K2C In Sweden
K2C In Sweden (Responda Group) is a Nordic customer service and telephone answering provider serving 2,100+ Swedish, Norwegian, Danish, and Finnish clients with a hybrid human-plus-AI platform (Responda One) under proprietary AI assistants Tilde, Albin, and Klara.
- Company typePrivate
- Founded1992
- HeadquartersHelsingborg, Sweden
- Headcount51–100
- GTM typeB2B
- OfferingServices
What K2C In Sweden does
K2C In Sweden operates in the market under the brand Responda Group and is registered as Responda Customer Care AB, a private limited company headquartered in Stockholm, Sweden. Founded in 1992, the company delivers outsourced customer service and telephone answering operations across the Nordic region, supporting Swedish and Norwegian clients and delivering into Denmark and Finland. Its core offering combines human-operated live voice and chat (Live Voice, Live Chat) with AI-powered equivalents (AI Voice, AI Chat) under the Responda One platform, a token-priced unified environment that also exposes proprietary AI assistants: Tilde (an AI receptionist for phone handling), Albin (an AI chat/voice assistant for website interactions), and Klara (an AI knowledge base that supports internal information retrieval). A CI-analys tool provides automated conversational quality monitoring across Nordic languages and English.
Revenue mechanics combine monthly subscriptions, usage-based token consumption, and managed-service contracts. Published packages start at 995 SEK per month for START (variable usage), 1,950 SEK per month for VOICE (fixed monthly with included call tiers S/M/L/XL), and 4,600 SEK per month for RESPONDA ONE (full multi-channel platform). A dedicated managed-services tier places Responda staff directly inside client systems with AI-assisted QA. The 500+ employee operation handles 10 million+ customer contacts per year with reported KPIs of 98% response rate, 18-second average answer time, and 4.8 customer satisfaction, against a customer base of 2,100+ organizations averaging 9 years of tenure.
Primary customer segments include real estate operators, car dealers, e-commerce companies, energy providers, law firms, public-sector agencies, facilities-management firms, publishers, aid organizations, workshops, and small companies (fåmansföretag). The go-to-market is hybrid: a sales-led motion with consultative selling for enterprise accounts, an inside-sales motion for mid-market, and a product-led / self-serve tiered entry point with token-based scalability for SMBs. Distribution is regional (Nordic), with marketing primarily through vertical-specific SEO, content marketing, customer cases, and demo-driven conversion. The company is privately held with no disclosed parent company, institutional investors, or funding rounds.
K2C In Sweden firmographics
Firmographics- Name
- K2C In Sweden
- Legal name
- Responda Customer Care AB
- Website
- https://k2c.se
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- K2C In Sweden (Responda Group) is a Nordic customer service and telephone answering provider serving 2,100+ Swedish, Norwegian, Danish, and Finnish clients with a hybrid human-plus-AI platform (Responda One) under proprietary AI assistants Tilde, Albin, and Klara.
- Ownership category
- akta.pro rank
K2C In Sweden industry classification
Industry- Product category
- Customer Service Outsourcing
- NAICS
- Telephone Answering Services (561421), Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Billing, Payments & Account Administration Centers (BPAAAAAF)
Keywords
Where K2C In Sweden is headquartered
LocationHeadquarters
- HQ city
- Helsingborg
- HQ country
- Sweden
- HQ region
- Europe
Offices1 record
Markets served
K2C In Sweden business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Subscription Services: Monthly subscription packages providing answering service and customer service capabilities. Packages include START (variable model), VOICE (fixed monthly), and RESPONDA ONE (comprehensive platform).
- Token-Based Usage: Token currency model across all channels. Customers pay per token consumed for AI and human-assisted interactions. 418 tokens per 1,000 tokens baseline mentioned.
