DCM BioServices
DCM BioServices provides independent third-party maintenance, repair, technical support, and integration services for laboratory automation equipment (Beckman Coulter, Agilent, Hamilton, Tecan, Thermo Fisher) to biotech, pharmaceutical, research, and clinical laboratories across the United States.
- Company typePrivate
- Founded2011
- HeadquartersFrederick, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What DCM BioServices does
DCM BioServices is a US-based independent third-party service provider specializing in the maintenance, repair, technical support, and integration of laboratory automation systems used by life sciences organizations. The company services equipment from major OEMs including Beckman Coulter, Agilent, Hamilton, Tecan, and Thermo Fisher Scientific, covering liquid handlers, microplate labelers, and automated workstations. Its customer base includes biotech and pharmaceutical enterprises (Merck, AstraZeneca, OneSource), government research entities (NIH), and academic and clinical laboratories, with the company reporting that it has serviced over 2,000 instruments (with one source citing 3,000+) across more than 200 laboratories nationwide.
The business operates a sales-led, field-service delivery model headquartered in Frederick, MD (43 E South St, Unit 2A), with a nationwide footprint. Revenue is generated through two streams: break/fix repair services billed per engagement, and recurring preventive maintenance contracts (multi-year service agreements) providing scheduled visits and priority support. Pricing is custom-quoted per engagement; no standard tiers are published. Demand generation runs through content marketing (a blog and free technical tutorials), industry events such as the Maryland Tech Council Bio Innovation Conference, and direct phone/email outreach (1-800-240-4593 / [email protected]). On July 6, 2026, DCM BioServices was acquired by Surplus Solutions LLC, a portfolio company of NMS Capital, as part of a build-out of an equipment lifecycle management platform. The company lists 1–10 employees and was founded in 2011.
DCM BioServices firmographics
Firmographics- Name
- DCM BioServices
- Legal name
- DCM BioServices LLC
- Website
- https://dcmbioservices.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Acquired
- Headcount range
- 1–10 employees
- Short description
- DCM BioServices provides independent third-party maintenance, repair, technical support, and integration services for laboratory automation equipment (Beckman Coulter, Agilent, Hamilton, Tecan, Thermo Fisher) to biotech, pharmaceutical, research, and clinical laboratories across the United States.
- Ownership category
- akta.pro rank
DCM BioServices industry classification
Industry- Product category
- Laboratory Equipment Maintenance and Repair Services
- SIC
- Laboratory Apparatus & Furniture (3821)
- akta.pro primary industry
- Process Automation Instrumentation & Control (DCS, Valves, Actuators, Analyzers) (IMAHAHAM)
- akta.pro secondary industry
- Distributed Control Systems (DCS) (IMAGABAC)
Keywords
Where DCM BioServices is headquartered
LocationHeadquarters
- HQ city
- Frederick
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
DCM BioServices business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Supply Chain
Revenue model
- Technical Service Contracts: Recurring revenue from preventive maintenance contracts that provide ongoing support for laboratory automation equipment. Services include scheduled maintenance visits and priority support.
- Break/Fix Repair Services: One-time repair services for laboratory automation equipment including liquid handlers, microplate labelers, and other automation systems. Customers request service, receive a quote, and pay for repairs as needed.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom service quotes based on individual lab needs |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
DCM BioServices product offering
Product offeringCore offering
DCM BioServices is an independent third-party service provider offering on-site maintenance, repair, preventive maintenance, technical support, and integration services for laboratory automation equipment. The company services platforms from Beckman Coulter, Agilent, Hamilton, Tecan, and Thermo Fisher Scientific, supporting biotech, pharmaceutical, clinical diagnostic, and research laboratories across the United States.
Product overview
DCM BioServices offers a unified laboratory automation service portfolio centered on maintenance, repair, technical support, preventive maintenance contracts, and integration solutions for life sciences laboratory equipment. The core offering consists of on-site repair and preventive maintenance services for automation platforms from major manufacturers (Beckman Coulter, Agilent, Hamilton, Tecan, Thermo Fisher Scientific). This is complemented by technical training and tutorial resources, including free guides and video tutorials for equipment maintenance and operation. The company was founded in 2011 and was acquired by Surplus Solutions in 2026.
Differentiator
Problem solved
Functional benefit
Products and services
- Laboratory Automation Maintenance and Repair Services Comprehensive on-site maintenance, repair, technical support, and integration services for laboratory automation systems including liquid handlers, microplate labelers, and automated workstations across platforms from Beckman Coulter, Agilent, Hamilton, Tecan, and Thermo Fisher Scientific. Targeted at biotech, pharmaceutical, research, and clinical diagnostic laboratories.
