What Eurexo does

Eurexo is a French property and casualty insurance claims management company headquartered in Rueil-Malmaison. Founded approximately in 1993 and operating as the French subsidiary of CED Group, the company acts as an independent intermediary between insurers and policyholders following loss events, providing expert appraisal of water damage, fire, theft, storm, hail, flood, drought, automotive physical damage, liability, risk verification, and legal protection claims. It processes more than 200,000 claims per year through a national French network of regional agencies (Sud-Est, Paris-IDF, Nord-Est, Sud-Ouest, Ouest-Atlantique, DROM, plus Saint-Quentin-en-Yvelines) staffed by 360+ experts, supplemented by 150+ claim managers in offshore operations centres in Tunis (Tunisia) and Sofia (Bulgaria).

The technology stack combines human expert judgment with proprietary digital tools built specifically for insurance claims handling. Core claims-management systems include the ONE, GEXSI, and SINAPS platforms deployed on Eurexo or insurer-side infrastructure. Customer- and insurer-facing tools include Audrey, a generative-AI-powered virtual receptionist handling inbound calls on the national 09 71 09 20 20 number; Easysinistre, an algorithmic damage-valuation engine that respects IRSI conventions and contract-specific rules; Ouiscan, a remote drought-damage photo-dossier platform with 12,000+ dossiers processed since 2018; and Instant Expertise, a video-based on-demand expert consultation deployed for both Auto and Property scopes. Operations are supported by civil-drone inspection (ED10877 licence) for inaccessible sites and hosted on Microsoft Azure, with a stated commitment of more than 5% of annual revenue invested in digital solutions. CED ACADEMY, established November 2021, is a Qualiopi-certified internal training organisation delivering 400-hour junior-expert cohorts.

Eurexo's business model is exclusively B2B. Insurers, bancassurers, mutualists, brokers, general agents, car rental companies, and social landlords mandate Eurexo on a fee-for-service basis, with policyholders paying nothing directly. Revenue streams include per-mandate expertise services, per-case or retainer-based delegated end-to-end claims management (Gestion Déléguée MRH) delivered from onshore and offshore sites in white- or grey-label mode, and digital-tool licensing/embedding within insurer workflows. The Eurexo Premium tier targets complex claims above EUR 50,000 (industrial liability, environmental, cybersecurity), while the EUREXO-REN artisan network supports sustainable repair-in-nature propositions. The go-to-market is relationship-driven field sales targeting insurer risk managers, claims directors, and underwriting leadership, supported by regional brochures, the ePass insurer extranet, and ESG/RSE thought leadership. The company has been operating for over 30 years and reported 2023 revenue of approximately EUR 150 million.

Name

Eurexo

Legal name

EUREXO SAS

Website

https://eurexo-ced.fr

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Eurexo is a French insurance claims management company serving insurers, bancassurers, mutuals, brokers, and other institutional clients with independent damage appraisal and delegated claims handling. It operates 360+ experts across France plus offshore delivery in Tunisia and Bulgaria, supported by proprietary AI and digital claims tools.

Ownership category

akta.pro rank

Product category

Insurance Claims Management Services

NAICS

Claims Adjusting (524291), Other Insurance Related Activities (52429)

SIC

Insurance Agents, Brokers & Service (6411), Fire, Marine & Casualty Insurance (6331)

akta.pro primary industry

Payment Integrity, Audit, Appeals & Grievance Support (BPAAAFAJ)

akta.pro secondary industries

Eligibility, Coverage Verification & Policy Administration Support (BPAAAFAC), End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

Keywords

• Insurance claims management
• Damage expertise services
• Delegated claims handling
• Cross-border insurance claims
• Remote property assessment

