Gene’s Refrigeration

Residential HVAC and Home Servicesgenesrefrigeration.com

Gene's Refrigeration is a family-owned HVAC, plumbing, electrical, and indoor air quality services contractor founded in 1959 in Medina, Ohio, serving residential and commercial customers across Northeast Ohio including the Greater Cleveland area with 24/7 emergency service and Carrier-authorized equipment installations.

Company typePrivate
Founded1959
HeadquartersMedina, United States
Headcount11–50
GTM typeB2C
OfferingServices

What Gene’s Refrigeration does

Gene's Refrigeration Heating & Air Conditioning, Plumbing & Electrical is a family-owned home services contractor founded in 1959 by Ralph 'Gene' Tolliver and headquartered at 6222 Norwalk Road in Medina, Ohio. The company provides integrated HVAC, plumbing, electrical, and indoor air quality services to residential and commercial customers across Medina, Cuyahoga, and Summit counties and the Greater Cleveland area in Northeast Ohio. Current leadership includes second-generation owner Keith Tolliver (President), with 11–50 employees delivering 24/7 emergency service.

The company's product and service portfolio spans the full residential comfort stack: heating (furnaces, boilers, radiant floor, gas log fireplaces, heat recovery ventilators), cooling (central AC, ductless mini-splits, heat pumps, geothermal systems, air handlers, evaporator coils), plumbing (drain cleaning, hydro jetting, leak detection, sewer and gas lines, sump pumps, water heaters, repiping), electrical (outlets, switches, ceiling fans, generators, EV charging, surge protection), and indoor air quality (air filtration, duct cleaning, humidifiers/dehumidifiers, ERV/HRV). Equipment is sourced primarily through Carrier Factory Authorized Dealer status, supplemented by Navien (tankless water heaters and combi boilers), Bradford White water heaters, and add-on modules including Air Scrubber by Aerus, HALO Whole-Home Water Filtration, and Laundry Pro 2.0. The company holds Ohio State Contractor License #18110, BBB A+ accreditation, NATE technician certification, and ACCA membership.

Gene's revenue is generated through three streams: (1) transactional service labor and repairs (hourly or flat-rate, including 24/7 emergency calls), (2) one-time equipment installation and replacement (with customer financing via Wells Fargo Carrier credit card and GoodLeap), and (3) recurring maintenance subscriptions via the Gene's Membership program. Pricing is primarily quote-based with free in-home estimates and upfront flat-rate options. GTM is direct-to-consumer and direct-to-local-SMB: field-service technicians dispatched via phone (330-723-4104), online booking, and web request forms, supported by local SEO, a referral program, and community reputation. Commercial refrigeration, HVAC, and plumbing services extend the same model to Northeastern Ohio businesses.

Gene’s Refrigeration firmographics

Firmographics

Name: Gene’s Refrigeration
Legal name: Gene's Refrigeration Heating & Air Conditioning, Plumbing & Electrical
Website: https://genesrefrigeration.com
Company type: Private
Founded year: 1959
Operating status: Operating
Headcount range: 11–50 employees
Short description: Gene's Refrigeration is a family-owned HVAC, plumbing, electrical, and indoor air quality services contractor founded in 1959 in Medina, Ohio, serving residential and commercial customers across Northeast Ohio including the Greater Cleveland area with 24/7 emergency service and Carrier-authorized equipment installations.
Ownership category
akta.pro rank

Gene’s Refrigeration industry classification

Industry

Product category: Residential HVAC and Home Services
akta.pro primary industry: Refrigeration & Cold-Chain Equipment Service (IMAIABAE)
akta.pro secondary industries: Refrigeration Controls, Thermostats & Sensors Service (HSAOAJAF), Preventive Maintenance Programs for Refrigeration Systems (HSAOAJAL)

Keywords

HVAC services
Plumbing services
Electrical services
Indoor air quality
Commercial refrigeration

Where Gene’s Refrigeration is headquartered

Location

Headquarters

HQ city: Medina
HQ country: United States
HQ region: North America

Offices1 record

Markets served

Gene’s Refrigeration business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Supply Chain, Marketing or Sales, Others

Revenue model

Service Labor and Repairs: Hourly or flat-rate charges for HVAC, plumbing, and electrical repair services. Includes 24/7 emergency repair services.
Equipment Installation and Replacement: Installation of new HVAC systems, furnaces, air conditioners, heat pumps, boilers, water heaters, and other equipment. Financing available through Wells Fargo and GoodLeap partnerships.
Maintenance Plans: Gene's Membership protection and maintenance plans offering annual inspections and priority service scheduling for ongoing customer retention.

