an extensive captive service network. Competes with DCM on service contracts for Tecan-installed bases and adjacent multi-vendor service opportunities.
• Thermo Fisher Scientific: Global life sciences tools OEM with broad laboratory automation product lines and a large in-house service organization. Competes with DCM for service contracts on its installed base and adjacent multi-vendor labs.
• Agilent Technologies: OEM of laboratory automation including the acquired Velocity11/BioTek platforms, with a global services organization. Direct competitor for service contracts on Agilent- and BioTek-installed instruments.
• Beckman Coulter Life Sciences: Danaher subsidiary and OEM of Biomek liquid handlers and laboratory automation with a global service organization. Represents a key OEM service competitor for one of DCM's core supported platforms.

Direct peers

• Scientific Instrument Services: Independent third-party provider of repair, maintenance, and parts services for analytical and laboratory instrumentation across multiple OEM platforms. Directly comparable as a multi-vendor independent service competitor serving research and biotech labs.

Emerging players

• Azenta Life Sciences: Sample management and lab services provider (formerly Brooks Life Sciences) with growing equipment services and lifecycle management offerings. Comparable as an adjacent platform play targeting similar life sciences lab customers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@dcmbioservices
• Xx.com/dcmbio
• Facebookfacebook.com/dcmbio
• LinkedInlinkedin.com/company/dcmbio

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DCM BioServices