What CMAP - Mediation and Arbitration does

CMAP (Centre de Médiation et d'Arbitrage de Paris) is a Paris-headquartered non-profit association (loi 1901) founded in 1995 by the Paris Chamber of Commerce and Industry (CCI Paris) to provide alternative dispute resolution (ADR/MARD) services. It is described as the leader in France and one of the main European centers for commercial conflict management and resolution. The organization's core offerings comprise mediation, arbitration, amicable expertise, conflict prevention services, and consumer mediation compliant with the French Consumer Code. A separate training entity, Institut 131, delivers certification programs for mediators and arbitrators in France and internationally, extending CMAP's reach into practitioner development.

CMAP's services are delivered entirely through human practitioners: a wide panel of certified mediators and arbitrators supported by an in-house team of jurists, with logistics including dedicated meeting rooms for mediation sessions and arbitration hearings. There is no proprietary technology platform, API, or application underpinning the service; value creation rests on procedural framework (published regulations), published fee schedules (barèmes), institutional credibility, and ecosystem relationships with law firms, universities, courts, and professional associations.

CMAP's business model is fee-for-service across multiple transaction-based revenue streams: mediation fees scaled to dispute stakes and complexity, arbitration administrative and procedural fees, consumer mediation (delivered partly via partnership frameworks such as the CNCGP agreement), and professional training fees from Institut 131. Go-to-market relies on enterprise field sales through legal departments and corporate counsel, event-driven demand generation (annual Commercial Mediation Competition, Paris Arbitration Week, FFCM Congress), and community-led practitioner engagement. Customer segments are horizontal, covering enterprises, legal experts (avocats, magistrats), and consumers, with no disclosed revenue concentration.

Name

CMAP - Mediation and Arbitration

Legal name

Centre de Médiation et d'Arbitrage de Paris

Website

https://cmap.fr

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

CMAP (Centre de Médiation et d'Arbitrage de Paris) is a Paris-based non-profit association founded in 1995 by the Paris CCI that provides mediation, arbitration, amicable expertise, consumer mediation, and ADR training through Institut 131 to enterprises, legal professionals, and consumers across France and Europe.

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Mediation Services: CMAP charges fees for mediation services based on published fee schedules (barèmes). The fees are adapted to the stakes and complexity of disputes, allowing parties to anticipate costs in advance.
2. Arbitration Services: CMAP charges fees for arbitration proceedings, including opening fees and administrative costs, regulated by their arbitration rules.
3. Consumer Mediation: CMAP provides consumer mediation services, with partnerships established with companies for consumer dispute resolution under regulatory requirements.
4. Professional Training: CMAP operates Institut 131, a dedicated training institute offering certification programs for mediators and arbitrators in France and internationally.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

CMAP provides alternative dispute resolution services in France, including mediation, arbitration, amicable expertise, and conflict prevention for businesses, legal professionals, and consumers. It also delivers certified training programs through Institut 131 for mediators, arbitrators, lawyers, magistrates, and corporate legal counsel. Operating from Paris, it administers domestic and international commercial dispute resolution cases under its own procedural rules.

Product overview

CMAP (Centre de Médiation et d'Arbitrage de Paris) offers a unified platform of dispute resolution services, comprising five interconnected core offerings: Mediation (conventional, judicial, and consumer), Arbitration, Amicable Expertise, Conflict Prevention, and the Institut 131 Training Programs. Created in 1995 and structured as a 1901 law association, CMAP positions itself as the leader in France and a major European center for commercial conflict resolution. The Mediation service serves as the primary amicable process, supported by Arbitration for binding decisions, Amicable Expertise for technical/financial opinions, and Prevention services for proactive conflict management. Institut 131 provides complementary professional certification training, extending CMAP's reach beyond dispute resolution into practitioner development.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Average judicial litigation in France takes 2-3 years (including appeals), compared to faster resolution through MARD

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered minor and founding.

