What Sem & Stenersen Prokom does

Sem & Stenersen Prokom is a Norwegian digital solutions provider specializing in software and services for the public sector, with a heritage dating to 1921. The company is headquartered in Oslo and operates as a subsidiary of Spama AS, which is owned by Norwegian savings banks. With a combined workforce of approximately 50 employees, Prokom serves 250+ customers across Norwegian municipalities, county municipalities, and government agencies.

Prokom's product portfolio centers on six core platforms: Aim CMS, a proprietary headless content management system developed in collaboration with municipalities that includes a content-sharing platform; Kommune-Kari, a virtual agent chatbot powered by Boost.ai's NLP platform that answers over 6,000 question types and handles 1.2 million+ citizen conversations annually across 100+ municipalities; Tore på kontoret, an internal employee chatbot for IT, HR, and payroll queries; BookUp, a cloud-based rental management system deployed in 54 municipalities that has processed over 200 million NOK in rental income; Skjema, a digital forms platform with 150+ hospital forms integrated with the DIPS Arena patient journal system; and Optimizely-based web portals with modules including MinSide (citizen portal), SRU, and employee directories. In 2024, the company launched Gambit, a GPT-based chatbot for the education sector, marking its first move into a vertical beyond municipal government.

The company operates a recurring revenue model based on SaaS subscriptions, population-scaled pricing for municipalities, and annual licensing for PDF form products sold via its e-commerce shop. Distribution is primarily direct sales to municipalities supplemented by an online store. The technology stack integrates with national Norwegian infrastructure including ID-porten (authentication), Folkeregisteret (population register), and Ayfie (search). Sales and distribution are managed through a small named sales team, and the company was awarded 2nd place at the 2019 Smart City Awards in Barcelona for Kommune-Kari.

Name

Sem & Stenersen Prokom

Legal name

Sem & Stenersen Prokom AS

Website

https://prokom.no

Company type

Private

Founded year

1921

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Public Sector Software

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)

akta.pro secondary industries

Public Sector & Government ERP (HDAEAEAG), Contract Lifecycle Management (CLM) & Document Automation (BPAEAPAD), Enterprise PaaS (App Runtime & Managed Application Platforms) (HDAEAKAB)

Keywords

• Municipal software solutions
• Headless CMS platform
• Citizen chatbot service
• Digital forms management
• Rental booking system

Headquarters

HQ city

Oslo

HQ country

Norway

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Others

Revenue model

1. Software Licenses and Subscriptions (SaaS): Prokom generates recurring revenue through subscriptions for its proprietary software products including Aim CMS, Kommune-Kari, Tore på kontoret, BookUp, and digital forms platforms. Products are offered as cloud-hosted SaaS or on-premise installations. Revenue is recurring as municipalities renew annual licenses.
2. Web Portal Solutions (Optimizely): Revenue from designing, building, and maintaining Optimizely-based municipal web portals. Includes MinSide, intranet, and modules (SRU, calendars, employee search). Ongoing maintenance and support contracts generate recurring revenue.
3. PDF Forms / Downloadable Products: The online shop (shop.prokom.no) sells PDF form products for municipal administration. Prices for downloadable products are based on annual usage rights (one-year license) and scaled by municipal population size for municipal customers. A factory fee of 260 NOK applies per order.
4. Hospital Forms: Over 150 electronic forms for hospitals integrated with DIPS Arena, sold to healthcare institutions as part of the forms platform subscription.
5. Consulting and Advisory Services: Prokom offers digitalization consulting services including technology prioritization guidance, process mapping, competency building, user testing, universal design advisory, and analysis of user data. Workshops and training courses are offered in Oslo, on-site, or via Teams.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels9 records

Core offering

Prokom delivers digital solutions to Norwegian municipalities and government agencies, including the Aim CMS headless content management system, AI-powered chatbots Kommune-Kari (for residents) and Tore på kontoret (for employees), the BookUp cloud rental management platform, electronic forms solutions integrated with municipal and hospital systems (DIPS Arena), Optimizely-based web portals with citizen modules, and downloadable PDF forms via an online shop. The company also provides digitalization consulting and training services tailored to municipal workflows.