Headquarters

HQ city

Rueil-malmaison

HQ country

France

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Expertise services (Dommages aux Biens & Automobile): Eurexo is commissioned by insurance companies to assess damage after a loss event. Experts evaluate causes, extent, and cost of damage, and produce a report for the insurer. Policyholders do not pay the expert directly — costs are borne by the insurer. Revenue is generated per-mandate as a service fee from insurer clients. This is Eurexo's primary revenue stream.
2. Delegated claims management (MRH & Cross-Border): Eurexo fully or partially manages insurance claims on behalf of insurer clients, from first notice of loss through to settlement. Provided from operations centres in France, Tunisia (Tunis), and Bulgaria (Sofia) using insurer systems or CED Group platforms. Revenue is generated through service fees, either per-case or as a retainer for ongoing capacity. White-label and grey-label options are offered.
3. Digital tools licensing (Ouiscan, Easysinistre, Instant Expertise, Audrey): Eurexo's proprietary digital products are made available to insurer clients as integrated or standalone solutions. These tools optimise claims triage, reduce handling costs, and improve policyholder satisfaction. Revenue is bundled into the overall commercial relationship with insurer clients or may be priced as discrete modules.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Eurexo is an insurance claims management company that assesses and settles property and automobile claims on behalf of insurance companies, bancassurers, mutuals, brokers, general agents, car rental firms, and social landlords in France. Its core offering combines field expert appraisal with proprietary digital tools (Ouiscan, Easysinistre, Instant Expertise, Audrey AI callbot) for remote triage, automated damage valuation, and video expertise, plus end-to-end delegated household (MRH) claims handling and international cross-border claims management.

Product overview

Eurexo is a French insurance claims management company offering a comprehensive portfolio of digital solutions and professional services. Its digital suite includes Audrey (AI-powered callbot for automated caller routing), Easysinistre (automated damage valuation), OuiScan (remote drought diagnosis), Instant Expertise (video-based on-demand expertise), and Natural Repair (sustainable repair services). These digital products complement core expertise services covering property, automotive, liability, and specialty lines, as well as delegated claims management and international cross-border claims services. Eurexo CED ACADEMY provides internal training, while ePass provides client portal access.

Differentiator

Problem solved

Functional benefit

Brands

• Easysinistre: Automated damage assessment and claims valuation solution for insurance claims
• OuiScan
• Audrey Callbot
• Instant Expertise
• Eurexo Premium
• CED Cross Border Claims
• Eurexo CED ACADEMY

Products and services

• Expertise Services Independent expert appraisal of property damage (water damage, fire, theft, flood/storm/hail, drought, appliances), liability, risk verification, legal protection, marine, and automobile claims across France for insurance companies, bancassurers, mutuals, brokers, general agents, car rental firms, and social landlords.
• Eurexo Premium Specialised claims service for complex or high-stakes losses (typically above EUR 50,000) covering industrial liability, major property damage, economic losses, environmental issues, and cybersecurity. Delivered by multidisciplinary senior teams with immediate responsiveness.
• Delegated MRH Claims Management Complete outsourced management of household (MRH) insurance claims from first notice of loss through to settlement. Runs on Eurexo's proprietary ONE, GEXSI, and SINAPS platforms or on the insurer's own systems, in white-label or grey-label mode. Delivered from operations centres in France, Tunisia, and Sofia.
• CED Cross Border Claims International claims management service for complex cross-border motor and property incidents involving multiple nationalities. CED Group has direct presence in 12 European countries and cooperates with 28 international partners for local expertise, language capability, and regulatory knowledge.
• Ouiscan Remote drought damage diagnostic platform enabling policyholders to self-assemble a photo dossier via responsive web (PC, tablet, smartphone). Eurexo detects non-drought cases early, limiting field expert visits to necessary cases only. Records a 72% policyholder acceptance rate, 30% no-follow-up rate, 25-day average closure, and <2% complaint rate.
• Easysinistre Automated damage valuation solution that processes material and furniture damages using proprietary algorithms translating expert know-how. Respects IRSI and other insurance conventions and contract-specific rules (depreciation, natural repair barometers). Provides immediate peer-to-peer indemnification or routes to traditional expertise when settlement is not possible.
• Instant Expertise On-demand video expertise platform allowing policyholders instant access to an expert via video call without prior appointment and without app download. Deployed for both auto and property damage. Eligibility determined automatically based on segmentation criteria co-designed with insurer clients. Policyholders receive an SMS and click through to the video session.
• Audrey Callbot AI-powered virtual receptionist using generative AI for natural language processing. Handles inbound calls on the national number 09 71 09 20 20, orients policyholders automatically to the correct contact, answers common questions, and transfers to a human handler on request. Continuously learns to improve response accuracy.
• Drone Expertise Aerial inspection service using civil drone operator certification ED10877, enabling detailed visual documentation of damage at heights up to 120m and in hazardous or inaccessible zones (fire, explosion, natural catastrophe sites). Replaces heavy physical infrastructure for complex loss scenarios.
• Réparation en Nature (Natural Repair) Sustainable repair approach prioritising repair over replacement, maximising repair rates especially for boilers, solar panels, and heat pumps. Delivered via the EUREXO-REN network of vetted artisans across France to reduce environmental footprint and indemnity cost while ensuring faster quality interventions.
• ePass Client Portal Insurer client portal hosted on Microsoft Azure providing secure access for insurance partners to manage claims dossiers, track progress, and access Eurexo services.

