Full Circle Financial Services

What Full Circle Financial Services does

Full Circle Financial Services, LLC is a Tampa, Florida-based, nationally licensed debt collection agency operating in the Accounts Receivable Management (ARM) sector. Founded in 2008 and led by industry veteran Roger Knauf (President), the company delivers 1st and 3rd party debt recovery services to enterprise creditors — including financial institutions, credit card issuers, auto lenders, and other originators of delinquent consumer debt — alongside direct-to-consumer resolution tools for individual debtors through a web-based customer center, payment portal, and call center (1-855-695-1308).

The company's core products are organized around four pillars: (1) 1st & 3rd party debt recovery executed under a 'communicate, educate, advise' philosophy; (2) debt portfolio acquisitions, where Full Circle acts as both a full consumer portfolio buyer and a niche buyer of debt settlement portfolios; (3) debt management account servicing, in which it is a nationwide servicer and purchaser of debt management accounts; and (4) debt management consulting and call center support as add-on services. Underlying technology is centered on a proprietary debt settlement database — described as the largest and most seasoned in the industry — supplemented by a secondary database of millions of consumer records and data sharing contracts with 248 debt settlement companies, plus a secure 8,900 sq ft Tampa facility with offsite co-location data center backup.

Full Circle makes money through three contingency and transaction-fee revenue streams: contingency collection services on behalf of creditor clients, debt portfolio acquisition (earning the spread between purchase price and amounts collected), and contingency servicing of debt management accounts. Pricing is not publicly disclosed; collection services operate on negotiated contingency rates tied to portfolio characteristics. The company reaches clients through direct enterprise sales and debtor customers through a self-service web portal and inbound call center, with affiliate support from The Axiom Group. Full Circle maintains collection agency licenses across 13+ states plus NMLS registration, and complies with the federal Fair Debt Collection Practices Act (FDCPA).

Name

Full Circle Financial Services

Legal name

Full Circle Financial Services, LLC

Website

https://fullcirclefs.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Full Circle Financial Services is a Tampa-based, nationally licensed debt collection agency providing 1st and 3rd party debt recovery, debt portfolio acquisitions, and debt management account servicing to enterprise creditors and individual debtors across the United States.

Ownership category

akta.pro rank

Product category

Debt Collection Services (Accounts Receivable Management)

NAICS

Collection Agencies (56144), Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industries

Third-Party Collection Agencies (Consumer) (FSAKAJAB), First-Party (In-House) Collections & Servicing (FSAKAJAA)

Keywords

• Debt collection services
• Accounts receivable management
• Debt portfolio acquisitions
• Third party debt recovery
• Debt settlement servicing

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Contingency Collection Services: The company provides collection support services on a contingency basis, meaning fees are earned only upon successful debt recovery. This is mutually beneficial to clients and customers.
2. Debt Portfolio Acquisition: Full Circle purchases aged debt portfolios, acquiring the debt and servicing it directly. Revenue is generated through the difference between purchase price and amounts collected.
3. Debt Management Account Servicing: Nationwide servicer and purchaser of Debt Management Accounts, providing contingency collection services specifically for debt management accounts.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Full Circle Financial Services is a nationally licensed collection agency that recovers delinquent debt for enterprise creditors on a contingency fee basis and purchases aged debt portfolios. The company delivers 1st and 3rd party debt recovery, debt management account servicing (with industry-specialized expertise in debt settlement portfolios), debt portfolio acquisitions, debt management consulting, and call center support, complemented by a consumer-facing self-service portal for payments, dispute resolution, and complaint submission. The firm serves as an accounts receivable management (ARM) partner, operating in conjunction with affiliate The Axiom Group to provide integrated recovery solutions for businesses across the United States.

Product overview

Full Circle Financial Services operates as a national licensed collection agency offering a suite of debt recovery and management solutions. The core offerings include 1st & 3rd Party Debt Recovery services, Debt Portfolio Acquisitions (purchasing consumer and debt settlement portfolios), and Debt Management account servicing. These are complemented by Debt Management Consulting and Call Center Support Services. The company, together with its affiliate partner The Axiom Group, provides integrated accounts receivable management (ARM) solutions through its Tampa, FL facility.

