aLIVE-Service GmbH

What aLIVE-Service GmbH does

aLIVE-Service GmbH is a German privately held limited liability company (GmbH) founded in 2013 and headquartered in Magdeburg, with a second operational site in Quedlinburg opened in 2021. The company delivers business process outsourcing and IT solutions to statutory health insurers (gesetzliche Krankenversicherer) and other organizations in the German healthcare market, covering the full non-sovereign back-office scope: employer services, debt management, insured member services, call center operations, and nursing care administration. Its primary customer segment is statutory health insurance funds, supplemented by public-sector engagements (e.g., the Statistisches Bundesamt Zensus 2022 project) and healthcare providers consuming its telemedicine offerings. The company is led by managing directors and co-founders Martin Behmann and Ramona Thormann, with a workforce in the 11–50 employee range.

The technology stack comprises three in-house platforms. aLIVE Support is an omnichannel customer support layer unifying phone, email, chat, and social-messaging channels (Facebook, WhatsApp, Twitter, WeChat). DeinArzt.digital is the company's telemedicine platform, offering video consultations, electronic sick note (eAU) processing, appointment scheduling, and telemonitoring for at-risk geriatric patients; it is integrated with the separate aLIVE Pflege brand for geriatric care. The ePA-Versichertenhelpdesk (ePA-VHD), expanded in March 2026 with a TI-M Chatservice module, provides electronic patient record support to health insurers on a 24/7 basis. Supporting products include the Arzt-Terminservice for appointment scheduling, Arbeitnehmerüberlassung for SOFA-certified staffing, an SAP-Oscare statutory benefits portal, and the aLIVE Digital Health Pass co-developed with Bayerische TelemedAllianz for GDPR-compliant digital vaccination certificates. The company holds ISO 9001, ISO/IEC 27001, ISO 14001, ISO 22301, and DIN EN ISO 18295 certifications — typically prerequisites for health insurer and public-sector procurement.

Revenue is generated through professional-services contracts for back-office BPO and call center work (including employee leasing), subscription-style telemedicine platform access, and competitive public procurement tenders. Pricing is contract-based and not publicly disclosed; the go-to-market is sales-led direct outreach to enterprise buyers, supplemented by content marketing, LinkedIn/Facebook presence, public relations, and industry events including the company's own Fachkongress. Customer engagements tend to be long-tenured, as evidenced by vivida BKK's public endorsement of the firm on its tenth anniversary. No external funding, parent company, or M&A activity is disclosed; the company operates as an independent, profitable-niche operator in the German statutory healthcare BPO and IT services market.

Name

aLIVE-Service GmbH

Legal name

aLIVE-Service GmbH

Website

https://alive-service.de

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

aLIVE-Service GmbH is a German BPO and IT services provider founded in 2013, delivering back-office outsourcing, omnichannel customer support, and telemedicine platforms (DeinArzt.digital) to statutory health insurers and public-sector clients across Germany.

Ownership category

akta.pro rank

Product category

Healthcare BPO & IT Services

NAICS

Ambulatory Health Care Services (621), Home Health Care Services (621610)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Home Health Care Services (8082)

akta.pro primary industry

Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)

akta.pro secondary industries

Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD), Patient Intake, Digital Registration & eForms (HLACAEAF)

Keywords

• Health insurance back-office outsourcing
• Telemedicine video consultations
• Omnichannel customer support
• Statutory healthcare BPO
• Electronic patient records helpdesk

Headquarters

HQ city

Magdeburg

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Back-office BPO services for statutory health insurers: The company provides comprehensive back-office services to statutory health insurers covering employer services, debt collection/accounts receivable, insured services, call center operations, and nursing care services. Revenue is generated through service contracts with health insurance funds, likely on a per-transaction or retainer model. The company also provides staffing/employee leasing (Arbeitnehmerüberlassung) services for specialized roles such as social insurance specialists (SOFA) with contracts averaging 6-9 months.
2. Telemedicine and eHealth platform services (DeinArzt.digital): Telemedicine video consultation platform and appointment scheduling services offered to health insurers, physicians' associations, and private health insurers, providing their insured members access to virtual doctor consultations.
3. Public sector and government contracts: Call center and support services delivered to public-sector clients, including the Statistisches Bundesamt for the 2022 census project, via competitive public procurement.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

