CMG

What CMG does

CMG (Coll Management Group S.A. de C.V.) is a Mexico-based financial services BPO and contact center operator founded in 2003 and headquartered in Cuauhtémoc, Mexico City. The company provides debt recovery, customer service operations, field collections, risk management, and legal advisory services to banks, financial institutions, retailers, distributors, and government entities. CMG operates 21 offices and 2 contact centers nationwide with more than 1,000 workstations, processing over 200,000 daily telephone contacts and 10,000 daily field visits. The group is organized into three operating subsidiaries — SEPSA, AMG, and SCPAR — and has been recognized by GPTW as one of Mexico's best companies to work for. CMG holds ISO 9001 and ISO 27001 certifications, qualifying it for enterprise and government contracts requiring vetted data-handling controls.

The company's technology stack combines predictive dialers, chatbots, voice-over-IP telephony, mobile applications, and CRM-based analytics to manage high-volume customer interactions and field collections. These capabilities are deployed across the multi-subsidiary structure to deliver integrated recovery, customer service, and risk management workflows for financial sector clients.

CMG's business model is BPO services revenue — fees earned on recovered accounts, per-interaction pricing, or contracted SLAs with banks and large enterprises. Beyond core collections, the company generates revenue from adjacent lines including headhunting services, software development, and infrastructure rental. No public revenue, headcount, or growth-rate disclosures are available, which limits financial triangulation. Revenue mechanics depend on the Mexican financial services collections market and the company's ability to retain and expand contracts with its bank and enterprise client base.

Name

CMG

Legal name

Coll Management Group S.A. de C.V.

Website

https://cmg.mx

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

CMG (Coll Management Group) is a Mexico-based financial services BPO and contact center operator, founded in 2003, providing debt recovery, customer service, field collections, and risk management to banks, retailers, distributors, and government entities across 21 offices nationwide.

Ownership category

akta.pro rank

Product category

Contact Center & BPO Services

NAICS

Telephone Call Centers (56142)

SIC

Services-Management Services (8741)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Billing, Payments & Account Administration Centers (BPAAAAAF), General Customer Service (Order/Account/Inquiries) (BPAAABAA), Loan Operations & Servicing (Consumer/SME/Corporate) (FSABALAD)

Keywords

• Debt collection services
• Contact center services
• Business process outsourcing
• Credit risk analysis
• Financial collections management

Headquarters

HQ city

Cuauhtémoc

HQ country

Mexico

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Contact Center Services: Revenue generated from providing contact center services including customer service, telemarketing, sales, and debt collection operations. Services are delivered through own infrastructure with qualified personnel, charging for service delivery based on campaigns and operational requirements.
2. BPO Services: Business Process Outsourcing services including administrative collections, credit reports, legal collections, floor plan audits, and headhunting. Revenue derived from managing client business processes on a contractual basis.
3. Infrastructure Rental: Rental of physical and technological infrastructure including workstations, hardware, internet, security, and support services to clients who need contact center capabilities without building their own infrastructure.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

CMG delivers outsourced contact center and business process outsourcing (BPO) services to banks, financial institutions, and enterprises across Mexico. Its core offerings include massive banking and financial debt collection, administrative and legal collections, credit reports and risk analysis, floor plan audits, headhunting, customer service, sales/telemarketing, and contact center infrastructure rental. All services are delivered through the company's own infrastructure (21 offices, 2 contact centers, 1,000+ workstations, proprietary CRM, predictive dialers, and omnichannel platform) certified under ISO 9001:2015 and ISO/IEC 27001:2022.

Product overview

CMG (Collection Management Group) is a Mexican business process outsourcing company operating since 2003 that provides an integrated portfolio of financial services and contact center solutions. The offering is organized around two core divisions: Contact Center services (including customer service, sales/telemarketing, infrastructure rental, and banking/financial collections) and BPO services (encompassing administrative collections, legal collections, credit reports/risk analysis, floor plan audits, and headhunting). The company operates its own infrastructure including 21 offices and 2 contact centers across Mexico, with proprietary technology platforms for omnichannel communications, predictive dialing, CRM, and real-time audit tracking. All services leverage shared infrastructure and technology to serve banking, financial, retail, government, and industrial clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center Omnichannel contact center service providing customer service, sales, telemarketing, and collections through telephone, SMS, WhatsApp, email, chat, and chatbot channels for enterprise clients.

Quantifiable outcome

• 200,000+ telephone contacts per day
• +4 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability6 records

Feature9 records

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Teleperformance: Global leader in omnichannel customer experience management with large Mexico operations serving US and Latin American banks. Overlaps with CMG across contact center and collections, but at materially greater scale and geographic reach.
• Foundever (formerly Sitel Group): Global CX/BPO provider with Mexican operations serving banking, insurance and consumer brands. Overlaps with CMG in omnichannel customer service and financial services support, but with broader international delivery capability.
• Concentrix: Global customer experience and BPO provider with established Mexican delivery hubs serving financial services, consumer electronics and tech clients. Comparable in vertical focus but operates with a much broader service portfolio and international footprint.
• Alorica: US-headquartered customer outsourcing provider with Latin American delivery including Mexico, serving financial services and consumer brands. Comparable in contact center model, with deeper US client relationships and digital CX tooling.
• TTEC Holdings: US-listed customer experience technology and services company with nearshore capacity in Mexico. Comparable in serving US-domiciled financial services clients, but at much larger scale and with deeper CX technology IP.

Direct peers

• Grupo EULEN: Spanish multinational BPO and staffing group with significant Mexican operations across contact center, collections and facility services. Highly comparable in service mix and Mexican market positioning.
• Konecta: Spanish-headquartered BPO with significant Mexican delivery centers providing customer service, sales and collections outsourcing to financial institutions and telcos. Highly comparable business model and target verticals in the Mexican market.
• Intrum (formerly Intrum Justitia): European-based credit management and debt collection specialist with growing Latin American operations including Mexico. Comparable in core debt collections and credit services business, though positioned as a much larger global incumbent.
• Atento: Latin America-focused BPO and contact center operator with major operations in Mexico serving banking, telecom and retail clients. Closest direct peer given overlapping geographic footprint, banking customer base, and omnichannel contact center + collections offering.

Regional players

• TeleContacto (Grupo Telco): Mexican contact center and BPO provider serving banking, telecom and retail clients domestically. Directly comparable in geographic focus and customer segments but with limited disclosed presence outside Mexico.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CMGNacional
• LinkedInlinkedin.com/company/coll-management-group-cmg

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CMG