Differentiator

Problem solved

Functional benefit

Products and services

• 1st & 3rd Party Debt Recovery Complete, compliant 1st and 3rd party debt recovery services tailored to each client, encompassing first-party (in-house) and third-party (agency) collection support with a Communicate, Educate, and Advise customer interaction philosophy; sold to enterprise creditors on a contingency basis.
• Debt Management Account Servicing Nationwide contingency collection servicing and purchasing of Debt Management Accounts, with specialized focus on accounts that have entered into debt settlement programs; leverages the industry's largest debt settlement database and 248 data-sharing contracts with debt settlement companies.
• Debt Portfolio Acquisitions Purchase of full consumer portfolios and niche debt settlement portfolios at discount; Full Circle acquires the debt and services it directly, generating revenue through the spread between purchase price and amounts collected.
• Debt Management Consulting Consulting services providing creditor clients with resources and innovative solutions to manage their accounts receivable business more efficiently, add additional revenue streams, and gain competitive edge in the marketplace.
• Call Center Support Services Call center support services provided to enterprise clients as part of Full Circle's full suite of pro-active accounts receivable management (ARM) solutions, delivered via the Tampa, FL facility and 1-855-695-1308 inbound line.

Quantifiable outcome

• Scrubbed millions of records for hundreds of clients, identifying hundreds of millions of dollars in inventory
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• The Axiom GroupcoreStrategic or Co-development PartnerFull Circle Financial LLC and its affiliate partner The Axiom Group together provide comprehensive resources for clients to grow their companies. The partnership offers effective and cost-efficient collection support that is mutually beneficial to clients and customers.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• IC System: Family-owned US debt collection agency providing ARM and debt purchasing services to credit issuers, healthcare, and utility clients. Closely comparable in private/founder-led profile and US-only scope.
• Crown Asset Management: US debt buyer specializing in purchasing and servicing charged-off consumer receivables, including credit card and installment loans. Comparable in business model as a niche-to-mid-market debt purchaser.
• Resurgent Capital Services: US-based debt buyer and third-party collection servicer operating as a partner of Pratt & Whitney and other large creditors. Comparable portfolio-acquisition and contingency-collection business model.
• Convergent Outsourcing: One of the largest US third-party collection agencies, providing ARM services to creditors across consumer and commercial categories. Comparable in core offering but materially larger in headcount and geographic reach.
• Transworld Systems: US-based ARM provider offering contingency collections, debt portfolio acquisition, and call center services to enterprise creditors. Closely mirrors Full Circle's service mix (1st/3rd party recovery, portfolio purchase, call center) and customer base.

Broad incumbents

• Encore Capital Group: Publicly traded global specialty finance company focused on debt purchasing and recovery across consumer and commercial receivables. Highly comparable in core business (portfolio acquisition and third-party collection), but significantly larger and geographically broader than Full Circle.
• PRA Group: Publicly traded global acquirer and servicer of nonperforming loans, operating across consumer debt purchasing and third-party collection in the US, Europe, and Australia. Directly comparable in business model but operates at much larger scale.

Others

• Alliant Credit Union (Debt Sale / Recovery operations): While primarily a credit union, Alliant and similar institutions represent a category of clients that sell charged-off debt or engage ARM partners like Full Circle. Relevant as a customer archetype rather than a competitor.
• National Credit Federation (debt settlement counterpart): Consumer-facing debt settlement company; representative of the 248 DSCs in Full Circle's data network. Not a competitor but a critical supply-side partner for Full Circle's debt-settlement specialization.
• Axiom Group (partner / affiliate): Affiliated partner providing additional collection and ARM resources alongside Full Circle. Listed as a mutual strategic partner on the Full Circle website; adjacent in business model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/fullcirclefs

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Full Circle Financial Services