Product overview

Sem & Stenersen Prokom delivers a suite of digital solutions for Norway's public sector, centered on its proprietary Aim CMS (headless publishing platform), two chatbots (Kommune-Kari for citizens and Tore på kontoret for employees), the BookUp rental management system, online/self-service forms (Skjema), hospital forms integrated with DIPS Arena, and Optimizely-based web portals with associated modules (MinSide, SRU, activity calendars, employee directories). The company also offers consulting and training services. The product portfolio is complemented by a PDF form web shop. The products share a focus on Norwegian municipalities and integrate with national infrastructure (ID-porten, Folkeregisteret, Boost.ai NLP platform, Ayfie search) and sector-specific systems (DIPS Arena for hospitals).

Differentiator

Problem solved

Functional benefit

Brands

• Kommune-Kari: Virtual agent chatbot for municipalities that answers citizen questions 24/7, handling over 1 million questions annually. One of the world's largest chatbots.
• Tore på kontoret
• Aim CMS
• BookUp
• Skjema.no
• Minside

Products and services

• Aim CMS Aim CMS is Prokom's proprietary headless content management system developed in collaboration with Norwegian municipalities, separating content from presentation and enabling content reuse and sharing across municipalities via subscription. Includes roughly 70% pre-built municipal content, universal design support, quality assurance, and clear language features. Targeted at Norwegian municipalities and county municipalities.
• Kommune-Kari Kommune-Kari is a virtual agent chatbot for municipal citizen service desks, answering citizen questions about municipal services, application deadlines, opening hours and more 24/7. It serves approximately 2 million Norwegians across about 100 municipalities and handles over 1.2 million questions annually, powered by Boost.ai NLP. Targeted at Norwegian municipalities.
• Tore på kontoret Tore på kontoret is an internal employee chatbot that answers municipal staff questions about IT issues, payroll, HR, travel rates, and general workplace information 24/7. It integrates with municipal intranets, Microsoft Teams, Workplace, and mobile apps. Targeted at Norwegian municipal staff.
• BookUp BookUp is a cloud-based rental and booking system for municipalities to manage rentals of facilities, sports venues, meeting rooms, and other objects, with integrations for keyless entry (xLock), ID-porten authentication, and calendar synchronization. Deployed across 54 municipalities giving 1.1 million Norwegians access, with customers collectively booking over 200 million NOK in rental income.
• Skjema og selvbetjening Skjema og selvbetjening is a self-service and form solutions platform for municipalities, offering cloud-hosted or locally installed form builders that integrate with municipal systems, public registries, and national shared components. Forms include built-in validation and are responsive across devices. Targeted at Norwegian municipalities.
• Skjema for sykehus (Hospital Forms) Over 150 electronic forms for Norwegian hospitals integrated with the DIPS Arena patient journal system, covering referrals, requisitions, laboratory analyses, NAV/health authority documentation and more. Forms pre-fill patient and requester data and validate required fields. Targeted at Norwegian hospitals on DIPS Arena.
• Nettportal / Optimizely Web Portal Custom website solutions built on Optimizely (formerly Episerver), Norway's leading .NET CMS platform, with additional modules including MinSide citizen portal, intranet, activity calendars, employee directories, post lists, and Ayfie-powered search. Prokom manages more than 200 Optimizely installations for Norwegian municipalities.
• Gambit Gambit is a safe GPT-based chatbot designed for personalized learning in the Norwegian education sector. Targeted at schools and students.
• Rådgivning og kurs (Consulting and Training) Consulting services for public sector digitalization covering technology prioritization, process mapping, benefit realization, project evaluation, user testing, universal design, and data analysis. Includes training courses and workshops for web editors, delivered in Oslo, on-site, or via Teams. Targeted at Norwegian municipalities and public sector organizations.
• PDF-skjema (Online Shop) PDF form templates for Norwegian municipal administration covering areas such as health, archives, tax, education, building, and social services, sold via shop.prokom.no with annual usage rights priced by municipal population size and a per-order factory fee of 260 NOK. Targeted at Norwegian municipalities and administrative users.