- Preventive Maintenance Contracts Recurring preventive maintenance service agreements that identify and resolve equipment issues before they cause downtime, with scheduled maintenance visits and priority support across major laboratory automation platforms.
- Laboratory Automation Integration Solutions Technical integration services for laboratory automation systems to ensure seamless operation and connectivity within lab workflows, covering equipment setup, configuration, and connectivity across multi-vendor platforms.
Quantifiable outcome
- Over 3,000 instruments serviced across more than 200 laboratories nationwide
- +1 more outcomes
Companies that use DCM BioServices
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
DCM BioServices technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
DCM BioServices partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Surplus Solutions LLCcoreDCM BioServices was acquired by Surplus Solutions LLC, a portfolio company of NMS Capital. The acquisition expands Surplus Solutions' technical service capabilities and supports its strategy to build a world-class equipment lifecycle management platform. DCM Bio's expertise covering platforms from Beckman Coulter, Agilent, Hamilton, Tecan, and Thermo Fisher Scientific adds recurring revenue from preventive maintenance contracts to Surplus Solutions' existing customer relationships.
Scale indicators4 records
Recent moves4 records
Expansion highlights3 records
DCM BioServices competitors and assessment
Company assessmentBroad incumbents
- Hamilton Company: OEM of automated liquid handling workstations with a direct service organization. Provides an in-house alternative to DCM's third-party maintenance for Hamilton platforms.
- Revvity: Formerly PerkinElmer, an OEM of laboratory automation instruments (e.g., JANUS liquid handlers) with a global service footprint. Competes with DCM on multi-vendor service contracts spanning Revvity-installed platforms.
- Tecan Group: OEM manufacturer of laboratory automation (liquid handlers, microplate readers) with an extensive captive service network. Competes with DCM on service contracts for Tecan-installed bases and adjacent multi-vendor service opportunities.
- Thermo Fisher Scientific: Global life sciences tools OEM with broad laboratory automation product lines and a large in-house service organization. Competes with DCM for service contracts on its installed base and adjacent multi-vendor labs.
- Agilent Technologies: OEM of laboratory automation including the acquired Velocity11/BioTek platforms, with a global services organization. Direct competitor for service contracts on Agilent- and BioTek-installed instruments.
- Beckman Coulter Life Sciences: Danaher subsidiary and OEM of Biomek liquid handlers and laboratory automation with a global service organization. Represents a key OEM service competitor for one of DCM's core supported platforms.
Direct peers
- Scientific Instrument Services: Independent third-party provider of repair, maintenance, and parts services for analytical and laboratory instrumentation across multiple OEM platforms. Directly comparable as a multi-vendor independent service competitor serving research and biotech labs.
Emerging players
- Azenta Life Sciences: Sample management and lab services provider (formerly Brooks Life Sciences) with growing equipment services and lifecycle management offerings. Comparable as an adjacent platform play targeting similar life sciences lab customers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
DCM BioServices social profiles
Digital presenceDCM BioServices financial estimates
Financial estimateRevenue estimate
Valuation estimate
DCM BioServices leadership team
Management profileNumber of profiles
Profiles1 record
DCM BioServices funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
DCM BioServices M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about DCM BioServices
What does DCM BioServices do?
DCM BioServices is an independent third-party service provider offering on-site maintenance, repair, preventive maintenance, technical support, and integration services for laboratory automation equipment. The company services platforms from Beckman Coulter, Agilent, Hamilton, Tecan, and Thermo Fisher Scientific, supporting biotech, pharmaceutical, clinical diagnostic, and research laboratories across the United States.
Is DCM BioServices a public or private company?
DCM BioServices is a private company. It is classified as private equity controlled and is currently acquired.
When was DCM BioServices founded?
DCM BioServices was founded in 2011. It employs 1 to 10 people.
Where is DCM BioServices based?
DCM BioServices is headquartered in Frederick, United States, in the North America region.
How does DCM BioServices make money?
Two revenue lines are on record. Technical Service Contracts are the primary driver. The others are break/Fix Repair Services.
Who are DCM BioServices's main competitors?
Broad incumbents on record are Hamilton Company, Revvity, Tecan Group, Thermo Fisher Scientific, Agilent Technologies and Beckman Coulter Life Sciences. Scientific Instrument Services is listed as a direct peer. Azenta Life Sciences is listed as an emerging player.
Does DCM BioServices have an API?
No public API is recorded for DCM BioServices.
What industry is DCM BioServices in?
DCM BioServices's product category is Laboratory Equipment Maintenance and Repair Services. Its primary akta.pro industry code is IMAHAHAM, Process Automation Instrumentation & Control (DCS, Valves, Actuators, Analyzers), with a secondary code of IMAGABAC, Distributed Control Systems (DCS). Its SIC code is 3821.