Macomber Communications and Computer Technology

What Macomber Communications and Computer Technology does

Macomber Communications and Computer Technology (MCCT, Inc.) is a privately held telecommunications equipment manufacturer and systems integrator headquartered in Belmont, New Hampshire (Lakes Region). The company designs, manufactures, sells, and supports proprietary IVR platforms (Titan I, II, and III) and the Millennium Digital Communications Platform (PBX/key/hybrid switching), alongside a portfolio of call-center and voice-processing modules including Automatic Call Distribution, Computer Telephony Integration servers, unified messaging, voice mail, and wireless in-building handsets. MCCT also resells complementary third-party hardware from NEC, Vodavi, eOn Communications, Dialogic, Mitel, Aculab, VXI, EnGenius, and Liebert, enabling the firm to deliver integrated, multi-vendor call center solutions.

The business generates revenue through one-time hardware sales, software licensing, and recurring professional services including 24-hour/365-day technical support (claimed 99.9% uptime, sub-15-minute response time), installation, and one-week training programs. The go-to-market is primarily direct enterprise field sales supplemented by partner referrals. MCCT markets itself as a vendor that does not compete with its customers and emphasizes long-term, win-win relationships.

The company's customer base is small and enterprise-focused, with publicly named accounts including Actel Middle East (Middle East regional representative), Telemark Corporation in Mexico, National Telephone (eight-year relationship), and Keanu Corporation. International presence extends into the Middle East and Mexico via local representatives rather than wholly-owned subsidiaries. The firm appears founder-led by owner Elwin Macomber, with no disclosed institutional funding, parent company, or acquisition history.

Name

Macomber Communications and Computer Technology

Legal name

MCCT, Inc.

Website

https://mcct.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Macomber Communications and Computer Technology (MCCT) is a privately held New Hampshire-based manufacturer and integrator of proprietary UNIX-based IVR platforms (Titan I–III), the Millennium Digital Communications Platform, and supporting call center modules, selling integrated hardware, software, and 24/7 support services to enterprise telecom and call center customers in the US, Middle East, and Mexico.

Ownership category

akta.pro rank

Product category

Telecommunications Equipment and Call Center Solutions

NAICS

Telephone Apparatus Manufacturing (33421), Computer Systems Design and Related Services (54151), All Other Telecommunications (5178)

SIC

Communications Equipment, Nec (3669), Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Service, Support & Contact Center CRM (HDAEAFAC)

Keywords

• Interactive Voice Response
• Call Center Solutions
• PBX Systems
• Telecommunications Equipment
• Computer Telephony Integration

Headquarters

HQ city

Belmont

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of telecommunications equipment including IVR platforms, phone systems, switching equipment, and related hardware components from partners (NEC, Vodavi, eOn, Dialogic, etc.)
2. Software Licenses: Sale and licensing of proprietary software including IVR applications, call center software, voice processing systems.
3. Technical Support Services: 24-hour per day, 7 days a week, 365 days per year technical support. Includes remote troubleshooting, on-site service, and advance replacement program for defective parts.
4. Training Services: One-week training included with purchase of telephone systems or Titan IVR. Training conducted at MCCT facility or on-site. Covers system maintenance, tape backups, voice file updates, and system monitoring.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

MCCT designs, manufactures, and integrates complete call center and business telephone solutions built around its proprietary UNIX-based Titan IVR Platform and Millennium Digital Communications Platform. Offerings include hardware (IVR servers, PBX/key systems, digital telephones, Dialogic voice processing boards), proprietary software (ACD, unified messaging, CTI server, voice mail), installation, one-week training, and 24/7/365 technical support with sub-15-minute response and 99.9% uptime guarantees. MCCT also resells complementary third-party equipment (Mitel, NEC, Vodavi, EnGenius, VXI, Liebert, Best Power) under its own solution umbrella.

Product overview

MCCT is a telecommunications equipment provider and integrator offering a portfolio of phone systems and call center solutions. The core product offerings consist of the Titan IVR Platform (Titan I-III and Titan III) for interactive voice response and call center automation, and the Millennium Digital Communications Platform as a full-featured PBX/key system. These platforms are complemented by add-on modules including the Millennium Voice Processing System (MVPS) for unified messaging, Millennium ACD for call routing, Millennium CTI Server for computer telephony integration, Millennium Wireless (Orbit System) for in-building mobility, and Corsair Voice Mail for automated attendant and messaging. MCCT also resells third-party telecommunications equipment including Dialogic voice processing boards, EnGenius cordless phones, Mitel Networks PBX systems, Liebert power protection systems, and hardware from VXI, Vodavi, NEC, and eOn Communications. The Titan platform operates on UNIX while the Millennium platform runs on Windows-based management interfaces.