aLIVE-Service GmbH delivers business process outsourcing and IT solutions for German statutory health insurers and government entities, covering the full non-sovereign back-office scope (employer services, debt management, insured member services, call center, and nursing care). It complements these services with its own omnichannel customer support platform (aLIVE Support) and a proprietary telemedicine platform (DeinArzt.digital) for video consultations, electronic sick notes, and appointment booking. Specialized offerings include the ePA-Versichertenhelpdesk for electronic patient records and the aLIVE Digital Health Pass for tamper-proof digital vaccination certificates.

Product overview

aLIVE-Service GmbH offers a modular service portfolio for the German healthcare market, consisting of the core aLIVE-Service back-office outsourcing platform combined with specialized sub-brands: aLIVE Support (omnichannel customer support), aLIVE Pflege (geriatric care/telemonitoring), and DeinArzt.digital (telemedicine/video consultations). Additional modules include ePA-Versichertenhelpdesk (electronic patient record support), Arzt-Terminservice (appointment scheduling), Arbeitnehmerüberlassung (employee leasing), SAP-Oscare services, and the aLIVE Digital Health Pass. The company also provides Callcenter, Forderungsmanagement (debt collection), Versichertenservice (insured services), and Pflegedienstleistungen (care services) as part of its comprehensive healthcare service offering.

Differentiator

Problem solved

Functional benefit

Brands

• aLIVE Support: Omnichannel solutions for customer support across phone, email, chat, and social messaging apps including Facebook, WhatsApp, Twitter, and WeChat.
• aLIVE Pflege
• DeinArzt.digital

Products and services

• aLIVE-Service Core business process outsourcing (BPO) and IT solutions offering for statutory health insurers (gesetzliche Krankenversicherer) and the German healthcare market. Covers the entire non-sovereign back-office area including employer services (Arbeitgeberservice), debt collection management (Forderungsmanagement), insured member services (Versichertenservice), and related IT solutions.
• aLIVE Support Omnichannel customer support solution unified across phone, email, chat, and social messaging apps including Facebook, WhatsApp, Twitter, and WeChat. Provides consistent service quality across all channels for health insurance customer support.
• aLIVE Pflege Geriatric care services providing telemedical monitoring and care solutions for elderly patients with chronic conditions, including 24/7 telemonitoring of at-risk patients.
• DeinArzt.digital ISO-certified telemedicine platform enabling video consultations (Videosprechstunde), electronic prescriptions, electronic work incapacity certificates (eAU), and digital health services. Includes doctor appointment scheduling and integration with electronic health record systems, offered to health insurers, physicians' associations, and private health insurers.
• ePA-Versichertenhelpdesk (ePA-VHD) Electronic patient record helpdesk service for health insurance companies providing insured persons with support for their electronic health records (ePA), expanded with a TI-M Chatservice for 24/7 chat-based communication.
• Arzt-Terminservice Doctor appointment service organizing appointments with general practitioners and specialists. Includes electronic appointment requests and responses via a password-protected telemedicine web platform, available 365 days per year for insured persons.
• Arbeitnehmerüberlassung Employee leasing service providing qualified social insurance specialists (SOFA-certified) for health insurance back-office operations, including qualified social security processing, telephone consulting, and customer service; contracts typically running 6-9 months.
• aLIVE Digital Health Pass Digital vaccination certificate solution developed with Bayerische TelemedAllianz, providing tamper-proof and GDPR-compliant digital certificates for vaccination centers and doctor practices, with data stored 100% in Germany at a certified data center.
• Callcenter Services Dedicated call center services for statutory health insurers and other organizations, including inbound/outbound support, telephone consulting, and citizen-facing inquiry handling (e.g., for the Statistisches Bundesamt Zensus 2022 project). DIN EN ISO 18295 certified.
• Satzungsleistungen SAP-Oscare Online Portal Specialized online portal integrated with SAP-Oscare for managing statutory benefits (Satzungsleistungen) for health insurance funds, part of the aLIVE Health Cloud offering.