• LexisNexisminorStrategic or Co-development Partner · 1 January 2026Dr. Jad El Hage, jurist at CMAP's MARD division, published an article in La Semaine Juridique - Entreprise et Affaires (LexisNexis) on arbitration and judicial litigation evolution.
• Les EchosminorGTM or Marketing Partner · 1 January 2026Les Echos published an article on why mediation is increasingly valued by companies for dispute resolution, citing CMAP's 2025 statistics and analysis from Sophie Henry.
• Université Paris 1 Panthéon-SorbonneminorStrategic or Co-development Partner · 1 January 2026Jad El Hage, jurist at CMAP, spoke at Master 2 - Arbitrage, Contentieux et Contrats d'Affaires (Arbitration, Litigation and Business Contracts) at Sorbonne University.
• FFCM (Fédération Française des Centres de Médiation)minorStrategic or Co-development Partner · 1 January 2026CMAP participated in the 1st Mediation Congress organized by FFCM on June 11-12, 2026 in Marseille, representing by Sophie Henry.
• Clifford Chance ParisminorStrategic or Co-development Partner · 1 January 2026CMAP organized a conference on 'Processualisation of arbitration and contractualization of judicial litigation' with support from Clifford Chance Paris during Paris Arbitration Week 2026.
• Meltem AvocatsminorStrategic or Co-development Partner · 1 January 2026CMAP hosted and participated in a conference organized by Meltem Avocats during Paris Arbitration Week 2026 on 'Negotiating during arbitration - Opportunities, strategies and securing agreements'.
• COCEF (Chambre Officielle de Commerce d'Espagne en France)minorStrategic or Co-development Partner · 1 January 2026Sophie Henry and Dr. Jad El Hage spoke at COCEF on mediation and conflict resolution between France and Spain, addressing advantages of mediation in Franco-Spanish commercial relations.
• AFJE (Association Française des Juristes d'Entreprise)minorStrategic or Co-development Partner · 1 January 2026AFJE published a special edition of Juriste d'Entreprise Magazine dedicated to mediation, with CMAP featuring prominently in the coverage.
• HOCHE AvocatsminorStrategic or Co-development Partner · 1 January 2026HOCHE Avocats has been a longstanding partner of CMAP's Commercial Mediation Competition and advocates for mediation adoption.
• CNCGP (Compagnie Nationale des Conseils en Gestion de Patrimoine)minorChannel Partner/ Reseller/ Distributor · 1 January 2023CNCGP signed a framework agreement for consumer mediation with CMAP, providing controlled costs and a single mediator for all CGP activities.
• Cabinet MEDICIminorStrategic or Co-development Partner · 1 January 2021Cabinet MEDICI, founded on excellence and ethical engagement values, has MARD at the core of their practice and partners with CMAP.
• CCI EssonneminorGTM or Marketing Partner · 1 January 2020CCI Essonne partnered with CMAP for a webinar on 'Conflicts between companies: what if you used mediation?' featuring Sophie Henry as speaker.
• Université PARIS SACLAY (MACI)minorStrategic or Co-development Partner · 1 January 2020CMAP collaborates with the Master Arbitrage et Commerce International (MACI) created by Thomas Clay, regularly ranked among the world's best arbitration programs.
• Tribunal Judiciaire de Nanterre - Cercle des MARDminorStrategic or Co-development Partner · 1 January 2020CMAP participated in the creation of the Cercle des Modes Alternatifs de Règlement des Différends at the Nanterre Judicial Court in January 2020, with Bérangère Clady representing CMAP.
• Chambre de commerce et d'industrie de Paris (Paris CCI)foundingStrategic or Co-development Partner · 1 January 1995CMAP was created in 1995 by the Paris Chamber of Commerce and Industry, establishing its foundational relationship and institutional backing. The CCI established CMAP as an association under the 1901 law.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ICC International Court of Arbitration: Also headquartered in Paris and the dominant global institution for international commercial arbitration. Directly comparable as a French-rooted ADR institution offering mediation and arbitration under published rules, though operating at much greater international scale than CMAP.
• Hong Kong International Arbitration Centre (HKIAC): Major international ADR institution administering arbitration and mediation. Comparable to CMAP as a chamber-style ADR center serving cross-border commercial disputes under published rules and fee schedules.
• LCIA (London Court of International Arbitration): One of the world's leading international arbitration institutions. Directly comparable to CMAP as a chamber administering commercial arbitration and mediation under formal rules, with a similar institutional structure and published fee schedules.
• Stockholm Chamber of Commerce Arbitration Institute (SCC): Major European arbitration and mediation institute. Comparable to CMAP as a non-profit chamber-administered ADR body offering arbitration, mediation rules, and certified mediator panels for cross-border commercial disputes.
• Singapore International Arbitration Centre (SIAC): Asia's leading international arbitration institution with expanding mediation services. Comparable to CMAP as a rules-based ADR institution with panel arbitrators/mediators, though operating at a global rather than regional scale.
• Centre de Médiation et d'Arbitrage (CEPANI - Belgium): Belgian center for mediation and arbitration established by the Federation of Belgian Enterprises. Directly comparable to CMAP as a chamber-founded European ADR center offering commercial mediation, arbitration, and amicable expertise.
• CPR Dispute Resolution: US-based ADR institution offering commercial mediation and arbitration administered services. Comparable to CMAP as a rules-based ADR center with published procedures and panels of neutrals for commercial disputes.
• American Arbitration Association / ICDR: Largest US-based ADR provider offering commercial arbitration and mediation through ICDR for international matters. Comparable to CMAP as a full-service ADR institution with panel arbitrators, established rules, and sector-specific programs.

Broad incumbents

• Chartered Institute of Arbitrators (CIArb): Global professional body for arbitrators, mediators, and adjudicators. Comparable to CMAP's Institut 131 as a training and certification body for ADR practitioners, though CIArb operates as a membership institution rather than administering cases directly.

Emerging players

• Fédération Française des Centres de Médiation (FFCM): Federation of French mediation centers organizing the national Mediation Congress. Comparable to CMAP as a French mediation ecosystem player, though representing competing centers rather than a single dominant institution; both compete for the same French commercial mediation demand pool.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/cmap_med_arb
• LinkedInlinkedin.com/company/cmap-centre-de-m%C3%A9diation-et-d'arbitrage-de-paris

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about CMAP - Mediation and Arbitration