- Managed Services: Dedicated teams working in customer systems, enhanced by AI-driven quality assurance and knowledge management. Professional services revenue from fully managed customer service operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | START: Variable usage-based model starting at 995 kr/month |
| Subscription | Monthly | VOICE: Fixed monthly package with included calls starting at 1,950 kr/month |
| Subscription | Monthly | RESPONDA ONE: Full platform starting at 4,600 kr/month |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
K2C In Sweden product offering
Product offeringCore offering
K2C In Sweden delivers outsourced customer service and telephone answering through the Responda One platform, combining proprietary Nordic-language AI tools (Tilde AI receptionist, Albin AI chat/voice, Klara AI knowledge base, CI-analys quality assurance) with a 500+ person human agent team operating under a GDPR-compliant Trygg AI framework. Services are sold as subscription packages (START, VOICE, RESPONDA ONE) using a token-based consumption model, providing 24/7 multi-channel customer communication handling across voice, chat, and AI channels.
Product overview
Responda Group offers a unified platform-based architecture centered on Responda One, which combines AI and human support across multiple communication channels. The platform includes three named AI products: Tilde (AI receptionist for phone handling), Albin (AI chat and voice assistant for website interactions), and Klara (AI knowledge base for internal information retrieval). Additional services include Live Voice, AI Voice, Live Chat, AI Chat, CI-analys for quality assurance, plus traditional svarsservice (answering service) and kundservice (customer service) offerings. The portfolio is designed to scale from basic answering services to comprehensive customer experience solutions, always with human backup for complex issues.
Differentiator
Problem solved
Functional benefit
Brands
- Tilde: AI receptionist that answers phones, transfers calls, and takes messages 24/7
- Albin
- Klara
- Responda One
- Responda Group CI
Products and services
- Responda One A unified platform for all customer communication combining AI and human agents across Live Voice, AI Voice, Live Chat, and AI Chat channels under a token-based pricing model, with subscription tiers S/M/L/XL starting at 4,600 kr/month. Targeted at businesses that want to consolidate multi-channel customer support under one platform with predictable token usage and human fallback.
- Tilde – AI Receptionist Proprietary AI receptionist that answers phones, transfers calls, and takes messages 24/7, ensuring no calls are missed and delivering a consistent professional customer experience. Targeted at Nordic businesses needing always-on phone coverage without dedicated reception staff.
- Albin – AI Chat and Voice Assistant Proprietary AI-based chat and voice assistant that meets website visitors in natural language, guides them to the right information, and provides immediate answers. Targeted at Nordic businesses wanting automated first-line support on their websites.
- Klara – AI Knowledge Base Proprietary AI-driven knowledge base that aggregates routines, processes, and organisational knowledge into a centralised knowledge bank so customer service agents can find information quickly and consistently. Targeted at organisations running larger customer service teams that want faster, more consistent answers.
- CI-analys (Conversational Intelligence Analysis) AI-based call analysis tool that automates listening and follow-up, analysing every customer call quickly, objectively, and consistently in Nordic languages and English for quality assurance purposes. Targeted at organisations handling high customer contact volumes that need automated quality monitoring.
- Svarsservice (Professional Answering Service) Professional answering service with AI support that receives calls and chat messages on behalf of clients, operating as if seated in the client's premises, with variable-usage START and fixed-monthly VOICE subscription tiers. Targeted at small businesses through large enterprises needing a professional telephone and chat reception function.
- Kundservice (Managed Customer Service) Fully managed customer service offering in which a dedicated Responda team works inside the client's own systems, augmented by AI-driven quality assurance and Klara knowledge management, handling cases end-to-end on the client's behalf. Targeted at organisations that want to outsource the operation of their customer service function entirely.
Quantifiable outcome
- 98% response rate
- +6 more outcomes
Companies that use K2C In Sweden
Customer profileNamed customers3 records
Segments11 records
Ideal customer profiles3 records
K2C In Sweden technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature6 records
K2C In Sweden partnerships and signals
Strategic signalScale indicators6 records
Recent moves5 records
Expansion highlights5 records
K2C In Sweden competitors and assessment
Company assessmentDirect peers
- Transcom Worldwide: Global customer experience and contact center BPO with significant Nordic heritage and operations. Comparable as a Nordic-rooted outsourced customer service provider, though Transcom operates at much larger global scale.