Differentiator

Problem solved

Functional benefit

Products and services

• Titan IVR Platform UNIX-based Interactive Voice Response (IVR) platform providing comprehensive voice processing capabilities for call centers, audiotext services, and automated telephone applications. Sold as a standalone server platform with bundled training and 24/7 support.
• Titan III IVR Platform Next-generation IVR platform supporting 240 ports with ten ISDN PRI lines or eight EuroISDN trunks, designed for high-density voice processing applications and sold as a distinct server platform.
• Millennium Digital Communications Platform Full-featured PBX, key system, hybrid, and tandem switch supporting digital and ISDN communications for enterprise voice and data integration, sold as a standalone enterprise telephony platform.
• Dialogic Voice Processing Boards Resold Intel/Dialogic voice processing hardware including SingleSpan, DualSpan, D41, and SS7/Septel boards, providing analog and digital T-1/E-1 ISDN PRI voice processing capabilities for IVR and telephony deployments.
• EnGenius EP-436 Cordless Phone System Resold industrial cordless phone system supporting four lines and 36 handsets using 900MHz digital spread spectrum technology, with two-way radio compatibility and external antenna options for in-building mobility.
• 24/7/365 Technical Support Service 24-hour per day, 7 days a week, 365 days per year technical support service for MCCT-installed equipment, including remote troubleshooting, on-site service, advance replacement of defective parts, and a documented sub-15-minute response time. Sold alongside hardware purchases.
• One-Week Training Service One-week training program bundled with purchase of MCCT telephone systems or Titan IVR, covering system maintenance, tape backups, voice file updates, and system monitoring; delivered at MCCT's New Hampshire facility or on customer site.

Quantifiable outcome

• 99.9% uptime of installed equipment worldwide
• +2 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability8 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core.

• NECcoreTechnology or IntegrationNEC provides switching equipment and telecommunications systems to MCCT. MCCT offers NEC products as part of their complete call center solutions portfolio.
• VodavicoreTechnology or IntegrationVodavi switching products are distributed by MCCT as part of their telecommunications solutions offering.
• eOn CommunicationscoreTechnology or IntegrationeOn provides Millennium Digital Communications Platform, desktop telephones, and voice processing systems distributed by MCCT.
• Dialogic (Intel)coreTechnology or IntegrationDialogic provides voice processing boards, D41 cards, Dual Span and Single Span series, SS7/Septel solutions for MCCT's IVR platforms.
• Mitel NetworkscoreTechnology or IntegrationMitel provides IP phones, SX-200, SX-2000, 3100, 3300 ICP platforms, and video conferencing solutions distributed through MCCT.
• MatrixcoreTechnology or IntegrationMatrix IVR Platform is a key product offered by MCCT as part of their complete call center solutions.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Avaya: Avaya is a long-standing on-prem contact center and PBX vendor competing for the same enterprise customers MCCT serves. Its Aura/AACC/IX Contact Center portfolios mirror MCCT's ACD/IVR offerings.
• eOn Communications: eOn provides the Millennium Digital Communications Platform that MCCT resells and integrates; it also sells direct competing PBX/ACD solutions to similar enterprise call center customers.
• Aspect Software: Aspect is a legacy on-prem contact center vendor with ACD, IVR, and workforce optimization offerings directly competitive with MCCT's Titan/Millennium call center stacks in enterprise deployments.
• Mitel Networks: Mitel is both a core OEM partner of MCCT and a direct competitor in PBX, key systems, and contact center telephony (SX-200/3300 ICP). It sells overlapping hardware/software bundles to enterprise voice customers globally.
• Dialogic (Intel): Dialogic supplies the voice processing boards (D41, DualSpan, SS7/Septel) that power MCCT's Titan platform and also sells competing media processing and UC enablement products to similar telephony integrators.
• NEC Corporation (Enterprise Communications): NEC is a core technology partner for MCCT and a direct competitor offering enterprise PBX, UC, and contact center platforms. NEC's UNIVERGE portfolio overlaps with MCCT's Millennium-based call center solutions.
• Vodavi Communications Systems: Vodavi is both a switching equipment partner distributed by MCCT and a direct competitor in business telephone systems, overlapping in small/medium enterprise telephony deployments.

Broad incumbents

• Genesys: Genesys is a broad incumbent contact center platform provider (cloud and on-prem) competing for the same enterprise voice/IVR workloads. Its PureConnect/Premise and Genesys Cloud offerings bracket MCCT's addressable market.
• Cisco Systems (Collaboration): Cisco's Unified Communications and Webex Contact Center portfolios compete with MCCT's enterprise telephony and call center solutions. Cisco's broad enterprise reach and UCCM/UCM positioning make it a benchmark incumbent.

Emerging players

• Sangoma Technologies: Sangoma (which acquired Dialogic) competes in media processing, PBX, and UC, overlapping with MCCT's voice board and telephony platform positioning while increasingly emphasizing cloud/SaaS delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mcct-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Macomber Communications and Computer Technology