TAS Mülheim

What TAS Mülheim does

TAS Mülheim GmbH is a privately held German business process outsourcing (BPO) company founded in 1992 and headquartered in Mülheim an der Ruhr, North Rhine-Westphalia. The company specializes in customer communication and contact center services, operating with a workforce of approximately 400-450 employees to deliver six core service modules: inbound services (hotlines, order processing, complaint management, helpdesk, tech support), outbound services (telesales, customer acquisition, appointment scheduling), customer loyalty services (welcome calls, satisfaction checks, contract modifications), back office services (order processing, master data maintenance, returns management), social media services, and fulfilment services (direct mail campaigns). Service delivery is conducted through human agents across phone, email, chat, and social media channels, with no proprietary technology platform disclosed.

The company is owner-operated by founder and Managing Director Rüdiger Wolf, has operated without external investment or acquisition since founding, and maintains ISO 9001 quality certification and commitment to the CCV Branchenkodex industry code of conduct. TAS Mülheim serves a customer base spanning German Mittelstand mid-sized businesses to international corporations, with named vertical presence in the energy sector and 20 long-term project clients retained for over 30 years. The go-to-market is a direct B2B sales motion, with revenue generated through managed-service contracts negotiated per client; no public pricing is available. The firm markets primarily through its website, organic social channels (Facebook, Instagram, YouTube), and employer branding platforms (Kununu, HeyJobs) to support both client acquisition and recruitment in a labor-tight BPO market.

Name

TAS Mülheim

Legal name

TAS Mülheim GmbH

Website

https://tas-muelheim.de

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

101–250 employees

Short description

TAS Mülheim is a German BPO and contact center provider founded in 1992, offering inbound, outbound, customer loyalty, back office, social media, and fulfilment services to mid-sized businesses and international corporations through a 400-450 employee workforce.

Ownership category

akta.pro rank

Product category

Contact Center / Business Process Outsourcing (BPO) Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

General Customer Service & Contact Center Operations (BPAAAAAA), Order Management & Customer Fulfillment Support (BPAAAAAE), Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Contact center services
• Business process outsourcing
• Customer communication services
• Inbound call handling
• Outbound telesales

Headquarters

HQ city

Mülheim An Der Ruhr

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. BPO Customer Service Contracts: Business Process Outsourcing services providing customer communication solutions to enterprise and mid-market clients. Revenue generated through service contracts for inbound customer service, outbound sales/telesales, customer loyalty programs, back office services, and social media management.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

TAS Mülheim is a German Business Process Outsourcing (BPO) contact center that delivers customer-dialogue services on behalf of business clients. Its offering spans six core modules: Inbound Services (hotlines, order processing, complaint management, helpdesk, tech support, overflow handling, email), Outbound Services (telesales, appointment setting, customer acquisition, mystery calls), Customer Loyalty Services (welcome calls, satisfaction checks, contract modifications), Back Office Services (order processing, master data maintenance, returns management, virtual secretarial), Social Media Services, and Fulfilment Services (promotional direct mail).

Product overview

TAS Mülheim is a customer communication and contact center service provider offering a comprehensive portfolio of BPO (Business Process Outsourcing) services. The company provides six core service modules: Inbound Services (incoming call handling, hotlines, support), Outbound Services (sales, telesales, customer acquisition), Customer Loyalty Services (retention, welcome calls, satisfaction checks), Back Office Services (administrative support, order processing, returns management), Social Media Services (digital customer communication), and Fulfilment Services (direct mail campaigns). The company serves clients from mid-sized businesses to international corporations across various industries including the energy sector.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Services Incoming customer-communication services including info hotlines, order processing with cross- and upselling, service hotlines, complaint management, helpdesk, tech support, telephone service, overflow handling, and email management, delivered for business clients.
• Outbound Services Proactive outbound customer outreach including needs and potential analyses, product launches, appointment scheduling, direct sales/telesales, dealer acquisition and support, field sales support, customer acquisition, and mystery calls.
• Customer Loyalty Services Customer-retention and relationship-building services including welcome calls, satisfaction checks, contract modifications, and offer presentations to maintain and grow existing customer value.
• Back Office Services Administrative support services including order processing and order management, master data maintenance and data cleansing, returns management, general administrative tasks, and virtual secretarial services.
• Social Media Services Customer communication via chat and social media platforms, reaching target audiences on their preferred digital channels to support client brand presence.
• Fulfilment Services Physical fulfilment operations including one-time promotional mailings and follow-up mailing campaigns, providing tangible materials to customers on behalf of clients.

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• D+S Contact Center: Hamburg-based German contact-center operator offering multi-channel customer service, sales, and back-office outsourcing to enterprise clients — directly comparable German mid-market BPO competitor.
• Competence Call Center (CCC): Vienna-headquartered, German-speaking BPO contact-center operator with comparable inbound/outbound customer service offerings for enterprise clients across Austria, Germany, and Switzerland — the closest regional mid-market peer to TAS Mülheim.

Broad incumbents

• TTEC: Global digital customer experience and BPO provider with EMEA operations serving large enterprise clients in customer care, sales, and retention — broad incumbent competitor across the same verticals.
• Majorel: International BPO/CX provider (now operating under Concentrix following 2024 merger) with strong German/EMEA presence in customer service, sales, and digital channel management for enterprise clients.
• Concentrix: Global customer experience and BPO provider with extensive EMEA operations following its Webhelp/Majorel integrations; competes for the same enterprise customer-service outsourcing contracts as TAS Mülheim across all channels.
• Transcom: Global customer care and BPO operator with strong European footprint serving enterprise clients in inbound service, sales, and technical support — comparable incumbent on service lines, channels, and verticals.
• Capita: UK-headquartered professional services and BPO group with established DACH/German customer service delivery; broader portfolio but competing for similar enterprise omnichannel outsourcing engagements.
• Arvato (Bertelsmann): Bertelsmann-owned global BPO services division offering customer service, CRM, and back-office outsourcing across multiple verticals including energy/utilities — comparable incumbent peer in German and European enterprise markets.
• Teleperformance: Global leader in customer experience management and omnichannel BPO; operates across 80+ countries including substantial German/Central European footprint — broadly incumbent peer that competes for the same enterprise outsourcers.
• Foundever (formerly Sitel): Global CX/BPO operator (rebranded from Sitel Group) with significant EMEA delivery centers; comparable in serving enterprise omnichannel customer service programs in German and DACH markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TAS.Muelheim
• Instagraminstagram.com/tasmuelheim
• Xx.com/tas_muelheim

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TAS Mülheim