- Puzzel: Nordic-headquartered CCaaS and contact center platform offering cloud-based customer service solutions across the Nordics and Europe. Directly comparable to Responda in serving Nordic enterprises with omnichannel contact center capabilities, though Puzzel is more software-led and Responda is more service-led.
Regional players
- Sinch: Swedish-headquartered CPaaS and conversational AI provider serving Nordic and global enterprises. Comparable as a Nordic-rooted provider of customer communication and AI conversation capabilities, though more platform/infrastructure-oriented than BPO-oriented.
- Telia Company: Swedish-headquartered telecom operator offering contact center and CX services to Nordic enterprises. Comparable as a Nordic regional provider of business communications and customer service infrastructure, though Telia operates at much larger telco scale.
Emerging players
- boost.ai: Nordic-headquartered conversational AI platform for enterprise customer service automation. Comparable as a Nordic AI-for-customer-service specialist, though boost.ai is software-only while Responda blends software with human-staffed services.
- Cognigy: Conversational and agentic AI platform for enterprise customer service automation across voice and chat. Comparable to Albin and Tilde as an enterprise AI customer service platform, though Cognigy is a pure software vendor and serves multiple European languages.
- PolyAI: Voice AI platform specializing in AI-powered phone agents for enterprise customer service. Comparable to Responda's Tilde AI receptionist offering, though PolyAI is a pure-play AI vendor rather than a service-plus-software provider.
Broad incumbents
- Concentrix: Global customer experience and BPO provider with AI-driven CX offerings. Comparable as a large-scale contact center operator investing in AI for customer service automation, though operating at vastly larger scale across multiple geographies.
- Foundever (formerly Sitel Group): Global customer experience BPO offering voice, digital, and AI-augmented customer service. Compares to Responda as a contact center outsourcing peer serving enterprise clients, though with a much larger global footprint.
- TTEC Holdings: Large global customer experience BPO with omnichannel and AI-augmented capabilities. Compares to Responda as a contact center outsourcer offering voice, chat, and AI services, but operates globally with broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
K2C In Sweden social profiles
Digital presenceK2C In Sweden compliance and trust
Trust signalCompliance1 record
K2C In Sweden financial estimates
Financial estimateRevenue estimate
Valuation estimate
K2C In Sweden leadership team
Management profileNumber of profiles
K2C In Sweden funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
K2C In Sweden M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about K2C In Sweden
What does K2C In Sweden do?
K2C In Sweden delivers outsourced customer service and telephone answering through the Responda One platform, combining proprietary Nordic-language AI tools (Tilde AI receptionist, Albin AI chat/voice, Klara AI knowledge base, CI-analys quality assurance) with a 500+ person human agent team operating under a GDPR-compliant Trygg AI framework. Services are sold as subscription packages (START, VOICE, RESPONDA ONE) using a token-based consumption model, providing 24/7 multi-channel customer communication handling across voice, chat, and AI channels.
Is K2C In Sweden a public or private company?
K2C In Sweden is a private company. It is classified as unknown and is currently operating.
When was K2C In Sweden founded?
K2C In Sweden was founded in 1992. It employs 51 to 100 people.
Where is K2C In Sweden based?
K2C In Sweden is headquartered in Helsingborg, Sweden, in the Europe region.
How does K2C In Sweden make money?
Three revenue lines are on record. Subscription Services are the primary driver. The others are token-Based Usage and managed Services.
Who are K2C In Sweden's main competitors?
Direct peers on record are Transcom Worldwide and Puzzel. Regional players are Sinch and Telia Company. Emerging players are boost.ai, Cognigy and PolyAI. Broad incumbents are Concentrix, Foundever (formerly Sitel Group) and TTEC Holdings.
Does K2C In Sweden have an API?
No public API is recorded for K2C In Sweden.
What industry is K2C In Sweden in?
K2C In Sweden's product category is Customer Service Outsourcing. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of BPAEAIAI, Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents). Its NAICS code is 561421.