Quantifiable outcome

• 30% reduction in phone inquiries to municipal service centers
• +4 more outcomes

Named customers11 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Boost.aicoreTechnology or IntegrationProkom partners with Boost.ai for the NLP (Natural Language Processing) platform powering Kommune-Kari and Tore på kontoret chatbots. Boost.ai develops and delivers virtual agents based on language recognition and artificial intelligence. The partnership enables Kommune-Kari to process natural language from Norwegian residents across 100+ municipalities.
• Optimizely (formerly Episerver)coreTechnology or IntegrationProkom is an Optimizely partner with one of Norway's largest Episerver expert communities, managing 200+ installations for Norwegian municipalities. Provides web portal solutions built on the .NET CMS platform.
• MediaLTminorStrategic or Co-development PartnerProkom partners with MediaLT for universal design quality assurance of products. MediaLT is a specialized provider in digital accessibility and universal design consulting.
• SINTEFcoreStrategic or Co-development PartnerProkom collaborated with SINTEF in the ETAPAS project, a 3-year European research project examining how AI, robotics, and big data can be responsibly adopted in the public sector. The project addressed ethical, legal, and social consequences of chatbot deployment in public administration.
• European CommissioncoreStrategic or Co-development PartnerThe ETAPAS project (Ethics, Technology, and Privacy in AI for Public Sector), funded by the European Commission, brought together 15+ European partners including SINTEF, CEA, Karolinska Institutet, KTH, PwC Italy, and others to research responsible use of disruptive technologies in public sector.
• Spama AScoreOthersSpama AS is the parent company of Sem & Stenersen Prokom, acquired in 1998. Both companies are co-located in Oslo with shared leadership and a combined workforce of 50 employees. Spama is owned by Norwegian savings banks. Both companies share environmental reporting and climate accounting through Cemasys.
• CemasysminorOthersCemasys provides climate accounting services for Prokom and Spama, enabling monitoring of environmental footprint, identification of improvement potential, and purchase of climate quotas in line with the company's emissions.

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Knowit AB: Nordic IT and digital consultancy with a public-sector practice spanning Sweden, Norway, Finland, and Denmark. Comparable in delivering digitalization, CMS, and citizen-engagement projects for Nordic municipalities, though typically project-based rather than product-based.
• Bouvet ASA: Norwegian IT consultancy and software services company of comparable headcount, with significant public-sector work including CMS, portal, and digitalization projects for Norwegian municipalities and agencies.
• Combine: Danish municipal-IT specialist (now part of Netcompany group) focused on case management, digital post, and self-service solutions for Danish municipalities. Direct functional peer to Prokom on municipal request-fulfillment platforms, though it operates in Denmark rather than Norway.

Direct peers

• Visma: Leading Nordic SaaS group serving SMBs and the public sector with ERP, HR, accounting, and citizen-facing digital services. Directly comparable as a Norway-headquartered vendor selling software suites to municipalities, though at significantly greater scale and breadth than Prokom.
• TietoEVRY: Major Nordic IT services and software provider with a strong Norwegian public-sector practice (digital public administration, healthcare, education). Closely comparable buyer base and product overlap (forms, case management, citizen portals).
• Formpipe Software: Swedish-headquartered (with strong Danish/Norwegian presence) vendor of public-sector Case Management, e-Archive, and e-Form / CLM solutions. Highly comparable on the forms/CLM/document-automation side of Prokom's portfolio, with similar buyer profile across Nordic municipalities.
• Netcompany: Danish-founded IT services and digital solutions firm with deep Nordic public-sector delivery, including citizen-facing digital platforms for municipalities. Comparable in target market and in delivery of large-scale municipal digital transformation projects.

Broad incumbents

• Sopra Steria: European IT services group with a Nordic presence that delivers digital public-sector platforms (citizen portals, case management, identity). Overlaps with Prokom in Norwegian and broader Nordic public-sector RFPs at a much larger scale.
• Atea ASA: Leading Nordic IT infrastructure and services provider serving Norwegian municipalities and government agencies. Comparable buyer base and adjacent product portfolio (digital workplace, citizen-facing services), though primarily infrastructure-led rather than software-led.
• CGI Group: Global IT and business consulting services firm with a sizeable Nordic footprint delivering digital public-sector solutions. Competes for the same Norwegian municipal modernization budgets though via large-scale systems integration rather than packaged products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebooknb-no.facebook.com/semstenersenprokom
• LinkedInlinkedin.com/company/prokom-as

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sem & Stenersen Prokom