Quantifiable outcome

• Ouiscan processes over 12,000 dossiers since 2018, with 72% policyholder acceptance rate, 30% dossiers identified as no-follow-up, 25-day average closure time, and <2% complaint rate.
• +3 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature7 records

Partnerships

Five partnerships are on record, tiered minor.

• AgefiphminorStrategic or Co-development Partner · 1 January 2023Eurexo signed a partnership convention with Agefiph in 2023 setting ambitious objectives for disability employment. Agefiph supports employers in France in hiring and retaining workers with disabilities. The partnership builds on Eurexo's existing 'Mission Handicap' internal programme.
• Sky in LabminorStrategic or Co-development PartnerSky in Lab is a leading provider of on-site aluminium window repair services. Eurexo holds an exclusive partnership with Sky in Lab for aluminium joinery repair following theft or damage claims, providing policyholders with a specialist repair option alongside standard indemnity.
• EUREXO-REN (artisan network)minorStrategic or Co-development PartnerEUREXO-REN is a network of vetted artisans across France used by Eurexo to promote sustainable repair solutions. Active for 15 years at the Saint-Quentin-en-Yvelines platform, the network maximises repair rates (vs replacement) for specific goods such as boilers, solar panels, and heat pumps. The network supports Eurexo's green service proposition for insurer clients co-designing 'green' MRH products.
• Secteur adapté/protégé (sheltered and supported employment sector)minorStrategic or Co-development PartnerEurexo works with the sheltered and supported employment sector (enterprises that employ workers with disabilities under special arrangements), marking a commitment to disability inclusion beyond direct hiring.
• 28 international partners (Cross-Border Claims network)minorChannel Partner/ Reseller/ DistributorCED Cross Border Claims cooperates with 28 international partner organisations (in addition to its own offices in 12 European countries) to manage cross-border insurance claims involving multiple nationalities. Partners provide local expertise, language capability, and regulatory knowledge.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Verspieren: French insurance broker and risk management firm providing claims handling services for corporate clients, overlapping with Eurexo's expertise and policy administration offerings.
• Stelliant: France-headquartered independent loss adjusting and claims management group, directly comparable to Eurexo across property, auto and liability expertise mandates for French insurers.
• McLarens: Independent loss adjuster serving major insurers globally, with comparable property, auto and specialty lines expertise services to Eurexo's core mandate.
• Saretec: French specialist in construction and technical expertise for insurance claims; competes with Eurexo on property damage mandates and shares the French insurer customer base.
• Sedgwick: Global claims management and loss adjusting leader; competes with Eurexo in delegated claims handling and expert appraisal, including European cross-border mandates.
• Crawford & Company: Independent global claims management provider offering property, casualty and auto loss adjusting — directly overlapping Eurexo's core expertise and managed services value proposition.
• Cunningham Lindsey (now part of Sedgwick): Previously an independent global loss adjusting brand; consolidated into Sedgwick but historically a direct competitor to Eurexo on cross-border and complex claims handling.

Broad incumbents

• AXA Partners: AXA Group's assistance and claims services arm; a larger, broader incumbent that handles claims internally and could compete with or alongside Eurexo on outsourced mandates.
• Allianz Partners: Allianz Group's assistance and claims services division; large incumbent offering claims and assistance services that overlaps with Eurexo's property and auto expertise mandates.

Others

• Capgemini (Insurance BPO): Global IT and BPO services provider for insurers, including claims operations outsourcing; thematic adjacency to Eurexo's delegated claims management and digital tooling proposition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/policy.php
• LinkedInlinkedin.com/company/eurexo-sa

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eurexo