Business Voice

What Business Voice does

Business Voice GmbH is a privately held ITK-Systemhaus (IT and communications system house) headquartered in Vaihingen/Enz, Baden-Württemberg, Germany, founded in 2013 and operating with an estimated headcount in the 11-50 range. The company positions itself as a 'Manufaktur' (manufacturer) of customized business communication systems, delivering tailored Voice over IP (VoIP), IP telephony, Unified Communications, cloud-based telephone systems (Cloud-Telefonanlagen), contact center solutions, and hybrid communication platforms to small and medium-sized businesses, mid-market firms (Mittelstand), and selected enterprise customers primarily within Baden-Württemberg. Ralf Ackermann serves as Managing Director (Geschäftsführer); no parent company, holding structure, or institutional investor is disclosed.

The company's technology stack is a multi-vendor integration model rather than a proprietary platform: it assembles customized solutions using components from market-leading manufacturers including innovaphone AG, Mitel GmbH, Gigaset, authensis, Sikom, jtel, Gamma, F24, Riello, and NVT Phybridge. Core engineering work consists of system design, configuration, and integration of these components to fit each customer's requirements for quality, security, and reliability, supplemented by partner-provided tools such as innovaphone myApps Meeting (browser-based conferencing) and Supremo (remote desktop support).

Business Voice operates a sales-led, direct GTM model with dedicated ITK-Account Manager and ITK-Vertriebsbeauftragter roles acquiring new customers through personal consultation, while ITK technicians deliver on-site installation, remote maintenance, and configuration. Revenue is generated through four streams: one-time system sales and implementation, professional consulting and design services, recurring managed services and monitoring under subscription-style contracts, and ongoing maintenance and support. Pricing is quote-based and tailored; no public pricing, ARR, or revenue figures are disclosed. The marketing footprint is regional and modest, relying on the company website, Xing and Facebook presence, direct contact channels, and referrals through the technology partner network.

Name

Business Voice

Legal name

Business Voice GmbH

Website

https://business-voice.de

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Business Voice GmbH is a German ITK-Systemhaus that designs, integrates, and maintains customized VoIP, Unified Communications, cloud, and contact center systems for SMBs and mid-market firms, primarily in Baden-Württemberg, using components from leading telecom technology manufacturers.

Ownership category

akta.pro rank

Product category

Business Communications Services

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Business telephone systems
• VoIP communication
• Unified communications
• Cloud telephony
• Contact center solutions

Headquarters

HQ city

Vaihingen An Der Enz

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. System Sales and Implementation: Sale and implementation of customized communication systems including VoIP, IP telephony, cloud telephone systems, and contact center solutions. The company develops tailored systems from components of market leaders, providing complete solutions from analysis through implementation.
2. Consulting and Design Services: Professional consulting services for communication infrastructure including individual customer consultation, system planning, and migration of complex ITK projects. Services include project management from conception through customer acceptance.
3. Maintenance and Support Services: Ongoing maintenance, support, and monitoring services including rapid fault diagnosis and repair, minimization of downtime, technical support by experienced specialists, on-site service, defined response times, and regular data backup for quick system recovery.
4. Managed Services: Long-term system management and monitoring services for communication infrastructure ensuring maximum availability, security, and efficiency.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Business Voice GmbH is a Manufaktur (custom manufacturer) for innovative communication systems serving businesses, specializing in Voice over IP (VoIP) telephone systems, Unified Communications solutions, Cloud-Telefonanlagen (cloud phone systems), Contact Center solutions, and hybrid communication platforms. The company builds tailored end-to-end solutions using components from market-leading technology partners such as innovaphone, Mitel, and Gigaset, covering consulting, system design, implementation, and ongoing support.

Product overview

Business Voice GmbH is a manufacturer (Manufaktur) for innovative, customized communication systems based in Ludwigsburg, Baden-Württemberg. Its portfolio centers on Voice over IP (VoIP) telephone systems, Unified-Communications-Lösungen, and Cloud-Telefonanlagen as the core product pillars, supplemented by Contact-Center-Lösungen and Hybride Kommunikationsplattformen as add-on modules. The company differentiates itself through tailor-made solutions using components from market-leading manufacturers (innovaphone, Mitel, Gigaset, and others), combined with professional services covering consulting, implementation, and ongoing maintenance and support. Business Voice also provides access to supplementary tools such as innovaphone myApps Meeting for web conferencing and Supremo for remote desktop support. The overall approach is a platform-plus-professional-services model: fully scalable, future-proof IP telephony and UC systems augmented by partner technologies and long-term customer care.

