City of Peoria, Illinois

What City of Peoria, Illinois does

The City of Peoria is a municipal government entity serving residents, businesses, and visitors of Peoria, Illinois, a mid-size city in central Illinois. As a public institution, it is owned by its residents and governed by an elected Mayor (Rita Ali) and City Council, operating under the authority of the State of Illinois with no parent company or private ownership. The city delivers a full spectrum of essential public services including public safety (a multi-division Police Department led by Chief Eric Echevarria and a Fire Department led by Fire Chief Shawn Sollberger with 13 fire stations), infrastructure (Public Works covering Engineering, Operations, Permits, Forestry, Fleet, Facilities, and Transportation), emergency management, code enforcement, sanitation and recycling (the "Yes, Peoria Picks Up!" program), economic development, and community programs.

Its core digital products are delivered through a small, identifiable technology stack: the official website (peoriagov.org) runs on the CivicPlus content management system, citizen service requests are handled through the PeoriaCares mobile and web app powered by SeeClickFix, and mapping and infrastructure planning rely on ArcGIS. The product portfolio also includes the Notify Me emergency and city alert subscription system, an Online Payments platform for utility bills and fees, a public Police Data Dashboard for transparency, and the Peoria Connects communications initiative. The city states it seeks conformance to WCAG 2.2 AA and Section 508 accessibility standards.

Revenue is generated through municipal taxes (property, sales, and other taxes), fees and licenses (building permits, liquor licenses, public works and fire permits, trade licenses, planning/zoning permits, parking and code violation tickets, stormwater utility billing), and enterprise zone benefits such as tax increment financing (TIF) for economic development. Most resident-facing services are tax-funded rather than direct-charge, while businesses pay transaction-based fees and residents receive a monthly stormwater utility bill based on impervious area. Service distribution spans the website, mobile app, City Hall and department offices (10+ physical locations), phone, social media, and community programs. The city has adopted a Strategic Plan covering 2024–2029 to guide its multi-year priorities.

Name

City of Peoria, Illinois

Legal name

City of Peoria

Website

https://peoriagov.org

Company type

Public

Founded year

1845

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of Peoria, Illinois is a municipal government providing public safety, infrastructure, sanitation, permitting, and community services to its residents, businesses, and visitors, funded by taxes, fees, and utility billing.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Police Protection (922120), Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (221320)

SIC

Sanitary Services (4950), Refuse Systems (4953), Water Supply (4941)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Taxpayer Services, Education & Outreach (BPAIADAM)

Keywords

• Municipal government services
• Public safety administration
• Waste management services
• Urban infrastructure planning
• Economic development programs

Headquarters

HQ city

Peoria

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Municipal Taxes: Revenue from property taxes, municipal sales taxes, and other tax revenues collected by the city to fund operations and services.
2. Fees and Licenses: Revenue from building permits, liquor licenses, public works permits, fire permits, trade licenses, planning/zoning permits, parking tickets, code violation tickets, stormwater utility billing, and various other municipal fees.
3. Enterprise Zone Benefits: Tax increment financing (TIF) and enterprise zone programs to encourage economic development and redevelopment in designated areas.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

The City of Peoria provides municipal government services to residents and businesses within its jurisdiction, including public safety (police, fire, emergency management), infrastructure maintenance (roads, sewers, stormwater), waste collection and recycling, planning and zoning, business permitting and licensing, economic development programs, and community engagement services. Primary service channels include the official website, the PeoriaCares mobile app, in-person offices at City Hall and department locations, and phone-based services.

Product overview

The City of Peoria's website functions as a comprehensive municipal service platform offering citizens digital access to government services. The core product portfolio includes PeoriaCares (powered by SeeClickFix) for non-emergency service requests, the Yes Peoria Picks Up! garbage and recycling program, a Police Data Dashboard for transparency, Notify Me emergency and city alert notifications, Online Payments for utility bills and fees, and Peoria Connects communications program. The platform is built on the CivicPlus Content Management System and serves as the central hub for all city department services, permits, licenses, and community information.

