Metro Elevator
Metro Elevator is a privately held, union-trained commercial elevator service company in Hopkins, Minnesota, delivering maintenance, repair, modernization, and state-mandated testing to property managers and building owners across Minnesota and Western Wisconsin since 1990.
- Company typePrivate
- Founded1990
- HeadquartersHopkins, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Metro Elevator does
Metro Elevator is a privately held commercial elevator service provider founded in 1990 by Brad and Sue Hanson and headquartered in Hopkins, Minnesota. The company delivers the full lifecycle of elevator services — preventive maintenance, repair and code upgrades, modernization, and state-mandated testing — through three regional offices covering Hopkins, Mankato, and St. Cloud. Its operating geography is bounded to Minnesota and Western Wisconsin, with no disclosed plans or operations beyond that footprint.
The company's core offering is a recurring maintenance model supplemented by project-based modernization and code-compliance work. Customers are primarily commercial property managers and building owners; secondary segments include new construction projects requiring elevator installation. Field delivery is performed by QEI-certified technicians who are members of the International Union of Elevator Constructors (Local 9). Differentiators cited by the company include 24/7 live phone response with direct technician access (no voicemail), multi-year customized maintenance contracts, and deep familiarity with Minnesota and Wisconsin elevator codes. Specialty offerings include ADA-compliant vertical platform lifts up to 14 feet, marketed for commercial accessibility.
Metro Elevator is a subsidiary of Elevator Service Inc (ESI), which provides corporate ownership backing. Pricing is custom-quoted per project and per building, with multi-year maintenance contracts forming the recurring-revenue base. Public sources disclose no proprietary software or technology platform — service is delivered physically by field technicians — and no funding rounds, M&A activity, or capital structure beyond the ESI affiliation. The 11-50 employee count indicates a small, regionally focused operator whose scale is appropriate to its two-state service area.
Metro Elevator firmographics
Firmographics- Name
- Metro Elevator
- Legal name
- Metro Elevator
- Website
- https://metroelevatorinc.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Metro Elevator is a privately held, union-trained commercial elevator service company in Hopkins, Minnesota, delivering maintenance, repair, modernization, and state-mandated testing to property managers and building owners across Minnesota and Western Wisconsin since 1990.
- Ownership category
- akta.pro rank
Metro Elevator industry classification
Industry- Product category
- Commercial Elevator Services
- NAICS
- Elevator and Moving Stairway Manufacturing (333921)
- akta.pro primary industry
- Passenger Elevator Service & Maintenance (BPABAIAA)
- akta.pro secondary industries
- Elevator Modernization & Retrofit (Controllers, Drives, Door Systems) (BPABAIAE), Elevator Repair & Emergency Callout Services (BPABAIAG), Accessibility & Platform Lift Service (Wheelchair/Vertical Platform Lifts) (BPABAIAI), Elevator, Escalator & Vertical Transportation Installation/Service (IMAFALAI)
Keywords
Where Metro Elevator is headquartered
LocationHeadquarters
- HQ city
- Hopkins
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Metro Elevator business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure
Revenue model
- Elevator Maintenance Services: Recurring maintenance contracts providing regular preventative maintenance, standard repairs, annual safety testing, part replacement, and customized maintenance plans for commercial elevators.
- Elevator Repair Services: One-time and emergency repair services for elevator breakdowns, including 24/7 emergency response, QEI certified technicians, and code compliance repairs.
- Elevator Modernization: Modernization solutions including elevator controls update, cab interior upgrades, machines and motors replacement, power units replacement, door equipment and fixtures update.
- Elevator Testing Services: State-required elevator testing and inspections to ensure compliance with Minnesota and Wisconsin codes, including load testing and safety checks.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom quoted services based on project scope |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
Metro Elevator product offering
Product offeringCore offering
Metro Elevator provides commercial elevator lifecycle services to commercial properties in Minnesota and Western Wisconsin, including preventive maintenance, 24/7 repair and code upgrades, modernization (controls, cab interiors, machines/motors, power units, door equipment), and state-mandated elevator testing and inspections. The company also supplies ADA-compliant vertical platform lifts for accessibility applications in commercial settings.
Product overview
Metro Elevator is a commercial elevator service company offering a comprehensive suite of elevator lifecycle services organized into four core service lines: Elevator Maintenance, Elevator Repair & Code Upgrades, Elevator Modernization, and Elevator Testing. These services work together to provide complete elevator lifecycle management from routine upkeep to full modernization. The company also offers specialty Commercial Handicap Elevators (ADA-compliant vertical platform lifts) as a product offering. The company was established in 1990 and provides services to commercial properties in Minnesota and Western Wisconsin.