Differentiator

Problem solved

Functional benefit

Products and services

• VoIP-Telefonsysteme (Voice over IP Telephone Systems) Customized Voice over IP telephone systems providing IP telephony, call routing, and enterprise-grade phone features built on components from market and quality leaders, designed for businesses.
• Unified Communications Solutions Integrated communication platform combining voice, video, messaging, and collaboration tools enabling seamless communication across office, home office, and mobile environments for businesses.
• Cloud-Telefonanlagen (Cloud Phone Systems) Cloud-based telephone systems providing scalable, future-proof business telephony without requiring on-premise hardware, designed for businesses seeking flexible communication infrastructure.
• Contact-Center-Lösungen (Contact Center Solutions) Contact center solutions enabling multi-channel customer interaction management across voice, chat, video, and email channels, routing and distributing customer inquiries according to configurable rules, for businesses with customer service operations.
• Hybride Kommunikationsplattformen (Hybrid Communication Platforms) Hybrid communication platforms combining on-premise and cloud-based telephony features for businesses requiring both legacy and cloud infrastructure integration.
• Consulting and Design Services Professional consulting services for communication infrastructure including individual customer consultation, system planning, conception, and project management from analysis through customer acceptance for business clients.
• Maintenance and Support Services Ongoing maintenance, support, and monitoring services including rapid fault diagnosis and repair, minimization of downtime, technical support by experienced specialists, on-site service, defined response times, and regular data backup for system recovery, provided to business customers.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Ten partnerships are on record, tiered core, major, standard and supporting.

• innovaphone AGcoreTechnology or Integrationinnovaphone AG is a key technology partner for enterprise communications. They offer innovative IP-based communication solutions with focus on reliability and scalability. Business Voice leverages innovaphone products for modern business communication systems.
• Mitel GmbHcoreTechnology or IntegrationMitel is a market leader in Unified Communications, providing secure, scalable solutions designed to protect and support businesses worldwide. Business Voice integrates Mitel technology for enterprise communication deployments.
• authensis AGmajorTechnology or Integrationauthensis focuses on contact center solutions, providing the Contact Center Suite for managing communication and interactions between businesses and customers across various channels.
• F24 AGmajorTechnology or IntegrationF24 AG is Europe's leading SaaS provider for resilience solutions. Their software enables rapid and targeted communication with all stakeholders in critical situations.
• Gamma Communications GmbHmajorTechnology or IntegrationGamma Communications provides UCaaS, Cloud PBX, SIP-Trunking, and connectivity solutions. They offer tailored and scalable business communication solutions including IP/cloud communication and high-speed internet via DSL and fiber.
• jtel GmbHmajorTechnology or Integrationjtel provides Multichannel Solutions including Chat Bot, Voice Bot, and AI capabilities. Over 200 satisfied European customers use their platform daily for managing customer moments from cloud or on-premise deployments.
• Gigaset Technologies GmbHstandardTechnology or IntegrationGigaset Professional offers innovative communication solutions for businesses through an open platform focused on user-friendliness, flexibility, and outstanding performance.
• Sikom Software GmbHmajorTechnology or IntegrationSikom AgentOne is a premium contact center software orchestrating all customer channels including Voice, Chat, Video, Email, Bots, and Messenger with intelligent routing and management.
• Riello Power Systems GmbHsupportingTechnology or IntegrationRiello Power Systems provides reliable energy solutions including UPS systems from 400VA to 6,400 kVA, supporting uninterrupted power supply for communication infrastructure.
• NVT PHYBRIDGEsupportingTechnology or IntegrationNVT Phybridge offers the world's leading portfolio of Ethernet PoE (Power over Ethernet) products and services for long-range connectivity, solving cabling and range challenges for IT teams.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• 1&1 Versatel (United Internet): German business telecommunications provider offering SIP trunking, cloud PBX, and unified communications to SMBs and enterprise. Comparable as a larger competitor in the same German business telephony space.
• Deutsche Telekom / T-Systems (Business Customers): Incumbent German telco offering cloud PBX, UC, SIP trunking, and managed voice services across all customer tiers. Overlaps with Business Voice across the entire VoIP/UCaaS portfolio but at vastly larger scale and broader geographic reach.
• Vodafone Germany (Business): Major German telco providing business telephony, UC, and One Net cloud communications. Comparable as a broad incumbent offering integrated connectivity and cloud telephony alternatives to Business Voice's tailored deployments.

Direct peers

• Plusnet GmbH: German business telecommunications provider offering cloud telephony, SIP trunking, and internet connectivity to SMBs. Comparable as a single-vendor alternative for IP-Telefonie and managed voice services in Germany.
• Swyx Solutions (Gamma Communications): German-origin UCaaS and on-premise PBX specialist now part of Gamma Communications, serving SMB and mid-market with VoIP, UC, and contact center. Directly competes with Business Voice in German cloud telephony and hybrid UC deployments.
• sipgate GmbH: German VoIP and cloud telephony provider serving SMBs with SIP trunking and hosted PBX. Directly comparable on VoIP products and German SMB customer base, with overlapping contact center and UC adjacencies.
• jtel GmbH: German provider of multichannel contact center and UC solutions (voice, chat, bots) deployed via cloud or on-premise. Comparable as a Business Voice technology partner and as a competing contact center/UC vendor for similar European customers.
• STARFACE GmbH: German manufacturer of VoIP/UC PBX systems and cloud telephony solutions distributed through partner channels. Highly comparable product portfolio (VoIP, UC, hybrid deployments) and similar Mittelstand customer orientation.
• NFON AG: Germany-headquartered cloud PBX/UCaaS provider serving SMBs and mid-market across Europe. Directly comparable as a Cloud-Telefonanlagen and Unified Communications competitor targeting the same German Mittelstand customer base with subscription cloud telephony.
• Placetel (QSC AG / Cobration): German cloud telephony provider offering Cloud-Telefonanlagen for SMBs. Comparable as a pure-play cloud PBX competitor with similar price-sensitive German Mittelstand target market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/BusinessVoiceGmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Business Voice