Differentiator

Problem solved

Functional benefit

Brands

• PeoriaCares: Online and mobile service request system powered by SeeClickFix that allows citizens to report non-emergency related issues to the city
• Peoria Connects

Products and services

• PeoriaCares (uReport) Service Request Platform An online and mobile service request system powered by SeeClickFix that allows City of Peoria citizens to report non-emergency related issues to the city. Accessible via web on desktop, mobile phone, or tablet.
• Yes, Peoria Picks Up! The city's garbage and recycling collection program providing trash, recycling, and yard waste services to residents within city jurisdiction.
• Police Data Dashboard A public-facing dashboard providing access to police department data, crime statistics, and department information for community transparency.
• Notify Me (Emergency and City Alerts) A subscription-based notification system allowing residents to receive updates and information about community news, happenings, and emergency alerts.
• Online Payments Digital payment platform enabling residents to pay stormwater utility bills, code violation tickets, parking tickets, and other city fees.
• Peoria Connects A city communications initiative featuring banners and boxes beautification program, videos, and social media integration showcasing local artists and community stories.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Partnerships

Ten partnerships are on record, tiered core and minor.

• Choose Greater PeoriacoreGTM or Marketing PartnerEconomic development organization and tourism promoter that sponsors major city events including Red, White, and BOOM! July 4th celebration.
• i3 BroadbandminorGTM or Marketing PartnerLocal internet service provider that sponsors the Red, White, and BOOM! fireworks display as presenting sponsor.
• SeeClickFixcoreTechnology or IntegrationMobile and web platform provider powering the PeoriaCares app and mobile service request system for citizen issue reporting.
• CivicPluscoreTechnology or IntegrationContent management system provider for the city's official website, enabling civic engagement and government service delivery.
• Greater Peoria Mass Transit DistrictcoreStrategic or Co-development PartnerPublic transit district providing City Link bus service to Peoria residents, referenced as City Link in the city's Living section for residents.
• Peoria County GovernmentcoreStrategic or Co-development PartnerCounty-level government with shared services including animal protection services (PCAPS) and emergency management.
• Peoria Park DistrictcoreStrategic or Co-development PartnerPark district providing recreational facilities and programs for Peoria residents.
• Peoria Public LibrarycoreStrategic or Co-development PartnerPublic library system providing educational resources and community services.
• Illinois Central CollegeminorStrategic or Co-development PartnerLocal community college partner referenced in conjunction with education and job training programs.
• Heart of Illinois United WaycoreStrategic or Co-development PartnerNonprofit partner hosting the Volunteer Portal for community volunteer opportunities.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• City of Indianapolis, Indiana: Much larger Midwest municipal government operating a broader portfolio of services at greater scale (Unigov). Provides a benchmark for larger-city operating models, technology adoption, and infrastructure investment patterns relevant to Peoria's growth trajectory.
• City of Chicago, Illinois: Largest Illinois municipal government and the dominant state benchmark for municipal services, civic technology adoption, and infrastructure investment. Provides top-tier reference point for Peoria's strategic planning and capability development.

Direct peers

• City of Springfield, Illinois: Illinois state capital and similar mid-sized municipal government serving ~114,000 residents. Provides directly comparable services (public safety, public works, utilities, permitting) and faces similar Illinois regulatory and pension environment.
• City of Rockford, Illinois: Larger Illinois municipal government (~148,000 residents) operating similar full-service municipal functions. Comparable Midwest manufacturing economy exposure and shared Illinois municipal governance and pension framework.
• City of Bloomington, Illinois: Twin-city partner with Normal, IL; comparable population and similar mid-Illinois municipal operating environment with shared service delivery model and civic technology usage.
• City of Decatur, Illinois: Mid-sized Illinois municipal government with comparable service mandate, population scale, and Midwest manufacturing-economy exposure. Provides a close functional comparison for budget and service-delivery patterns.
• City of Joliet, Illinois: Mid-sized Illinois municipal government serving a comparable population range with similar full municipal service mandate. Subject to same Illinois municipal governance and pension framework.
• City of Champaign, Illinois: Mid-sized Illinois municipal government with similar service portfolio (public safety, public works, utilities, economic development). Shares Illinois-specific regulatory, fiscal, and infrastructure context with Peoria.

Regional players

• City of Evansville, Indiana: Mid-sized Midwest municipal government with comparable population scale and similar manufacturing-economy profile. Provides a useful cross-state benchmark for municipal service delivery.
• City of Davenport, Iowa: Comparable mid-sized municipal government in adjacent Quad Cities region. Operates similar full-service municipal functions but in Iowa regulatory environment; useful regional comparable for service delivery scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CityofPeoria_IL
• YouTubepeoriagov.org/youtube
• Facebookfacebook.com/peoriail
• Instagrampeoriagov.org/instagram

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Peoria, Illinois