Thunder Bay Community Health Service

What Thunder Bay Community Health Service does

Thunder Bay Community Health Service, Inc. (TBCHS) is a non-profit, 501(c)(3) Federally Qualified Health Center founded in 1980 and operational since July 1982, headquartered in Hillman, Michigan. The organization delivers comprehensive primary and preventive healthcare to residents of six rural northeast Michigan counties — Montmorency, Alpena, Cheboygan, Otsego, Oscoda, and Presque Isle — regardless of insurance status, through five main health centers (Hillman, Atlanta, Fairview, Onaway, Rogers City), 21 school-based health centers, telehealth, and after-hours on-call coverage. Its service portfolio spans family practice, internal medicine, women's health and prenatal care, dental, optometry, behavioral health, pharmacy (including drive-thru), radiology (in partnership with MyMichigan Medical Center), substance use disorder treatment with medication-assisted therapy, insurance enrollment, and care management under a Patient-Centered Medical Home model.

TBCHS generates revenue through patient services billed to Medicare, Medicaid, and private insurance, supplemented by a sliding-fee discount program for uninsured and underinsured patients and by HRSA Section 330 federal grant funding (approximately $3,183,514 in 2023). The organization reports approximately $25.9 million in operating expenditures directed into local communities, served 18,834 unique patients, and rendered 76,243 healthcare visits in its most recent reporting period. It operates on a volunteer board governance model, employs between 51 and 100 staff, and pursues strategic partnerships with health systems (MyMichigan, Munson), the Michigan Department of Health and Human Services, the Michigan Department of Education, HRSA, and the National Health Service Corps to extend clinical capacity across its rural footprint.

Name

Thunder Bay Community Health Service

Legal name

Thunder Bay Community Health Service, Inc.

Website

https://tbchs.org

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

51–100 employees

Short description

Thunder Bay Community Health Service is a non-profit Federally Qualified Health Center providing comprehensive primary, dental, behavioral, pharmacy, and school-based healthcare across 26 locations in six rural northeast Michigan counties regardless of insurance status.

Ownership category

akta.pro rank

Product category

Community Health Services (Federally Qualified Health Center)

NAICS

Ambulatory Health Care Services (621), Health Care and Social Assistance (62)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

School-Based Health Centers (HLAFAGAG), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Community health services
• Primary care clinics
• Federally qualified health center
• Rural healthcare providers
• School-based health services

Headquarters

HQ city

Hillman

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Patient Services Revenue: Revenue generated from providing healthcare services to patients with insurance coverage including Medicare, Medicaid, and private insurance. The organization provides care regardless of insurance status.
2. Federally Qualified Health Center (FQHC) Federal Funding: Section 330 federal funding from HRSA supporting the FQHC designation. In 2023, HRSA funding totaled $3,183,514 with 88% financed with non-governmental sources.
3. Sliding Fee Discount Program: Discount program for reduced costs on prescription medication and healthcare services based on family size and income for uninsured or underinsured patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Thunder Bay Community Health Service, Inc. operates a Federally Qualified Health Center network delivering comprehensive primary and preventive healthcare—including family practice, internal medicine, dental, women's health, optometry, behavioral health, pharmacy, radiology, substance use disorder treatment, school-based care, and insurance enrollment assistance—across 26 locations in six northeast Michigan counties. Services are provided regardless of insurance status, supported by a sliding fee discount program, telehealth visits, and a Patient-Centered Medical Home care model.

Product overview

Thunder Bay Community Health Service operates as a Federally Qualified Health Center (FQHC) providing comprehensive primary care services through a network of health centers and school-based locations. The organization offers an integrated service portfolio including Family Practice, Internal Medicine, Dental, Women's Health, Optometry, Behavioral Health, Pharmacy, School-Based Services, Recovery and Addiction treatment, Radiology, and Insurance Enrollment. Services are delivered through five main health centers (Atlanta, Fairview, Hillman, Onaway, Rogers City) plus After Hours Care, and numerous school-based health centers across Montmorency, Alpena, Cheboygan, Otsego, Oscoda, and Presque Isle counties in northeast Michigan. Telehealth and in-person options are available for most services.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Practice Primary care services for all ages including primary and preventative care, same day appointments, telehealth visits, well child care, immunizations, women's health, men's health, minor surgery, chronic disease management, and geriatric health.
• Internal Medicine Physician services for adults aged 18+ focused on complex illness diagnosis and treatment, and chronic disease prevention.
• Dental Services Preventative and restorative dental care including hygiene, preventive services, restorative and emergency care, extractions, dentures, and teledentistry visits, available at the Atlanta and Onaway locations.
• Women's Health Well woman exams, contraception, acute women's health issues, prolapse evaluation, menopausal symptom care, and prenatal care delivered in collaboration with Munson Healthcare, available at Atlanta and Rogers City.
• Optometry Eye care including annual exams, diabetic eye exams, foreign body removal, acute eye appointments, and acute eye trauma, provided at the Rogers City Health Center.
• Behavioral Health Counseling and treatment services including comprehensive behavioral health assessments, individual and family counseling, crisis intervention, care coordination, and confidential services, offered at all TBCHS locations and at schools.
• Pharmacy Full retail pharmacy services open to the public with curb-side pickup and drive-thru options at Atlanta, Fairview, Hillman, Rogers City, and Onaway locations, with a discount prescription program for eligible TBCHS patients.
• School-Based Health Services Comprehensive primary care, acute care, immunizations, health education, behavioral health counseling, and substance abuse prevention delivered at 21 school-based locations (School-Based Health Centers and School Wellness Centers) across the service area.
• Recovery and Addiction Services Substance use disorder treatment including screening and prevention, individual and group therapy, treatment for co-occurring disorders, and medication-assisted treatment at Atlanta, Hillman, Onaway, and Rogers City.
• Radiology Digital x-ray and ultrasound services delivered in partnership with MyMichigan Medical Center, available at TBCHS health centers in Hillman, Atlanta, Onaway, and Rogers City.
• Insurance Enrollment Assistance Trained Community Health Workers assist patients with insurance enrollment and social determinants of health resources at all health centers.
• Telehealth Services Virtual visits for medical, behavioral health, and substance use disorder services delivered via telephone appointment scheduling.