Pricing tiers

Model	Billing	Price
Other	Monthly	GoodLeap Financing
Other	Monthly	Wells Fargo Financing

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Gene’s Refrigeration product offering

Product offering

Core offering

Gene's Refrigeration is a family-owned home services contractor that sells, installs, repairs, and maintains HVAC systems (heating, cooling, heat pumps, geothermal, ductless), plumbing systems, electrical systems, and indoor air quality equipment for residential and commercial customers in Northeast Ohio. The company operates as a Carrier Factory Authorized Dealer and offers branded equipment from Carrier, Navien, and Bradford White, along with maintenance memberships and 24/7 emergency service.

Product overview

Gene's Refrigeration Heating & Air Conditioning, Plumbing & Electrical is a family-owned home services company (established 1959) offering integrated HVAC, plumbing, electrical, and indoor air quality services across Medina, Ohio and the Greater Cleveland area. The company operates as a service-first business with an authorized dealer network for major equipment brands. Its product portfolio spans Carrier heating and cooling systems (air conditioners, furnaces, heat pumps, geothermal units, boilers), Navien tankless water heaters and boilers, Bradford White water heaters, and add-on air/water treatment products including Air Scrubber by Aerus, Laundry Pro 2.0, and HALO Whole-Home Water Filtration. Service offerings include repair, installation, replacement, and maintenance for residential and commercial customers, with 24/7 emergency service availability. The company positions itself as a single-source provider handling heating, cooling, plumbing, and electrical needs with a satisfaction guarantee.

Differentiator

Problem solved

Functional benefit

Products and services

HVAC Services Heating, cooling, heat pump, geothermal, ductless, boiler, and radiant floor services for residential customers, covering repair, installation, replacement, and maintenance of furnaces, air conditioners, heat pumps, boilers, and air handlers.
Plumbing Services Residential plumbing services including drain cleaning, hydro jetting, leak detection, slab leak repair, sewer line repair, backflow testing, gas line services, sump pump repair, kitchen and bathroom plumbing, water heater service, tankless water heater, water filtration, water line replacement, and repiping.
Electrical Services Residential electrical services including outlet repair and replacement, light switches and dimmers, ceiling fans and chandeliers, electrical upgrades and repairs, generators, whole-home rewiring, surge protection, EV charging stations, and indoor/outdoor lighting.
Indoor Air Quality Services Indoor air quality solutions including air filtration, air duct services and duct cleaning, dehumidifiers, humidifiers, heat recovery ventilators (HRV), and energy recovery ventilators (ERV).
Commercial Services Commercial HVAC, plumbing, indoor air quality, and refrigeration services including cooler and freezer services for businesses throughout Northeastern Ohio.
Gene's Membership Recurring maintenance and protection membership offering annual inspections and priority service scheduling for enrolled residential customers.
Carrier Equipment Sales and Installation Sale and installation of Carrier brand HVAC equipment including air conditioners, boilers, ductless mini splits, gas furnaces, geothermal heat pumps, heat pumps, oil furnaces, packaged products, indoor air quality products, and thermostats under Carrier Factory Authorized Dealer status.
Navien Equipment Sales and Installation Sale and installation of Navien tankless water heaters, combi boilers, and condensing units for residential and commercial hot water and heating applications.
Bradford White Water Heater Sales and Installation Sale and installation of Bradford White residential and commercial water heating equipment, including traditional tank and tankless models.

