Grupo Solucz

What Grupo Solucz does

Grupo Solucz is a privately held Brazilian BPO (Business Process Outsourcing) company headquartered in Curitiba, Paraná, that delivers debt collection, customer service (CX/SAC/Ouvidoria), sales development (SDR), technical support, relationship management, and back office operations to enterprise clients it characterizes as 'líderes de mercado' (market leaders). The company operates a single-country footprint within Brazil and engages enterprise buyers through a direct, specialist-led sales motion accessed via a web consultation form.

Its service delivery rests on two proprietary technology products built in-house: Agentes Virtuais com IA Generativa, generative-AI virtual agents that automate text-based customer interactions across service channels, and Sol 360, a speech analytics platform that processes and analyzes audio from customer calls for quality assurance and operational insight. These tools are positioned as augmentation for the human workforce rather than standalone products, supporting debt recovery performance, customer experience consistency, and sales development workflows.

Solucz earns revenue through managed-service BPO contracts quoted on a per-engagement basis after specialist consultation, with no publicly disclosed pricing or ARR. The company holds a Great Place to Work (GPTW) certification, markets itself as a national reference in credit recovery and intelligent customer service, and maintains an active careers portal on Solides. There is no publicly disclosed headcount, revenue, funding, ownership structure, or M&A activity in the available source material.

Name

Grupo Solucz

Legal name

Solucz

Website

https://solucz.com.br

Company type

Private

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Grupo Solucz is a privately held Brazilian BPO company headquartered in Curitiba that delivers debt collection, CX/SAC, SDR, and back office services to enterprise market leaders, augmented by proprietary generative-AI virtual agents and Sol 360 speech analytics.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Management Services (8741)

akta.pro primary industry

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

akta.pro secondary industry

Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

Keywords

• Business process outsourcing
• Debt collection services
• Customer service BPO
• Speech analytics platform
• Sales development outsourcing

Headquarters

HQ city

Curitiba

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. BPO Services: Business Process Outsourcing services including high-performance debt collection, active and receptive customer service, SDR (Sales Development Representatives), technical support, relationship management, and back office operations. Revenue generated through service contracts with enterprise clients and market leaders.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Grupo Solucz is a Brazilian BPO (Business Process Outsourcing) company that delivers high-performance debt collection, active and receptive customer service (CX/SAC/Ouvidoria), Sales Development Representative (SDR) services, technical support, relationship management, and intelligent back office operations. The offering is enhanced by two proprietary technology assets — generative AI-powered virtual agents and the Sol 360 speech analytics platform — that combine data intelligence with human expertise to serve enterprise clients and market leaders in Brazil.

Product overview

Grupo Solucz is a BPO (Business Process Outsourcing) company offering a portfolio of integrated services and technology products. The core offering spans debt collection, customer service (CX/SAC/Ombudsman), sales development (SDR), and back office operations, all supported by two proprietary technology products: Agentes Virtuais com IA Generativa (AI-powered virtual agents) and Sol 360 Speech Analytics (call analysis platform). The company combines cutting-edge technology, data intelligence, and human expertise to deliver agile, strategic operations for market leaders.

Differentiator

Problem solved

Functional benefit

Brands

• Sol 360: Speech analytics solution offered as part of the company's service portfolio.

Products and services

• Cobrança de Alta Performance

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature2 records

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Foundever: Global CX/BPO provider (formerly Sitel/Sykes) with significant nearshore and Brazilian delivery; comparable in customer service, technical support, and collections capabilities.
• Concentrix: Global customer experience and BPO incumbent with strong Latin American delivery; competes for the same 'market leader' enterprise accounts Solucz targets and has far greater scale.
• TTEC Holdings: Global CX technology and services company with nearshore Latin American delivery; competes for enterprise customer experience, sales, and support contracts comparable to Solucz's portfolio.

Direct peers

• TaskUs: Outsourced CX and digital operations provider with growing Latin American footprint; competes for enterprise digital-CX and content moderation contracts analogous to Solucz's offering.
• Teleperformance: Global leader in outsourced customer experience management with a substantial Brazilian operation; competes head-to-head with Solucz for enterprise CX, collections, and SDR contracts in Brazil.
• AeC Contact Center: Brazilian contact-center and BPO operator serving large enterprise clients across CX, collections, and back office — a direct regional competitor to Solucz in the Brazilian market.
• Cobrefácil: Brazilian credit-recovery and collections specialist; directly comparable to Solucz's 'Cobrança de Alta Performance' line and competes for the same enterprise debt-collection mandates.
• Atento: One of the largest CX/BPO providers in Brazil and Latin America, offering customer service, collections, and back-office services to enterprise clients — directly comparable to Solucz's core BPO and CX/SAC offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/gruposolucz
• Facebookfacebook.com/gruposolucz
• Instagraminstagram.com/solucz

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grupo Solucz