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• MyMichigan Medical CentercoreStrategic or Co-development PartnerThunder Bay has partnered with MyMichigan Medical Center to bring digital x-ray and ultrasound services to their health centers. Digital x-ray services are provided in Hillman, Atlanta, Onaway and Rogers City locations, while ultrasound is provided in the Rogers City location. TBCHS offers 24-hour call availability through MyMichigan Medical Center – Alpena at (989) 356-7390 for after hours care where patients can speak with the Thunder Bay Community Health Service provider on call.
• Munson HealthcarecoreStrategic or Co-development PartnerThunder Bay's prenatal care program serves in collaboration with Munson Healthcare, offering quality and convenient prenatal care close to home before transitioning their care to Munson Healthcare once they reach 36 weeks of pregnancy. This ensures a seamless transfer and coordinated birth plan supported by Munson's regional obstetric care teams.
• Health Resources and Services Administration (HRSA)coreOthersTBCHS operates as a Federally Qualified Health Center (FQHC) supported by HRSA of the U.S. Department of Health and Human Services. The organization received HHS funding and has Federal Public Health Service (PHS) deemed status. In 2023, HRSA funding totaled $3,183,514 with 88% financed with non-governmental sources.
• Michigan Department of Health and Human ServicescoreOthersTBCHS partners with the Michigan Department of Health and Human Service's Child and Adolescent Health Center Program along with HRSA and local area schools to bring healthcare services to children in the community. This partnership allows Thunder Bay to provide students with access to medical care including immunizations, health education, preventive health and behavioral health services in the school setting.
• Michigan Department of EducationcoreOthersPartnership with Michigan Department of Education and Michigan Department of Health and Human Services to fund school-based health centers that provide services to school-aged children.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Baldwin Family Health Care: Lake County-based Michigan FQHC offering primary care, dental, behavioral health, and pharmacy via sliding-fee; smaller-scale FQHC peer with similar service-line breadth.
• Cherry Health: Largest FQHC in Michigan, based in Grand Rapids; operates multiple sites offering primary care, dental, behavioral health, and pharmacy with sliding-fee programs serving uninsured/underinsured populations — directly comparable FQHC operating model.
• InterCare Community Health Network: Michigan FQHC serving rural southwest Michigan with comprehensive primary care, dental, behavioral health, and sliding-fee programs; directly comparable multi-site FQHC structure.
• Hackley Community Care Center: Muskegon-based FQHC providing primary care, dental, behavioral health, and pharmacy to underserved populations; directly comparable community health center operating model.
• Family Health Center of Battle Creek: Michigan FQHC providing comprehensive primary care, dental, behavioral health, and pharmacy services on a sliding-fee scale; directly comparable in scope, FQHC designation, and integrated service-line structure.
• Upper Great Lakes Family Health Center: FQHC serving the Upper Peninsula of Michigan with primary care, behavioral health, dental, and pharmacy across multiple sites; comparable rural FQHC network with similar payer mix and service integration.
• Northwest Michigan Health Services: Northern Michigan FQHC operating multiple sites across underserved counties with primary care, dental, behavioral health, and pharmacy; comparable rural multi-site FQHC adjacent to TBCHS territory.
• Great Lakes Bay Health Centers: Saginaw-based FQHC operating multi-site primary care, dental, behavioral health, and pharmacy in rural/underserved Michigan counties; directly comparable FQHC operating model and patient mix.

Others

• Michigan Primary Care Association: State-level association representing Michigan's FQHCs and community health centers; ecosystem participant that advocates for FQHC funding, training, and policy relevant to TBCHS operations.

Broad incumbents

• Munson Healthcare: Regional health system in northern Michigan operating multiple hospitals and outpatient clinics; listed as a key referral partner for TBCHS prenatal services and represents a broader incumbent collaborator in overlapping markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/thunderbaychs

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Thunder Bay Community Health Service