Differentiator
Problem solved
Functional benefit
Products and services
- Elevator Maintenance
- Elevator Repair & Code Upgrades
- Elevator Modernization
- Elevator Testing
- Commercial Handicap Elevators (ADA-Compliant Vertical Platform Lifts)
Companies that use Metro Elevator
Customer profileSegments3 records
Ideal customer profiles3 records
Metro Elevator technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Metro Elevator partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Elevator Service Inc (ESI)minorParent company affiliation. Metro Elevator is identified as an ESI (Elevator Service Inc) company. The relationship indicates corporate ownership/affiliation rather than a strategic partnership.
Scale indicators4 records
Recent moves4 records
Expansion highlights4 records
Metro Elevator competitors and assessment
Company assessmentBroad incumbents
- Mitsubishi Electric Elevators & Escalators: Global elevator OEM with U.S. service operations. Overlaps with Metro on maintenance and modernization of Mitsubishi-installed equipment in commercial buildings, though less service-aggressive in the Midwest than Otis or Schindler.
- TK Elevator (ThyssenKrupp): Major global elevator OEM with a large U.S. service and modernization business. Competes with Metro across all four service lines (maintenance, repair, modernization, testing), with additional scale advantages and MAX predictive maintenance technology.
- KONE Americas: Global elevator and escalator OEM with significant U.S. service operations, including in the Upper Midwest. Directly comparable maintenance and modernization offerings, but with greater geographic reach and digital service platform (KONE 24/7).
- Schindler Elevator Corporation: Global elevator OEM with a major U.S. service organization. Directly overlaps with Metro in maintenance, modernization, and code compliance work, particularly on Schindler-installed equipment in commercial buildings.
- Otis Worldwide: Global elevator OEM with the largest U.S. service portfolio. Competes with Metro for maintenance contracts on installed equipment, especially on Otis-branded units, but operates at vastly greater scale with proprietary connected-service technology (Otis ONE).
Regional players
- Schumacher Elevator Company: Regional independent elevator service and modernization company headquartered in the Upper Midwest. Directly comparable offering across maintenance, modernization, and code compliance for commercial buildings.
- Midwest Elevator Company: Independent regional elevator service company operating in the Upper Midwest. Closely comparable to Metro in service mix, customer base (commercial property managers), and business model, providing direct regional competition for maintenance and modernization contracts.
- Minnesota Elevator Inc. Independent elevator service company serving the Minnesota market. Direct head-to-head competitor to Metro on commercial maintenance, repair, and modernization work in the same geographic footprint.
Emerging players
- American Elevator: Independent elevator service company operating in select U.S. regions with comparable maintenance and modernization offerings. Represents the long tail of regional independents competing with Metro for the same commercial property accounts.
Direct peers
- Elevator Service Inc (ESI): Direct parent company and direct peer — ESI is a larger independent elevator service platform operating in multiple U.S. regions. Directly comparable service mix (maintenance, repair, modernization, testing) and business model, with Metro serving as ESI's Minnesota/Wisconsin operating unit.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Metro Elevator social profiles
Digital presenceMetro Elevator compliance and trust
Trust signalCompliance4 records
Metro Elevator financial estimates
Financial estimateRevenue estimate
Valuation estimate
Metro Elevator leadership team
Management profileNumber of profiles
Profiles3 records
Metro Elevator funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Metro Elevator M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Metro Elevator
What does Metro Elevator do?
Metro Elevator provides commercial elevator lifecycle services to commercial properties in Minnesota and Western Wisconsin, including preventive maintenance, 24/7 repair and code upgrades, modernization (controls, cab interiors, machines/motors, power units, door equipment), and state-mandated elevator testing and inspections. The company also supplies ADA-compliant vertical platform lifts for accessibility applications in commercial settings.
Is Metro Elevator a public or private company?
Metro Elevator is a private company. It is classified as corporate owned and is currently operating.
When was Metro Elevator founded?
Metro Elevator was founded in 1990. It employs 11 to 50 people.
Where is Metro Elevator based?
Metro Elevator is headquartered in Hopkins, United States, in the North America region.
How does Metro Elevator make money?
Four revenue lines are on record. Elevator Maintenance Services are the primary driver. The others are elevator Repair Services, elevator Modernization and elevator Testing Services.
Who are Metro Elevator's main competitors?
Broad incumbents on record are Mitsubishi Electric Elevators & Escalators, TK Elevator (ThyssenKrupp), KONE Americas, Schindler Elevator Corporation and Otis Worldwide. Regional players are Schumacher Elevator Company, Midwest Elevator Company and Minnesota Elevator Inc.. American Elevator is listed as an emerging player. Elevator Service Inc (ESI) is listed as a direct peer.
Does Metro Elevator have an API?
No public API is recorded for Metro Elevator.
What industry is Metro Elevator in?
Metro Elevator's product category is Commercial Elevator Services. Its primary akta.pro industry code is BPABAIAA, Passenger Elevator Service & Maintenance, with a secondary code of BPABAIAE, Elevator Modernization & Retrofit (Controllers, Drives, Door Systems). Its NAICS code is 333921.