Sikom Software GmbH
Sikom Software GmbH is a Heidelberg-based vendor of the AgentOne® omnichannel contact center platform, serving large banks, insurers, healthcare organizations, utilities, and public-sector agencies across the DACH region with cloud, hybrid, and on-premises deployments.
- Company typePrivate
- Founded1998
- HeadquartersHeidelberg, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Sikom Software GmbH does
Sikom Software GmbH is a German software vendor founded in 1998 and headquartered in Heidelberg that develops the AgentOne® omnichannel contact center platform. AgentOne® is a modular, multi-tenant, vendor-lock-in-free platform that routes and unifies voice, email, chat, bots, and AI channels with intelligent rule-based routing, real-time analytics, and open CRM and ERP integrations, and supports public, private, hybrid cloud and on-premises deployment. The platform is scaled for contact centers with several thousand agents and is positioned for regulated buyers through ISO 27001 certification and 100% in-Germany development and support.
The company sells primarily to large enterprise customers in German-speaking markets — including banks (NRW.BANK, LBS Südwest), insurers (BGV Badische Versicherungen, WERTGARANTIE, KKH), health insurers (AOK Sachsen-Anhalt, BIG direkt gesund), utilities (Stadtwerke Düsseldorf), and public-sector IT services (KISA). Revenue combines software licenses (perpetual or subscription), cloud and usage-based services, and implementation work. Direct enterprise sales are complemented by a Partner-Integratoren channel for regional deployment, by a certified Microsoft Teams integration for UC/CX alignment, and by an innovaphone partnership for cloud telephony. A separate branded product, Sikom Sucxes®, extends the portfolio into customer-success software.
Sikom operates as a private GmbH and a subsidiary of BSI Software Gruppe, a leading European software group that provides capital stability while the unit retains specialized-product autonomy. Differentiation rests on Made-in-Germany positioning, regulatory-grade security and data sovereignty, deployment flexibility, and conversational-AI features such as voicebots. Headcount is 11–50, consistent with a focused mid-market enterprise software firm.
Sikom Software GmbH firmographics
Firmographics- Name
- Sikom Software GmbH
- Legal name
- Sikom Software GmbH
- Website
- https://sikom.de
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Sikom Software GmbH is a Heidelberg-based vendor of the AgentOne® omnichannel contact center platform, serving large banks, insurers, healthcare organizations, utilities, and public-sector agencies across the DACH region with cloud, hybrid, and on-premises deployments.
- Ownership category
- akta.pro rank
Sikom Software GmbH industry classification
Industry- Product category
- Contact Center Software
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)
- akta.pro secondary industry
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
Keywords
Where Sikom Software GmbH is headquartered
LocationHeadquarters
- HQ city
- Heidelberg
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Sikom Software GmbH business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Licenses: Perpetual or subscription-based software licenses for the AgentOne® platform. Flexible license models that can be purchased or rented, with efficient utilization for shift work, part-time, or shared desks. Flexible peak licenses for seasonal demand.
- Cloud Services: Public Cloud, Private Cloud, and Hybrid Cloud deployment services. Usage-based billing for flexible peak licenses with cost transparency and fair billing according to actual usage.
- Professional Services: Implementation and consulting services delivered through Partner-Integratoren network.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Pay-as-you-go | Flexible License Model - purchase or rental options with efficient utilization |
| Usage-based | Pay-as-you-go | Cloud Deployment Options - Public, Private, Hybrid |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
Sikom Software GmbH product offering
Product offeringCore offering
Sikom Software GmbH manufactures and sells the AgentOne® omnichannel contact center platform, connecting Voice, E-Mail, Chat, Bots, and AI channels with intelligent routing, CRM/ERP integration, and flexible deployment options (Public Cloud, Private Cloud, Hybrid, On-Premises). The platform serves enterprise contact centers with thousands of agents, offering flexible licensing (purchase or rental), ISO 27001-certified security, and 100% German development and support. Supplementary offerings include Sikom Sucxes® and a certified Microsoft Teams contact center solution.
Product overview
Sikom Software GmbH offers a unified portfolio anchored by the AgentOne® platform — a modular omnichannel contact center software connecting all customer communication channels (Voice, E-Mail, Chat, Bots, AI) with intelligent routing, real-time analytics, and open integration architecture. The platform is supplemented by Sikom Sucxes® (a separate branded product), a dedicated Microsoft Teams integration for UC/CX alignment, and cloud telephony via innovaphone. Deployment spans Public Cloud, Private Cloud, Hybrid, and On-Premises models with flexible purchase or rental licensing.
Differentiator
Problem solved
Functional benefit
Brands
- AgentOne®: Omnichannel contact center platform that connects all communication channels including Voice, E-Mail, Chat, Bots, and AI with integrated CRM and internal channels.
- Sucxes®
Products and services
- AgentOne® Sikom's flagship modular omnichannel contact center platform enabling intelligent customer communication across Voice, E-Mail, Chat, Bots, and AI channels. Includes intelligent routing, real-time analytics, CRM/ERP integration, multi-tenant capability, vendor-lock-in-free architecture, and flexible deployment (cloud/on-premises/hybrid). Designed for enterprise contact centers with thousands of agents.
- Sikom Sucxes® A specialized product brand offered by Sikom Software GmbH providing additional contact center or customer experience functionality, operated via its own dedicated website.