Quantifiable outcome

• ePA-VHD expanded with TI-M Chatservice providing 24/7 service for health insurers
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability8 records

Feature6 records

Partnerships

Two partnerships are on record, tiered minor and core.

• Statistisches Bundesamt (StBA)minorOthers · 22 April 2022Public-sector client awarded a contract to aLIVE-Service GmbH for telephone inquiry handling during the German 2022 census (Zensus 2022). The call center supported inquiries from late April through October 2022. The StBA rated the project 'very successful' — a reference engagement demonstrating the company's public-sector service delivery capabilities.
• Bayerische TelemedAllianz GmbHcoreStrategic or Co-development Partner · 14 April 2021Strategic co-development partnership for digital health solutions. aLIVE-Service GmbH and Bayerische TelemedAllianz jointly developed the 'aLIVE Digital Health Pass' — a software and app platform enabling forgery-proof, GDPR-compliant digital vaccination certificates for physician practices and vaccination centers. The platform allows certificate issuance in approximately 1 minute, with data stored 100% in Germany at a certified data center. The Bayerische TelemedAllianz, founded by Prof. Dr. Siegfried Jedamzik, focuses on advancing telemedicine in coordination with relevant authorities and ministries.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• arvato (Bertelsmann): arvato operates large-scale customer-experience and BPO services, with notable German public-sector and healthcare engagements. Its omnichannel contact center capabilities and public-sector contracts overlap directly with aLIVE's aLIVE Support platform and Statistisches Bundesamt-style wins.
• CompuGroup Medical SE & Co. KGaA: CGM is a large European healthcare IT incumbent serving physicians, hospitals, and pharmacies with practice-management, EHR, and telemedicine modules. It is a broad competitor to aLIVE's physician-facing and health-insurer-facing software stack, though it does not specialize in GKV back-office BPO.
• Dedalus HealthCare GmbH: Dedalus is a major European healthcare software vendor with deep hospital, EHR, and diagnostics solutions. It addresses overlapping buyer needs in the German healthcare IT space and represents a credible adjacent incumbent to aLIVE's software-supported back-office services.

Emerging players

• Zava: Zava is a European DTC telemedicine and e-prescription player with active operations in Germany. It overlaps with the DeinArzt.digital platform on online consultation and digital certificates, but competes outside the GKV back-office channel.

Direct peers

• BITMARCK Holding GmbH: BITMARCK is the dominant German healthcare IT and BPO provider for statutory health insurers, offering shared-services back-office, ERP, and customer-facing platforms. It is the natural direct peer to aLIVE for both technology and outsourced admin contracts targeting GKV funds.
• TeleClinic: TeleClinic is a major German telemedicine provider offering video consultations and digital sick notes to insured members. It competes in the same DeinArzt.digital-style segment of DTC virtual care delivered to health insurance customers.
• Doctolib: Doctolib is the leading online doctor appointment and video consultation platform in Germany. It directly overlaps with aLIVE's Arzt-Terminservice and DeinArzt.digital telemedicine modules for video consultation and online scheduling.
• ITSG (Informationstechnische Servicestelle der gesetzlichen Krankenversicherung GmbH): ITSG is the central IT service provider for German statutory health insurance funds, delivering shared back-office and digital infrastructure. It competes head-on with aLIVE's employer services, contribution processing, and GKV-focused IT offerings.

Regional players

• medatixx GmbH & Co. KG: medatixx provides practice-management and ambulatory EHR software to German physician practices. It is a relevant regional peer in physician-facing digital health IT, similar in market position to aLIVE's practice-facing DeinArzt.digital modules.
• AOK Systems GmbH: AOK Systems is the IT shared-services provider for the AOK group of German statutory health insurers, operating back-office and customer-facing platforms in-house. It is a regional/segment-specific competitor to aLIVE for outsourced GKV work, since AOK funds represent a large share of the statutory market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/aliveservicegmbh
• Facebookfacebook.com/aliveservicegmbh
• LinkedInlinkedin.com/company/alive-service-gmbh

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about aLIVE-Service GmbH