What CPR Dispute Resolution does

CPR Dispute Resolution Services LLC is a New York-based alternative dispute resolution (ADR) provider and a subsidiary of the International Institute for Conflict Prevention & Resolution (CPR Institute), a non-profit ADR think tank founded in 1977. The company administers arbitration, mediation, and hybrid dispute resolution processes for commercial disputes, serving multinational corporations, employers, and parties in vertical-specific matters including banking, cannabis, employment, energy/oil & gas, and healthcare/life sciences. Core offerings include administered arbitration, non-administered arbitration, fast track arbitration (90-180 days), mediation, concurrent mediation-arbitration, appointing services, and fundholding, alongside a curated Panel of 575+ Distinguished Neutrals across 30+ specialty panels spanning 35 countries and 40+ languages.

The technology backbone is the Complete Case platform, an ISO 27001-certified end-to-end digital environment built on Immediation technology that handles secure communication, document storage, neutral selection, integrated video conferencing purpose-built for arbitrations and mediations, and payment processing. The platform is accessed at app-us.immediation.com and represents a 2022 digital transformation milestone following decades of primarily procedural rules-based service delivery. CPR also partners with FTI Consulting for remote proceedings hosting and ADR Notable for neutrals' case management tooling.

The business model is fundamentally transactional. CPR generates revenue from filing fees scaled to amount in controversy, case administrative fees per the Pricing and Fees Schedule, neutral administrative fees (annual fee per panel plus 5% of fees earned on CPR matters), and venue rental (USD 5,000/day with FTI Consulting at a 16% discount). GTM is sales-led via direct engagement with corporate counsel and law firms, supported by the CPR Institute membership network, thought leadership content, training programs, and active LinkedIn presence. CPR does not disclose revenue, operates with only 8 employees, and has administered thousands of cases representing billions of dollars in dispute value worldwide.

Name

CPR Dispute Resolution

Legal name

CPR Dispute Resolution Services LLC

Website

https://drs.cpradr.org

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

1–10 employees

Short description

CPR Dispute Resolution Services LLC is a New York-based alternative dispute resolution provider and subsidiary of the CPR Institute, administering arbitration, mediation, and hybrid processes for multinational corporations and employers across 30+ specialty panels in 35 countries.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

SIC

Services-Legal Services (8111)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

Keywords

• Arbitration services
• Mediation services
• Alternative dispute resolution
• Commercial dispute resolution
• Neutral panel services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Filing Fees: Fees charged to filing parties at the time of filing a matter, based on amount in controversy. Payment with credit card is required to file a matter.
2. Administrative Fees: CPR charges a Case Administrative Fee as set forth in the Pricing and Fees Schedule. CPR reserves the right in special circumstances to adjust the Administrative Fee based on developments in the proceeding.
3. Neutral Administrative Fees: Neutrals located in the US pay an annual Neutral Administrative Fee based on the number of Panels on which they are listed, as well as 5% of fees earned on CPR matters to which they are selected.
4. Venue Rental: CPR has a private conference room and breakout rooms available for mediation, charged at daily hosting fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

CPR Dispute Resolution Services administers arbitration, mediation, and other alternative dispute resolution (ADR) proceedings for commercial parties. It supports the full lifecycle of a matter through its Complete Case digital platform, a vetted Panel of Distinguished Neutrals across 30 specialty panels, and ancillary services including appointing services, fundholding, and dispute prevention and management.

Product overview

CPR Dispute Resolution Services is a comprehensive dispute resolution provider offering both administered and non-administered arbitration, mediation, and hybrid processes. The core offering includes the Complete Case digital platform for end-to-end case management (filing, secure communication, document storage, neutral selection, and integrated videoconferencing), supported by a Panel of 575+ Distinguished Neutrals across 30 specialty panels. Resolution timelines range from 90 days (Fast Track) to an average of 14.4 months (administered arbitration). Additional services include appointing services, fundholding, model clauses, and training programs. CPR serves clients across banking, employment, energy, healthcare, and other sectors in 35 countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Administered Arbitration CPR-administered arbitration where CPR provides full case administration including arbitrator selection assistance, challenge resolution, award review, mediation queries, and process management. Average commercial arbitration case completion of 14.4 months.
• Non-Administered Arbitration Arbitration rules for parties who prefer to manage the process independently, with CPR providing only discrete functions such as arbitrator selection upon request. Includes domestic and international variants.
• Fast Track Arbitration Accelerated arbitral process designed to deliver an award within 90-180 days after tribunal constitution. Default timeline is 90 days unless parties agree otherwise.
• Mediation Non-binding dispute resolution process where parties work toward mutually agreed settlement terms with the assistance of a CPR neutral mediator. Can be combined with arbitration through CPR's Concurrent Mediation-Arbitration option.
• Concurrent Mediation-Arbitration Hybrid process allowing parties to pursue mediation and arbitration in parallel, maximizing settlement opportunities while maintaining the arbitration timeline.
• Appointing Services CPR assists parties in selecting and appointing arbitrators or mediators when parties cannot agree or as otherwise needed, leveraging its Panel of Distinguished Neutrals.
• Fundholding CPR manages and holds funds during arbitration proceedings to ensure secure handling of deposits and payments.
• Panel of Distinguished Neutrals Curated roster of 575+ arbitrators and mediators across 30 specialty panels covering multiple practice areas, from 35 countries speaking 40+ languages. 42% self-identify as members of under-represented groups.
• Complete Case Platform Holistic end-to-end digital case management environment built for ADR that handles matters efficiently and securely. Features include secure communication, integrated videoconferencing purpose-built for arbitrations and mediations, organized document storage, and case management.

Quantifiable outcome

• Average commercial arbitration case resolved in 14.4 months from commencement to award
• +3 more outcomes

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Ogletree, Deakins, Nash, Smoak & Stewart, P.C.minorOthersLaw firm sponsor of CPR Institute, supporting the ADR think tank's mission and programs.
• Polsinelli PCminorOthersLaw firm sponsor of CPR Institute, supporting ADR thought leadership initiatives.
• Norton Rose FulbrightminorOthersGlobal law firm sponsor supporting CPR Institute's dispute prevention and resolution programs.
• Microsoft CorporationminorOthersCorporate sponsor of CPR Institute supporting ADR initiatives.
• ImmediationcoreTechnology or IntegrationTechnology platform provider powering CPR Dispute Resolution's Complete Case digital environment for end-to-end dispute resolution management.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/cpr-dispute-resolution

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CPR Dispute Resolution