Quantifiable outcome

100% satisfaction guarantee backs all work performed
+1 more outcomes

Companies that use Gene’s Refrigeration

Customer profile

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Gene’s Refrigeration technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature3 records

Gene’s Refrigeration partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

CarriercoreTechnology or IntegrationCarrier Factory Authorized Dealer status allows Gene's Refrigeration to install and service Carrier heating and cooling equipment with factory support and access to Carrier product lines including air conditioners, boilers, ductless mini splits, gas furnaces, geothermal heat pumps, heat pumps, and thermostats.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Gene’s Refrigeration competitors and assessment

Company assessment

Broad incumbents

Carrier Corporation: HVAC original equipment manufacturer and Gene's Refrigeration's core brand partner. Comparable industry context (residential and commercial climate control) but operates as an OEM platform rather than a local service operator.
Trane Technologies: Major HVAC and refrigeration equipment manufacturer with residential and commercial product lines overlapping Gene's Refrigeration's installation and service portfolio. Industry incumbent at OEM level rather than as a service operator.
ServiceMaster: National home services brand spanning restoration, HVAC, plumbing, and maintenance. Provides adjacent home services coverage through franchise operators and represents potential competitive overlap at a brand level rather than direct local competition.

Direct peers

American Residential Services (ARS): National residential HVAC, plumbing, and electrical service company with brand-authorized dealer relationships. Directly comparable as a multi-trade home services provider, but operating at substantially larger scale than Gene's Refrigeration.
Len The Plumber: Multi-trade residential plumbing, heating, and cooling service company serving Mid-Atlantic customers. Comparable multi-trade model with 24/7 service availability and owner-led operating culture similar to Gene's Refrigeration.
Roto-Rooter: National plumbing and drain service brand with adjacent HVAC service offerings. Comparable business model of residential service calls, emergency response, and franchise/operator network serving US markets.
Wrench Group: Multi-state residential HVAC, plumbing, and electrical service operator with premium OEM brand authorizations. Comparable multi-trade model and brand-authorized product set to Gene's Refrigeration.
Service Legends: Regional residential HVAC, plumbing, and electrical service company in the Northwest. Comparable multi-trade service offering, owner-led growth profile, and brand-authorized dealer positioning.
Mr. Rooter Plumbing: Neighborly Inc. franchise brand providing plumbing and drain services with adjacency to HVAC. Directly comparable as a branded residential service business model operating within regional territories.

Regional players

Petro Home Services: Multi-state residential HVAC, plumbing, and home services operator on the East Coast. Comparable multi-trade residential service model, though concentrated in different geography than Northeast Ohio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Gene’s Refrigeration compliance and trust

Trust signal

Compliance4 records

Gene’s Refrigeration financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Gene’s Refrigeration leadership team

Management profile

Number of profiles

Profiles1 record

Gene’s Refrigeration funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Gene’s Refrigeration M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gene’s Refrigeration

What does Gene’s Refrigeration do?

Is Gene’s Refrigeration a public or private company?

Gene’s Refrigeration is a private company. It is classified as family owned and is currently operating.

When was Gene’s Refrigeration founded?

Gene’s Refrigeration was founded in 1959. It employs 11 to 50 people.

Where is Gene’s Refrigeration based?

Gene’s Refrigeration is headquartered in Medina, United States, in the North America region.

How does Gene’s Refrigeration make money?

Three revenue lines are on record. Service Labor and Repairs are the primary driver. The others are equipment Installation and Replacement and maintenance Plans.

Who are Gene’s Refrigeration's main competitors?

Broad incumbents on record are Carrier Corporation, Trane Technologies and ServiceMaster. Direct peers are American Residential Services (ARS), Len The Plumber, Roto-Rooter, Wrench Group, Service Legends and Mr. Rooter Plumbing. Petro Home Services is listed as a regional player.

Does Gene’s Refrigeration have an API?

No public API is recorded for Gene’s Refrigeration.

What industry is Gene’s Refrigeration in?

Gene’s Refrigeration's product category is Residential HVAC and Home Services. Its primary akta.pro industry code is IMAIABAE, Refrigeration & Cold-Chain Equipment Service, with a secondary code of HSAOAJAF, Refrigeration Controls, Thermostats & Sensors Service.