- Microsoft Teams Contact Center Solution Sikom's contact center solution integrated with Microsoft Teams, enabling alignment of customer experience and unified communications within the Microsoft Teams ecosystem. Positioned as a certified Microsoft Teams contact center vendor.
Quantifiable outcome
- Suitable for large contact centers with thousands of agents
- +2 more outcomes
Companies that use Sikom Software GmbH
Customer profileNamed customers10 records
Segments3 records
Ideal customer profiles3 records
Sikom Software GmbH technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability5 records
Feature8 records
Sikom Software GmbH partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and flagship.
- BSI Software GruppecoreParent company relationship. As part of BSI Software Gruppe, Sikom benefits from the stability, investment power, and future security of a leading European software group while maintaining the flexibility and proximity of a specialized software manufacturer.
- Partner-IntegratorencoreNetwork of experienced implementation and integration partners who handle regional deployment, customer onboarding, and consulting services for AgentOne® platform installations.
- MicrosoftflagshipCertified Microsoft Teams contact center vendor. Provides seamless integration of AgentOne® platform with Microsoft Teams for unified communications and contact center alignment. Certification ensures reliability, security, and enterprise scalability.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Sikom Software GmbH competitors and assessment
Company assessmentDirect peers
- Talkdesk: Cloud-native CCaaS vendor focused on AI-powered customer experience for mid-market and enterprise; directly comparable omnichannel routing, voicebot and CRM integrations to AgentOne®.
- Avaya: Long-established enterprise contact center vendor (Avaya Experience Platform) supporting on-premises, hybrid and cloud deployments for large contact centers; a direct competitor to Sikom in European enterprise and public-sector accounts.
- NICE: Provider of NICE CXone, a leading enterprise cloud contact center platform with AI-driven routing, analytics and digital channels; competes head-on with Sikom AgentOne® in regulated, large-enterprise CC deals globally and in Europe.
- Five9: Cloud-native CCaaS vendor (Five9 Intelligent CX Platform) for inbound/outbound, omnichannel, AI and workforce engagement; a direct cloud-only competitor to Sikom, especially in mid-market and large enterprise digital/voice deployments.
- 8x8: Unified cloud communications and contact center vendor combining UCaaS and CCaaS on a single platform; comparable to Sikom for enterprise customers seeking integrated voice, chat, digital and AI routing.
- Genesys: Global CCaaS leader offering cloud and on-premises omnichannel contact center platforms (Genesys Cloud, Genesys Multicloud) with routing, AI and workforce engagement; directly comparable to Sikom as an enterprise contact center software platform serving large agents-count deployments.
- novomind: Hamburg-based software vendor offering novomind iSPURN omnichannel contact center and commerce solutions in DACH; a direct German peer competing for the same pool of regulated enterprise and retail CX customers.
- Content Guru: UK-based cloud contact center vendor (storm) serving large European enterprises and public sector with omnichannel routing and integrations; a strong European direct peer to Sikom with similar regulated-industry customer base.
Broad incumbents
- Cisco (Webex Contact Center): Cisco's Webex Contact Center delivers enterprise contact center tightly integrated with Webex Calling/Cisco UC; a broad incumbent offering overlapping with Sikom's contact center capabilities, particularly relevant given Sikom's Microsoft Teams positioning.
- Enghouse Systems: Canadian software company with a contact center division (Enghouse Networks, Contact Center suite) serving enterprise and service-provider customers; broad incumbent with overlapping omnichannel CC capabilities to Sikom.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Sikom Software GmbH social profiles
Digital presenceSikom Software GmbH compliance and trust
Trust signalCompliance1 record
Sikom Software GmbH financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sikom Software GmbH leadership team
Management profileNumber of profiles
Profiles3 records
Sikom Software GmbH funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sikom Software GmbH M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sikom Software GmbH
What does Sikom Software GmbH do?
Sikom Software GmbH manufactures and sells the AgentOne® omnichannel contact center platform, connecting Voice, E-Mail, Chat, Bots, and AI channels with intelligent routing, CRM/ERP integration, and flexible deployment options (Public Cloud, Private Cloud, Hybrid, On-Premises). The platform serves enterprise contact centers with thousands of agents, offering flexible licensing (purchase or rental), ISO 27001-certified security, and 100% German development and support. Supplementary offerings include Sikom Sucxes® and a certified Microsoft Teams contact center solution.
Is Sikom Software GmbH a public or private company?
Sikom Software GmbH is a private company. It is classified as corporate owned and is currently operating.
When was Sikom Software GmbH founded?
Sikom Software GmbH was founded in 1998. It employs 11 to 50 people.
Where is Sikom Software GmbH based?
Sikom Software GmbH is headquartered in Heidelberg, Germany, in the Europe region.
How does Sikom Software GmbH make money?
Three revenue lines are on record. Software Licenses are the primary driver. The others are cloud Services and professional Services.
Who are Sikom Software GmbH's main competitors?
Direct peers on record are Talkdesk, Avaya, NICE, Five9, 8x8, Genesys, novomind and Content Guru. Broad incumbents are Cisco (Webex Contact Center) and Enghouse Systems.
Does Sikom Software GmbH have an API?
No public API is recorded for Sikom Software GmbH.
What industry is Sikom Software GmbH in?
Sikom Software GmbH's product category is Contact Center Software. Its primary akta.pro industry code is EDABACAA, Contact Center Operations & Tools (ACD/IVR/CRM/WFM), with a secondary code of EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist). Its NAICS code is 541511 and its SIC code is 7371.